No sound from internal speakers. [SOLVED]

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znerom
Level 1
Level 1
Posts: 8
Joined: Thu Aug 02, 2012 10:38 pm

No sound from internal speakers. [SOLVED]

Post by znerom » Thu Aug 02, 2012 11:28 pm

I just got a new toshiba laptop, sound works fine on windows however I can't get theough internal speakers working on linux (Mint 13 Mate), headphones work fine though. I have tried a lot of potential fixes from these and ubuntu forms mostly, none of which have worked.

If required I will do a new install of mint if something I might have done might have made the problem worse, the only thing that strikes me as a possible problem is that I followed these instructions: http://ubuntuforums.org/showthread.php?p=9935365 attempting to install some drivers off of the realtek site to fix the problem

In an effort to hasten the process I have posted results from commands that people seem to usually be asked to perform.

Image
Image

groups (I wasn't in the audio group originally for some reason, adding myself didn't fix anything though):

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normal adm cdrom sudo audio dip video plugdev lpadmin pulse pulse-access sambashare pulse-rt
inxi -a gives:

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Audio:     Card: Intel Panther Point High Definition Audio Controller driver: snd_hda_intel Sound: ALSA ver: 1.0.25-5.17rc5
lspci:

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lspci
00:00.0 Host bridge: Intel Corporation Ivy Bridge DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Ivy Bridge PCI Express Root Port (rev 09)
00:02.0 VGA compatible controller: Intel Corporation Ivy Bridge Graphics Controller (rev 09)
00:14.0 USB controller: Intel Corporation Panther Point USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation Panther Point MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation Panther Point High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 1 (rev c4)
00:1c.1 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 2 (rev c4)
00:1c.4 PCI bridge: Intel Corporation Panther Point PCI Express Root Port 5 (rev c4)
00:1d.0 USB controller: Intel Corporation Panther Point USB Enhanced Host Controller #1 (rev 04)
00:1f.0 ISA bridge: Intel Corporation Panther Point LPC Controller (rev 04)e 
00:1f.2 SATA controller: Intel Corporation Panther Point 6 port SATA Controller [AHCI mode] (rev 04)
00:1f.3 SMBus: Intel Corporation Panther Point SMBus Controller (rev 04)
01:00.0 VGA compatible controller: NVIDIA Corporation Device 0de9 (rev a1)
07:00.0 Ethernet controller: Atheros Communications Inc. AR8161 Gigabit Ethernet (rev 10)
08:00.0 Network controller: Intel Corporation Centrino Wireless-N 2230 (rev c4)
09:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. Device 5229 (rev 01)
lshw (I think the unclaimed realtek item might have something to do with the problem)

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laptop-mint           
    description: Notebook
    product: Satellite P870 (PSPLBC-02L00R)
    vendor: TOSHIBA
    version: PSPLBC-02L00R
    serial: 6C358308Q
    width: 64 bits
    capabilities: smbios-2.7 dmi-2.7 vsyscall32
    configuration: boot=normal chassis=notebook family=Glacier 10F/FG/FH sku=PSPLBC-02L00R uuid=5FFA74B0-BA8D-11E1-BC1A-00266C2256A0
  *-core
       description: Motherboard
       product: Portable PC
       vendor: TOSHIBA
       physical id: 0
       version: MP
       serial: 1
     *-firmware
          description: BIOS
          vendor: Insyde Corp.
          physical id: 0
          version: 1.30
          date: 04/26/2012
          size: 64KiB
          capacity: 8128KiB
          capabilities: pci pnp upgrade shadowing cdboot bootselect edd int9keyboard int10video acpi usb agp smartbattery biosbootspecification netboot
     *-cpu
          description: CPU
          product: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
          vendor: Intel Corp.
          physical id: 4
          bus info: cpu@0
          version: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz
          serial: To Be Filled By O.E.M.
          slot: U3E1
          size: 1200MHz
          capacity: 4GHz
          width: 64 bits
          clock: 100MHz
          capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb xsaveopt pln pts tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms cpufreq
          configuration: cores=4 enabledcores=4 threads=8
        *-cache:0
             description: L1 cache
             physical id: b
             slot: L1 Cache
             size: 32KiB
             capacity: 32KiB
             capabilities: internal write-through instruction
        *-cache:1
             description: L2 cache
             physical id: c
             slot: L2 Cache
             size: 256KiB
             capacity: 256KiB
             capabilities: internal write-through unified
        *-cache:2
             description: L3 cache
             physical id: d
             slot: L3 Cache
             size: 6MiB
             capacity: 6MiB
             capabilities: internal write-back unified
     *-cache
          description: L1 cache
          physical id: a
          slot: L1 Cache
          size: 32KiB
          capacity: 32KiB
          capabilities: internal write-through data
     *-memory
          description: System Memory
          physical id: 11
          slot: System board or motherboard
          size: 8GiB
        *-bank:0
             description: DIMM [empty]
             product: Empty
             vendor: Empty
             physical id: 0
             serial: Empty
             slot: DIMM0
        *-bank:1
             description: SODIMM DDR3 Synchronous 1600 MHz (0.6 ns)
             product: M471B5273DH0-CK0
             vendor: Samsung
             physical id: 1
             serial: 0076B112
             slot: DIMM1
             size: 4GiB
             width: 64 bits
             clock: 1600MHz (0.6ns)
        *-bank:2
             description: DIMM [empty]
             product: Empty
             vendor: Empty
             physical id: 2
             serial: Empty
             slot: DIMM2
        *-bank:3
             description: SODIMM DDR3 Synchronous 1600 MHz (0.6 ns)
             product: M471B5273DH0-CK0
             vendor: Samsung
             physical id: 3
             serial: 0076B560
             slot: DIMM3
             size: 4GiB
             width: 64 bits
             clock: 1600MHz (0.6ns)
     *-pci
          description: Host bridge
          product: Ivy Bridge DRAM Controller
          vendor: Intel Corporation
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 09
          width: 32 bits
          clock: 33MHz
          configuration: driver=agpgart-intel
          resources: irq:0
        *-pci:0
             description: PCI bridge
             product: Ivy Bridge PCI Express Root Port
             vendor: Intel Corporation
             physical id: 1
             bus info: pci@0000:00:01.0
             version: 09
             width: 32 bits
             clock: 33MHz
             capabilities: pci pm msi pciexpress normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:40 ioport:3000(size=4096) memory:d8000000-d9ffffff ioport:b0000000(size=536870912)
           *-display UNCLAIMED
                description: VGA compatible controller
                product: NVIDIA Corporation
                vendor: NVIDIA Corporation
                physical id: 0
                bus info: pci@0000:01:00.0
                version: a1
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress vga_controller cap_list
                configuration: latency=0
                resources: memory:d8000000-d8ffffff memory:b0000000-bfffffff memory:c0000000-c1ffffff ioport:3000(size=128) memory:c2000000-c207ffff
        *-display
             description: VGA compatible controller
             product: Ivy Bridge Graphics Controller
             vendor: Intel Corporation
             physical id: 2
             bus info: pci@0000:00:02.0
             version: 09
             width: 64 bits
             clock: 33MHz
             capabilities: msi pm vga_controller bus_master cap_list rom
             configuration: driver=i915 latency=0
             resources: irq:45 memory:da000000-da3fffff memory:d0000000-d7ffffff ioport:4000(size=64)
        *-usb:0
             description: USB controller
             product: Panther Point USB xHCI Host Controller
             vendor: Intel Corporation
             physical id: 14
             bus info: pci@0000:00:14.0
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi xhci bus_master cap_list
             configuration: driver=xhci_hcd latency=0
             resources: irq:42 memory:da700000-da70ffff
        *-communication
             description: Communication controller
             product: Panther Point MEI Controller #1
             vendor: Intel Corporation
             physical id: 16
             bus info: pci@0000:00:16.0
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi bus_master cap_list
             configuration: driver=mei latency=0
             resources: irq:43 memory:da714000-da71400f
        *-usb:1
             description: USB controller
             product: Panther Point USB Enhanced Host Controller #2
             vendor: Intel Corporation
             physical id: 1a
             bus info: pci@0000:00:1a.0
             version: 04
             width: 32 bits
             clock: 33MHz
             capabilities: pm debug ehci bus_master cap_list
             configuration: driver=ehci_hcd latency=0
             resources: irq:16 memory:da719000-da7193ff
        *-multimedia
             description: Audio device
             product: Panther Point High Definition Audio Controller
             vendor: Intel Corporation
             physical id: 1b
             bus info: pci@0000:00:1b.0
             version: 04
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi pciexpress bus_master cap_list
             configuration: driver=snd_hda_intel latency=0
             resources: irq:46 memory:da710000-da713fff
        *-pci:1
             description: PCI bridge
             product: Panther Point PCI Express Root Port 1
             vendor: Intel Corporation
             physical id: 1c
             bus info: pci@0000:00:1c.0
             version: c4
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:17 ioport:2000(size=4096) memory:da600000-da6fffff
           *-network UNCLAIMED
                description: Ethernet controller
                product: AR8161 Gigabit Ethernet
                vendor: Atheros Communications Inc.
                physical id: 0
                bus info: pci@0000:07:00.0
                version: 10
                width: 64 bits
                clock: 33MHz
                capabilities: pm pciexpress msi msix bus_master cap_list
                configuration: latency=0
                resources: memory:da600000-da63ffff ioport:2000(size=128)
        *-pci:2
             description: PCI bridge
             product: Panther Point PCI Express Root Port 2
             vendor: Intel Corporation
             physical id: 1c.1
             bus info: pci@0000:00:1c.1
             version: c4
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:16 memory:da500000-da5fffff
           *-network
                description: Wireless interface
                product: Centrino Wireless-N 2230
                vendor: Intel Corporation
                physical id: 0
                bus info: pci@0000:08:00.0
                logical name: wlan0
                version: c4
                serial: 68:5d:43:b2:3b:8f
                width: 64 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
                configuration: broadcast=yes driver=iwlwifi driverversion=3.2.0-23-generic firmware=18.168.6.1 ip=192.168.1.5 latency=0 link=yes multicast=yes wireless=IEEE 802.11bgn
                resources: irq:44 memory:da500000-da501fff
        *-pci:3
             description: PCI bridge
             product: Panther Point PCI Express Root Port 5
             vendor: Intel Corporation
             physical id: 1c.4
             bus info: pci@0000:00:1c.4
             version: c4
             width: 32 bits
             clock: 33MHz
             capabilities: pci pciexpress msi pm normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:17 memory:da400000-da4fffff
           *-generic UNCLAIMED
                description: Unassigned class
                product: Realtek Semiconductor Co., Ltd.
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: 0
                bus info: pci@0000:09:00.0
                version: 01
                width: 32 bits
                clock: 33MHz
                capabilities: pm msi pciexpress bus_master cap_list
                configuration: latency=0
                resources: memory:da400000-da400fff
        *-usb:2
             description: USB controller
             product: Panther Point USB Enhanced Host Controller #1
             vendor: Intel Corporation
             physical id: 1d
             bus info: pci@0000:00:1d.0
             version: 04
             width: 32 bits
             clock: 33MHz
             capabilities: pm debug ehci bus_master cap_list
             configuration: driver=ehci_hcd latency=0
             resources: irq:23 memory:da718000-da7183ff
        *-isa
             description: ISA bridge
             product: Panther Point LPC Controller
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@0000:00:1f.0
             version: 04
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master cap_list
             configuration: latency=0
        *-storage
             description: SATA controller
             product: Panther Point 6 port SATA Controller [AHCI mode]
             vendor: Intel Corporation
             physical id: 1f.2
             bus info: pci@0000:00:1f.2
             logical name: scsi0
             logical name: scsi5
             version: 04
             width: 32 bits
             clock: 66MHz
             capabilities: storage msi pm ahci_1.0 bus_master cap_list emulated
             configuration: driver=ahci latency=0
             resources: irq:41 ioport:4088(size=8) ioport:4094(size=4) ioport:4080(size=8) ioport:4090(size=4) ioport:4060(size=32) memory:da717000-da7177ff
           *-disk
                description: ATA Disk
                product: TOSHIBA MQ01ABD1
                vendor: Toshiba
                physical id: 0
                bus info: scsi@0:0.0.0
                logical name: /dev/sda
                version: AX00
                serial: 52M6F1GXS
                size: 931GiB (1TB)
                capabilities: partitioned partitioned:dos
                configuration: ansiversion=5 signature=7652bb3a
              *-volume:0
                   description: Windows NTFS volume
                   physical id: 1
                   bus info: scsi@0:0.0.0,1
                   logical name: /dev/sda1
                   version: 3.1
                   serial: 225f-3fd6
                   size: 1498MiB
                   capacity: 1500MiB
                   capabilities: primary bootable ntfs initialized
                   configuration: clustersize=4096 created=2012-05-08 22:20:58 filesystem=ntfs label=System state=clean
              *-volume:1
                   description: Windows NTFS volume
                   physical id: 2
                   bus info: scsi@0:0.0.0,2
                   logical name: /dev/sda2
                   version: 3.1
                   serial: 5ae28f42-6c06-6b49-8643-2c50ddebfdba
                   size: 428GiB
                   capacity: 428GiB
                   capabilities: primary ntfs initialized
                   configuration: clustersize=4096 created=2012-05-08 22:22:00 filesystem=ntfs label=S3A9592D002 modified_by_chkdsk=true mounted_on_nt4=true resize_log_file=true state=dirty upgrade_on_mount=true
              *-volume:2
                   description: Windows NTFS volume
                   physical id: 3
                   bus info: scsi@0:0.0.0,3
                   logical name: /dev/sda3
                   version: 3.1
                   serial: 1caa-c2d2
                   size: 12GiB
                   capacity: 12GiB
                   capabilities: primary hidden ntfs initialized
                   configuration: clustersize=4096 created=2012-05-08 22:23:03 filesystem=ntfs label=HDDRECOVERY state=clean
              *-volume:3
                   description: Extended partition
                   physical id: 4
                   bus info: scsi@0:0.0.0,4
                   logical name: /dev/sda4
                   size: 488GiB
                   capacity: 488GiB
                   capabilities: primary extended partitioned partitioned:extended
                 *-logicalvolume:0
                      description: W95 FAT32 partition
                      physical id: 5
                      logical name: /dev/sda5
                      logical name: /boot/efi
                      capacity: 1GiB
                      configuration: mount.fstype=vfat mount.options=rw,relatime,gid=46,fmask=0007,dmask=0007,allow_utime=0020,codepage=cp437,iocharset=iso8859-1,shortname=mixed,utf8,errors=remount-ro state=mounted
                 *-logicalvolume:1
                      description: Linux filesystem partition
                      physical id: 6
                      logical name: /dev/sda6
                      logical name: /boot
                      capacity: 1GiB
                      configuration: mount.fstype=ext4 mount.options=rw,relatime,user_xattr,barrier=1,data=ordered state=mounted
                 *-logicalvolume:2
                      description: Linux filesystem partition
                      physical id: 7
                      logical name: /dev/sda7
                      logical name: /
                      capacity: 29GiB
                      configuration: mount.fstype=ext4 mount.options=rw,relatime,errors=remount-ro,user_xattr,barrier=1,data=ordered state=mounted
                 *-logicalvolume:3
                      description: Linux filesystem partition
                      physical id: 8
                      logical name: /dev/sda8
                      logical name: /home
                      capacity: 112GiB
                      configuration: mount.fstype=ext4 mount.options=rw,relatime,user_xattr,barrier=1,data=ordered state=mounted
                 *-logicalvolume:4
                      description: Linux swap / Solaris partition
                      physical id: 9
                      logical name: /dev/sda9
                      capacity: 16GiB
                      capabilities: nofs
                 *-logicalvolume:5
                      description: W95 FAT32 partition
                      physical id: a
                      logical name: /dev/sda10
                      logical name: /data
                      capacity: 97GiB
                      configuration: mount.fstype=vfat mount.options=rw,relatime,gid=46,fmask=0007,dmask=0007,allow_utime=0020,codepage=cp437,iocharset=iso8859-1,shortname=mixed,utf8,errors=remount-ro state=mounted
           *-cdrom
                description: DVD-RAM writer
                product: CDDVDW SN-208AB
                vendor: TSSTcorp
                physical id: 1
                bus info: scsi@5:0.0.0
                logical name: /dev/cdrom
                logical name: /dev/cdrw
                logical name: /dev/dvd
                logical name: /dev/dvdrw
                logical name: /dev/sr0
                version: TO03
                capabilities: removable audio cd-r cd-rw dvd dvd-r dvd-ram
                configuration: ansiversion=5 status=nodisc
        *-serial UNCLAIMED
             description: SMBus
             product: Panther Point SMBus Controller
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@0000:00:1f.3
             version: 04
             width: 64 bits
             clock: 33MHz
             configuration: latency=0
             resources: memory:da715000-da7150ff ioport:4040(size=32)
cat /proc/asound/card0/codec* | grep Codec:

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Codec: Realtek ID 280
Codec: Intel PantherPoint HDMI
Last edited by znerom on Wed Aug 15, 2012 11:23 pm, edited 1 time in total.

Ronshere
Level 2
Level 2
Posts: 57
Joined: Tue Oct 25, 2011 9:37 pm

Re: No sound from internal speakers.

Post by Ronshere » Fri Aug 03, 2012 6:19 pm

Hello
Please bring up a terminal and type in 'alsamixer'
See if your speakers are muted (MM) or working (00)
use the arrow keys to select and the M key to mute or unmute.
Hope that helps you.

znerom
Level 1
Level 1
Posts: 8
Joined: Thu Aug 02, 2012 10:38 pm

Re: No sound from internal speakers.

Post by znerom » Sat Aug 04, 2012 8:59 am

For some reason the are where mute normally would be is just blank space except on S/PDIF, and that one doesn't seem to do anything, no sound whether it is muted or not with speakers, sound whether or not it is muted with headphones. Screenshot to show what I mean

Image

Ronshere
Level 2
Level 2
Posts: 57
Joined: Tue Oct 25, 2011 9:37 pm

Re: No sound from internal speakers.

Post by Ronshere » Sat Aug 04, 2012 3:06 pm

frankly, that is really weird looking. Your hardware isn't being detected properly.
I would first mute the S/PDIF , reboot and see if that forces detection of your hardware.
Then I would also bring up Package manager and do a reinstall of all the Alsa packages.
Also check your Sound Manager and see if you have the Built in audio selected instead
of any other.
Beyond that not sure why your hardware is not detected.
If you want to try a fresh install of Mint then I would recommend you doing a Google for MHDD
and burn it to a CD then use it to fully ERASE your hard-drive before installing Mint. That will prevent
any old files from being picked up
Good luck

znerom
Level 1
Level 1
Posts: 8
Joined: Thu Aug 02, 2012 10:38 pm

Re: No sound from internal speakers.

Post by znerom » Sat Aug 04, 2012 6:08 pm

As this is my second install of mint already (I did so many things to the first one trying to fix the problem I decided that I would reinstall to decrease the chance of one "fix" messing up one that would actually work), I am only planning to reinstall if someone has some method that seems like it has a good chance of working.

Tried your S/PDIF and reinstall ideas, neither had any effect.

Sound Manager only sees one device, there are some links to screenshots of it in my first post. they say image and each have their own line.

Just tested with a linuxmint 13 Cinnamon live usb and it also had no sound, alsamixer and sound manager both looked the exact same.

Having tried Fedora 17 just now, sound did not work initially however after installing all the updates it did. Looking at alsamixer on it there is just a Master control (which does have a mute) on a normal run however alsamixer -c 0 will get the same set of controls as I have on mint. The kernel on Fedora seems to be much more recent 3.5.... instead of 3.2...., is it possible that the mint kernel is just two outdated to support the speaker or soundcard properly?




Edit: Solved, this bug https://bugs.launchpad.net/ubuntu/+sour ... ug/1032230 was affecting me and updating to the latest version of the kernel with this command "sudo apt-get update && sudo apt-get upgrade && sudo apt-get dist-upgrade" updated me to a more recent version of the kernel and fixed the problem.

arstrand
Level 1
Level 1
Posts: 1
Joined: Sun Nov 18, 2012 9:27 pm

Re: No sound from internal speakers. [SOLVED]

Post by arstrand » Sun Nov 18, 2012 9:59 pm

Adjunct that may help someone.

I also did the various upgrades but I found that there are two volume control panels along with a nice little bug.
1) PulseAudio volume control
2) ALSA mixer.

The ALSA mixer can get gotten from the speaker at bottom right
The PulseAudio from the Media menu.

The problem -- the PulseAudio got muted. Turned it on an all worked.

The bug

If I mute the ALSA master it mutes the pulse-audio master as expected. But if I unmute the ALSA master it doesn't unmute the PulseAudio so no sound until I go to the PulseAudio control panel and fix it.

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