Audio issues - possible incorrect driver installed [SOLVED]

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2ton20one
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Audio issues - possible incorrect driver installed [SOLVED]

Post by 2ton20one »

Hi there,

I am currently having some sound issues with my computer. I am currently running Linuxmint 20.2 uma MATE (Kernel: x86_64 Linux 5.4.0-110-generic --&-- DE: MATE 1.24.0). My logitec usb headset will not work. I cannot get it to play audio nor is the mic working. I think it might be a driver issue but cant be sure. My devices are Nvidia yet they are showing as Intel drivers? I was trying to google the issue and a few people were saying its a pulse audio issue but from what I think Im looking at mate is handling my audio rather then pulse?

When running " inxi -A " this is what I get...

01:00.1 Audio device: NVIDIA Corporation GM204 High Definition Audio Controller (rev a1)
Subsystem: NVIDIA Corporation GM204 High Definition Audio Controller
Flags: bus master, fast devsel, latency 0, IRQ 54, NUMA node 0
Memory at fe080000 (32-bit, non-prefetchable) [size=16K]
Capabilities: <access denied>
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel

When running " sudo fuser -v /dev/snd/* "...

USER PID ACCESS COMMAND
/dev/snd/controlC0: anonh 3861 F.... mate-settings-d
anonh 3978 F.... mate-volume-con
anonh 5202 F.... mate-volume-con
/dev/snd/controlC1: anonh 3861 F.... mate-settings-d
anonh 3978 F.... mate-volume-con
anonh 5202 F.... mate-volume-con
/dev/snd/controlC2: anonh 3861 F.... mate-settings-d
anonh 3978 F.... mate-volume-con
anonh 5202 F.... mate-volume-con

Thank you in advance for the help. Please let me know if something more is needed and I will be happy to provide any additional info.
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 2 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
HAWR
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Re: Audio issues - possible incorrect driver installed

Post by HAWR »

Hello 2ton20one,

the driver for the Nvidia HDMI audio isn't incorrect. The snd_hda_intel sound driver is also used for it. To better assess the situation, please show the following terminal outputs with plugged-in USB headset (for a better readability see point 5 here how to get help):

Code: Select all

inxi -Fxxxrz && lsusb

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aplay -l && arecord -l
(it's a lower case L in -l)

What is the exact model name of the Logitech USB headset?

Please install the PulseAudio VolumeController (pavucontrol) and check, if the headset is detected there (later in the Menu):

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sudo apt-get install pavucontrol && pavucontrol
2ton20one
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Re: Audio issues - possible incorrect driver installed

Post by 2ton20one »

Hello and thank you for the response. I apologize for my lack of info and appreciate the link you provided.

The make and model of the Logitech headset is "H390 USB Computer Headset" and I ran the provided commands and have attached two text files including the results.
inxi -Fxxxrz && lsusb.txt
(8.6 KiB) Downloaded 14 times
aplay -l && arecord -l.txt
(1.46 KiB) Downloaded 15 times
I ran the command to install PulseAudio but it will not launch. PusleAudio states "Establishing connection to PulseAudio. Please wait..." but it doesn't do anything and I am forced to close the window.
when loading pulse audio.png
I rebooted thinking that would fix it but the issue persists. I believe this is due to installing/uninstalling PulseAudio at an earlier point whilst trying to get a midi device setup. The headset is recognized now by the default sound preferences application. I was able to test recording audio via audacity but the PulseAudio application still is giving the same message as before. I'm not sure how to fix this so any guidance is greatly appreciated.

Please let me know if anything further is needed and thank you once again.
HAWR
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Re: Audio issues - possible incorrect driver installed

Post by HAWR »

Hello 2ton20one,

thank's for the system informations. It's better and easier for all to post these directly her:

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System:
  Kernel: 5.4.0-110-generic x86_64 bits: 64 compiler: gcc v: 9.4.0 
  Desktop: MATE 1.24.0 info: mate-panel, plank wm: marco 1.24.0 
  dm: LightDM 1.30.0 Distro: Linux Mint 20.2 Uma base: Ubuntu 20.04 focal 
Machine:
  Type: Desktop Mobo: ASRock model: 990FX Extreme3 serial: <filter> 
  UEFI: American Megatrends v: P1.90 date: 08/04/2015 
CPU:
  Topology: 8-Core model: AMD FX-8350 bits: 64 type: MCP arch: Bulldozer 
  L2 cache: 2048 KiB 
  flags: avx lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 63858 
  Speed: 1396 MHz min/max: 1400/4000 MHz boost: enabled Core speeds (MHz): 
  1: 1396 2: 1396 3: 1396 4: 1395 5: 1396 6: 1386 7: 1394 8: 1396 
Graphics:
  Device-1: NVIDIA GM204 [GeForce GTX 970] driver: nvidia v: 470.129.06 
  bus ID: 01:00.0 chip ID: 10de:13c2 
  Display: x11 server: X.Org 1.20.13 driver: none unloaded: nvidia 
  compositor: marco v: 1.24.0 resolution: 1920x1080~60Hz 
  OpenGL: renderer: NVIDIA GeForce GTX 970/PCIe/SSE2 
  v: 4.6.0 NVIDIA 470.129.06 direct render: Yes 
Audio:
  Device-1: AMD SBx00 Azalia vendor: ASRock driver: snd_hda_intel v: kernel 
  bus ID: 00:14.2 chip ID: 1002:4383 
  Device-2: NVIDIA GM204 High Definition Audio driver: snd_hda_intel 
  v: kernel bus ID: 01:00.1 chip ID: 10de:0fbb 
  Device-3: Logitech Logitech USB Headset type: USB 
  driver: hid-generic,snd-usb-audio,usbhid bus ID: 4-1:2 chip ID: 046d:0a8f 
  Sound Server: ALSA v: k5.4.0-110-generic 
Network:
  Device-1: Broadcom and subsidiaries NetLink BCM57781 Gigabit Ethernet PCIe 
  vendor: ASRock Z77 Extreme4 driver: tg3 v: 3.137 port: e000 
  bus ID: 03:00.0 chip ID: 14e4:16b1 
  IF: enp3s0 state: down mac: <filter> 
  Device-2: Linksys WUSB54GC v1 802.11g Adapter [Ralink RT73] type: USB 
  driver: rt73usb bus ID: 1-2:3 chip ID: 13b1:0020 
  IF: wlx002129e72a46 state: up mac: <filter> 
Drives:
  Local Storage: total: 7.28 TiB used: 1.24 TiB (17.0%) 
  ID-1: /dev/sda vendor: Samsung model: SSD 840 EVO 250GB size: 232.89 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: BB6Q scheme: MBR 
  ID-2: /dev/sdb vendor: Seagate model: ST2000DM001-1CH164 size: 1.82 TiB 
  speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter> rev: CC26 scheme: MBR 
  ID-3: /dev/sdc vendor: Hitachi model: HDS721075KLA330 size: 698.64 GiB 
  speed: 3.0 Gb/s serial: <filter> rev: AB0A scheme: MBR 
  ID-4: /dev/sdd vendor: Seagate model: ST2000DL003-9VT166 size: 1.82 TiB 
  speed: 3.0 Gb/s rotation: 5900 rpm serial: <filter> rev: CC98 scheme: MBR 
  ID-5: /dev/sde vendor: Toshiba model: MQ01ABD100 size: 931.51 GiB 
  speed: <unknown> rotation: 5400 rpm serial: <filter> rev: 4M scheme: MBR 
  ID-6: /dev/sdf vendor: Samsung model: SSD 860 EVO 1TB size: 931.51 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: 3B6Q scheme: MBR 
  ID-7: /dev/sdg vendor: Samsung model: SSD 860 EVO 1TB size: 931.51 GiB 
  speed: 6.0 Gb/s serial: <filter> rev: 3B6Q scheme: MBR 
Partition:
  ID-1: / size: 228.24 GiB used: 81.97 GiB (35.9%) fs: ext4 dev: /dev/sda2 
Sensors:
  System Temperatures: cpu: 22.6 C mobo: N/A gpu: nvidia temp: 32 C 
  Fan Speeds (RPM): N/A gpu: nvidia fan: 26% 
Repos:
  No active apt repos in: /etc/apt/sources.list 
  Active apt repos in: /etc/apt/sources.list.d/additional-repositories.list 
  1: deb https://dl.winehq.org/wine-builds/ubuntu/ focal main
  Active apt repos in: /etc/apt/sources.list.d/cdemu-ppa-focal.list 
  1: deb http://ppa.launchpad.net/cdemu/ppa/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/gezakovacs-ppa-focal.list 
  1: deb http://ppa.launchpad.net/gezakovacs/ppa/ubuntu focal main
  2: deb-src http://ppa.launchpad.net/gezakovacs/ppa/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/graphics-drivers-ppa-focal.list 
  1: deb http://ppa.launchpad.net/graphics-drivers/ppa/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/home:FrodeSolheim:stable.list 
  1: deb http://download.opensuse.org/repositories/home:/FrodeSolheim:/stable/xUbuntu_20.04/ /
  Active apt repos in: /etc/apt/sources.list.d/home:selmf.list 
  1: deb http://download.opensuse.org/repositories/home:/selmf/xUbuntu_20.04/ /
  Active apt repos in: /etc/apt/sources.list.d/inkscape_dev-stable-focal.list 
  1: deb http://ppa.launchpad.net/inkscape.dev/stable/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/kdenlive-kdenlive-stable-focal.list 
  1: deb http://ppa.launchpad.net/kdenlive/kdenlive-stable/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/lutris-team-lutris-focal.list 
  1: deb http://ppa.launchpad.net/lutris-team/lutris/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/makehuman-official-makehuman-community-focal.list 
  1: deb http://ppa.launchpad.net/makehuman-official/makehuman-community/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/mumble-release-focal.list 
  1: deb http://ppa.launchpad.net/mumble/release/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/musicbrainz-developers-stable-focal.list 
  1: deb http://ppa.launchpad.net/musicbrainz-developers/stable/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/obsproject-obs-studio-focal.list 
  1: deb http://ppa.launchpad.net/obsproject/obs-studio/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 
  1: deb http://packages.linuxmint.com uma main upstream import backport
  2: deb http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/official-source-repositories.list 
  1: deb-src http://packages.linuxmint.com uma main upstream import backport
  2: deb-src http://archive.ubuntu.com/ubuntu focal main restricted universe multiverse
  3: deb-src http://archive.ubuntu.com/ubuntu focal-updates main restricted universe multiverse
  4: deb-src http://archive.ubuntu.com/ubuntu focal-backports main restricted universe multiverse
  5: deb-src http://security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse
  6: deb-src http://archive.canonical.com/ubuntu/ focal partner
  Active apt repos in: /etc/apt/sources.list.d/qbittorrent-team-qbittorrent-stable-focal.list 
  1: deb http://ppa.launchpad.net/qbittorrent-team/qbittorrent-stable/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/scribus-ppa-focal.list 
  1: deb http://ppa.launchpad.net/scribus/ppa/ubuntu focal main
  Active apt repos in: /etc/apt/sources.list.d/steam.list 
  1: deb [arch=amd64,i386] https://repo.steampowered.com/steam/ stable steam
  2: deb-src [arch=amd64,i386] https://repo.steampowered.com/steam/ stable steam
  Active apt repos in: /etc/apt/sources.list.d/ufleisch-kid3-focal.list 
  1: deb http://ppa.launchpad.net/ufleisch/kid3/ubuntu focal main
Info:
  Processes: 297 Uptime: 1m Memory: 7.73 GiB used: 1.64 GiB (21.2%) 
  Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.4.0 alt: 9 Shell: bash 
  v: 5.0.17 running in: mate-terminal inxi: 3.0.38 
Bus 003 Device 004: ID 19ff:0239 Dynex 
Bus 003 Device 003: ID 05e3:0745 Genesys Logic, Inc. Logilink CR0012
Bus 003 Device 002: ID 1a40:0201 Terminus Technology Inc. FE 2.1 7-port Hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 003: ID 0c45:5011 Microdia 
Bus 005 Device 002: ID 0557:8021 ATEN International Co., Ltd Hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 13b1:0020 Linksys WUSB54GC v1 802.11g Adapter [Ralink RT73]
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 046d:0a8f Logitech, Inc. Logitech USB Headset
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 013 Device 002: ID 05e3:0626 Genesys Logic, Inc. USB3.1 Hub
Bus 013 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 012 Device 002: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
Bus 012 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 011 Device 002: ID 05e3:0626 Genesys Logic, Inc. USB3.1 Hub
Bus 011 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 010 Device 002: ID 05e3:0610 Genesys Logic, Inc. 4-port hub
Bus 010 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 009 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 008 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

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**** List of PLAYBACK Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: ALC892 Analog [ALC892 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: SB [HDA ATI SB], device 1: ALC892 Digital [ALC892 Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Headset [Logitech USB Headset], device 0: USB Audio [USB Audio]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: NVidia [HDA NVidia], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: NVidia [HDA NVidia], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: NVidia [HDA NVidia], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: NVidia [HDA NVidia], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: NVidia [HDA NVidia], device 11: HDMI 5 [HDMI 5]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: NVidia [HDA NVidia], device 12: HDMI 6 [HDMI 6]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
**** List of CAPTURE Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: ALC892 Analog [ALC892 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: SB [HDA ATI SB], device 2: ALC892 Alt Analog [ALC892 Alt Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Headset [Logitech USB Headset], device 0: USB Audio [USB Audio]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
HAWR
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Re: Audio issues - possible incorrect driver installed

Post by HAWR »

I believe this is due to installing/uninstalling PulseAudio at an earlier point whilst trying to get a midi device setup.
That's interesting and can be the reason for your problems. Let's see first, if there is another process is running except pulseaudio (post the output):

Code: Select all

sudo fuser -v /dev/snd/*
2ton20one
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Re: Audio issues - possible incorrect driver installed

Post by 2ton20one »

Hey there, again ty, here is what I get when running " sudo fuser -v /dev/snd/* "...
output.png
HAWR
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Re: Audio issues - possible incorrect driver installed

Post by HAWR »

I expected something different. Is pulseaudio no longer installed?
2ton20one
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Re: Audio issues - possible incorrect driver installed

Post by 2ton20one »

It should be installed. I ran the command you provided and it appeared to install. Is there a way to purge it from my system and start fresh? I think I goofed and messed something up while trying to get my midi keyboard connected but gave up for fear of completely bricking my OS. More then likely I caused this issue by using google for help rather then coming here first. Again any help is appreciated and thank you in advance.
Last edited by 2ton20one on Sun May 22, 2022 12:55 pm, edited 1 time in total.
HAWR
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Re: Audio issues - possible incorrect driver installed

Post by HAWR »

With the command

Code: Select all

sudo apt-get install pavucontrol
you installed the PulseAudio VolumeController (another configuration tool like the Sound Settings). But pulseaudio is the basic sound server in LM (and other Linux systems) and you wrote:
I believe this is due to installing/uninstalling PulseAudio
What did you install and uninstall with which command or what action?
whilst trying to get a midi device setup
And which midi device is meant?
2ton20one
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Re: Audio issues - possible incorrect driver installed

Post by 2ton20one »

It was my wife's midi keyboard, a Casio I think? She had a usb port on the back of it which broke so we tried using a midi to usb adapter but it wasn't playing nice with Linux. I was trying to get it setup on my computer but we ended up just using it on her windows machine as it was easier for her. I really don't remember what I did, It was more then a few months ago and I haven't had any problems until the recent issue with the USB headset. Is it possible to purge all audio and start fresh? I am more then willing to do so if possible. Once again TY.
HAWR
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Re: Audio issues - possible incorrect driver installed

Post by HAWR »

Is it possible to purge all audio and start fresh?
Yes, we can uninstall and reinstall it. But please make a manual timeshift snapshot before, so you could easily restore the actual state, if something goes wrong. Close all sound related programs which may be open (three lines, one after the other):

Code: Select all

apt remove --purge alsa-base pulseaudio
apt install alsa-base pulseaudio
sudo alsa force-reload
2ton20one
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Re: Audio issues - possible incorrect driver installed

Post by 2ton20one »

Hey HAWR, I made the time shift backup, ran the commands, logged out and logged back in, same issue as before with PulseAudio. I tested my headset again and it is working but PulseAudio is still stating "Establishing connection to PulseAudio. Please wait...". Again ty for the help.
HAWR
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Re: Audio issues - possible incorrect driver installed

Post by HAWR »

I tested my headset again and it is working
This is a success. In your first post you wrote:
My logitec usb headset will not work.
Then let's try reinstalling the PulseAudio VolumeController and test it again:

Code: Select all

sudo apt-get install --reinstall pavucontrol
2ton20one
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Re: Audio issues - possible incorrect driver installed

Post by 2ton20one »

Hey HAWR, ran the command, logged out/in, PulseAudio is still stating "Establishing connection to PulseAudio. Please wait...". I tested my headset again and it is still working. Applications like Audacity and OBS Studio are able to detect the Logitech headset microphone as a ALSA input device. I still don't know how to fix the issue with the PulseAudio stating trying to connect, I'm not even sure if it is an issue as things are working? I don't really need the GUI interface for PulseAudio as I seem to be able to select the headset as my input device via the default Sound Preferences. I'm fearful the message Pulse is producing is an indication of a larger issue. Lemme know what you think and again ty for the help.
HAWR
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Re: Audio issues - possible incorrect driver installed

Post by HAWR »

You're welcome :) I don't know, why it don't work (it could be related to your audio software OBS. I already had a case where OBS caused a problem), but when all is working now after the reinstall of the sound system, there is no need for pavucontrol. You can remove it with the following command:

Code: Select all

sudo apt-get remove pavucontrol
If your problem is solved now, please edit you first post in this thread and add [SOLVED] to headline.
2ton20one
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Re: Audio issues - possible incorrect driver installed

Post by 2ton20one »

Seems to be working now. Really appreciate the help! :D :D :D
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