(Solved) No Audio, no cards in config & only dummy output

[Jabroni]

Greetings everyone,
I justed installed linux mint this week. When I try to use anything in linux with sound it is totally silent. I have googled different topics in regards to only dummy output showing in PAVU, tried all the different suggestions online that I found with no success. When I run the command to see my information it says no audio card installed. https://itsfoss.com/fix-sound-ubuntu-1304-quick-tip/ https://linuxhint.com/troubleshoot_linu ... _no_sound/ I have tried multiple different options from the links above as well as other links i've come across. Still after i reboot just seeing dummy output audio and under configurations there are no options. I have noticed when i run alsamixer it comes back with no such file/dirctory cannot open. When I run inxi -F i see System:
Host: fullstack Kernel: 5.4.0-65-generic x86_64 bits: 64
Desktop: Cinnamon 4.8.6 Distro: Linux Mint 20.1 Ulyssa
Machine:
Type: Virtualbox System: innotek product: VirtualBox v: 1.2
serial: <superuser/root required>
Mobo: Oracle model: VirtualBox v: 1.2 serial: <superuser/root required>
BIOS: innotek v: VirtualBox date: 12/01/2006
Battery:
ID-1: BAT0 charge: 44.0 Wh condition: 50.0/50.0 Wh (100%)
CPU:
Topology: Dual Core model: Intel Core i7-10750H bits: 64 type: MCP
L2 cache: 12.0 MiB
Speed: 2592 MHz min/max: N/A Core speeds (MHz): 1: 2592 2: 2592
Graphics:
Device-1: VMware SVGA II Adapter driver: vmwgfx v: 2.15.0.0
Display: x11 server: X.Org 1.20.9 driver: vmware
unloaded: fbdev,modesetting,vesa resolution: 640x480~60Hz
OpenGL: renderer: SVGA3D; build v: 2.1 Mesa 20.2.6
Audio:
Message: No Device data found.
Network:
Device-1: Intel 82540EM Gigabit Ethernet driver: e1000
IF: enp0s3 state: up speed: 1000 Mbps duplex: full
mac: 08:00:27:66:61:f1
Device-2: Intel 82371AB/EB/MB PIIX4 ACPI type: network bridge
driver: piix4_smbus
Drives:
Local Storage: total: 50.00 GiB used: 9.29 GiB (18.6%)
ID-1: /dev/sda vendor: VirtualBox model: VBOX HARDDISK size: 50.00 GiB
Partition:
ID-1: / size: 48.47 GiB used: 9.29 GiB (19.2%) fs: ext4 dev: /dev/sda5
Sensors:
Message: No sensors data was found. Is sensors configured?
Info:
Processes: 205 Uptime: 18m Memory: 1.94 GiB used: 927.9 MiB (46.7%)
Shell: bash inxi: 3.0.38

Of course any help is greatly appreciated.

[dave8671]

Please post the output of this command below. also what brand model is the computer. The command below will show each device in the computer and the drivers in use.

Code: Select all

sudo lspci -v

[Jabroni]

Hey Dave sorry for the delayed response. My computer is a Dell G7 15 7000

00:00.0 Host bridge: Intel Corporation 440FX - 82441FX PMC [Natoma] (rev 02)
Flags: fast devsel

00:01.0 ISA bridge: Intel Corporation 82371SB PIIX3 ISA [Natoma/Triton II]
Flags: bus master, medium devsel, latency 0

00:01.1 IDE interface: Intel Corporation 82371AB/EB/MB PIIX4 IDE (rev 01) (prog-if 8a [ISA Compatibility mode controller, supports both channels switched to PCI native mode, supports bus mastering])
Flags: bus master, fast devsel, latency 64
Memory at 000001f0 (32-bit, non-prefetchable) [virtual] [size=8]
Memory at 000003f0 (type 3, non-prefetchable) [virtual]
Memory at 00000170 (32-bit, non-prefetchable) [virtual] [size=8]
Memory at 00000370 (type 3, non-prefetchable) [virtual]
I/O ports at d000 [virtual] [size=16]
Kernel driver in use: ata_piix
Kernel modules: pata_acpi

00:02.0 VGA compatible controller: VMware SVGA II Adapter (prog-if 00 [VGA controller])
Subsystem: VMware SVGA II Adapter
Flags: bus master, fast devsel, latency 64, IRQ 18
I/O ports at d010 [size=16]
Memory at e0000000 (32-bit, prefetchable) [size=128M]
Memory at f0000000 (32-bit, non-prefetchable) [size=2M]
Expansion ROM at 000c0000 [virtual] [disabled] [size=128K]
Kernel driver in use: vmwgfx
Kernel modules: vmwgfx

00:03.0 Ethernet controller: Intel Corporation 82540EM Gigabit Ethernet Controller (rev 02)
Subsystem: Intel Corporation PRO/1000 MT Desktop Adapter
Flags: bus master, 66MHz, medium devsel, latency 64, IRQ 19
Memory at f0200000 (32-bit, non-prefetchable) [size=128K]
I/O ports at d020 [size=8]
Capabilities: [dc] Power Management version 2
Capabilities: [e4] PCI-X non-bridge device
Kernel driver in use: e1000
Kernel modules: e1000

00:04.0 System peripheral: InnoTek Systemberatung GmbH VirtualBox Guest Service
Flags: fast devsel, IRQ 20
I/O ports at d040 [size=32]
Memory at f0400000 (32-bit, non-prefetchable) [size=4M]
Memory at f0800000 (32-bit, prefetchable) [size=16K]
Kernel driver in use: vboxguest
Kernel modules: vboxguest

00:07.0 Bridge: Intel Corporation 82371AB/EB/MB PIIX4 ACPI (rev 08)
Flags: medium devsel, IRQ 9
Kernel driver in use: piix4_smbus
Kernel modules: i2c_piix4

00:0d.0 SATA controller: Intel Corporation 82801HM/HEM (ICH8M/ICH8M-E) SATA Controller [AHCI mode] (rev 02) (prog-if 01 [AHCI 1.0])
Flags: bus master, fast devsel, latency 64, IRQ 21
I/O ports at d060 [size=8]
I/O ports at d068 [size=4]
I/O ports at d070 [size=8]
I/O ports at d078 [size=4]
I/O ports at d080 [size=16]
Memory at f0804000 (32-bit, non-prefetchable) [size=8K]
Capabilities: [70] Power Management version 3
Capabilities: [a8] SATA HBA v1.0
Kernel driver in use: ahci
Kernel modules: ahci

[dave8671]

Ok I want to make sure I am seeing this right so please type the following command see what is listed. if this command outputs nothing than I think your sound device is dead. I do not see any sound device listed on the lspci -v output. This new command will list any it detects.

arecord -l

[Jabroni]

Yep nothing came back
arecord: device_list:274: no soundcards found...

[dave8671]

Looks like the sound card is dead. Cause its not detecting the device ID. Hope its still on warranty.

[Jabroni]

Yikes I just got this computer on 6/3/2021. I guess I will get in touch with dell. Thanks for the help!

[dave8671]

If it came with windows 10 and you changed it to Linux Mint Dell may not cover it.

[Jabroni]

I talked to Dell they said to run a test. It seems to have checked my audio on windows which I have nor problem. They said the problem is with the software Mint. On thing I noticed is on my Oracle VM if i look at the details under audio it says disabled. Here is a screenshot. Not sure how to change to enable audio.

[dave8671]

On the pic above you have selected the top left foundations which is powered off so there will be no sound active there. The one running called parrot is running click on that one and see if the sound is disabled.

Try this
I am curious did you try the driver manager in Linux Mint to see if would detect if a driver was needed? Look under administration in the panel menu.

On windows I would like you to check the sound information from windows 10

Press Windows+R to display Run, input devmgmt.msc and tap OK.

Once device manager loads Click the sound on the left panel see what brand it states? Online specs state realtek ALC328.