WITHDRAWN HP Toolbox does not open

[Clawinus]

I have an entry of HP Toolbox in the application menu of LM 18.3. Tow weeks ago I installed HP Toolbox
and have been using it effectively to control my HP printer.
Yet as of today HP Toolbox does not open when I launch it from the menu nor from the icon on the desktop.

When I try to launch HP Toolbox from the terminal I get the following comment:

helmut@helmut-HP-ENVY-Desktop ~ $ hp-toolbox
Traceback (most recent call last):
File "/usr/bin/hp-toolbox", line 38, in <module>
from base.g import *
File "/usr/share/hplip/base/g.py", line 246, in <module>
user_conf = UserConfig()
File "/usr/share/hplip/base/g.py", line 213, in __init__
ConfigBase.__init__(self, prop.user_config_file)
File "/usr/share/hplip/base/g.py", line 90, in __init__
self.read()
File "/usr/share/hplip/base/g.py", line 135, in read
except (configparser.DuplicateOptionError):
AttributeError: 'module' object has no attribute 'DuplicateOptionError'

I would appreciate help

[pdc_2]

I would not know how to install this; is this from hplip-gui I wonder?

I can only suggest you delete it and reinstall it

it depends on how attached you are to this programme: seems to me it may well be hplip that is broken

File "/usr/share/hplip/base/g.py",

so some might suggest deleting hplip itself; to do that, it seems one needs to purge it; and then re-install; either 3.16.3 or go for the latest?

awaiting your comments

[Clawinus]

Thanks for your reply.
I uninstalled the hplip version 3.15.3 installed by Synaptic and reinstalled it.
No change I am getting the same situation: clicking on icon of HP gives no result.
Launching from terminal results again in the backtrack error.
Then I downloaded the most recent version of HPLIP 3.18.7 and attempted to use the automatic
installer as detailed in the page:
https://developers.hp.com/hp-linux-imag ... tall/index

I get the following error:

helmut@helmut-HP-ENVY-Desktop ~ $ sh hplip-3.18.7.run
sh: 0: Can't open hplip-3.18.7.run
helmut@helmut-HP-ENVY-Desktop ~ $

Because I am able to print right now, I will discontinue using HP Toolbox. It seems to be installed as hplip-gui.
I will close this issue now and thanks again.

[ajgringo619]

Thanks for your reply.
I uninstalled the hplip version 3.15.3 installed by Synaptic and reinstalled it.
No change I am getting the same situation: clicking on icon of HP gives no result.
Launching from terminal results again in the backtrack error.
Then I downloaded the most recent version of HPLIP 3.18.7 and attempted to use the automatic
installer as detailed in the page:
https://developers.hp.com/hp-linux-imag ... tall/index

I get the following error:

helmut@helmut-HP-ENVY-Desktop ~ $ sh hplip-3.18.7.run
sh: 0: Can't open hplip-3.18.7.run
helmut@helmut-HP-ENVY-Desktop ~ $

Because I am able to print right now, I will discontinue using HP Toolbox. It seems to be installed as hplip-gui.
I will close this issue now and thanks again.

Try this:

Code: Select all

chmod +x hplip-3.18.7.run
sh ./hplip-3.18.7.run