Sound issue - Linux Mint 20.3 Dual boot on Huawei Matebook 14

Forum rules
Before you post read how to get help. Topics in this forum are automatically closed 6 months after creation.
Locked
Cocoleplusbo
Level 1
Level 1
Posts: 1
Joined: Mon Jun 20, 2022 7:53 am

Sound issue - Linux Mint 20.3 Dual boot on Huawei Matebook 14

Post by Cocoleplusbo »

Hello, I have an issue with sound when I'm booting on Linux Mint (it's working perfectly with Windows).
So I tried to fix it with multiple research on google, and then using the "Tips for Troubleshooting Sound Issues" topic on this forum, but I can't make it work, that's why I'm making the present post.

My problem is the following :
- I don't have any sound coming out of speakers
- When I plug in headphones, sound is mysteriously coming from speakers, but nothing from the plugged headphones

The only solution to make headphones work is to use bluetooth devices.

Output of inxi -Fxz

Code: Select all

System:
  Kernel: 5.13.0-51-generic x86_64 bits: 64 compiler: N/A 
  Desktop: Cinnamon 5.2.7 Distro: Linux Mint 20.3 Una 
  base: Ubuntu 20.04 focal 
Machine:
  Type: Laptop System: HUAWEI product: HKD-WXX v: M1010 serial: <filter> 
  Mobo: HUAWEI model: HKD-WXX-PCB v: M1010 serial: <filter> UEFI: HUAWEI 
  v: 1.20 date: 04/19/2022 
Battery:
  ID-1: BAT1 charge: 26.1 Wh condition: 57.1/59.7 Wh (96%) 
  model: SUNWODA HB5781P1EEW-31T status: Discharging 
CPU:
  Topology: Quad Core model: 11th Gen Intel Core i7-11370H bits: 64 
  type: MT MCP arch: Tiger Lake rev: 1 L2 cache: 12.0 MiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 52838 
  Speed: 990 MHz min/max: 400/4800 MHz Core speeds (MHz): 1: 622 2: 781 
  3: 1321 4: 1185 5: 1125 6: 1045 7: 888 8: 1105 
Graphics:
  Device-1: Intel vendor: QUANTA driver: i915 v: kernel bus ID: 00:02.0 
  Display: x11 server: X.Org 1.20.13 driver: modesetting 
  unloaded: fbdev,vesa resolution: 2520x1680~90Hz 
  OpenGL: renderer: Mesa Intel Xe Graphics (TGL GT2) v: 4.6 Mesa 21.2.6 
  direct render: Yes 
Audio:
  Device-1: Intel vendor: QUANTA driver: sof-audio-pci-intel-tgl 
  bus ID: 00:1f.3 
  Sound Server: ALSA v: k5.13.0-51-generic 
Network:
  Device-1: Intel driver: iwlwifi v: kernel port: 3000 bus ID: 00:14.3 
  IF: wlp0s20f3 state: up mac: <filter> 
  IF-ID-1: docker0 state: down mac: <filter> 
  IF-ID-2: virbr0 state: down mac: <filter> 
  IF-ID-3: virbr0-nic state: down mac: <filter> 
  IF-ID-4: virbr1 state: down mac: <filter> 
  IF-ID-5: virbr1-nic state: down mac: <filter> 
Drives:
  Local Storage: total: 476.94 GiB used: 143.81 GiB (30.2%) 
  ID-1: /dev/nvme0n1 model: KPART512GBC2DVT size: 476.94 GiB 
Partition:
  ID-1: / size: 168.21 GiB used: 88.10 GiB (52.4%) fs: ext4 
  dev: /dev/nvme0n1p8 
  ID-2: /home size: 72.83 GiB used: 55.67 GiB (76.4%) fs: ext4 
  dev: /dev/nvme0n1p10 
  ID-3: swap-1 size: 7.45 GiB used: 0 KiB (0.0%) fs: swap 
  dev: /dev/nvme0n1p9 
Sensors:
  System Temperatures: cpu: 43.0 C mobo: N/A 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 330 Uptime: 19m Memory: 15.42 GiB used: 2.89 GiB (18.7%) 
  Init: systemd runlevel: 5 Compilers: gcc: 9.4.0 Shell: zsh v: 5.8 
  inxi: 3.0.38
Output of aplay -l

Code: Select all

**** List of PLAYBACK Hardware Devices ****
card 0: sofhdadsp [sof-hda-dsp], device 0: HDA Analog (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 1: HDA Digital (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 3: HDMI1 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 4: HDMI2 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: sofhdadsp [sof-hda-dsp], device 5: HDMI3 (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
Output of pacmd list-sinks while a video is playing in Opera

Code: Select all

4 sink(s) available.
    index: 0
	name: <alsa_output.pci-0000_00_1f.3-platform-skl_hda_dsp_generic.HiFi__hw_sofhdadsp_5__sink>
	driver: <module-alsa-card.c>
	flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE
	priority: 9037
	volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 0
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0.00 ms; range is 0.50 .. 341.33 ms
	card: 0 <alsa_card.pci-0000_00_1f.3-platform-skl_hda_dsp_generic>
	module: 7
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = ""
		alsa.id = "HDMI3 (*)"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "5"
		alsa.card = "0"
		alsa.card_name = "sof-hda-dsp"
		alsa.long_card_name = "HUAWEI-HKD_WXX-M1010-HKD_WXX_PCB"
		alsa.driver_name = "snd_soc_skl_hda_dsp"
		device.bus_path = "pci-0000:00:1f.3-platform-skl_hda_dsp_generic"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "a0c8"
		device.string = "hw:sofhdadsp,5"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "16384"
		device.access_mode = "mmap+timer"
		device.profile.name = "HiFi: hw:sofhdadsp,5: sink"
		device.profile.description = "HDMI3/DP3 Output"
		alsa.mixer_device = "hw:sofhdadsp"
		device.description = "sof-hda-dsp HDMI3/DP3 Output"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		[Out] HDMI3: HDMI3/DP3 Output (priority 700, latency offset 0 usec, available: no)
			properties:
				
	active port: <[Out] HDMI3>
    index: 1
	name: <alsa_output.pci-0000_00_1f.3-platform-skl_hda_dsp_generic.HiFi__hw_sofhdadsp_4__sink>
	driver: <module-alsa-card.c>
	flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE
	priority: 9036
	volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 1
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0.00 ms; range is 0.50 .. 341.33 ms
	card: 0 <alsa_card.pci-0000_00_1f.3-platform-skl_hda_dsp_generic>
	module: 7
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = ""
		alsa.id = "HDMI2 (*)"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "4"
		alsa.card = "0"
		alsa.card_name = "sof-hda-dsp"
		alsa.long_card_name = "HUAWEI-HKD_WXX-M1010-HKD_WXX_PCB"
		alsa.driver_name = "snd_soc_skl_hda_dsp"
		device.bus_path = "pci-0000:00:1f.3-platform-skl_hda_dsp_generic"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "a0c8"
		device.string = "hw:sofhdadsp,4"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "16384"
		device.access_mode = "mmap+timer"
		device.profile.name = "HiFi: hw:sofhdadsp,4: sink"
		device.profile.description = "HDMI2/DP2 Output"
		alsa.mixer_device = "hw:sofhdadsp"
		device.description = "sof-hda-dsp HDMI2/DP2 Output"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		[Out] HDMI2: HDMI2/DP2 Output (priority 600, latency offset 0 usec, available: no)
			properties:
				
	active port: <[Out] HDMI2>
    index: 2
	name: <alsa_output.pci-0000_00_1f.3-platform-skl_hda_dsp_generic.HiFi__hw_sofhdadsp_3__sink>
	driver: <module-alsa-card.c>
	flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE
	priority: 9035
	volume: front-left: 65536 / 100% / 0.00 dB,   front-right: 65536 / 100% / 0.00 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 2
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0.00 ms; range is 0.50 .. 341.33 ms
	card: 0 <alsa_card.pci-0000_00_1f.3-platform-skl_hda_dsp_generic>
	module: 7
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = ""
		alsa.id = "HDMI1 (*)"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "3"
		alsa.card = "0"
		alsa.card_name = "sof-hda-dsp"
		alsa.long_card_name = "HUAWEI-HKD_WXX-M1010-HKD_WXX_PCB"
		alsa.driver_name = "snd_soc_skl_hda_dsp"
		device.bus_path = "pci-0000:00:1f.3-platform-skl_hda_dsp_generic"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "a0c8"
		device.string = "hw:sofhdadsp,3"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "16384"
		device.access_mode = "mmap+timer"
		device.profile.name = "HiFi: hw:sofhdadsp,3: sink"
		device.profile.description = "HDMI1/DP1 Output"
		alsa.mixer_device = "hw:sofhdadsp"
		device.description = "sof-hda-dsp HDMI1/DP1 Output"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		[Out] HDMI1: HDMI1/DP1 Output (priority 500, latency offset 0 usec, available: no)
			properties:
				
	active port: <[Out] HDMI1>
  * index: 3
	name: <alsa_output.pci-0000_00_1f.3-platform-skl_hda_dsp_generic.HiFi__hw_sofhdadsp__sink>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: (none)
	priority: 9032
	volume: front-left: 9830 /  15% / -49.44 dB,   front-right: 9830 /  15% / -49.44 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 22.80 ms
	max request: 4 KiB
	max rewind: 4 KiB
	monitor source: 3
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 1
	configured latency: 23.22 ms; range is 0.50 .. 341.33 ms
	card: 0 <alsa_card.pci-0000_00_1f.3-platform-skl_hda_dsp_generic>
	module: 7
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = ""
		alsa.id = "HDA Analog (*)"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "sof-hda-dsp"
		alsa.long_card_name = "HUAWEI-HKD_WXX-M1010-HKD_WXX_PCB"
		alsa.driver_name = "snd_soc_skl_hda_dsp"
		device.bus_path = "pci-0000:00:1f.3-platform-skl_hda_dsp_generic"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/skl_hda_dsp_generic/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "a0c8"
		device.string = "hw:sofhdadsp"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "16384"
		device.access_mode = "mmap+timer"
		device.profile.name = "HiFi: hw:sofhdadsp: sink"
		device.profile.description = "Speaker + Headphones"
		alsa.mixer_device = "hw:sofhdadsp"
		device.description = "sof-hda-dsp Speaker + Headphones"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		[Out] Speaker: Speaker (priority 100, latency offset 0 usec, available: unknown)
			properties:
				
		[Out] Headphones: Headphones (priority 200, latency offset 0 usec, available: yes)
			properties:
				
	active port: <[Out] Headphones>
Note : headphones were plugged when those commands have been run (not sure if the sentence is correct but I hope you understand :) )

My goal is to make wire headphones work at least, and if possible speakers too.

Any idea ?
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 1 time in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
Top
Locked

Return to “Sound”