Sound only in browsers <SOLVED>

[keithterrill]

I have had this problem for a while but being away most of the time have not dedicated time to resolving the issue.

I have no sound except if running a video or audio in a browser (Chrome or Firefox). If I use the Sound --> Test Sound, I get nothing. If I run a video from my EMBY I get great stereo sound. Ditto for YouTube, and Facebook.

With alsamixer I have muted and unmuted everything I can and tested.... no changes. Except the browser sound is going through the PCM and that I can control. But, all other channels appear to not be working.

I have uninstalled, purged, and reinstalled, the alsa-base. And then force-reoload.

I have used pavucontrol to select different ports, configurations, etc.....

I have run "amixer set Master unmute" and then same for Speaker, Headphone, no changes...

I have searched here, and in Ubuntu forums for a solution. Most of what I find the problem appears to be the opposite, that they don't have sound when in the browser -or- totally no sound.

I also ran

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 ME ~ $ curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999

The results are at: https://termbin.com/ydbr

So..... any suggestions?

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System:    Host: AHC-TOWER Kernel: 4.15.0-142-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9) dm: mdm Distro: Linux Mint 18.3 Sylvia
Machine:   System: Hewlett-Packard product: HP Compaq 8200 Elite CMT PC Chassis: type: 6
           Mobo: Hewlett-Packard model: 1494 Bios: Hewlett-Packard v: J01 v02.24 date: 09/20/2013
CPU:       Quad core Intel Core i5-2400 (-MCP-) cache: 6144 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 24739
           clock speeds: min/max: 1600/3400 MHz 1: 2234 MHz 2: 1934 MHz 3: 2145 MHz 4: 1635 MHz
Graphics:  Card: Intel 2nd Generation Core Processor Family Integrated Graphics Controller
           bus-ID: 00:02.0 chip-ID: 8086:0102
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa) Resolution: 1920x1080@60.00hz
           GLX Renderer: Mesa DRI Intel Sandybridge Desktop GLX Version: 3.0 Mesa 18.0.5 Direct Rendering: Yes
Audio:     Card Intel 6 Series/C200 Series Family High Definition Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0 chip-ID: 8086:1c20
           Sound: Advanced Linux Sound Architecture v: k4.15.0-142-generic
Network:   Card: Intel 82579LM Gigabit Network Connection (Lewisville)
           driver: e1000e v: 3.2.6-k port: f080 bus-ID: 00:19.0 chip-ID: 8086:1502
           IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 2000.4GB (63.4% used)
           ID-1: /dev/sda model: WDC_WD1003FZEX size: 1000.2GB serial: WD-WCC3F3YLJL9X
           ID-2: /dev/sdb model: WDC_WD1003FZEX size: 1000.2GB serial: WD-WCC6Y5HXUSJZ
Partition: ID-1: / size: 126G used: 41G (34%) fs: ext4 dev: /dev/sda2
           ID-2: /home size: 761G used: 487G (68%) fs: ext4 dev: /dev/sda4
           ID-3: swap-1 size: 32.77GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
RAID:      System: supported: N/A
           No RAID devices: /proc/mdstat, md_mod kernel module present
           Unused Devices: none
Sensors:   System Temperatures: cpu: 30.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Repos:     Active apt sources in file: /etc/apt/sources.list.d/deadsnakes-ppa-xenial.list
           deb http://ppa.launchpad.net/deadsnakes/ppa/ubuntu xenial main
           deb-src http://ppa.launchpad.net/deadsnakes/ppa/ubuntu xenial main
           Active apt sources in file: /etc/apt/sources.list.d/dhor-myway-xenial.list
           deb http://ppa.launchpad.net/dhor/myway/ubuntu xenial main
           deb-src http://ppa.launchpad.net/dhor/myway/ubuntu xenial main
           Active apt sources in file: /etc/apt/sources.list.d/google-chrome.list
           deb [arch=amd64] http://dl.google.com/linux/chrome/deb/ stable main
           Active apt sources in file: /etc/apt/sources.list.d/official-package-repositories.list
           deb http://packages.linuxmint.com sylvia main upstream import backport
           deb http://archive.ubuntu.com/ubuntu xenial main restricted universe multiverse
           deb http://archive.ubuntu.com/ubuntu xenial-updates main restricted universe multiverse
           deb http://archive.ubuntu.com/ubuntu xenial-backports main restricted universe multiverse
           deb http://security.ubuntu.com/ubuntu/ xenial-security main restricted universe multiverse
           deb http://archive.canonical.com/ubuntu/ xenial partner
           Active apt sources in file: /etc/apt/sources.list.d/official-source-repositories.list
           deb-src http://packages.linuxmint.com sylvia main upstream import backport
           deb-src http://archive.ubuntu.com/ubuntu xenial main restricted universe multiverse
           deb-src http://archive.ubuntu.com/ubuntu xenial-updates main restricted universe multiverse
           deb-src http://archive.ubuntu.com/ubuntu xenial-backports main restricted universe multiverse
           deb-src http://security.ubuntu.com/ubuntu/ xenial-security main restricted universe multiverse
           deb-src http://archive.canonical.com/ubuntu/ xenial partner
           Active apt sources in file: /etc/apt/sources.list.d/spotify.list
           deb http://repository.spotify.com stable non-free
           Active apt sources in file: /etc/apt/sources.list.d/stebbins-handbrake-releases-xenial.list
           deb http://ppa.launchpad.net/stebbins/handbrake-releases/ubuntu xenial main
           deb-src http://ppa.launchpad.net/stebbins/handbrake-releases/ubuntu xenial main
           Active apt sources in file: /etc/apt/sources.list.d/team-xbmc-ppa-xenial.list
           deb http://ppa.launchpad.net/team-xbmc/ppa/ubuntu xenial main
           deb-src http://ppa.launchpad.net/team-xbmc/ppa/ubuntu xenial main
           Active apt sources in file: /etc/apt/sources.list.d/teejee2008-ppa-xenial.list
           deb http://ppa.launchpad.net/teejee2008/ppa/ubuntu xenial main
           deb-src http://ppa.launchpad.net/teejee2008/ppa/ubuntu xenial main
           Active apt sources in file: /etc/apt/sources.list.d/vscode.list
           deb [arch=amd64,arm64,armhf] http://packages.microsoft.com/repos/code stable main
Info:      Processes: 226 Uptime: 56 min Memory: 1123.5/11896.6MB
           Init: systemd v: 229 runlevel: 5 default: 2 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481 running in gnome-terminal-) inxi: 2.2.35 

[SMG]

So..... any suggestions?

Does it happen to work properly if you boot to a live session of Mint 20.2?

Linux Mint 18.3 went end of life in April and stopped receiving updates at that time.

[keithterrill]

So..... any suggestions?

Does it happen to work properly if you boot to a live session of Mint 20.2?

Linux Mint 18.3 went end of life in April and stopped receiving updates at that time.

Well, yes, it appears to work if any live session is booted. Also, I have versions 17, 18, 19, and 20 in Virtualbox running on this system and they all work in vbox.

I am going to fresh install either a 19 or 20 and then see how it goes. I hesitate because my main home computer is still on 17.3 and I don't have any problems, but when I updated my father to a 20 we had problems and I downgraded him to a 19 in order to get things to work.

In any case.... I am going to move off of the 18.

[SMG]

I am going to fresh install either a 19 or 20 and then see how it goes. I hesitate because my main home computer is still on 17.3 and I don't have any problems, but when I updated my father to a 20 we had problems and I downgraded him to a 19 in order to get things to work.

I am currently using an HP laptop with a second-gen Intel processor (Sandy Bridge) and running the 5.4 kernel on LM20.2, so I would expect your same gen HP should work with LM20.

[keithterrill]

I installed 20.2 and the sound now works. Now, to restore all of the /home.... and programs.