LM 20.2 - No sound through headphones or built-in speakers

Forum rules
Before you post read how to get help. Topics in this forum are automatically closed 6 months after creation.
Locked
gwking
Level 1
Level 1
Posts: 6
Joined: Mon Jul 12, 2021 10:29 am

LM 20.2 - No sound through headphones or built-in speakers

Post by gwking »

Hello, I am in the process of setting up a new laptop with Linux Mint 20.2 Cinnamon (updated from 20.1 earlier today). I currently have no sound through my speakers and it is not recognising my headphones anymore (which it previously was and playing audio through successfully)

For the timeline of what has happened:
  • Built-in speakers not working (not 100% on this) but headphones okay
  • Updated to 20.2
  • Headphones still okay, built-in speakers still not working
  • Made a long list of updates through Update Manager
  • Headphones no longer recognised and no sound through either headphones or speakers


As requested in other threads:

Output of inxi -Fxxxrz

Code: Select all

System:
  Kernel: 5.4.0-77-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Desktop: Cinnamon 5.0.4 wm: muffin 5.0.1 dm: LightDM 1.30.0 
  Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: PC Specialist product: X170KM-G v: N/A 
  serial: <filter> Chassis: Notebook type: 10 serial: <filter> 
  Mobo: CLEVO model: X170KMG serial: <filter> UEFI: INSYDE v: 1.07.01TPCS 
  date: 01/11/2020 
Battery:
  ID-1: BAT0 charge: 95.0 Wh condition: 95.0/96.5 Wh (98%) volts: 16.7/14.4 
  model: Notebook BAT type: Li-ion serial: <filter> status: Full 
CPU:
  Topology: 8-Core model: 11th Gen Intel Core i9-11900 bits: 64 type: MT MCP 
  arch: N/A L2 cache: 16.0 MiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 79872 
  Speed: 1001 MHz min/max: 800/5000 MHz Core speeds (MHz): 1: 1001 2: 1001 
  3: 1001 4: 1001 5: 1001 6: 1002 7: 1000 8: 1001 9: 1000 10: 1000 11: 1001 
  12: 1000 13: 1001 14: 1001 15: 1000 16: 1002 
Graphics:
  Device-1: NVIDIA vendor: CLEVO/KAPOK driver: N/A bus ID: 01:00.0 
  chip ID: 10de:2560 
  Display: x11 server: X.Org 1.20.9 driver: fbdev,nouveau 
  unloaded: modesetting,vesa resolution: 1920x1080~77Hz 
  OpenGL: renderer: llvmpipe (LLVM 11.0.0 256 bits) v: 4.5 Mesa 20.2.6 
  compat-v: 3.1 direct render: Yes 
Audio:
  Device-1: Intel vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel 
  bus ID: 00:1f.3 chip ID: 8086:43c8 
  Device-2: NVIDIA vendor: CLEVO/KAPOK driver: snd_hda_intel v: kernel 
  bus ID: 01:00.1 chip ID: 10de:228e 
  Sound Server: ALSA v: k5.4.0-77-generic 
Network:
  Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: 4000 
  bus ID: 6c:00.0 chip ID: 8086:2723 
  IF: wlp108s0 state: up mac: <filter> 
  Device-2: Realtek vendor: CLEVO/KAPOK driver: N/A port: 3000 
  bus ID: 6d:00.0 chip ID: 10ec:3000 
Drives:
  Local Storage: total: 1.82 TiB used: 16.65 GiB (0.9%) 
  ID-1: /dev/nvme0n1 vendor: Seagate model: FireCuda 520 SSD ZP2000GM30002 
  size: 1.82 TiB speed: 63.2 Gb/s lanes: 4 serial: <filter> rev: STNSC014 
  scheme: GPT 
Partition:
  ID-1: / size: 72.83 GiB used: 11.07 GiB (15.2%) fs: ext4 
  dev: /dev/nvme0n1p2 
  ID-2: /home size: 1.70 TiB used: 5.57 GiB (0.3%) fs: ext4 
  dev: /dev/nvme0n1p3 
Sensors:
  System Temperatures: cpu: 50.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 
  1: deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
  Active apt repos in: /etc/apt/sources.list.d/mendeleydesktop.list 
  1: deb https://desktop-download.mendeley.com/download/apt stable main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://www.mirrorservice.org/sites/packages.linuxmint.com/packages uma main upstream import backport
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
Info:
  Processes: 382 Uptime: 55m Memory: 62.69 GiB used: 3.08 GiB (4.9%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: gnome-terminal inxi: 3.0.38

Ran this command

Code: Select all

curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999
For which the output is here: https://termbin.com/f7ff


Ran pacmd list-sources

Code: Select all

2 source(s) available.
  * index: 1
	name: <alsa_input.pci-0000_00_1f.3.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: (none)
	priority: 9039
	volume: front-left: 10387 /  16% / -48.00 dB,   front-right: 10387 /  16% / -48.00 dB
	        balance 0.00
	base volume: 6554 /  10% / -60.00 dB
	volume steps: 65537
	muted: no
	current latency: 4.19 ms
	max rewind: 0 KiB
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 1
	configured latency: 40.00 ms; range is 0.50 .. 371.52 ms
	card: 1 <alsa_card.pci-0000_00_1f.3>
	module: 8
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC1220 Analog"
		alsa.id = "ALC1220 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0x4202100000 irq 161"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "43c8"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analogue Stereo"
		device.description = "Built-in Audio Analogue Stereo"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-input-internal-mic: Internal Microphone (priority 8900, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-mic: Microphone (priority 8700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
	active port: <analog-input-internal-mic>
    index: 5
	name: <alsa_output.pci-0000_00_1f.3.analog-stereo.monitor>
	driver: <module-alsa-card.c>
	flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: (none)
	priority: 1030
	volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max rewind: 6 KiB
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 1
	configured latency: 40.00 ms; range is 0.50 .. 371.52 ms
	monitor_of: 4
	card: 1 <alsa_card.pci-0000_00_1f.3>
	module: 8
	properties:
		device.description = "Monitor of Built-in Audio Analogue Stereo"
		device.class = "monitor"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0x4202100000 irq 161"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "43c8"
		device.form_factor = "internal"
		device.string = "0"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"

And ran pacmd list-cards

Code: Select all

2 card(s) available.
    index: 0
	name: <alsa_card.pci-0000_01_00.1>
	driver: <module-alsa-card.c>
	owner module: 7
	properties:
		alsa.card = "1"
		alsa.card_name = "HDA NVidia"
		alsa.long_card_name = "HDA NVidia at 0xa4000000 irq 17"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:01:00.1"
		sysfs.path = "/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card1"
		device.bus = "pci"
		device.vendor.id = "10de"
		device.vendor.name = "NVIDIA Corporation"
		device.product.id = "228e"
		device.string = "1"
		device.description = "HDA NVidia"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		output:hdmi-stereo: Digital Stereo (HDMI) Output (priority 5900, available: no)
		output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (priority 800, available: no)
		output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (priority 800, available: no)
		output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) Output (priority 5700, available: no)
		output:hdmi-surround-extra1: Digital Surround 5.1 (HDMI 2) Output (priority 600, available: no)
		output:hdmi-surround71-extra1: Digital Surround 7.1 (HDMI 2) Output (priority 600, available: no)
		output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) Output (priority 5700, available: no)
		output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3) Output (priority 600, available: no)
		output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3) Output (priority 600, available: no)
		output:hdmi-stereo-extra3: Digital Stereo (HDMI 4) Output (priority 5700, available: no)
		output:hdmi-surround-extra3: Digital Surround 5.1 (HDMI 4) Output (priority 600, available: no)
		output:hdmi-surround71-extra3: Digital Surround 7.1 (HDMI 4) Output (priority 600, available: no)
		output:hdmi-stereo-extra4: Digital Stereo (HDMI 5) Output (priority 5700, available: no)
		output:hdmi-surround-extra4: Digital Surround 5.1 (HDMI 5) Output (priority 600, available: no)
		output:hdmi-surround71-extra4: Digital Surround 7.1 (HDMI 5) Output (priority 600, available: no)
		output:hdmi-stereo-extra5: Digital Stereo (HDMI 6) Output (priority 5700, available: no)
		output:hdmi-surround-extra5: Digital Surround 5.1 (HDMI 6) Output (priority 600, available: no)
		output:hdmi-surround71-extra5: Digital Surround 7.1 (HDMI 6) Output (priority 600, available: no)
		off: Off (priority 0, available: unknown)
	active profile: <off>
	ports:
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-1: HDMI / DisplayPort 2 (priority 5800, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-2: HDMI / DisplayPort 3 (priority 5700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-3: HDMI / DisplayPort 4 (priority 5600, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-4: HDMI / DisplayPort 5 (priority 5500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-5: HDMI / DisplayPort 6 (priority 5400, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
    index: 1
	name: <alsa_card.pci-0000_00_1f.3>
	driver: <module-alsa-card.c>
	owner module: 8
	properties:
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0x4202100000 irq 161"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "43c8"
		device.form_factor = "internal"
		device.string = "0"
		device.description = "Built-in Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		input:analog-stereo: Analogue Stereo Input (priority 32833, available: unknown)
		output:analog-stereo: Analogue Stereo Output (priority 39268, available: unknown)
		output:analog-stereo+input:analog-stereo: Analogue Stereo Duplex (priority 39333, available: unknown)
		output:iec958-stereo: Digital Stereo (IEC958) Output (priority 38268, available: unknown)
		output:iec958-stereo+input:analog-stereo: Digital Stereo (IEC958) Output + Analogue Stereo Input (priority 38333, available: unknown)
		off: Off (priority 0, available: unknown)
	active profile: <output:analog-stereo+input:analog-stereo>
	sinks:
		alsa_output.pci-0000_00_1f.3.analog-stereo/#4: Built-in Audio Analogue Stereo
	sources:
		alsa_input.pci-0000_00_1f.3.analog-stereo/#1: Built-in Audio Analogue Stereo
		alsa_output.pci-0000_00_1f.3.analog-stereo.monitor/#5: Monitor of Built-in Audio Analogue Stereo
	ports:
		analog-input-internal-mic: Internal Microphone (priority 8900, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-mic: Microphone (priority 8700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		iec958-stereo-output: Digital Output (S/PDIF) (priority 0, latency offset 0 usec, available: unknown)
			properties:
Any ideas what is going on? And if any other details from the terminal would be useful to know, let me know and I'll grab if you for to take a look at.
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Top
gwking
Level 1
Level 1
Posts: 6
Joined: Mon Jul 12, 2021 10:29 am

Re: LM 20.2 - No sound through headphones or built-in speakers

Post by gwking »

As an update... I booted up the laptop today and the headphones are recognised and are working again, despite me having done nothing.

I still have no audio through the built-in speakers, however.
Top
gwking
Level 1
Level 1
Posts: 6
Joined: Mon Jul 12, 2021 10:29 am

Re: LM 20.2 - No sound through headphones or built-in speakers

Post by gwking »

Still no audio through the built-in speakers.

Can anyone help?
Top
Locked

Return to “Sound”