My sound isn't working [UNSOLVED, CLOSED]

[AGtechGuy]

Hello, today I decided to get rid of Windows and install Linux Mint, I installed the latest version and I'm having some audio issues, I get something called "Dummy Output" when I go to the audio settings, and now I can't even open the settings app, all I have is the PulseAudio control thing. Can anyone help? Audio worked perfectly on Windows, it won't work with or without headphones.

[Moem]

Hello, can you please post your system information? This can be found in the system reports application, on the tab system information. You can copy it from there and paste it into your next post.
This information is needed for pretty much any question about your system, so it's a good habit to post it straight away.

now I can't even open the settings app,

How did that happen?

[AGtechGuy]

Code: Select all

System:
  Kernel: 5.15.0-41-generic x86_64 bits: 64 compiler: gcc v: 11.2.0 Desktop: Cinnamon
    tk: GTK 3.24.33 wm: Mutter dm: LightDM Distro: Linux Mint 21 Vanessa base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: INSYS product: HN1-K14C v: N/A serial: <superuser required>
  Mobo: INSYS model: HN1-K14C serial: <superuser required> UEFI: American Megatrends
    v: CN12M-V31 date: 09/07/2021
Battery:
  ID-1: BAT0 charge: 30.7 Wh (92.7%) condition: 33.1/38.0 Wh (87.0%) volts: 8.7 min: 7.6
    model: GDPT CN6613-2S3P serial: <filter> status: Charging
CPU:
  Info: dual core model: Intel Core i3-10110U bits: 64 type: MT MCP arch: Comet/Whiskey Lake
    note: check rev: C cache: L1: 128 KiB L2: 512 KiB L3: 4 MiB
  Speed (MHz): avg: 1000 min/max: 400/4100 cores: 1: 1000 2: 1000 3: 1000 4: 1000
    bogomips: 16799
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel CometLake-U GT2 [UHD Graphics] driver: i915 v: kernel ports: active: eDP-1
    empty: DP-1,HDMI-A-1,HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:9b41
  Device-2: Tripath PC Camera type: USB driver: snd-usb-audio,uvcvideo bus-ID: 1-4:4
    chip-ID: 058e:3864
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting unloaded: fbdev,vesa
    gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1366x768 s-dpi: 96
  Monitor-1: eDP-1 res: 1366x768 dpi: 112 diag: 355mm (14")
  OpenGL: renderer: Mesa Intel UHD Graphics (CML GT2) v: 4.6 Mesa 22.0.1 direct render: Yes
Audio:
  Device-1: Intel Comet Lake PCH-LP cAVS driver: snd_hda_intel v: kernel bus-ID: 00:1f.3
    chip-ID: 8086:02c8
  Device-2: Tripath PC Camera type: USB driver: snd-usb-audio,uvcvideo bus-ID: 1-4:4
    chip-ID: 058e:3864
  Sound Server-1: ALSA v: k5.15.0-41-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Comet Lake PCH-LP CNVi WiFi driver: iwlwifi v: kernel bus-ID: 00:14.3
    chip-ID: 8086:02f0
  IF: wlo1 state: up mac: <filter>
  IF-ID-1: wwan0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: USB driver: btusb v: 0.8
    bus-ID: 1-10:7 chip-ID: 8087:0aaa
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter> bt-v: 3.0 lmp-v: 5.2
    sub-v: 237e
Drives:
  Local Storage: total: 148.06 GiB used: 9.19 GiB (6.2%)
  ID-1: /dev/sda model: GCM2IN2280128C size: 119.24 GiB speed: 6.0 Gb/s serial: <filter>
  ID-2: /dev/sdc type: USB vendor: Kingston model: DataTraveler 2.0 size: 28.82 GiB
    serial: <filter>
Partition:
  ID-1: / size: 116.32 GiB used: 9.18 GiB (7.9%) fs: ext4 dev: /dev/sda2
  ID-2: /boot/efi size: 511 MiB used: 5.2 MiB (1.0%) fs: vfat dev: /dev/sda1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002
  Device-1: 1-1:2 info: USB OPTICAL MOUSE type: Mouse driver: hid-generic,usbhid rev: 1.1
    speed: 1.5 Mb/s chip-ID: 275d:0ba6
  Device-2: 1-3:3 info: Qualcomm Qualcomm 4G Modem type: Communication,CDC-Data,Mass Storage
    driver: cdc_mbim,usb-storage rev: 2.0 speed: 480 Mb/s chip-ID: 05c6:0198
  Device-3: 1-4:4 info: Tripath PC Camera type: Video,Audio driver: snd-usb-audio,uvcvideo
    rev: 2.0 speed: 480 Mb/s chip-ID: 058e:3864
  Device-4: 1-8:5 info: Kingston Digital DataTraveler SE9 type: Mass Storage driver: usb-storage
    rev: 2.0 speed: 480 Mb/s chip-ID: 0951:1665
  Hub-2: 1-9:6 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s chip-ID: 05e3:0608
  Device-1: 1-9.1:8 info: China Resource Semico USB Keyboard type: Keyboard,Mouse
    driver: hid-generic,usbhid rev: 1.1 speed: 1.5 Mb/s chip-ID: 1a2c:6178
  Device-2: 1-10:7 info: Intel Bluetooth 9460/9560 Jefferson Peak (JfP) type: Bluetooth
    driver: btusb rev: 2.0 speed: 12 Mb/s chip-ID: 8087:0aaa
  Hub-3: 2-0:1 info: Super-speed hub ports: 6 rev: 3.1 speed: 10 Gb/s chip-ID: 1d6b:0003
Sensors:
  System Temperatures: cpu: 52.0 C pch: 47.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: apt: 2123
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //packages.linuxmint.com vanessa main upstream import backport
    2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 261 Uptime: 43m Memory: 7.64 GiB used: 3.13 GiB (40.9%) Init: systemd v: 249
  runlevel: 5 Compilers: gcc: 11.2.0 alt: 11 Client: Unknown python3.10 client inxi: 3.3.13

That's the output, about the settings app thing, to be honest I don't know I was just trying a fix i saw on a website, I'll try installing it again

Edit: The following appears in the pavucontrol app (check attachment)

[SMG]

That's the output, about the settings app thing, to be honest I don't know I was just trying a fix i saw on a website, I'll try installing it again

It's helpful, when you can, to provide links to the website you tried.

You indicated you would try installing again. Did you? Do you still need help?

The audio driver is showing in the inxi output as loaded. If you still need/want help, please provide the output of

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aplay -l

and

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journalctl -k | grep -Ei "ALSA|HDA|sof|HDMI|snd[_-]|sound|hda.codec|hda.intel"

[all41]

@AGtechGuy
Are you just abandoning your support thread?
Tell why please, the support here is phenominal, especially for
niggles like yours. Members that know an exact solution may be on
the other side of the globe.
Hang in there