[SOLVED] Freeze on Sleep

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appalbarry
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[SOLVED] Freeze on Sleep

Post by appalbarry »

Yes, one of those problems.... I built a new system a while back, and did a fresh install of Cinnamon 17.3 Rebecca. The OS is on SSD, documents etc on a big disc drive. A Logitech wireless mouse and keyboard, and a Brother printer, are the only hardware attached. With a very few exceptions the entire software package is what installs by default, plus Virtualbox to run Vista once in a while, and really no system settings have been changed from the time of install.

So it's vanilla all the way.

Problem: when the machine is left alone for a few hours and it goes into sleep or hibernate (whatever the default would have been) the system freezes and I'm forced to do a hard reset with the power button. Of course the problem is intermittent.

Any troubleshooting pointers would be a help.

Barry

Here's what I have:

barry@Barry ~ $ inxi -Fnx
System: Host: Barry Kernel: 3.19.0-32-generic x86_64 (64 bit gcc: 4.8.2)
Desktop: Cinnamon 2.8.8 (Gtk 3.10.8~8+qiana)
Distro: Linux Mint 17.3 Rosa
Machine: System: ASUS product: All Series
Mobo: ASUSTeK model: AM1M-A v: Rev X.0x
Bios: American Megatrends v: 1301 date: 08/19/2015
CPU: Quad core AMD Athlon 5350 APU with Radeon R3 (-MCP-) cache: 8192 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 16369
clock speeds: max: 2050 MHz 1: 800 MHz 2: 800 MHz 3: 800 MHz
4: 1000 MHz
Graphics: Card: Advanced Micro Devices [AMD/ATI] Kabini [Radeon HD 8400 / R3 Series]
bus-ID: 00:01.0
Display Server: X.Org 1.17.1 drivers: ati,radeon (unloaded: fbdev,vesa)
Resolution: 1280x1024@60.0hz, 1280x1024@60.0hz
GLX Renderer: Gallium 0.4 on AMD KABINI
GLX Version: 3.0 Mesa 10.5.9 Direct Rendering: Yes
Audio: Card-1 Advanced Micro Devices [AMD] FCH Azalia Controller
driver: snd_hda_intel bus-ID: 00:14.2
Card-2 Advanced Micro Devices [AMD/ATI] Kabini HDMI/DP Audio
driver: snd_hda_intel bus-ID: 00:01.1
Card-3 Logitech Webcam C170 driver: USB Audio usb-ID: 005-003
Sound: Advanced Linux Sound Architecture v: k3.19.0-32-generic
Network: Card-1: Qualcomm Atheros AR9287 Wireless Network Adapter (PCI-Express)
driver: ath9k bus-ID: 01:00.0
IF: wlan1 state: up mac: f4:f2:6d:88:d5:0b
Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 02:00.0
IF: eth0 state: down mac: 40:16:7e:29:ef:4b
Drives: HDD Total Size: 2120.4GB (3.0% used)
ID-1: /dev/sda model: KINGSTON_SV300S3 size: 120.0GB
ID-2: /dev/sdb model: ST2000DM001 size: 2000.4GB
Partition: ID-1: / size: 107G used: 55G (55%) fs: ext4 dev: /dev/sda2
ID-2: swap-1 size: 3.69GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 13.1C mobo: N/A gpu: 13.0
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 219 Uptime: 7 min Memory: 3617.1/11382.8MB
Init: Upstart runlevel: 2 Gcc sys: 4.8.4
Client: Shell (bash 4.3.111) inxi: 2.2.28
Last edited by appalbarry on Fri Apr 21, 2017 4:57 pm, edited 1 time in total.
deepakdeshp
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Posts: 7946
Joined: Sun Aug 09, 2015 10:00 am

Re: Freeze on Sleep

Post by deepakdeshp »

Please try installing newer kernel like 4.8.x and try.
If it doesnt work out you can boot into the existing kernel by booting in recovery mode.
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
Regards,
Deepak

I am using Mint 20 Cinnamon 64 bit with AMD A8/7410 processor . Memory 8GB
appalbarry
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Joined: Tue Nov 29, 2011 10:22 pm

Re: Freeze on Sleep

Post by appalbarry »

Update Manager says only 4.4.0-67 is available. I'll give that a whirl and see what happens.

(I have never compiled from source, and happily trust tools to do stuff like this.)
appalbarry
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Re: Freeze on Sleep

Post by appalbarry »

So far so good. I'll give it a couple of days and report back, but I'm cautiously optimistic that upgrading the kernel fixed the problem.[/s}

Spoke too soon. Machine just froze (or at least lost keyboard and mouse) Just after closing VirtualBox and Update Manager. Only Chrome and Libreoffice were running. Did a hard reboot and it froze again before Chrome could restore the open tabs.

I'm assuming there's a log file somewhere that might point to what's happening when things stop? To me it feels like hardware.

All in all this is maybe the third time I've had any kind of serious problem with Mint, so I'm not complaining.

Thanks!

Barry
appalbarry
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Re: Freeze on Sleep

Post by appalbarry »

Tentative conclusion: I have a Logitech wireless mouse and keyboard Model K330/M215. I suspected the wireless USB dongle might be the problem, but it seems it was the mouse.

I'm now running the K330 keyboard, which connects via its USB dongle, and different M185 mouse that uses a second, different USB dongle, and all seems fine.
appalbarry
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Re: Freeze on Sleep

Post by appalbarry »

OK, at some point a couple of weeks ago the problem stopped. At the time I was using the Logitech keyboard with wireless dongle #1 and a Logitech mouse on wireless dongle #2. I had also done a couple of small kernel upgrades via Update Manager.

So today I've switched back to the mouse and keyboard combo that share one dongle and we'll see what happens.
appalbarry
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Re: Freeze on Sleep

Post by appalbarry »

I'm prepared to call this one "Closed." I've been back with the original mouse and keyboard (Logitech wireless mouse and keyboard Model K330/M215) for week with no problems.

I'm assuming that the kernel upgrade fixed the problem. For newbies, go to:

Update Manager
View | Linux Kernels
Scroll down and the checkmarks will tell you which kernel you have installed, and which one is loaded.
Choose a recent one (I'm on 4.4.0-71) and click the Install the 4.4.0- xx kernel button.
(Note your kernel number will not be the same)
Restart your computer.
appalbarry
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Joined: Tue Nov 29, 2011 10:22 pm

Re: [SOLVED] Freeze on Sleep

Post by appalbarry »

The whole freeze issue seemed to keep coming back. Ultimately what seems to have fixed it (few weeks, fingers crossed) was removing the Logitech wireless mouse and replacing it with a corded one.

Strange thing is that the wireless keyboard, using the same dongle, is just fine.

Will update if anything else comes to light.
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