Keyboard and mouse stop responding (SOLVED)

[ro55mo]

Hello

Over the last few weeks I have started having an intermitant fault where my keyboard and mouse stop responding.

My work around is pulling the usb cables out and using a different pair of ports but eventually the issue happens again. I have tried three different keyboards now and the same issue happens each time if I give it long enough. I know the computer is still running as I can ftps and ssh to it from other devices as well as seeing conky running in the corner of the screen.

Any ideas on how I should go about resolving this issue? Computer details and log below which shows when this issue happens and then me performing my work around.



Nov 15 14:57:55 Polaris kernel: [ 644.322901] usb 5-1: USB disconnect, device number 2
Nov 15 14:58:00 Polaris kernel: [ 649.322536] xhci_hcd 0000:07:00.0: xHCI host not responding to stop endpoint command.
Nov 15 14:58:00 Polaris kernel: [ 649.322540] xhci_hcd 0000:07:00.0: Assuming host is dying, halting host.
Nov 15 14:58:00 Polaris kernel: [ 649.322573] xhci_hcd 0000:07:00.0: HC died; cleaning up
Nov 15 14:58:00 Polaris kernel: [ 649.339052] usb 5-2: USB disconnect, device number 3
Nov 15 14:58:00 Polaris acpid: input device has been disconnected, fd 13
Nov 15 14:58:00 Polaris colord: device removed: sysfs-CHICONY-HP_Basic_USB_Keyboard
Nov 15 14:59:47 Polaris kernel: [ 756.292328] usb 1-1.5: new low-speed USB device number 3 using ehci-pci
Nov 15 14:59:47 Polaris kernel: [ 756.393362] usb 1-1.5: New USB device found, idVendor=03f0, idProduct=0024
Nov 15 14:59:47 Polaris kernel: [ 756.393368] usb 1-1.5: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Nov 15 14:59:47 Polaris kernel: [ 756.393372] usb 1-1.5: Product: HP Basic USB Keyboard
Nov 15 14:59:47 Polaris kernel: [ 756.393375] usb 1-1.5: Manufacturer: CHICONY
Nov 15 14:59:47 Polaris kernel: [ 756.398749] input: CHICONY HP Basic USB Keyboard as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.5/1-1.5:1.0/input/input20
Nov 15 14:59:47 Polaris kernel: [ 756.398935] hid-generic 0003:03F0:0024.0003: input,hidraw0: USB HID v1.10 Keyboard [CHICONY HP Basic USB Keyboard] on usb-0000:00:1a.0-1.5/input0
Nov 15 14:59:47 Polaris logger: loading HP Device 001 003
Nov 15 14:59:47 Polaris colord: Device added: sysfs-CHICONY-HP_Basic_USB_Keyboard
Nov 15 14:59:47 Polaris kernel: [ 756.468200] usb 1-1.6: new low-speed USB device number 4 using ehci-pci
Nov 15 14:59:47 Polaris kernel: [ 756.565114] usb 1-1.6: New USB device found, idVendor=046d, idProduct=c069
Nov 15 14:59:47 Polaris kernel: [ 756.565120] usb 1-1.6: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Nov 15 14:59:47 Polaris kernel: [ 756.565124] usb 1-1.6: Product: USB Laser Mouse
Nov 15 14:59:47 Polaris kernel: [ 756.565127] usb 1-1.6: Manufacturer: Logitech
Nov 15 14:59:47 Polaris kernel: [ 756.570978] input: Logitech USB Laser Mouse as /devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.6/1-1.6:1.0/input/input21
Nov 15 14:59:47 Polaris kernel: [ 756.571228] hid-generic 0003:046D:C069.0004: input,hidraw1: USB HID v1.10 Mouse [Logitech USB Laser Mouse] on usb-0000:00:1a.0-1.6/input0
Nov 15 14:59:47 Polaris mtp-probe: checking bus 1, device 4: "/sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.6"
Nov 15 14:59:47 Polaris mtp-probe: bus: 1, device: 4 was not an MTP device
Nov 15 14:59:47 Polaris hp-config_usb_printer: hp-config_usb_printer[13959]: error: This is not a valid device




System: Host: Polaris Kernel: 3.13.0-24-generic x86_64 (64 bit) Desktop: Gnome Distro: Linux Mint 17 Qiana
Machine: Mobo: ASUSTeK model: P9X79 LE version: Rev 1.xx Bios: American Megatrends version: 4801 date: 07/24/2014
CPU: Hexa core Intel Core i7-4930K CPU (-HT-MCP-) cache: 12288 KB flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx)
Clock Speeds: 1: 1200.00 MHz 2: 1200.00 MHz 3: 1200.00 MHz 4: 1200.00 MHz 5: 2300.00 MHz 6: 1200.00 MHz 7: 1200.00 MHz 8: 1200.00 MHz 9: 1200.00 MHz 10: 1200.00 MHz 11: 1200.00 MHz 12: 1200.00 MHz
Graphics: Card: NVIDIA GK104 [GeForce GTX 770]
X.Org: 1.15.1 drivers: nvidia (unloaded: fbdev,vesa,nouveau) Resolution: 1920x1080@60.0hz, 1440x900@59.9hz
GLX Renderer: GeForce GTX 770/PCIe/SSE2 GLX Version: 4.4.0 NVIDIA 331.38
Audio: Card-1: Intel C600/X79 series chipset High Definition Audio Controller driver: snd_hda_intel
Card-2: NVIDIA GK104 HDMI Audio Controller driver: snd_hda_intel
Card-3: Creative Labs SB X-Fi driver: snd_ctxfi
Sound: Advanced Linux Sound Architecture ver: k3.13.0-24-generic
Network: Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller driver: r8169
IF: eth0 state: up speed: 1000 Mbps duplex: full mac: xx:xx:xx:xx:xx:xx
Drives: HDD Total Size: 2000.4GB (3.5% used) 1: id: /dev/sda model: Samsung_SSD_840 size: 500.1GB
2: id: /dev/sdb model: Samsung_SSD_840 size: 500.1GB 3: id: /dev/sdc model: SAMSUNG_HD502HJ size: 500.1GB
4: id: /dev/sdd model: SAMSUNG_HD502HJ size: 500.1GB
Partition: ID: / size: 427G used: 66G (17%) fs: ext4 ID: swap-1 size: 34.29GB used: 0.00GB (0%) fs: swap
RAID: No RAID devices detected - /proc/mdstat and md_mod kernel raid module present
Sensors: System Temperatures: cpu: 25.0C mobo: N/A gpu: 32C
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 243 Uptime: 20 min Memory: 1329.0/32115.7MB Client: Shell inxi: 1.8.4

Any help gratefully received.

Ro55mo

*edit*

I see xhci_hcd is related to USB 3.0 which these devices were using this time, however the issue can happen whichever USB ports I use on the machine.

[ro55mo]

Just out of curosity I have detached my (non HP) printer

Polaris hp-config_usb_printer: hp-config_usb_printer[13959]: error: This is not a valid device

to see if it is the cause of the issue. And also my HP keyboard and returned to a Logitech keyboard.

[ro55mo]

Happy to report that this is nothing to do with my computer or Mint. The mouse was the culprit. Only got another one to test with today. No issues at all.