Headphone does not work on laptop

[IlanMachado]

Hello @everyone. I have a problem. I've installed Linux Mint 20.3 on my old notebook Asus S46CA. But when I plug my headphone, the sound doesn't work. The speaker works normaly, just the headphone. I've tried pavucontrol, alsamixer, and all it's OK.
I have two headphones and they both work on another Windows PC.. I tested in another distribution by the pen-drive in thisn notebook and they worked normaly...

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System:    Kernel: 5.13.0-41-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 5.2.7 
           wm: muffin dm: LightDM Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: ASUSTeK product: K46CA v: 1.0 serial: <filter> 
           Mobo: ASUSTeK model: K46CA v: 1.0 serial: <filter> UEFI: American Megatrends 
           v: K46CA.315 date: 05/17/2013 
Battery:   ID-1: BAT0 charge: 25.4 Wh condition: 26.5/44.2 Wh (60%) volts: 17.0/15.1 
           model: ASUSTeK K56--30 serial: <filter> status: Unknown 
           Device-1: hidpp_battery_0 model: Logitech Wireless Mobile Mouse MX Anywhere 2S 
           serial: <filter> charge: 55% (should be ignored) status: Discharging 
CPU:       Topology: Dual Core model: Intel Core i5-3317U bits: 64 type: MT MCP arch: Ivy Bridge 
           rev: 9 L2 cache: 3072 KiB 
           flags: avx lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 13568 
           Speed: 2400 MHz min/max: 800/2600 MHz Core speeds (MHz): 1: 2402 2: 2407 3: 2394 
           4: 2394 
Graphics:  Device-1: Intel 3rd Gen Core processor Graphics vendor: ASUSTeK driver: i915 v: kernel 
           bus ID: 00:02.0 chip ID: 8086:0166 
           Display: x11 server: X.Org 1.20.13 driver: modesetting unloaded: fbdev,vesa 
           resolution: 1366x768~60Hz 
           OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.2.6 compat-v: 3.1 
           direct render: Yes 
Audio:     Device-1: Intel 7 Series/C216 Family High Definition Audio vendor: ASUSTeK 
           driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:1e20 
           Sound Server: ALSA v: k5.13.0-41-generic 
Network:   Device-1: Qualcomm Atheros AR9485 Wireless Network Adapter vendor: Lite-On 
           driver: ath9k v: kernel port: f040 bus ID: 02:00.0 chip ID: 168c:0032 
           IF: wlp2s0 state: up mac: <filter> 
           Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: ASUSTeK 
           driver: r8169 v: kernel port: e000 bus ID: 03:00.2 chip ID: 10ec:8168 
           IF: enp3s0f2 state: down mac: <filter> 
           Device-3: Lite-On Atheros Bluetooth type: USB driver: btusb bus ID: 1-1.1:3 
           chip ID: 04ca:3005 
Drives:    Local Storage: total: 468.10 GiB used: 37.21 GiB (7.9%) 
           ID-1: /dev/sda vendor: LONDISK model: SSD 480GB size: 447.13 GiB speed: 6.0 Gb/s 
           serial: <filter> 
           ID-2: /dev/sdb model: SG9MSM6D024GPM00 size: 20.97 GiB speed: 6.0 Gb/s serial: <filter> 
Partition: ID-1: / size: 91.54 GiB used: 37.18 GiB (40.6%) fs: ext4 dev: /dev/sda5 
Sensors:   System Temperatures: cpu: 58.0 C mobo: N/A 
           Fan Speeds (RPM): cpu: 3100 
Repos:     No active apt repos in: /etc/apt/sources.list 
           Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
           1: deb https: //cloud.r-project.org/bin/linux/ubuntu focal-cran40/
           Active apt repos in: /etc/apt/sources.list.d/deadsnakes-ppa-focal.list 
           1: deb http: //ppa.launchpad.net/deadsnakes/ppa/ubuntu focal main
           Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
           1: deb http: //packages.linuxmint.com una main upstream import backport #id:linuxmint_main
           2: deb http: //archive.ubuntu.com/ubuntu focal main restricted universe multiverse
           3: deb http: //archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
           4: deb http: //archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
           5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
           6: deb http: //archive.canonical.com/ubuntu/ focal partner
Info:      Processes: 247 Uptime: 27m Memory: 7.65 GiB used: 1.74 GiB (22.8%) Init: systemd v: 245 
           runlevel: 5 Compilers: gcc: 9.4.0 alt: 9 Client: Unknown python3.8 client inxi: 3.0.38
           

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[HAWR]

Hello IlanMachado,

can you please show additionally the output of

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aplay -l

(it's a lower case L)

[IlanMachado]

Return of aplay -l:

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**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC270 Analog [ALC270 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

[HAWR]

Until now I can't see a reason, why it shouldn't work.

I tested in another distribution by the pen-drive in thisn notebook and they worked normaly...

What distributions did you test?

You are using a 5.13 kernel. Do you have a special reason for it? Did you test with the 5.4 kernel, which is the default kernel for LM 20.x?

[IlanMachado]

Fedora distribuition

[HAWR]

What model is the problematic headphone and how is it connected (jack, USB, bluetooth)?

[IlanMachado]

By 3.5 mm jack

[HAWR]

Did you test it with a 5.4 kernel (your elder hardware should be run properly with it)? And what model is your headphone?