Linux Mint Forums

I've had an HP ScanJet 4070 for years. It's always worked in Linux. I recently had to replace my PC (old one died), and after building the new one, I also did a fresh install of Linux Mint 14 (I was on 13 on the old PC). Since then, my scanner no longer works. When I try to use it in any software, the software claims there is no scanner. The dmseg file/command finds it:

[ 1.480155] usb 1-1.2: >new high-speed USB device number 4 using ehci_hcd
[ 1.749033] usb 1-1.2: >New USB device found, idVendor=0001, idProduct=0008
[ 1.749037] usb 1-1.2: >New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1.749040] usb 1-1.2: >Product: hp scanjet
[ 1.749042] usb 1-1.2: >Manufacturer: hewlett packard
[ 1.749044] usb 1-1.2: >SerialNumber: CN4CQAL34PRW

However, lsusb tells a different story:
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0bc2:3008 Seagate RSS LLC
Bus 001 Device 004: ID 0001:0008 Fry's Electronics
Bus 001 Device 005: ID 03f0:6f11 Hewlett-Packard
Bus 001 Device 006: ID 8054:0003
Bus 001 Device 007: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 008: ID f617:0905
Bus 001 Device 009: ID 0a12:0001 Cambridge Silicon Radio, Ltd Bluetooth Dongle (HCI mode)

It seems to detect it as a "Fry's Electronics" device.

Thinking that this must be an issue with the new Mint, I booted to Commodore OS 1.0b9 (I have a hard drive dedicated just to OSes I want to play around with, same hardware other than the drive they reside on). The C= OS is based on a several version numbers old Mint (I think it was 11). However, I get the same results in Commodore OS, which makes me think something strange is going on with my new PC. All other USB devices are working fine (HP inkjet printer, mouse, keyboard, bluetooth, external hard drive).

Thoughts?

Here's what you need to do to get hp scanners working again:
Open a terminal and type:
$ sudo cp /usr/lib64/sane/libsane-hpaio* /usrlib/sane

I had the same problem with other hp scanner models on Mint 14 (Nadia).

Here's the source page of my solution:
https://bugs.launchpad.net/hplip/+bug/1 ... comments/5

I beg everyone's pardon for intruding here, but I have experienced a similar problem that I have still not been able to address. My HP Scanjet 5370C worked flawlessly in previous versions of MINT. However, since I ugraded to Mint 14, 64 bit, mate, my scanner has not worked. The scanner is not even recognized.

This thread was most encouraging.

When I tried the suggested terminal entry, the following resulted:

walter@walter-System-Product-Name ~ $ sudo cp /usr/lib64/sane/libsane-hpaio* /usrlib/sane
[sudo] password for walter:
cp: cannot stat `/usr/lib64/sane/libsane-hpaio*': No such file or directory
walter@walter-System-Product-Name ~ $

Part of the problem is that Mint 14 does not have a folder "lib64" under folder usr. Rather the path to the "sane" folder is usr/lib/sane.

I am still interested in finding a fix for this problem. All other usb devices work correctly.

Thanks

Marty

Most problems can also be solved by manually updating the HPLIP driver. The version that comes with Mint is older than the latest available release which can be downloaded from here: http://hplipopensource.com/hplip-web/gethplip.html

Here's a How-to: http://hplipopensource.com/hplip-web/in ... xmint.html

Thanks, I have tried this twice. It does not like the fact that I am using Mint 14.

walter@walter-System-Product-Name ~ $ cd Desktop
walter@walter-System-Product-Name ~/Desktop $ sh hplip-3.12.11.run
Creating directory hplip-3.12.11
Verifying archive integrity... All good.
Uncompressing HPLIP 3.12.11 Self Extracting Archive......................................


HP Linux Imaging and Printing System (ver. 3.12.11)
HPLIP Installer ver. 5.1

Copyright (c) 2001-14 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Installer log saved in: hplip-install_Mon-07-Jan-2013_09:51:50.log

\
note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.
error: linuxmint-14 version is not supported, so all dependencies may not be installed. However trying to install using linuxmint-13 version packages.

Press 'y' to continue auto installation. Press 'n' to quit auto instalation(y=yes, n=no*):

Perhaps this will be corrected in the not too distant future.

Thanks for your suggestion.

Marty

Marty/Chibana/other HP-scanner users,
Did you get your ScanJet working?