No sound on Asus GL552VX

[Deiviis122]

Hello, i never used linux before and i need help how to fix sound issue (fresh install, no dual-boot).

inxi -Fxz:

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mano@mano-GL552VX:~$ inxi -Fxz
System:
  Kernel: 6.1.0-1004-oem x86_64 bits: 64 compiler: N/A
    Desktop: Cinnamon 5.6.7 Distro: Linux Mint 21.1 Vera
    base: Ubuntu 22.04 jammy
Machine:
  Type: Laptop System: ASUSTeK product: GL552VX v: 1.0
    serial: <superuser required>
  Mobo: ASUSTeK model: GL552VX v: 1.0 serial: <superuser required>
    UEFI: American Megatrends v: GL552VX.204 date: 01/28/2016
Battery:
  ID-1: BAT0 charge: 39.8 Wh (95.9%) condition: 41.5/48.2 Wh (86.0%)
    volts: 14.4 min: 14.4 model: ASUSTeK ASUS Battery status: Not charging
CPU:
  Info: quad core model: Intel Core i5-6300HQ bits: 64 type: MCP
    arch: Skylake-S rev: 3 cache: L1: 256 KiB L2: 1024 KiB L3: 6 MiB
  Speed (MHz): avg: 800 min/max: 800/3200 cores: 1: 800 2: 800 3: 800
    4: 800 bogomips: 18399
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel HD Graphics 530 vendor: ASUSTeK driver: i915 v: kernel
    bus-ID: 00:02.0
  Device-2: NVIDIA GM107M [GeForce GTX 950M] vendor: ASUSTeK driver: N/A
    bus-ID: 01:00.0
  Device-3: IMC Networks USB2.0 UVC HD Webcam type: USB driver: uvcvideo
    bus-ID: 1-4:3
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting
    unloaded: fbdev,vesa gpu: i915 resolution: 1920x1080~60Hz
  OpenGL: renderer: Mesa Intel HD Graphics 530 (SKL GT2) v: 4.6 Mesa 22.0.5
    direct render: Yes
Audio:
  Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: ASUSTeK
    driver: snd_hda_intel v: kernel bus-ID: 00:1f.3
  Sound Server-1: ALSA v: k6.1.0-1004-oem running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Wireless 8260 driver: iwlwifi v: kernel bus-ID: 02:00.0
  IF: wlp2s0 state: down mac: <filter>
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: ASUSTeK driver: r8169 v: kernel port: d000 bus-ID: 03:00.1
  IF: enp3s0f1 state: down mac: <filter>
  Device-3: MOBILE type: USB driver: cdc_ether bus-ID: 1-6:5
  IF: enxe2589b5beebc state: unknown speed: -1 duplex: half mac: <filter>
Bluetooth:
  Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8
    bus-ID: 1-9:6
  Report: hciconfig ID: hci0 rfk-id: 0 state: down
    bt-service: enabled,running rfk-block: hardware: no software: yes
    address: <filter>
Drives:
  Local Storage: total: 931.51 GiB used: 23.57 GiB (2.5%)
  ID-1: /dev/sda vendor: HGST (Hitachi) model: HTS541010A9E680
    size: 931.51 GiB
Partition:
  ID-1: / size: 915.32 GiB used: 23.57 GiB (2.6%) fs: ext4 dev: /dev/sda2
  ID-2: /boot/efi size: 511 MiB used: 5.2 MiB (1.0%) fs: vfat
    dev: /dev/sda1
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 1.8 MiB (0.1%) file: /swapfile
Sensors:
  System Temperatures: cpu: 46.0 C pch: 43.5 C mobo: N/A
  Fan Speeds (RPM): cpu: 1300
Info:
  Processes: 239 Uptime: 50m Memory: 7.66 GiB used: 2.06 GiB (26.9%)
  Init: systemd runlevel: 5 Compilers: gcc: 11.3.0 Packages: 2261 Shell: Bash
  v: 5.1.16 inxi: 3.3.13

alsamixer:

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[mano@mano-GL552VX:~$ alsamixer
ALSA lib confmisc.c:855:(parse_card) cannot find card '0'
ALSA lib conf.c:5178:(_snd_config_evaluate) function snd_func_card_inum returned error: No such file or directory
ALSA lib confmisc.c:422:(snd_func_concat) error evaluating strings
ALSA lib conf.c:5178:(_snd_config_evaluate) function snd_func_concat returned error: No such file or directory
ALSA lib confmisc.c:1334:(snd_func_refer) error evaluating name
ALSA lib conf.c:5178:(_snd_config_evaluate) function snd_func_refer returned error: No such file or directory
ALSA lib conf.c:5701:(snd_config_expand) Evaluate error: No such file or directory
ALSA lib control.c:1528:(snd_ctl_open_noupdate) Invalid CTL default
cannot open mixer: No such file or directory
/code]

inxi -Axxx
[code]mano@mano-GL552VX:~$ inxi -Axxx
Audio:
  Device-1: Intel 100 Series/C230 Series Family HD Audio vendor: ASUSTeK
    driver: snd_hda_intel v: kernel bus-ID: 00:1f.3 chip-ID: 8086:a170
    class-ID: 0403
  Sound Server-1: ALSA v: k6.1.0-1004-oem running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes

aplay -l

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mano@mano-GL552VX:~$ aplay -l
aplay: device_list:274: no soundcards found...

journalctl -k | grep -Ei "ALSA|HDA|sof[-]|HDMI|snd[_-]|sound|hda.codec|hda.intel"

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mano@mano-GL552VX:~$ journalctl -k | grep -Ei "ALSA|HDA|sof[-]|HDMI|snd[_-]|sound|hda.codec|hda.intel"
saus. 23 08:28:47 mano-GL552VX kernel: pci 0000:01:00.0: Enabling HDA controller
saus. 23 08:28:58 mano-GL552VX kernel: snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
saus. 23 08:28:59 mano-GL552VX kernel: snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x200f0000
saus. 23 08:29:00 mano-GL552VX kernel: snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x200f0000
saus. 23 08:29:01 mano-GL552VX kernel: snd_hda_intel 0000:00:1f.3: Codec #2 probe error; disabling it...
saus. 23 08:29:01 mano-GL552VX kernel: hdaudio hdaudioC0D0: cannot read sub nodes for FG 0x10
saus. 23 08:29:01 mano-GL552VX kernel: snd_hda_intel 0000:00:1f.3: no codecs initialized

[SMG]

Hello, i never used linux before and i need help how to fix sound issue (fresh install, no dual-boot).

Welcome to the forum, Deiviis.

It is unusual that a somewhat older computer does not have any sound cards listed. Your system should not need a newer kernel to get them so I'm wondering if there might be a different cause. You indicated you were not dual-booting with Windows, but did you have Windows on this computer before installing Linux Mint? If so, was sound working there? If so, do you know if Windows was completely shut down (and not in its fake-shutdown hibernation mode) before Linux Mint was installed?

I did some searching on the GL552VX and found references to it having a Conexant driver in Windows. (And apparently people were having issues getting sound with Windows. ) Could you please supply the output of

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lspci -nnk | grep -A2 Audio

so we might get a better idea of what audio hardware your computer has.

Is secure boot enabled? You can check by running mokutil --sb-state in a terminal.

It also might help to install the Nvidia driver and switch to On-Demand mode. Let us know if you need information on doing that.

If it is true this computer had audio problems in Windows, then your best solution might be to get a usb sound card (check the reviews to make sure it works on Linux-based distros).

[salvador5to]

Hello,

On my PC (asus GL552VX) it has the same problem from win to linux mint 21. The audio is low, I manage to upload it with the pulseaudio app (it doesn't increase much) but when it increases it sounds ugly (sparking noise)

apply lspci -nnk | grep -A2 Audio
------------------------
lspci -nnk | grep -A2 Audio
00:1f.3 Audio device [0403]: Intel Corporation 100 Series/C230 Series Chipset Family HD Audio Controller [8086:a170] (rev 31)
Subsystem: ASUSTeK Computer Inc. 100 Series/C230 Series Chipset Family HD Audio Controller [1043:1060]
Kernel driver in use: snd_hda_intel
Kernel modules: snd_hda_intel
------------------------

apply mokutil --sb-state
---------------------------
mokutil --sb-state
This system doesn't support Secure Boot
--------------------------

My Nvidia in On-Demand

thank you

[SMG]

On my PC (asus GL552VX) it has the same problem from win to linux mint 21. The audio is low, I manage to upload it with the pulseaudio app (it doesn't increase much) but when it increases it sounds ugly (sparking noise)

Welcome to the forum, salvador5to.

Please open the System Reports app and click the System Information tab on the left. Your computer's information should come up in the right pane. Then click the Copy button in the lower right and paste the results into a reply window here so we can see how Linux Mint views your hardware.

The person who created this topic has inxi output showing the ASUS GL552VX has UEFI so the fact your output says it does not support Secure Boot would seem to indicate you are running in Legacy-BIOS mode instead of the normal UEFI mode. Perhaps your system has other differences as well.

The audio is low, I manage to upload it with the pulseaudio app (it doesn't increase much) but when it increases it sounds ugly (sparking noise)

Scroll down to the "Bad Sound Fix Tips" on this webpage and see #1 (disabling timer-based scheduling) helps with the "ugly" part.