Random audio disconnection and Audio devices disappearing

Crotalo · Post by **Crotalo** » Tue May 18, 2021 6:42 am

I'm getting a really annoying audio error recently.

Randomly, 1 or 2 times a week, audio on my PC completely stops. PC continues working but i have zero audio output.

When the error occurs, audio device list results empty, and if i run pacmd list-sinks i get daemon not running. I tried fixing it with

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pulseaudio -k

or

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pulseaudio --start

but it doesn't work, the only solution i found is to reboot.
When i reboot after the error, before the computer completely turns off, i get a dark screen with a terminal, saying something about USB not recognized (it disappear fast, next time i will take a photo).
I add that sometimes my audio gets really cracked , but when it happens i'm able to solve it just running

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pulseaudio -k

.

Any help is appreciated!
(I'm new to linux so if more info are needed i'll put them!)

EDIT: I found out what comes out : usb3-3: cannot get ctl value: req=0x81, wValue= 0x200, wIndex=0x2900

Here some system info with

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inxi -Fxxxrz

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System:
  Kernel: 5.4.0-73-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Cinnamon 4.8.6 wm: muffin 4.8.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.1 Ulyssa base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop Mobo: Gigabyte model: H97-HD3 v: x.x serial: <filter> 
  UEFI: American Megatrends v: F8 date: 09/18/2015 
CPU:
  Topology: Quad Core model: Intel Core i5-4460 bits: 64 type: MCP 
  arch: Haswell rev: 3 L2 cache: 6144 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 25601 
  Speed: 1751 MHz min/max: 800/3400 MHz Core speeds (MHz): 1: 2094 2: 2098 
  3: 1974 4: 2115 
Graphics:
  Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics 
  vendor: Gigabyte driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0412 
  Device-2: NVIDIA GM204 [GeForce GTX 970] vendor: Gigabyte driver: nvidia 
  v: 460.73.01 bus ID: 01:00.0 chip ID: 10de:13c2 
  Display: x11 server: X.Org 1.20.9 driver: nvidia 
  resolution: 1280x1024~60Hz, 1920x1080~60Hz 
  OpenGL: renderer: GeForce GTX 970/PCIe/SSE2 v: 4.6.0 NVIDIA 460.73.01 
  direct render: Yes 
Audio:
  Device-1: Intel Xeon E3-1200 v3/4th Gen Core Processor HD Audio 
  driver: snd_hda_intel v: kernel bus ID: 00:03.0 chip ID: 8086:0c0c 
  Device-2: Intel 9 Series Family HD Audio vendor: Gigabyte 
  driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:8ca0 
  Device-3: NVIDIA GM204 High Definition Audio vendor: Gigabyte 
  driver: snd_hda_intel v: kernel bus ID: 01:00.1 chip ID: 10de:0fbb 
  Device-4: Focusrite-Novation Scarlett 2i4 USB type: USB 
  driver: snd-usb-audio bus ID: 3-3:3 chip ID: 1235:8200 
  Device-5: Logitech Webcam C310 type: USB driver: snd-usb-audio,uvcvideo 
  bus ID: 3-4:9 chip ID: 046d:081b serial: <filter> 
  Sound Server: ALSA v: k5.4.0-73-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Gigabyte driver: r8169 v: kernel port: d000 bus ID: 03:00.0 
  chip ID: 10ec:8168 
  IF: enp3s0 state: down mac: <filter> 
  Device-2: Realtek RTL8812AU 802.11a/b/g/n/ac 2T2R DB WLAN Adapter 
  type: USB driver: rtl88XXau bus ID: 3-9:7 chip ID: 0bda:8812 
  serial: <filter> 
  IF: wlx24050ff6f9b1 state: up mac: <filter> 
Drives:
  Local Storage: total: 1.94 TiB used: 260.30 GiB (13.1%) 
  ID-1: /dev/sda vendor: A-Data model: SP920SS size: 119.24 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: MU01 temp: 30 C scheme: GPT 
  ID-2: /dev/sdb vendor: Western Digital model: WD10EZEX-00BN5A0 
  size: 931.51 GiB speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter> 
  rev: 1A01 temp: 30 C scheme: MBR 
  ID-3: /dev/sdc vendor: Crucial model: CT1000MX500SSD1 size: 931.51 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: 033 temp: 31 C scheme: GPT 
  ID-4: /dev/sdd type: USB model: General USB FLASH DISK size: 3.71 GiB 
  serial: <filter> rev: 1100 scheme: MBR 
Partition:
  ID-1: / size: 915.89 GiB used: 259.89 GiB (28.4%) fs: ext4 dev: /dev/sdc1 
Sensors:
  System Temperatures: cpu: 36.0 C mobo: N/A gpu: nvidia temp: 41 C 
  Fan Speeds (RPM): N/A gpu: nvidia fan: 48% 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
  1: deb https://dl.winehq.org/wine-builds/ubuntu/ focal main
  Active apt repos in: /etc/apt/sources.list.d/lutris-team-lutris-focal.list 
  1: deb http://ppa.launchpad.net/lutris-team/lutris/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com ulyssa main upstream import backport #id:linuxmint_main
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/rock-core-qt4-focal.list 
  1: deb http://ppa.launchpad.net/rock-core/qt4/ubuntu focal main
Info:
  Processes: 256 Uptime: 3h 08m Memory: 11.57 GiB used: 4.71 GiB (40.7%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38

EDIT: today the error happened again.
i tried

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dmesg | tail

and i got:

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[12241.099502] usb 3-3: 2:1: usb_set_interface failed (-110)
[12246.219619] usb 3-3: 2:1: usb_set_interface failed (-110)
[12251.339726] usb 3-3: 2:1: usb_set_interface failed (-110)
[12256.459828] usb 3-3: 2:1: usb_set_interface failed (-110)
[12261.579807] usb 3-3: 2:1: usb_set_interface failed (-110)
[12266.699958] usb 3-3: 2:1: usb_set_interface failed (-110)
[12271.820098] usb 3-3: 2:1: usb_set_interface failed (-110)
[12276.940199] usb 3-3: 2:1: usb_set_interface failed (-110)
[12282.060407] usb 3-3: 2:1: usb_set_interface failed (-110)
[12287.180373] usb 3-3: 2:1: usb_set_interface failed (-110)

EDIT 2 : I tried to move to kernel 5.8, but the issue is not solved.
EDIT3: Today the error happened and i tried to unplug the audio interface, and when reconnected the error was solved. It can be an hardware problem? Or maybe driver related? Idk...
EDIT4: Maybe is the usb 3 port that is causing some issues to my audio interface that is only usb 2.0 compatible, i'm gonna try it.
EDIT5: Nothing, error still persist...