no sound

[amelie230985u23]

hello,

my speaker doesnt work, its at 100%, turn on, not muted.

[Pierre]

Hi & welcome to our forum.


do tell us some thing about your machine:
viewtopic.php?f=90&t=318644
copy the result of that, back here, on your reply.

[amelie230985u23]

I am really close on giving up. I am new to linux but this is too much. The guy from hex chat told me I have to install audio now I think he was fooling around with me. If I can not fix my sound problem I have to give up...

Code: Select all

System:
  Kernel: 5.15.0-58-generic x86_64 bits: 64 compiler: gcc v: 11.3.0 Desktop: Cinnamon 5.6.7
    tk: GTK 3.24.33 wm: muffin dm: LightDM Distro: Linux Mint 21.1 Vera base: Ubuntu 22.04 jammy
Machine:
  Type: Desktop Mobo: ASRock model: Z87 Extreme4 serial: <superuser required>
    UEFI: American Megatrends v: P3.00 date: 07/10/2014
Battery:
  ID-1: hidpp_battery_0 charge: 57% condition: N/A volts: 3.8 min: N/A
    model: Logitech G Pro Wireless Gaming Mouse serial: <filter> status: N/A
CPU:
  Info: quad core model: Intel Core i7-4770K bits: 64 type: MT MCP arch: Haswell rev: 3 cache:
    L1: 256 KiB L2: 1024 KiB L3: 8 MiB
  Speed (MHz): avg: 3826 high: 3889 min/max: 800/3900 cores: 1: 3830 2: 3866 3: 3740 4: 3796
    5: 3871 6: 3889 7: 3799 8: 3822 bogomips: 55998
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: NVIDIA GM204 [GeForce GTX 970] vendor: ASUSTeK driver: nvidia v: 525.78.01 pcie:
    speed: 8 GT/s lanes: 16 ports: active: none off: DP-1 empty: DVI-D-1,DVI-I-1,HDMI-A-1
    bus-ID: 01:00.0 chip-ID: 10de:13c2
  Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: nvidia
    unloaded: fbdev,modesetting,nouveau,vesa gpu: nvidia display-ID: :0 screens: 1
  Screen-1: 0 s-res: 3840x2160 s-dpi: 157
  Monitor-1: DP-0 res: 3840x2160 dpi: 157 diag: 708mm (27.9")
  OpenGL: renderer: NVIDIA GeForce GTX 970/PCIe/SSE2 v: 4.6.0 NVIDIA 525.78.01
    direct render: Yes
Audio:
  Device-1: Intel 8 Series/C220 Series High Definition Audio vendor: ASRock driver: snd_hda_intel
    v: kernel bus-ID: 00:1b.0 chip-ID: 8086:8c20
  Device-2: NVIDIA GM204 High Definition Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel
    pcie: speed: 8 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:0fbb
  Sound Server-1: ALSA v: k5.15.0-58-generic running: yes
  Sound Server-2: PulseAudio v: 15.99.1 running: yes
  Sound Server-3: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Intel Ethernet I217-V vendor: ASRock driver: e1000e v: kernel port: f020
    bus-ID: 00:19.0 chip-ID: 8086:153b
  IF: enp0s25 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
  Local Storage: total: 223.57 GiB used: 60.24 GiB (26.9%)
  ID-1: /dev/sda vendor: Crucial model: CT240BX500SSD1 size: 223.57 GiB speed: 6.0 Gb/s
    serial: <filter>
Partition:
  ID-1: / size: 218.51 GiB used: 30.12 GiB (13.8%) fs: ext4 dev: /dev/sda3
  ID-2: /boot/efi size: 512 MiB used: 6.1 MiB (1.2%) fs: vfat dev: /dev/sda2
Swap:
  ID-1: swap-1 type: file size: 2 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile
USB:
  Hub-1: 1-0:1 info: Full speed or root hub ports: 2 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002
  Hub-2: 1-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0 speed: 480 Mb/s
    chip-ID: 8087:8008
  Hub-3: 2-0:1 info: Full speed or root hub ports: 2 rev: 2.0 speed: 480 Mb/s chip-ID: 1d6b:0002
  Hub-4: 2-1:2 info: Intel Integrated Rate Matching Hub ports: 8 rev: 2.0 speed: 480 Mb/s
    chip-ID: 8087:8000
  Hub-5: 3-0:1 info: Hi-speed hub with single TT ports: 14 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002
  Device-1: 3-6:2 info: Logitech USB Receiver type: Keyboard,Mouse,HID
    driver: logitech-djreceiver,usbhid rev: 2.0 speed: 12 Mb/s chip-ID: 046d:c539
  Hub-6: 3-9:3 info: ASMedia ASM1074 High-Speed hub ports: 4 rev: 2.1 speed: 480 Mb/s
    chip-ID: 174c:2074
  Hub-7: 3-14:4 info: VIA Labs VL813 Hub ports: 4 rev: 2.1 speed: 480 Mb/s chip-ID: 2109:2813
  Hub-8: 3-14.1:5 info: VIA Labs VL813 Hub ports: 4 rev: 2.1 speed: 480 Mb/s chip-ID: 2109:2813
  Device-1: 3-14.2:6 info: Logitech G3 (MX518) Optical Mouse type: Mouse
    driver: hid-generic,usbhid rev: 2.0 speed: 1.5 Mb/s chip-ID: 046d:c051
  Device-2: 3-14.3:7 info: Corsair Gaming K63 Keyboard type: Keyboard,HID
    driver: hid-generic,usbhid rev: 2.0 speed: 12 Mb/s chip-ID: 1b1c:1b40
  Hub-9: 4-0:1 info: Super-speed hub ports: 6 rev: 3.0 speed: 5 Gb/s chip-ID: 1d6b:0003
  Hub-10: 4-5:2 info: ASMedia ASM1074 SuperSpeed hub ports: 4 rev: 3.0 speed: 5 Gb/s
    chip-ID: 174c:3074
Sensors:
  System Temperatures: cpu: 42.0 C mobo: N/A gpu: nvidia temp: 62 C
  Fan Speeds (RPM): N/A gpu: nvidia fan: 27%
Repos:
  Packages: apt: 2299
  No active apt repos in: /etc/apt/sources.list
  Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list
    1: deb http: //packages.linuxmint.com vera main upstream import backport
    2: deb http: //archive.ubuntu.com/ubuntu jammy main restricted universe multiverse
    3: deb http: //archive.ubuntu.com/ubuntu jammy-updates main restricted universe multiverse
    4: deb http: //archive.ubuntu.com/ubuntu jammy-backports main restricted universe multiverse
    5: deb http: //security.ubuntu.com/ubuntu/ jammy-security main restricted universe multiverse
  Active apt repos in: /etc/apt/sources.list.d/steam.list
    1: deb [arch=amd64,i386] https: //repo.steampowered.com/steam/ stable steam
    2: deb-src [arch=amd64,i386] https: //repo.steampowered.com/steam/ stable steam
Info:
  Processes: 256 Uptime: 4h 4m Memory: 31.28 GiB used: 4.03 GiB (12.9%) Init: systemd v: 249
  runlevel: 5 Compilers: gcc: 11.3.0 alt: 11 Client: Unknown python3.10 client inxi: 3.3.13

[SMG]

my speaker doesnt work, its at 100%, turn on, not muted.

Welcome to the forum, amelie230985u23.

How is your speaker connected to your motherboard?

The information I found for your motherboard indicates it has Realtek ALC1150 Audio Codec. It also indicates the latest BIOS is 3.40. I wouldn't think that would apply to sound, but it is something to keep in mind.
Machine:
Type: Desktop Mobo: ASRock model: Z87 Extreme4 serial: <superuser required>
UEFI: American Megatrends v: P3.00 date: 07/10/2014

I found others with the ALC1150 who have sound, so we would need more details on how your speakers are attached to get an idea of what is happening. I also advise checking the Tips for Troubleshooting Sound Issues Rev. 1.

Your audio driver is loaded and the servers are running.
Audio:
Device-1: Intel 8 Series/C220 Series High Definition Audio vendor: ASRock driver: snd_hda_intel
v: kernel bus-ID: 00:1b.0 chip-ID: 8086:8c20
Device-2: NVIDIA GM204 High Definition Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel
pcie: speed: 8 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:0fbb
Sound Server-1: ALSA v: k5.15.0-58-generic running: yes
Sound Server-2: PulseAudio v: 15.99.1 running: yes
Sound Server-3: PipeWire v: 0.3.48 running: yes

You can run

Code: Select all

aplay -l

to verify your sound card is seen by the system.

[amelie230985u23]

I have update bios.
Installed NVIDIA drivers prot.
Sound connected by displayport

[SMG]

Sound connected by displayport

I don't know what that means. Do you mean you are using speakers on your monitor and the monitor is connected with displayport?

What is the output of aplay -l

[amelie230985u23]

Sound connected by displayport

I don't know what that means. Do you mean you are using speakers on your monitor and the monitor is connected with displayport?

yes

Code: Select all

**** List of hardware devices (PLAYBACK) ****
Card 0: PCH [HDA Intel PCH], Device 0: ALC1150 Analog [ALC1150 Analog]
  Sub devices: 1/1
  Sub-device #0: subdevice #0
Card 0: PCH [HDA Intel PCH], Device 1: ALC1150 Digital [ALC1150 Digital]
  Sub devices: 1/1
  Sub-device #0: subdevice #0
Card 1: NVidia [HDA NVidia], Device 3: HDMI 0 [HDMI 0]
  Sub devices: 1/1
  Sub-device #0: subdevice #0
Card 1: NVidia [HDA NVidia], Device 7: HDMI 1 [HDMI 1]
  Sub devices: 1/1
  Sub-device #0: subdevice #0
Card 1: NVidia [HDA NVidia], Device 8: HDMI 2 [HDMI 2]
  Sub devices: 1/1
  Sub-device #0: subdevice #0
Card 1: NVidia [HDA NVidia], Device 9: HDMI 3 [HDMI 3]
  Sub devices: 1/1
  Sub-device #0: subdevice #0
Card 1: NVidia [HDA NVidia], Device 10: HDMI 4 [HDMI 4]
  Sub devices: 1/1
  Sub-device #0: subdevice #0
Card 1: NVidia [HDA NVidia], Device 11: HDMI 5 [HDMI 5]
  Sub devices: 1/1
  Sub-device #0: subdevice #0
Card 1: NVidia [HDA NVidia], Device 12: HDMI 6 [HDMI 6]
  Sub devices: 1/1
  Sub-device #0: subdevice0

[SMG]

my speaker doesnt work, its at 100%, turn on, not muted.

If you have adjusted settings in PulseAudio Volume Control and in alsamixer and that has not worked, then the next step is to provide the terminal output of

Code: Select all

pacmd list-sinks

while a song or video is playing on your computer.

Information on installing/using PulseAudio Volume Control and alsamixer are in Tips for Troubleshooting Sound Issues Rev. 1.

[amelie230985u23]

Code: Select all

2 sink(s) available.
   * index: 0
name: <alsa_output.pci-0000_01_00.1.hdmi-stereo-extra1>
driver: <module-alsa-card.c>
flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: RUNNING
suspend cause: (none)
priority: 9030
volume: front left: 65536 / 100% / 0.00 dB, front right: 65536 / 100% / 0.00 dB
balance 0.00
base volume: 65536 / 100% / 0.00dB
volume steps: 65537
muted: no
current latency: 74.94 ms
max request: 14KiB
max rewind: 14KiB
monitor source: 0
sample spec: s16le 2ch 48000Hz
channel map: front-left,front-right
Stereo
used by: 1
linked by: 1
configured latency: 75.00 ms; range is 0.50 .. 1837.33 ms
card: 0 <alsa_card.pci-0000_01_00.1>
modules: 7
properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "HDMI 1"
alsa.id = "HDMI 1"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "7"
alsa.card = "1"
alsa.card_name = "HDA NVidia"
alsa.long_card_name = "HDA NVidia at 0xf3080000 irq 17"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:01:00.1"
sysfs.path = "/devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card1"
device.bus = "pci"
device.vendor.id = "10de"
device.vendor.name = "NVIDIA Corporation"
device.product.id = "0fbb"
device.product.name = "GM204 High Definition Audio Controller"
device.string = "hdmi:1,1"
device.buffering.buffer_size = "352768"
device.buffering.fragment_size = "176384"
device.access_mode = "mmap+timer"
device.profile.name = "hdmi-stereo-extra1"
device.profile.description = "Digital Stereo (HDMI 2)"
device.description = "GM204 High Definition Audio Controller Digital Stereo (HDMI 2)"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
ports:
hdmi-output-1: HDMI / DisplayPort 2 (priority 5800, latency offset 0 usec, available: yes)
properties:
device.icon_name = "video-display"
device.product.name = "ASUS PB287Q
  "
active port: <hdmi-output-1>
     index: 1
name: <alsa_output.pci-0000_00_1b.0.analog-stereo>
driver: <module-alsa-card.c>
flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: SUSPENDED
suspend cause: IDLE
priority: 9039
volume: front left: 52416 / 80% / -5.82 dB, front right: 52416 / 80% / -5.82 dB
balance 0.00
base volume: 65536 / 100% / 0.00dB
volume steps: 65537
muted: no
current latency: 0.00 ms
max request: 0 KiB
max rewind: 0 KiB
monitor source: 1
sample spec: s16le 2ch 48000Hz
channel map: front-left,front-right
Stereo
used by: 0
linked by: 0
configured latency: 0.00 ms; range is 0.50 .. 1837.50 ms
card: 1 <alsa_card.pci-0000_00_1b.0>
modules: 8
properties:
alsa.resolution_bits = "16"
device.api = "alsa"
device.class = "sound"
alsa.class = "generic"
alsa.subclass = "generic-mix"
alsa.name = "ALC1150 Analog"
alsa.id = "ALC1150 Analog"
alsa.subdevice = "0"
alsa.subdevice_name = "subdevice #0"
alsa.device = "0"
alsa.card = "0"
alsa.card_name = "HDA Intel PCH"
alsa.long_card_name = "HDA Intel PCH at 0xf3230000 irq 32"
alsa.driver_name = "snd_hda_intel"
device.bus_path = "pci-0000:00:1b.0"
sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
device.bus = "pci"
device.vendor.id = "8086"
device.vendor.name = "Intel Corporation"
device.product.id = "8c20"
device.product.name = "8 Series/C220 Series Chipset High Definition Audio Controller"
device.form_factor = "internal"
device.string = "front:0"
device.buffering.buffer_size = "352800"
device.buffering.fragment_size = "176400"
device.access_mode = "mmap+timer"
device.profile.name = "analog-stereo"
device.profile.description = "Analog Stereo"
device.description = "Built-in Sound Device Analog Stereo"
module-udev-detect.discovered = "1"
device.icon_name = "audio-card-pci"
ports:
analog-output-lineout: Line Out (priority 9000, latency offset 0 usec, available: no)
properties:

analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: yes)
properties:
device.icon_name = "audio-headphones"
active port: <analog-output-headphones>

[SMG]

Code: Select all

2 sink(s) available.
   * index: 0
name: <alsa_output.pci-0000_01_00.1.hdmi-stereo-extra1>
driver: <module-alsa-card.c>
flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: RUNNING
suspend cause: (none)
priority: 9030
volume: front left: 65536 / 100% / 0.00 dB, front right: 65536 / 100% / 0.00 dB
balance 0.00
base volume: 65536 / 100% / 0.00dB

device.product.name = "ASUS PB287Q

0.00 dB means nothing is coming through. Have you adjusted the Sound using the menu on the monitor? Page 3-5 of the PB287Q Guide has a screenshot of the options. Page 3-13 has tips for possible things to try for no sound.

Did you install pavucontrol per the directions in the link I gave you? I wonder what alsamixer is showing for this device.

[amelie230985u23]

Yes Sir, they are installed alsamixer & pavucontrol.
My display is at 100% vol.

[SMG]

Yes Sir, they are installed alsamixer & pavucontrol.

And you checked alsamixer to make sure the appropriate columns do not have MM at the bottom?
(By the way, I am a woman.)

My display is at 100% vol.

What display is at 100%? There are three different apps which could have that setting.

Additionally, there are settings on your monitor for volume.

[amelie230985u23]

And you checked alsamixer to make sure the appropriate columns do not have MM at the bottom?

please exlpain "appropriate columns"
please exlpain "MM"
How do you you checked alsamixer? My sound settings are next to my clock/time.

What display is at 100%? There are three different apps which could have that setting.

The volume of my monitor is at 100%. I am using Cinnamon 5.6.7 Distro: Linux Mint 21.1 Vera

[SMG]

My sound settings are next to my clock/time.

Those are the settings for the Sound app. They are not the settings for PulseAudio Volume control. They are also not the settings for alsamixer.

And you checked alsamixer to make sure the appropriate columns do not have MM at the bottom?

please exlpain "appropriate columns"
please exlpain "MM"
How do you you checked alsamixer?

That is explained in the "Audio Volume Options" in the Tips for Troubleshooting Sound Issues Rev. 1 topic I linked earlier. There are links to directions explaining how to use both PulseAudio Volume Control and alsamixer in that topic.