Very low sound volume with Auzentech X-Fi Hometheater HD

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lin47
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Very low sound volume with Auzentech X-Fi Hometheater HD

Post by lin47 »

Hello,

I am in the process of switching my main System from Windows to Linux Mint. Now I stumbled upon a problem without being able to find a solution. When I turn the output volume and the amplification to 150% I am barely able to hear anything with my headphones.

I wonder if there is a solution to this problem or if I have to use a different sound card. It would be great if someone would know a solution to this problem.
Last edited by LockBot on Tue Jul 25, 2023 10:00 pm, edited 2 times in total.
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SMG
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Re: Very low sound volume with Auzentech X-Fi Hometheater HD

Post by SMG »

lin47 wrote: ⤴Wed Jan 25, 2023 5:07 pm Hello,

I am in the process of switching my main System from Windows to Linux Mint. Now I stumbled upon a problem without being able to find a solution. When I turn the output volume and the amplification to 150% I am barely able to hear anything with my headphones.
Welcome to the forum, lin47.

Have you installed Pulseaudio volume control to see what options are available? Please see the Tips for Troubleshooting Sound Issues Rev. 1 for instructions for doing that.
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lin47
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Re: Very low sound volume with Auzentech X-Fi Hometheater HD

Post by lin47 »

SMG wrote: ⤴Wed Jan 25, 2023 7:26 pm
lin47 wrote: ⤴Wed Jan 25, 2023 5:07 pm Hello,

I am in the process of switching my main System from Windows to Linux Mint. Now I stumbled upon a problem without being able to find a solution. When I turn the output volume and the amplification to 150% I am barely able to hear anything with my headphones.
Welcome to the forum, lin47.

Have you installed Pulseaudio volume control to see what options are available? Please see the Tips for Troubleshooting Sound Issues Rev. 1 for instructions for doing that.
Thx for the advice.

It appears with installing Pulseaudio I could increase the volume a bit further. Unfortunately although the volume is still too low, it sounds distorted and overdriven. When connected to an additional external Amplifier, it is loud enough but then I hear more noise than anything else.

Here is what I see when listing my audio devices:
Audio:
Device-1: AMD Tahiti HDMI Audio [Radeon HD 7870 XT / 7950/7970]
vendor: Hightech Information System driver: snd_hda_intel v: kernel pcie:
speed: 8 GT/s lanes: 8 bus-ID: 01:00.1 chip-ID: 1002:aaa0 class-ID: 0403
Device-2: Creative Labs EMU20k2 [Sound Blaster X-Fi Titanium Series]
vendor: AuzenTech driver: snd_ctxfi v: kernel pcie: speed: 2.5 GT/s
lanes: 1 bus-ID: 04:00.0 chip-ID: 1102:000b class-ID: 0401
Sound Server-1: ALSA v: k5.15.0-58-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes

When searching the web I found information that although using chips from Creative, Auzentech used a modified driver, which to my knowledge never was developed for Linux.

At least when enabling the on board sound in the bios I am able to have sound in Linux. Unfortunately with my Headphones I am able to hear the limitations in sound quality of my on board audio device.
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Re: Very low sound volume with Auzentech X-Fi Hometheater HD

Post by SMG »

lin47 wrote: ⤴Fri Jan 27, 2023 7:45 amWhen searching the web I found information that although using chips from Creative, Auzentech used a modified driver, which to my knowledge never was developed for Linux.
To find out which sound cards are seen by your install, please post the output of

Code: Select all

aplay -l
Place the output in code tags. Displaying terminal output in a post has a graphic on using code tags.
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Re: Very low sound volume with Auzentech X-Fi Hometheater HD

Post by lin47 »

It looks like this:

Code: Select all

**** List of PLAYBACK Hardware Devices ****
card 0: XFi [Creative X-Fi], device 0: ctxfi [Front/WaveIn]
  Subdevices: 256/256
  Subdevice #0: subdevice #0
  Subdevice #1: subdevice #1
  Subdevice #2: subdevice #2
  Subdevice #3: subdevice #3
  Subdevice #4: subdevice #4
  Subdevice #5: subdevice #5
  Subdevice #6: subdevice #6
  Subdevice #7: subdevice #7
  Subdevice #8: subdevice #8
  Subdevice #9: subdevice #9
  Subdevice #10: subdevice #10
  Subdevice #11: subdevice #11
  Subdevice #12: subdevice #12
  Subdevice #13: subdevice #13
  Subdevice #14: subdevice #14
  Subdevice #15: subdevice #15
  Subdevice #16: subdevice #16
  Subdevice #17: subdevice #17
  Subdevice #18: subdevice #18
  Subdevice #19: subdevice #19
  Subdevice #20: subdevice #20
  Subdevice #21: subdevice #21
  Subdevice #22: subdevice #22
  Subdevice #23: subdevice #23
  Subdevice #24: subdevice #24
  Subdevice #25: subdevice #25
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  Subdevice #27: subdevice #27
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  Subdevice #216: subdevice #216
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  Subdevice #218: subdevice #218
  Subdevice #219: subdevice #219
  Subdevice #220: subdevice #220
  Subdevice #221: subdevice #221
  Subdevice #222: subdevice #222
  Subdevice #223: subdevice #223
  Subdevice #224: subdevice #224
  Subdevice #225: subdevice #225
  Subdevice #226: subdevice #226
  Subdevice #227: subdevice #227
  Subdevice #228: subdevice #228
  Subdevice #229: subdevice #229
  Subdevice #230: subdevice #230
  Subdevice #231: subdevice #231
  Subdevice #232: subdevice #232
  Subdevice #233: subdevice #233
  Subdevice #234: subdevice #234
  Subdevice #235: subdevice #235
  Subdevice #236: subdevice #236
  Subdevice #237: subdevice #237
  Subdevice #238: subdevice #238
  Subdevice #239: subdevice #239
  Subdevice #240: subdevice #240
  Subdevice #241: subdevice #241
  Subdevice #242: subdevice #242
  Subdevice #243: subdevice #243
  Subdevice #244: subdevice #244
  Subdevice #245: subdevice #245
  Subdevice #246: subdevice #246
  Subdevice #247: subdevice #247
  Subdevice #248: subdevice #248
  Subdevice #249: subdevice #249
  Subdevice #250: subdevice #250
  Subdevice #251: subdevice #251
  Subdevice #252: subdevice #252
  Subdevice #253: subdevice #253
  Subdevice #254: subdevice #254
  Subdevice #255: subdevice #255
card 0: XFi [Creative X-Fi], device 1: ctxfi [Surround]
  Subdevices: 256/256
  Subdevice #0: subdevice #0
  Subdevice #1: subdevice #1
  Subdevice #2: subdevice #2
  Subdevice #3: subdevice #3
  Subdevice #4: subdevice #4
  Subdevice #5: subdevice #5
  Subdevice #6: subdevice #6
  Subdevice #7: subdevice #7
  Subdevice #8: subdevice #8
  Subdevice #9: subdevice #9
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  Subdevice #11: subdevice #11
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  Subdevice #14: subdevice #14
  Subdevice #15: subdevice #15
  Subdevice #16: subdevice #16
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  Subdevice #21: subdevice #21
  Subdevice #22: subdevice #22
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  Subdevice #24: subdevice #24
  Subdevice #25: subdevice #25
  Subdevice #26: subdevice #26
  Subdevice #27: subdevice #27
  Subdevice #28: subdevice #28
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  Subdevice #221: subdevice #221
  Subdevice #222: subdevice #222
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  Subdevice #231: subdevice #231
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  Subdevice #233: subdevice #233
  Subdevice #234: subdevice #234
  Subdevice #235: subdevice #235
  Subdevice #236: subdevice #236
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  Subdevice #239: subdevice #239
  Subdevice #240: subdevice #240
  Subdevice #241: subdevice #241
  Subdevice #242: subdevice #242
  Subdevice #243: subdevice #243
  Subdevice #244: subdevice #244
  Subdevice #245: subdevice #245
  Subdevice #246: subdevice #246
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  Subdevice #250: subdevice #250
  Subdevice #251: subdevice #251
  Subdevice #252: subdevice #252
  Subdevice #253: subdevice #253
  Subdevice #254: subdevice #254
  Subdevice #255: subdevice #255
card 0: XFi [Creative X-Fi], device 2: ctxfi [Center/LFE]
  Subdevices: 256/256
  Subdevice #0: subdevice #0
  Subdevice #1: subdevice #1
  Subdevice #2: subdevice #2
  Subdevice #3: subdevice #3
  Subdevice #4: subdevice #4
  Subdevice #5: subdevice #5
  Subdevice #6: subdevice #6
  Subdevice #7: subdevice #7
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card 0: XFi [Creative X-Fi], device 3: ctxfi [Side]
  Subdevices: 256/256
  Subdevice #0: subdevice #0
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card 0: XFi [Creative X-Fi], device 4: ctxfi [IEC958 Non-audio]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 0: ALC892 Analog [ALC892 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 1: ALC892 Digital [ALC892 Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
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card 2: HDMI [HDA ATI HDMI], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
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card 2: HDMI [HDA ATI HDMI], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
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card 2: HDMI [HDA ATI HDMI], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
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card 2: HDMI [HDA ATI HDMI], device 11: HDMI 5 [HDMI 5]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
Last edited by SMG on Sat Jan 28, 2023 10:38 am, edited 1 time in total.
Reason: Added the code tags to the code output.
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SMG
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Re: Very low sound volume with Auzentech X-Fi Hometheater HD

Post by SMG »

lin47 wrote: ⤴Fri Jan 27, 2023 7:45 amHere is what I see when listing my audio devices:
Audio:
Device-1: AMD Tahiti HDMI Audio [Radeon HD 7870 XT / 7950/7970]
vendor: Hightech Information System driver: snd_hda_intel v: kernel pcie:
speed: 8 GT/s lanes: 8 bus-ID: 01:00.1 chip-ID: 1002:aaa0 class-ID: 0403

Device-2: Creative Labs EMU20k2 [Sound Blaster X-Fi Titanium Series]
vendor: AuzenTech driver: snd_ctxfi v: kernel pcie: speed: 2.5 GT/s
lanes: 1 bus-ID: 04:00.0 chip-ID: 1102:000b class-ID: 0401

When searching the web I found information that although using chips from Creative, Auzentech used a modified driver, which to my knowledge never was developed for Linux.
I don't understand this last statement because the data above indicates there is a driver installed for each of your audio devices. Additionally, the latest data you posted indicates the both devices are seen.

Code: Select all

card 0: XFi [Creative X-Fi], device 0: ctxfi [Front/WaveIn]
  Subdevices: 256/256
card 0: XFi [Creative X-Fi], device 1: ctxfi [Surround]
  Subdevices: 256/256
card 0: XFi [Creative X-Fi], device 2: ctxfi [Center/LFE]
  Subdevices: 256/256
card 0: XFi [Creative X-Fi], device 3: ctxfi [Side]
  Subdevices: 256/256
card 0: XFi [Creative X-Fi], device 4: ctxfi [IEC958 Non-audio]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 0: ALC892 Analog [ALC892 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 1: ALC892 Digital [ALC892 Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 2: HDMI [HDA ATI HDMI], device 11: HDMI 5 [HDMI 5]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
lin47 wrote: ⤴Fri Jan 27, 2023 7:45 amAt least when enabling the on board sound in the bios I am able to have sound in Linux. Unfortunately with my Headphones I am able to hear the limitations in sound quality of my on board audio device.
I do not understand what you mean by "enabling the onboard sound" in relation to the output you posted. It looks to me like both the onboard and the Creative devices are seen in both the inxi output and in the aplay -l output.

I suggest going into alsamixer and checking to make sure nothing is muted and adjust settings there for each of your cards. A link to directions for using alsamixer is in the Tips topic right after the Pulseaudio volume control information.

If that does not help, maybe something in this topic will IEC958 (S/PDIF) not working. Your device is already showing in the output while that person's was not originally showing so I don't know if that is needed.
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Re: Very low sound volume with Auzentech X-Fi Hometheater HD

Post by lin47 »

Yes in the second statement my onboard audio was listed. In the first it wasn't. I had to manually enable onboard sound because it is usually disabled by the bios when it detects a sound card.

Audio:
Device-1: Intel 6 Series/C200 Series Family High Definition Audio
vendor: ASRock driver: snd_hda_intel v: kernel bus-ID: 00:1b.0
chip-ID: 8086:1c20 class-ID: 0403
Device-2: AMD Tahiti HDMI Audio [Radeon HD 7870 XT / 7950/7970]
vendor: Hightech Information System driver: snd_hda_intel v: kernel pcie:
speed: 8 GT/s lanes: 8 bus-ID: 01:00.1 chip-ID: 1002:aaa0 class-ID: 0403
Device-3: Creative Labs EMU20k2 [Sound Blaster X-Fi Titanium Series]
vendor: AuzenTech driver: snd_ctxfi v: kernel pcie: speed: 2.5 GT/s
lanes: 1 bus-ID: 04:00.0 chip-ID: 1102:000b class-ID: 0401
Sound Server-1: ALSA v: k5.15.0-58-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes

Alsamixer was one of the first things I checked and all volume levels are set to max.

Linux installed Creative drivers for my sound card, but the problem probably is that although using parts from Creative this sound card is from Auzentech and therefore is not working properly. I found some people online that are using an Auzentech sound card with Linux, but so far no one with the same I am using.

Thx for the links. Unfortunately I haven't found something there that solved my problem yet.
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Re: Very low sound volume with Auzentech X-Fi Hometheater HD

Post by SMG »

lin47 wrote: ⤴Sun Jan 29, 2023 9:24 amLinux installed Creative drivers for my sound card, but the problem probably is that although using parts from Creative this sound card is from Auzentech and therefore is not working properly.
I would not necessarily make that assumption. In the open-source world, the name of the driver does not necessarily correspond directly to the hardware which it enables. For example, the snd_hda_intel driver actually enables sound for AMD, Intel, and Nvidia.

Here is the Hardware for Linux: Device 'Creative Labs EMU20k2 [Sound Blaster X-Fi Titanium Series]'[ which appears to indicates it is supported. There is even a link to the code for a chip-ID: 1102:000b which is the same as yours.

Wikidpedia: Sound Blaster X-Fi appears to mention your device and what/when Linux support became available.

I'm not sure which one in ALSA: Matrix:Vendor-Creative Labs is your specific model, but some indicate, "Partially supported on 1.0.21; EAX and Advanced sound options like crystalizer not available "

Are you noticing a difference between sound through the headphones and sound through the speakers? Sometimes tweaking a value which seems like it should not be related actually makes things happen.
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Re: Very low sound volume with Auzentech X-Fi Hometheater HD

Post by lin47 »

SMG wrote: ⤴Sun Jan 29, 2023 7:53 pm
lin47 wrote: ⤴Sun Jan 29, 2023 9:24 amLinux installed Creative drivers for my sound card, but the problem probably is that although using parts from Creative this sound card is from Auzentech and therefore is not working properly.
I would not necessarily make that assumption. In the open-source world, the name of the driver does not necessarily correspond directly to the hardware which it enables. For example, the snd_hda_intel driver actually enables sound for AMD, Intel, and Nvidia.
Thx for the info.

I don't know if it might be a reason for my problems, but the person from which I bought this sound card years ago, said that he swapped the OpAmp on this card to a different one. Since I don't have the original OpAmp, I can't tell. Maybe I can find it somewhere on ebay. At least with using windows I had no issues.

Instead of the headphone jack I now tried the 7.1 connector on the back of the card with my Headphones. Although the Headphone connector should deliver a more powerful signal, the one from the 7.1 connector is louder. Unfortunately it is still not good enough. I can amplify the signal from the 7.1 connector with my stereo amplifier but that still gives me too much noise. Depending on the sound volume of my stereo amp or the settings in Linux, I only have the choice what kind of noise I am willing to endure. Not using an external amp is not an option because the volume is still too low or too noisy without. Setting everything to max volume on my amp or in linux creates too much noise. I also tried the Speakers of my stereo and a different Headphone but got no improvement.

Next thing I will try is the chassis front connector. But I have to buy some cables first. I could also try the digital output but at the moment I don't have the propper equipment to use it.
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