Help me to debug why I dont have sound

[ivankata91]

Still the same error:

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valeri@valeri:~$ journalctl -k | grep -Ei "ALSA|HDA|sof[-]|HDMI|snd[_-]|sound|hda.codec|hda.intel"
Jan 24 18:16:24 valeri kernel: snd_hda_intel 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: enabling device (0000 -> 0002)
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if 0x040100
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: use msi interrupt mode
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: NHLT_DEVICE_I2S detected, ssp_mask 0x1
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: Overriding topology with MCLK mask 0x1 from NHLT
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: hda codecs found, mask 4
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: Direct firmware load for intel/sof/sof-cml.ri failed with error -2
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: error: sof firmware file is missing, you might need to
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3:        download it from https://github.com/thesofproject/sof-bin/
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: error: failed to load DSP firmware -2
Jan 24 18:16:24 valeri kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: error: sof_probe_work failed err: -2

[SMG]

Still the same error:

I just went back and check the specs of your computer and the other person's computer. Apparently, they are not exactly the same. While they are both BOHB-WAX9's, yours is version M1280 while the other person's is M1040. Sorry, but I did not notice that different earlier. Yours is the top one.

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Machine:
  Type: Laptop System: HUAWEI product: BOHB-WAX9 v: M1280 serial: <superuser required>
  Mobo: HUAWEI model: BOHB-WAX9-PCB-B2 v: M1280 serial: <superuser required> UEFI: HUAWEI
    v: 1.42 date: 03/25/2022

Machine:
  Type: Laptop System: HUAWEI product: BOHB-WAX9 v: M1040  serial: <superuser required>
  Mobo: HUAWEI model: BOHB-WAX9-PCB-B2 v: M1040
    serial: <superuser required> UEFI: HUAWEI v: 1.42 date: 03/25/2022

I would guess the only difference is the CPU installed, but maybe somehow that is why your results are different?

Did you take a Timeshift snapshot before making the file changes? If so, revert back to it and try just adding the one missing file and not all of the files.

[ivankata91]

Forgot to take the Timeshift snapshot

[SMG]

Forgot to take the Timeshift snapshot

Do you have your install usb? Maybe you can copy the original files from there?

[ivankata91]

No, but I can download it again and re-install it, if that's the only way

[SMG]

No, but I can download it again and re-install it, if that's the only way

We recommend keeping the install usb because it can be helpful when troubleshooting issues.

The package firmware-sof-signed installed the files which were originally on your system. I don't know if you remove the package and then re-install whether it would get you back to what you had originally, because I'm not sure how it would (or would not) view the files you manually installed. If your only option to get back to the "before" state is going to be re-installing then you might as well try removing and then re-installing that package to see if it works.

I don't have an LM21.1 install handy right now to check the package version with it, but I think firmware-sof-signed in Synaptic Package Manager was version 2.0?

[ivankata]

Ok, I moved just sof-cml-es8336-dmic2ch-ssp0.tplg file and now I receive the following:

Code: Select all

valeri@valeri-BOHB-WAX9:~$ journalctl -k | grep -Ei "ALSA|HDA|sof[-]|HDMI|snd[_-]|sound|hda.codec|hda.intel"
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: snd_hda_intel 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: enabling device (0000 -> 0002)
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if 0x040100
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: use msi interrupt mode
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: NHLT_DEVICE_I2S detected, ssp_mask 0x1
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: Overriding topology with MCLK mask 0x1 from NHLT
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: hda codecs found, mask 4
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: Firmware info: version 2:0:0-b678a
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: Firmware: ABI 3:20:0 Kernel ABI 3:23:0
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: unknown sof_ext_man header type 3 size 0x30
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: Firmware info: version 2:0:0-b678a
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: Firmware: ABI 3:20:0 Kernel ABI 3:23:0
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-essx8336 sof-essx8336: quirk mask 0x1a0
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-essx8336 sof-essx8336: quirk SSP0
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-essx8336 sof-essx8336: quirk DMIC enabled
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-essx8336 sof-essx8336: quirk headphone GPIO enabled
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-essx8336 sof-essx8336: quirk headset at mic1 port enabled
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-audio-pci-intel-cnl 0000:00:1f.3: Topology: ABI 3:22:1 Kernel ABI 3:23:0
Feb 02 03:00:42 valeri-BOHB-WAX9 kernel: sof-essx8336 sof-essx8336: ASoC: Parent card not yet available, widget card binding deferred
Feb 02 03:00:43 valeri-BOHB-WAX9 kernel: input: sof-essx8336 Headset as /devices/pci0000:00/0000:00:1f.3/sof-essx8336/sound/card0/input13
Feb 02 03:00:43 valeri-BOHB-WAX9 kernel: input: sof-essx8336 HDMI/DP,pcm=5 as /devices/pci0000:00/0000:00:1f.3/sof-essx8336/sound/card0/input14
Feb 02 03:00:43 valeri-BOHB-WAX9 kernel: input: sof-essx8336 HDMI/DP,pcm=6 as /devices/pci0000:00/0000:00:1f.3/sof-essx8336/sound/card0/input15
Feb 02 03:00:43 valeri-BOHB-WAX9 kernel: input: sof-essx8336 HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:1f.3/sof-essx8336/sound/card0/input16

[SMG]

Ok, I moved just sof-cml-es8336-dmic2ch-ssp0.tplg file and now I receive the following:

That output now looks similar to what others with similar hardware are seeing. Unfortunately, most do not have any sound and the one person who does have sound is getting it through a bluetooth connection. (I don't recall if they said it was bluetooth speakers or a bluetooth headset).

We have reached the end of the line of my ability to help further. Please see this post for the options as I am currently aware of them.

If you find anything you want to try, I do recommend taking snapshots because they are a fast, easy way to get back to what you had before you began experimenting. Timeshift can be run manually and saved to an external drive. Here is the method I use How to Use Timeshift to Backup and Restore Linux Mint 19 Systems from USB Drive. (It works the same for LM20 and LM21.)

[ivankata]

I have sound with bluetooth headset , so I can just wait you when/if you have another solution

[ivankata]

Hey @SMG

Any fresh ideas I can try?

[SMG]

Hey @SMG

Any fresh ideas I can try?

Sorry, no. I only have the ones I already suggested.

The 6.2 mainline kernel was released, but I do not know if it has fixes for this problem in it. (I think it does not.)

Others with sound issues on a different laptop (with a different sound card) have been testing the new mainline kernels as they have been released and so far there is no fix for their issue either.

[ivankata]

Hey @SMG,

I'm just coming around again to ask if you have found something?

Thanks!

[SMG]

Hey @SMG,

I'm just coming around again to ask if you have found something?

I have not recently checked, but because you asked I went to the GitHub and found someone posted Drivers loaded successfully, but no sound yet, HUAWEI MateBook #4397 last week. I also see quite a few issues still open with the codec ES8336 tag on them.

However, the latest mainline kernel is 6.3.x so I don't know if a newer kernel might have what you need. If you want to try a mainline kernel, Here are instructions: Mainline – Another Tool to Install Latest Kernel in Ubuntu / Linux Mint

[quadring]

Solution for MateBook D15 BOD-WDI9 under Xubuntu 22.04: install linux-generic and remove all kernels except 5.15.0-76. Good luck !

[SMG]

Solution for MateBook D15 BOD-WDI9 under Xubuntu 22.04: install linux-generic and remove all kernels except 5.15.0-76. Good luck !

Welcome to the forum, quadring.

That is a different computer and not the one in this topic. Not all MateBooks have the same audio hardware.

[ivankata]

Does it worth to try this one, @SMG?

[SMG]

Does it worth to try this one, @SMG?

Xubuntu is based on Ubuntu 22.04 which is the same base as Linux Mint 21 uses so that is already the same for you.

Linux-generic should already be installed on your computer. It's part of the kernel package.

They recommend using one specific 5.15 kernel (5.15.0-76) and removing all the rest (which makes no sense because the system only uses one kernel at a time anyhow so it does not matter how many kernels are installed).

So basically all they recommend doing is a standard install and use the latest 5.15 kernel because it worked for their model which is a different model than what you have. I don't see anything in the kernel changelog which indicates that kernel would work any better than the 5.15 kernel you already tried when you first installed Linux Mint.

[SMG]

Any fresh ideas I can try?

I expect the 6.2 kernel to become available in Update Manager (through View > Linux Kernels) by the end of this month. Maybe that will help. (Or maybe it will give new messages that give us a clue as to what will help.)

[SMG]

I'm just coming around again to ask if you have found something?

The 6.2 kernel is available in Update Manager.

• Open Update Manager.
• Select View > Linux Kernels and click Continue.
• Make sure 6.2 is selected on the left panel and then click the top-most option on the right panel. An "Install" button will appear.
• Install the kernel and then reboot for it to become active.

This thread automatically locked due to age, but if you want to follow up, just create a new topic with a link to this one so those responding have access to the information here.