<SOLVED?> Logitech MX Anywhere 3 (bluetooth mouse) becomes unresponsive randomly

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Niavlys
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<SOLVED?> Logitech MX Anywhere 3 (bluetooth mouse) becomes unresponsive randomly

Post by Niavlys »

Hi!

I have a Logitech MX Anywhere 3 mouse (over Bluetooth) that’s working pretty well for a certain time (across suspends, etc.) then randomly becoming unresponsive.

I’m on Linux Mint 20.3, with kernel 5.15.0-46, and the laptop is a Thinkpad P14S.

As far as I can tell, when that happens, these messages appear in dmesg output:

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[144481.930056] Bluetooth: hci0: command 0x0c03 tx timeout
[144490.090071] Bluetooth: hci0: HCI reset during shutdown failed
What I’ve tried:
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    systemctl restart bluetooth.service
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    hciconfig hci0 down && hciconfig hci0 up
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    bluetoothctl
    then many combinations of remove, pair, disconnect, connect
Sometimes, some combination of these end up working, but the same combination doesn’t work the next time the issue occurs.

Rebooting the computer always work.

I’d be grateful if anyone could give me some pointers as to what might be happening here.
Last edited by Niavlys on Wed Oct 05, 2022 9:55 am, edited 1 time in total.
gittiest personITW
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Re: Logitech MX Anywhere 3 (bluetooth mouse) becomes unresponsive randomly

Post by gittiest personITW »

It might sound like a facetious reply, but we don't know what the situation is and what you've tried.
Have you charged it up/replaced the battery?

Start with the simple stuff first.

Also, no harm in following number 5 in the following link to give more info about your system in your reply:
http://forums.linuxmint.com/viewtopic.php?f=17&t=83444
Niavlys
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Re: Logitech MX Anywhere 3 (bluetooth mouse) becomes unresponsive randomly

Post by Niavlys »

Thanks for your answer. I did try to provide as much information as needed (or so I thought).
Below is the output of sudo inxi -Fxxxz --slots:

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System:    Kernel: 5.15.0-46-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 5.2.7 wm: muffin 5.2.1 dm: LightDM 1.30.0 
           Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal 
Machine:   Type: Laptop System: LENOVO product: 20Y1CTO1WW v: ThinkPad P14s Gen 1 serial: <filter> Chassis: type: 10 
           serial: <filter> 
           Mobo: LENOVO model: 20Y1CTO1WW serial: <filter> UEFI: LENOVO v: R1BET58W(1.27 ) date: 10/20/2020 
Battery:   ID-1: BAT0 charge: 30.4 Wh condition: 51.5/50.5 Wh (102%) volts: 12.4/11.6 model: LGC 5B10W139 type: Li-poly 
           serial: <filter> status: Charging cycles: 756 
PCI Slots: Slot: 1 type: x1 PCI Express x1 PCI-E x1 (J3600) status: Available length: Short 
           Slot: 2 type: x1 PCI Express x1 PCI-E x8 (J3605) status: Available length: Short 
           Slot: 3 type: x1 PCI Express x1 M.2 PCI-E Connector (J3700) status: Available length: Short 
           Slot: 4 type: x1 PCI Express x1 M.2 WWAN Connector (J3702) status: Available length: Long 
           Slot: 5 type: x1 PCI Express x1 M.2 WLAN/BT Connector (J3703) status: Available length: Long 
           Slot: 6 type: x1 PCI Express x1 PCIE SD_Card (J4000) status: Available length: Long 
CPU:       Topology: 8-Core model: AMD Ryzen 7 PRO 4750U with Radeon Graphics bits: 64 type: MT MCP arch: Zen rev: 1 
           L1 cache: 512 KiB L2 cache: 4096 KiB L3 cache: 8192 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 54294 
           Speed: 1397 MHz min/max: 1400/1700 MHz boost: enabled Core speeds (MHz): 1: 1397 2: 1397 3: 1397 4: 1394 5: 1397 
           6: 1397 7: 1397 8: 1397 9: 1397 10: 1397 11: 1397 12: 1397 13: 1397 14: 1397 15: 1404 16: 1397 
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Renoir vendor: Lenovo driver: amdgpu v: kernel bus ID: 07:00.0 
           chip ID: 1002:1636 
           Display: server: X.Org 1.20.13 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz 
           OpenGL: renderer: AMD RENOIR (DRM 3.42.0 5.15.0-46-generic LLVM 12.0.0) v: 4.6 Mesa 21.2.6 direct render: Yes 
Audio:     Device-1: Advanced Micro Devices [AMD/ATI] vendor: Lenovo driver: snd_hda_intel v: kernel bus ID: 07:00.1 
           chip ID: 1002:1637 
           Device-2: Advanced Micro Devices [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Lenovo 
           driver: snd_rn_pci_acp3x v: kernel bus ID: 07:00.5 chip ID: 1022:15e2 
           Device-3: Advanced Micro Devices [AMD] Family 17h HD Audio vendor: Lenovo driver: snd_hda_intel v: kernel 
           bus ID: 07:00.6 chip ID: 1022:15e3 
           Sound Server: ALSA v: k5.15.0-46-generic 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Lenovo driver: r8169 v: kernel port: 3400 
           bus ID: 02:00.0 chip ID: 10ec:8168 
           IF: enp2s0f0 state: down mac: <filter> 
           Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: 3000 bus ID: 03:00.0 chip ID: 8086:2723 
           IF: wlp3s0 state: up mac: <filter> 
           Device-3: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Lenovo driver: r8169 v: kernel port: 2000 
           bus ID: 05:00.0 chip ID: 10ec:8168 
           IF: enp5s0 state: down mac: <filter> 
           IF-ID-1: br-5568672cb9f9 state: down mac: <filter> 
           IF-ID-2: br-bdfa0653143e state: down mac: <filter> 
           IF-ID-3: br-c890f2760ae1 state: up speed: 10000 Mbps duplex: unknown mac: <filter> 
           IF-ID-4: docker0 state: down mac: <filter> 
           IF-ID-5: veth0ab9b23 state: up speed: 10000 Mbps duplex: full mac: <filter> 
           IF-ID-6: veth1d14662 state: up speed: 10000 Mbps duplex: full mac: <filter> 
Drives:    Local Storage: total: 476.94 GiB used: 573.73 GiB (120.3%) 
           ID-1: /dev/nvme0n1 vendor: SK Hynix model: HFS512GD9TNI-L2B0B size: 476.94 GiB speed: 31.6 Gb/s lanes: 4 
           serial: <filter> rev: 11710C10 scheme: GPT 
Partition: ID-1: / size: 182.28 GiB used: 160.13 GiB (87.8%) fs: ext4 dev: /dev/nvme0n1p2 
Sensors:   System Temperatures: cpu: 66.0 C mobo: N/A gpu: amdgpu temp: 43 C 
           Fan Speeds (RPM): fan-1: 2900 
Info:      Processes: 489 Uptime: 7d 20h 49m Memory: 14.86 GiB used: 11.14 GiB (75.0%) Init: systemd v: 245 runlevel: 5 
           Compilers: gcc: 9.4.0 alt: 9 Shell: bash (sudo) v: 5.0.17 running in: kitty inxi: 3.0.38
Niavlys
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Re: Logitech MX Anywhere 3 (bluetooth mouse) becomes unresponsive randomly

Post by Niavlys »

It’s not the battery, this is happening since I got this mouse (earlier this year). (even then, I have tried to charge it when it became unresponsive, but it didn’t change a thing.) The fact that rebooting the computer instantly works is, I think, proof that the issue is in the OS.
gittiest personITW
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Re: Logitech MX Anywhere 3 (bluetooth mouse) becomes unresponsive randomly

Post by gittiest personITW »

Could you check two things.
Try it in Live Mint and see if the problem is reproducible and also create a new account in your normal install (it can be deleted afterwards).
This is just to see if there is a configuration issue in either your install or your user account.
Niavlys
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Re: Logitech MX Anywhere 3 (bluetooth mouse) becomes unresponsive randomly

Post by Niavlys »

Hi, thanks for the suggestion. Since the problem hasn’t happened since I posted this question, I’m hesitant to work in a new environment for an unknown period of time waiting for it to happen again, and I’m also beginning to think maybe a kernel update might have fixed it. Anyway, it seems to be fine for now, in the end. Thanks for your time!
gittiest personITW
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Re: <SOLVED?> Logitech MX Anywhere 3 (bluetooth mouse) becomes unresponsive randomly

Post by gittiest personITW »

Glad to hear that.
Its always nice when a problem fixes itself. Or a kernel update fixes it.

Thanks for posting back.
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