Either Bluetooth or Sound... can't have both!!!

[nermeenhm]

I am not sure what went wrong with my system since the previous kernel update (which I removed anyway and fell-back to the previous one):

First: my bluetooth went dead and vanished... I had some help from this forum and got it back, here's the link:
viewtopic.php?t=343914

Second: few days later, same thing happened again so I resorted to the same solution as above.

This time when I shut down and started again the bluetooth was working fine but the sound was gone!

I restarted again so I got back the sound and the bluetooth was gone again....

Can someone please tell me what's going on? Do I have to sacrifice one for the other?????

Here's My ~$ inxi -Fx

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System:
  Host: nermeen-Inspiron-5567 Kernel: 4.15.0-177-generic x86_64 bits: 64 
  compiler: gcc v: 7.5.0 Desktop: Cinnamon 4.4.8 
  Distro: Linux Mint 19.3 Tricia base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: Dell product: Inspiron 5567 v: N/A 
  serial: <root required> 
  Mobo: Dell model: 05VRRG v: A00 serial: <root required> UEFI: Dell 
  v: 1.1.7 date: 09/11/2017 
Battery:
  ID-1: BAT0 charge: 39.1 Wh condition: 39.1/42.0 Wh (93%) 
  model: Samsung SDI DELL CYMGM74 status: Full 
CPU:
  Topology: Dual Core model: Intel Core i7-7500U bits: 64 type: MT MCP 
  arch: Kaby Lake rev: 9 L2 cache: 4096 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 23199 
  Speed: 1267 MHz min/max: 400/3500 MHz Core speeds (MHz): 1: 852 2: 852 
  3: 612 4: 826 
Graphics:
  Device-1: Intel HD Graphics 620 vendor: Dell driver: i915 v: kernel 
  bus ID: 00:02.0 
  Device-2: AMD Topaz XT [Radeon R7 M260/M265 / M340/M360 / M440/M445] 
  vendor: Dell driver: amdgpu v: kernel bus ID: 01:00.0 
  Display: x11 server: X.Org 1.20.8 driver: amdgpu,ati,modesetting 
  unloaded: fbdev,vesa resolution: 1920x1080~60Hz 
  OpenGL: renderer: Mesa DRI Intel HD Graphics 620 (KBL GT2) 
  v: 4.6 Mesa 20.0.8 direct render: Yes 
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell driver: N/A 
  bus ID: 00:1f.3 
  Sound Server: ALSA v: k4.15.0-177-generic 
Network:
  Device-1: Intel Wireless 3165 driver: iwlwifi v: kernel port: e000 
  bus ID: 02:00.0 
  IF: wlp2s0 state: up mac: <filter>
  Device-2: Realtek RTL810xE PCI Express Fast Ethernet vendor: Dell 
  driver: r8169 v: 2.3LK-NAPI port: d000 bus ID: 03:00.0 
  IF: enp3s0 state: down mac: <filter>
Drives:
  Local Storage: total: 931.51 GiB used: 291.34 GiB (31.3%) 
  ID-1: /dev/sda vendor: Toshiba model: MQ01ABD100 size: 931.51 GiB 
  temp: 36 C 
Partition:
  ID-1: / size: 36.41 GiB used: 24.62 GiB (67.6%) fs: ext4 dev: /dev/sda1 
  ID-2: /home size: 869.87 GiB used: 266.71 GiB (30.7%) fs: ext4 
  dev: /dev/sda2 
  ID-3: swap-1 size: 9.00 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda4 
Sensors:
  System Temperatures: cpu: 41.0 C mobo: 35.0 C sodimm: 34.0 C gpu: amdgpu 
  temp: 41 C 
  Fan Speeds (RPM): cpu: 2617 
Info:
  Processes: 284 Uptime: 46m Memory: 7.69 GiB used: 2.92 GiB (38.0%) 
  Init: systemd runlevel: 5 Compilers:

[HAWR]

Hello nermeenhm,

your inxi output shows, that the sound driver isn't loaded:

Audio:
Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell driver: N/A
bus ID: 00:1f.3
Sound Server: ALSA v: k4.15.0-177-generic

What happens, when you load the driver?

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sudo modprobe snd_hda_intel

If this brings no success and with your bluetooth the "shutdown now" broght it back, I suggest you shutdown again, disconnect power cable and take out the battery, press the power button for about 30 seconds, wait a few minutes, insert the battery and boot.

If this brings no no success either, please show the outputs of the following commands:

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inxi -Axxz && aplay -l

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lsusb