Keyboard and mouse uncooperative at login [SOLVED]

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vitras
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Keyboard and mouse uncooperative at login [SOLVED]

Post by vitras » Mon Oct 19, 2015 4:57 am

I have a Corsair K70 (keyboard) and Sabre (mouse). Even after installing and updating Linux Mint (17.2) my keyboard/mouse do not respond at the login screen until about 20-30 seconds later. My keyboard also doesn't have working indicators (numlock/caplock) after logging in. The utility software provided by Corsair is for Windows and Wine gives me an error message when I open the installer. I'm still new to this, so is there something I should know? I would appreciate any help.
Last edited by vitras on Wed Oct 21, 2015 12:09 pm, edited 2 times in total.

gogolink
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Re: Keyboard and mouse uncooperative at login and onwards.

Post by gogolink » Mon Oct 19, 2015 11:20 am

Hi vitras, what hardware are you running your keyboard and the mouse on?
And what Linux kernel do you have installed?

I was having a problem with my Dell Inspiron 3847 (featuring an Intel Core i5 processor) recognizing mouse and keyboard at login; upgrading the kernel from 3.13 to 3.16 solved the problem for me (see here: http://forums.linuxmint.com/viewtopic.php?f=49&t=185269).
(Note: upgrading Mint does not automatically upgrade the kernel; mintupdate does give you the option to upgrade the kernel, but you have to deliberately select it.)

vitras
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Re: Keyboard and mouse uncooperative at login and onwards.

Post by vitras » Mon Oct 19, 2015 12:29 pm

Intel i5 4960k
MSI Gaming 5 mobo
MSI GTX 960 (2GB)
2x 8GB RAM
(custom built)

Is the kernel update supposed to come up in the update manager? If it is then I think I already updated it. How can I check it accurately?

vitras
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Re: Keyboard and mouse uncooperative at login and onwards.

Post by vitras » Mon Oct 19, 2015 12:49 pm

Okay, I do have an updated kernel (kind of). The version I have is 3.16.0-38 but I see that there are newer kernels. Should I go to the highest one or which?

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Re: Keyboard and mouse uncooperative at login and onwards.

Post by gogolink » Tue Oct 20, 2015 10:15 am

I'm not sure -- the 3.16 did it for me, so you probably have a different problem. You could go with the newest of the still recommended kernels (I'm not currently on my Mint computer, so I can't check which one that is); it probably won't break anything... :wink:
But I don't know what the probability is that it is indeed a driver issue that would be resolved in a newer kernel.

vitras
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Re: Keyboard and mouse uncooperative at login and onwards.

Post by vitras » Tue Oct 20, 2015 1:57 pm

Turns out mine was installed with the latest recommended one. But I ended up loading the latest version of 3.19 and it ended up fixing a few things unrelated, but not the keyboard and mouse.

Something I have noticed is that when booting up there's a usb error message with the code -71. I'm gonna try to do some research on it and see if there's any surefire ways of addressing it.

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phd21
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Re: Keyboard and mouse uncooperative at login and onwards.

Post by phd21 » Tue Oct 20, 2015 8:18 pm

Hi vitras,

You still did not say which edition of Linux Mint you are using Cinnamon, Mate, KDE, or Xfce?

Did you change any keyboard settings? Are you using a USB Hub? I hope you did not install any keyboard or mouse Windows software through Wine, did you?

Hope this helps ...
Phd21: Mint KDE 18.3 & 19, 64-bit Awesome OS, Ancient Dell OptiPlex 780 Core2Duo E8400 3GHz,4gb Ram,256gb SDD, Video: Intel 4 Graphics, DVD Lightscribe. Why I use KDE?:https://opensource.com/life/15/4/9-reasons-to-use-kde

vitras
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Re: Keyboard and mouse uncooperative at login and onwards.

Post by vitras » Wed Oct 21, 2015 2:02 am

Sorry, I am running Cinnamon.

I didn't change any settings for my keyboard/mouse, no hub (plugged into the back USB ports) and no installs of software through wine, or at least not intentionally.

vitras
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Re: Keyboard and mouse uncooperative at login and onwards.

Post by vitras » Wed Oct 21, 2015 2:50 am

Figured it out. Kinda simple, but overlooked. My mouse and keyboard were plugged into USB 3.0 ports, so I tried going to 2.0 and now it seems to work fine. I'm going to boot a couple of times before I declare this solved.

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Re: Keyboard and mouse uncooperative at login and onwards.

Post by phd21 » Wed Oct 21, 2015 2:52 am

HI vitras,

That is strange. You should not be having those kind of issues. Have you checked the update manager and installed the highest recommended kernel, under the "view", "Linux Kernels". You could try upgrading one kernel at a time above the highest "recommended" kernel as well to see if that will solve the issue, restarting your computer after each one. Not sure if you should skip those kernel upgrades with "regressions".

Might I suggest that you also try creating live installation DVD's of Linux Mint Mate & KDE (64 bit) and try those. I personally love KDE, because it is the most customizable, but they are all wonderful free operating systems.

Hope this helps ...
Phd21: Mint KDE 18.3 & 19, 64-bit Awesome OS, Ancient Dell OptiPlex 780 Core2Duo E8400 3GHz,4gb Ram,256gb SDD, Video: Intel 4 Graphics, DVD Lightscribe. Why I use KDE?:https://opensource.com/life/15/4/9-reasons-to-use-kde

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Re: Keyboard and mouse uncooperative at login and onwards.

Post by phd21 » Wed Oct 21, 2015 2:56 am

vitras wrote:Figured it out. Kinda simple, but overlooked. My mouse and keyboard were plugged into USB 3.0 ports, so I tried going to 2.0 and now it seems to work fine. I'm going to boot a couple of times before I declare this solved.
Hi vitras,

Good catch. You sure don't want to use USB v3 ports for keyboards and mice unless you have no choice, because it is a waste of the higher speed USB 3 ports.
.
Phd21: Mint KDE 18.3 & 19, 64-bit Awesome OS, Ancient Dell OptiPlex 780 Core2Duo E8400 3GHz,4gb Ram,256gb SDD, Video: Intel 4 Graphics, DVD Lightscribe. Why I use KDE?:https://opensource.com/life/15/4/9-reasons-to-use-kde

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Re: Keyboard and mouse uncooperative at login and onwards.

Post by vitras » Wed Oct 21, 2015 3:05 am

It's just kinda funny, because my motherboard only has 2 USB 2.0 and 6 USB 3.0, 2 of which are "specialized" for keyboard/mouse response time. Tickles my nerd humor. :)

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Re: Keyboard and mouse uncooperative at login and onwards.

Post by phd21 » Wed Oct 21, 2015 3:21 am

Hi vitras,

That is interesting. I never knew they came out with USB v3 ports specialized for keyboard and mice. Most keyboards and mice are USB v2; I mean how fast can you type or mouse around? I did not know they even had keyboards and mice for USB v3 ports. And, I was thinking that maybe that's for Keyboards and mice type gaming rigs that have physical feedback responses which would require a little more power. Did your keyboard or mouse say they were USB v3 compliant?

So, I guess your keyboard and mouse problem is solved now?
Phd21: Mint KDE 18.3 & 19, 64-bit Awesome OS, Ancient Dell OptiPlex 780 Core2Duo E8400 3GHz,4gb Ram,256gb SDD, Video: Intel 4 Graphics, DVD Lightscribe. Why I use KDE?:https://opensource.com/life/15/4/9-reasons-to-use-kde

vitras
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Re: Keyboard and mouse uncooperative at login and onwards.

Post by vitras » Wed Oct 21, 2015 3:55 am

I'm not sure exactly what they did to improve it, but I believe they had FPS gamers in mind (like CSGO). I know that one advantage of v3 is that the keyboard only needs one input for power vs two because of the speed.

And yes, I have booted for the 3rd time after complete shutdown and it has been successful each time. Thank you for the help.

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