Running Mint on Gateway GWTC116-2BK No Sound

[DGT]

Hi, I'm new to Linux and have installed Mint on a cheap Gateway GWTC116-2BK. All I see for my audio device is Dummy Output and there is no sound.
I walked through viewtopic.php?f=48&t=363010 with no improvement so I ended up wiping everything and started with a fresh install of Mint so that if someone wants to help me, we're starting with a clean slate.

I bought two of these laptops, one is running Windows and this one is running Mint. The Windows laptop shows the sound card as being Intel SST.


Here is the output of inxi -Fxxxrz

Code: Select all

System:
  Kernel: 5.15.0-56-generic x86_64 bits: 64 compiler: gcc v: 11.3.0
    Desktop: Cinnamon 5.4.12 tk: GTK 3.24.33 wm: Mutter vt: 7
    dm: LightDM 1.30.0 Distro: Linux Mint 21 Vanessa base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: GPU product: GWTC116-2 v: N/A
    serial: <superuser required>
  Mobo: GPU model: GPU Company serial: <superuser required> UEFI: GPU
    v: YZ-116-BI-Y116GR920-GF55J-194-C date: 06/30/2022
Battery:
  ID-1: BAT0 charge: 41.8 Wh (100.0%) condition: 41.8/41.8 Wh (100.0%)
    volts: 8.7 min: N/A model: WB SR 1 WB Lion Battery type: Li-ion
    serial: <filter> status: Charging
CPU:
  Info: dual core model: Intel Celeron N4020 bits: 64 type: MCP
    smt: <unsupported> arch: Goldmont Plus rev: 8 cache: L1: 112 KiB L2: 4 MiB
  Speed (MHz): avg: 2707 high: 2720 min/max: 800/2800 cores: 1: 2695
    2: 2720 bogomips: 4377
  Flags: ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel GeminiLake [UHD Graphics 600] driver: i915 v: kernel ports:
    active: eDP-1 empty: DP-1,HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:3185
    class-ID: 0300
  Device-2: WaveRider Hy-HD(2685)-Camera type: USB
    driver: snd-usb-audio,uvcvideo bus-ID: 1-8:4 chip-ID: 0c46:636d
    class-ID: 0102 serial: <filter>
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting
    unloaded: fbdev,vesa gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.2x8.0")
    s-diag: 414mm (16.3")
  Monitor-1: eDP-1 res: 1366x768 hz: 60 dpi: 136
    size: 256x144mm (10.1x5.7") diag: 294mm (11.6") modes: 1366x768
  OpenGL: renderer: Mesa Intel UHD Graphics 600 (GLK 2) v: 4.6 Mesa 22.0.5
    direct render: Yes
Audio:
  Device-1: Intel Celeron/Pentium Silver Processor High Definition Audio
    driver: sof-audio-pci-intel-apl bus-ID: 00:0e.0 chip-ID: 8086:3198
    class-ID: 0401
  Device-2: WaveRider Hy-HD(2685)-Camera type: USB
    driver: snd-usb-audio,uvcvideo bus-ID: 1-8:4 chip-ID: 0c46:636d
    class-ID: 0102 serial: <filter>
  Sound Server-1: ALSA v: k5.15.0-56-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Message: No device data found.
  IF-ID-1: wlx684e0521ae5c state: up mac: <filter>
Bluetooth:
  Device-1: Realtek 802.11n WLAN Adapter type: USB driver: btusb,rtl8723du
    bus-ID: 1-7:3 chip-ID: 0bda:d723 class-ID: e001 serial: <filter>
  Report: hciconfig ID: hci0 rfk-id: 0 state: up address: <filter>
    bt-v: 2.1 lmp-v: 4.2 sub-v: 96f1 hci-v: 4.2 rev: 828a
Drives:
  Local Storage: total: 58.25 GiB used: 10.53 GiB (18.1%)
  ID-1: /dev/mmcblk0 model: ARV11X size: 58.25 GiB type: SSD
    serial: <filter> rev: 0x8 scheme: GPT
Partition:
  ID-1: / size: 56.54 GiB used: 10.53 GiB (18.6%) fs: ext4
    dev: /dev/mmcblk0p2
  ID-2: /boot/efi size: 511 MiB used: 5.2 MiB (1.0%) fs: vfat
    dev: /dev/mmcblk0p1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2
    file: /swapfile
Sensors:
  System Temperatures: cpu: 63.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Repos:
  Packages: apt: 2138
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/kelebek333-kablosuz-jammy.list
    1: deb http://ppa.launchpad.net/kelebek333/kablosuz/ubuntu jammy main
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http://packages.linuxmint.com vanessa main upstream import backport
    2: deb http://archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http://archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http://archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http://security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
Info:
  Processes: 217 Uptime: 9m wakeups: 1 Memory: 3.66 GiB
  used: 1.72 GiB (47.1%) Init: systemd v: 249 runlevel: 5 Compilers:
  gcc: 11.3.0 alt: 11 Shell: Bash v: 5.1.16 running-in: gnome-terminal
  inxi: 3.3.13
.0 Packages: 2135 Shell: Bash
  v: 5.1.16 inxi: 3.3.13

Any help would be appreciated.

[SMG]

Hi, I'm new to Linux and have installed Mint on a cheap Gateway GWTC116-2BK. All I see for my audio device is Dummy Output and there is no sound.

Welcome to the forum, DGT.

I did a search on this forum for GWTC116 and found two topics which indicate this laptop model is problematic with sound.
Cheap Gateway Laptop with Linux Mint 20.3 No Sound, Dummy Output Showing from late March
Sound hardware not detected, pavucontrol shows only dummy output from mid-April

I suggest going through those topics to identify your specific hardware. If your computer has the same hardware, then custom compiling a kernel may be the only solution at the present time other than using a usb sound card.

[DGT]

Thanks SMG. I appreciate your help. Thankfully, I'm just planning on using this machine to run OctoPrint for a 3D printer so sound isn't absolutely essential, but I was hoping to be able to convert the other PC to Mint for learning Linux. But then again, what better way to learn Linux than by troubleshooting your own machine?