Network printer stopped working in LM 18.2 - SOLVED

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grungy_me
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Level 3
Posts: 136
Joined: Mon Sep 30, 2013 3:54 pm

Network printer stopped working in LM 18.2 - SOLVED

Post by grungy_me » Wed Oct 25, 2017 2:05 pm

My previously working Brother HL-2170W laser printer (connected via network cable), in LinuxMint 18.2 Cinnamon 64-bit, has now stopped working. I don't know how to diagnose this. It was working when I installed 18.2, and now does not, so my assumption is that an update broke some software.

inxi -Fxz output

Code: Select all

System:    Host: TWO Kernel: 4.8.0-53-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.4.3 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.2 Sonya
Machine:   Mobo: Gigabyte model: GA-890FXA-UD5
           Bios: Award v: F6 date: 11/24/2010
CPU:       Hexa core AMD Phenom II X6 1055T (-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4a svm) bmips: 33751
           clock speeds: max: 2800 MHz 1: 1500 MHz 2: 1500 MHz 3: 800 MHz
           4: 2200 MHz 5: 800 MHz 6: 800 MHz
Graphics:  Card: NVIDIA GM107 [GeForce GTX 750] bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 drivers: nvidia (unloaded: fbdev,vesa,nouveau)
           Resolution: 1920x1200@59.95hz
           GLX Renderer: GeForce GTX 750/PCIe/SSE2
           GLX Version: 4.5.0 NVIDIA 384.90 Direct Rendering: Yes
Audio:     Card-1 NVIDIA Device 0fbc driver: snd_hda_intel bus-ID: 01:00.1
           Card-2 C-Media CMI8738/CMI8768 PCI Audio
           driver: snd_cmipci port: 9e00 bus-ID: 06:06.0
           Sound: Advanced Linux Sound Architecture v: k4.8.0-53-generic
Network:   Card: Intel 82574L Gigabit Network Connection
           driver: e1000e v: 3.2.6-k port: cf00 bus-ID: 04:00.0
           IF: enp4s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 2000.4GB (5.2% used)
           ID-1: /dev/sda model: WDC_WD2002FAEX size: 2000.4GB
Partition: ID-1: / size: 806G used: 83G (11%) fs: ext4 dev: /dev/sda8
           ID-2: swap-1 size: 16.50GB used: 0.00GB (0%) fs: swap dev: /dev/sda7
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 23.6C mobo: N/A gpu: 0.0:32C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 237 Uptime: 4:35 Memory: 2214.0/3948.9MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 
I tried un-installing the driver and then re-installing it via "Administration>Printers" to no avail. I tried the the troubleshoot entry in the help menu of printers. At one point the dialog says

No system journel entries were found. This may be because you are not an administrator. To fetch journal entries please run this command:

Code: Select all

su -c 'journalctl -u cups.service --since="None" --until="2017-10-25 13:56:58"' > troubleshoot-logs.txt
My logon account is the default administrator account created when I installed LinuxMint 18.2. The result of entering this command in the terminal is:

su: Authentication failure

I've tried this multiple times to make sure I did not enter my password incorrectly with the same consistent result.

I really need my printer to work. This is the first time since I've owned this printer that it has stopped working in Linux.


How do I diagnose and fix this problem? What output or logs can I post here to help you people help me correct this?

Thank you.
Last edited by grungy_me on Thu Oct 26, 2017 10:58 am, edited 1 time in total.

grungy_me
Level 3
Level 3
Posts: 136
Joined: Mon Sep 30, 2013 3:54 pm

Re: Network printer stopped working in LM 18.2

Post by grungy_me » Wed Oct 25, 2017 2:12 pm

Went further past the terminal entry in the troubleshoot and it finally gave me some output. I apologize as it is really long and I don't know what's relevant and what is not.

Code: Select all

Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7fdd07c97898>):
{'cups_connection_failure': False}
Page 2 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7fdd07c97a20>):
{'cups_dest': <cups.Dest Brother-HL-2170W-series (default)>,
 'cups_instance': None,
 'cups_queue': 'Brother-HL-2170W-series',
 'cups_queue_listed': True}
Page 3 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7fdd07c97550>):
{'cups_device_uri_scheme': 'dnssd',
 'cups_printer_dict': {'device-uri': 'dnssd://Brother%20HL-2170W%20series._pdl-datastream._tcp.local/',
                       'printer-info': 'Brother HL-2170W series',
                       'printer-is-shared': False,
                       'printer-location': '',
                       'printer-make-and-model': 'Brother HL-2170W '
                                                 'Foomatic/ljet4d',
                       'printer-state': 3,
                       'printer-state-message': 'The printer is not '
                                                'responding.',
                       'printer-state-reasons': ['none'],
                       'printer-type': 10661908,
                       'printer-uri-supported': 'ipp://localhost/printers/Brother-HL-2170W-series'},
 'cups_printer_remote': False,
 'is_cups_class': False,
 'local_cups_queue_attributes': {'charset-configured': 'utf-8',
                                 'charset-supported': ['us-ascii', 'utf-8'],
                                 'color-supported': False,
                                 'compression-supported': ['none', 'gzip'],
                                 'copies-default': 1,
                                 'copies-supported': (1, 9999),
                                 'cups-version': '2.1.3',
                                 'device-uri': 'dnssd://Brother%20HL-2170W%20series._pdl-datastream._tcp.local/',
                                 'document-format-default': 'application/octet-stream',
                                 'document-format-supported': ['application/octet-stream',
                                                               'application/pdf',
                                                               'application/postscript',
                                                               'application/vnd.adobe-reader-postscript',
                                                               'application/vnd.cups-command',
                                                               'application/vnd.cups-pdf',
                                                               'application/vnd.cups-pdf-banner',
                                                               'application/vnd.cups-postscript',
                                                               'application/vnd.cups-raster',
                                                               'application/vnd.cups-raw',
                                                               'application/x-cshell',
                                                               'application/x-csource',
                                                               'application/x-perl',
                                                               'application/x-shell',
                                                               'image/gif',
                                                               'image/jpeg',
                                                               'image/png',
                                                               'image/pwg-raster',
                                                               'image/tiff',
                                                               'image/urf',
                                                               'image/x-bitmap',
                                                               'image/x-photocd',
                                                               'image/x-portable-anymap',
                                                               'image/x-portable-bitmap',
                                                               'image/x-portable-graymap',
                                                               'image/x-portable-pixmap',
                                                               'image/x-sgi-rgb',
                                                               'image/x-sun-raster',
                                                               'image/x-xbitmap',
                                                               'image/x-xpixmap',
                                                               'image/x-xwindowdump',
                                                               'text/css',
                                                               'text/html',
                                                               'text/plain'],
                                 'finishings-default': 3,
                                 'finishings-supported': [3],
                                 'generated-natural-language-supported': ['en-us'],
                                 'ipp-features-supported': ['subscription-object'],
                                 'ipp-versions-supported': ['1.0',
                                                            '1.1',
                                                            '2.0',
                                                            '2.1'],
                                 'ippget-event-life': 15,
                                 'job-cancel-after-default': 10800,
                                 'job-cancel-after-supported': (0, 2147483647),
                                 'job-creation-attributes-supported': ['copies',
                                                                       'finishings',
                                                                       'ipp-attribute-fidelity',
                                                                       'job-hold-until',
                                                                       'job-name',
                                                                       'job-priority',
                                                                       'job-sheets',
                                                                       'media',
                                                                       'media-col',
                                                                       'multiple-document-handling',
                                                                       'number-up',
                                                                       'output-bin',
                                                                       'orientation-requested',
                                                                       'page-ranges',
                                                                       'print-color-mode',
                                                                       'print-quality',
                                                                       'printer-resolution',
                                                                       'sides'],
                                 'job-hold-until-default': 'no-hold',
                                 'job-hold-until-supported': ['no-hold',
                                                              'indefinite',
                                                              'day-time',
                                                              'evening',
                                                              'night',
                                                              'second-shift',
                                                              'third-shift',
                                                              'weekend'],
                                 'job-ids-supported': True,
                                 'job-k-limit': 0,
                                 'job-k-octets-supported': (0, 844270736),
                                 'job-page-limit': 0,
                                 'job-priority-default': 50,
                                 'job-priority-supported': [100],
                                 'job-quota-period': 0,
                                 'job-settable-attributes-supported': ['copies',
                                                                       'finishings',
                                                                       'job-hold-until',
                                                                       'job-name',
                                                                       'job-priority',
                                                                       'media',
                                                                       'media-col',
                                                                       'multiple-document-handling',
                                                                       'number-up',
                                                                       'output-bin',
                                                                       'orientation-requested',
                                                                       'page-ranges',
                                                                       'print-color-mode',
                                                                       'print-quality',
                                                                       'printer-resolution',
                                                                       'sides'],
                                 'job-sheets-default': ('none', 'none'),
                                 'job-sheets-supported': ['none',
                                                          'classified',
                                                          'confidential',
                                                          'form',
                                                          'secret',
                                                          'standard',
                                                          'topsecret',
                                                          'unclassified'],
                                 'jpeg-k-octets-supported': (0, 844270736),
                                 'jpeg-x-dimension-supported': (0, 65535),
                                 'jpeg-y-dimension-supported': (1, 65535),
                                 'marker-change-time': 0,
                                 'media-bottom-margin-supported': [1270],
                                 'media-col-default': '(unknown IPP value tag '
                                                      '0x34)',
                                 'media-col-supported': ['media-bottom-margin',
                                                         'media-left-margin',
                                                         'media-right-margin',
                                                         'media-size',
                                                         'media-source',
                                                         'media-top-margin',
                                                         'media-type'],
                                 'media-default': 'na_letter_8.5x11in',
                                 'media-left-margin-supported': [635],
                                 'media-right-margin-supported': [635],
                                 'media-size-supported': ['(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)',
                                                          '(unknown IPP value '
                                                          'tag 0x34)'],
                                 'media-source-supported': ['auto',
                                                            'top',
                                                            'middle',
                                                            'bottom',
                                                            'by-pass-tray',
                                                            'auto',
                                                            'envelope',
                                                            'manual'],
                                 'media-supported': ['na_letter_8.5x11in',
                                                     'iso_a4_210x297mm',
                                                     'oe_11x17in_11x17in',
                                                     'iso_a3_297x420mm',
                                                     'iso_a5_148x210mm',
                                                     'jis_b5_182x257mm',
                                                     'na_number-10_4.125x9.5in',
                                                     'iso_c5_162x229mm',
                                                     'iso_dl_110x220mm',
                                                     'om_env-isob-5_176.04x250.12mm',
                                                     'na_monarch_3.875x7.5in',
                                                     'na_executive_7.25x10.5in',
                                                     'na_legal_8.5x14in',
                                                     'custom_min_0.5x0.5in',
                                                     'custom_max_35277.78x35277.78mm'],
                                 'media-top-margin-supported': [1270],
                                 'multiple-document-handling-supported': ['separate-documents-uncollated-copies',
                                                                          'separate-documents-collated-copies'],
                                 'multiple-document-jobs-supported': True,
                                 'multiple-operation-time-out': 300,
                                 'multiple-operation-time-out-action': 'process-job',
                                 'natural-language-configured': 'en-us',
                                 'notify-attributes-supported': ['printer-state-change-time',
                                                                 'notify-lease-expiration-time',
                                                                 'notify-subscriber-user-name'],
                                 'notify-events-default': ['job-completed'],
                                 'notify-events-supported': ['job-completed',
                                                             'job-config-changed',
                                                             'job-created',
                                                             'job-progress',
                                                             'job-state-changed',
                                                             'job-stopped',
                                                             'printer-added',
                                                             'printer-changed',
                                                             'printer-config-changed',
                                                             'printer-deleted',
                                                             'printer-finishings-changed',
                                                             'printer-media-changed',
                                                             'printer-modified',
                                                             'printer-restarted',
                                                             'printer-shutdown',
                                                             'printer-state-changed',
                                                             'printer-stopped',
                                                             'server-audit',
                                                             'server-restarted',
                                                             'server-started',
                                                             'server-stopped'],
                                 'notify-lease-duration-default': 86400,
                                 'notify-lease-duration-supported': (0,
                                                                     2147483647),
                                 'notify-max-events-supported': [100],
                                 'notify-pull-method-supported': ['ippget'],
                                 'notify-schemes-supported': ['dbus',
                                                              'mailto',
                                                              'rss'],
                                 'number-up-default': 1,
                                 'number-up-supported': [1, 2, 4, 6, 9, 16],
                                 'operations-supported': [2,
                                                          4,
                                                          5,
                                                          6,
                                                          8,
                                                          9,
                                                          10,
                                                          11,
                                                          12,
                                                          13,
                                                          16,
                                                          17,
                                                          18,
                                                          19,
                                                          20,
                                                          21,
                                                          22,
                                                          23,
                                                          24,
                                                          25,
                                                          26,
                                                          27,
                                                          28,
                                                          34,
                                                          35,
                                                          37,
                                                          38,
                                                          56,
                                                          57,
                                                          59,
                                                          16385,
                                                          16386,
                                                          16387,
                                                          16388,
                                                          16389,
                                                          16390,
                                                          16391,
                                                          16392,
                                                          16393,
                                                          16394,
                                                          16395,
                                                          16396,
                                                          16397,
                                                          16398,
                                                          16399,
                                                          16423,
                                                          14],
                                 'orientation-requested-default': None,
                                 'orientation-requested-supported': [3,
                                                                     4,
                                                                     5,
                                                                     6],
                                 'output-bin-default': 'face-down',
                                 'output-bin-supported': ['face-down'],
                                 'page-ranges-supported': True,
                                 'pages-per-minute': 1,
                                 'pdf-k-octets-supported': (0, 844270736),
                                 'pdf-versions-supported': ['adobe-1.2',
                                                            'adobe-1.3',
                                                            'adobe-1.4',
                                                            'adobe-1.5',
                                                            'adobe-1.6',
                                                            'adobe-1.7',
                                                            'iso-19005-1_2005',
                                                            'iso-32000-1_2008',
                                                            'pwg-5102.3'],
                                 'pdl-override-supported': ['attempted'],
                                 'port-monitor': 'none',
                                 'port-monitor-supported': ['none'],
                                 'print-color-mode-default': 'monochrome',
                                 'print-color-mode-supported': ['monochrome'],
                                 'print-quality-default': 4,
                                 'print-quality-supported': [4],
                                 'printer-commands': ['AutoConfigure',
                                                      'Clean',
                                                      'PrintSelfTestPage'],
                                 'printer-config-change-date-time': '(IPP_TAG_DATE)',
                                 'printer-config-change-time': 1508952976,
                                 'printer-current-time': '(IPP_TAG_DATE)',
                                 'printer-device-id': 'DRV:Dljet4d,R0,M0,TG;',
                                 'printer-dns-sd-name': None,
                                 'printer-error-policy': 'retry-job',
                                 'printer-error-policy-supported': ['abort-job',
                                                                    'retry-current-job',
                                                                    'retry-job',
                                                                    'stop-printer'],
                                 'printer-geo-location': '(unknown IPP value '
                                                         'tag 0x12)',
                                 'printer-get-attributes-supported': ['document-format'],
                                 'printer-icons': 'http://localhost/icons/Brother-HL-2170W-series.png',
                                 'printer-info': 'Brother HL-2170W series',
                                 'printer-is-accepting-jobs': True,
                                 'printer-is-shared': False,
                                 'printer-location': '',
                                 'printer-make-and-model': 'Brother HL-2170W '
                                                           'Foomatic/ljet4d',
                                 'printer-more-info': 'http://localhost/printers/Brother-HL-2170W-series',
                                 'printer-name': 'Brother-HL-2170W-series',
                                 'printer-op-policy': 'default',
                                 'printer-op-policy-supported': ['authenticated',
                                                                 'default'],
                                 'printer-organization': '',
                                 'printer-organizational-unit': '',
                                 'printer-resolution-default': (600, 600, 3),
                                 'printer-resolution-supported': [(75, 75, 3),
                                                                  (150, 150, 3),
                                                                  (300, 300, 3),
                                                                  (600,
                                                                   600,
                                                                   3)],
                                 'printer-settable-attributes-supported': ['printer-geo-location',
                                                                           'printer-info',
                                                                           'printer-location',
                                                                           'printer-organization',
                                                                           'printer-organizational-unit'],
                                 'printer-state': 3,
                                 'printer-state-change-date-time': '(IPP_TAG_DATE)',
                                 'printer-state-change-time': 1508953661,
                                 'printer-state-message': 'The printer is not '
                                                          'responding.',
                                 'printer-state-reasons': ['none'],
                                 'printer-type': 10661908,
                                 'printer-up-time': 1508954174,
                                 'printer-uri-supported': ['ipp://localhost/printers/Brother-HL-2170W-series'],
                                 'printer-uuid': 'urn:uuid:e0b65baa-f3c6-3e6b-5343-410014620457',
                                 'pwg-raster-document-resolution-supported': [(75,
                                                                               75,
                                                                               3),
                                                                              (150,
                                                                               150,
                                                                               3),
                                                                              (300,
                                                                               300,
                                                                               3),
                                                                              (600,
                                                                               600,
                                                                               3)],
                                 'pwg-raster-document-sheet-back': 'normal',
                                 'pwg-raster-document-type-supported': ['adobergb-8',
                                                                        'adobergb-16',
                                                                        'black-1',
                                                                        'black-8',
                                                                        'black-16',
                                                                        'cmyk-8',
                                                                        'cmyk-16',
                                                                        'rgb-8',
                                                                        'rgb-16',
                                                                        'sgray-1',
                                                                        'sgray-8',
                                                                        'sgray-16',
                                                                        'srgb-8',
                                                                        'srgb-16'],
                                 'queued-job-count': 0,
                                 'server-is-sharing-printers': False,
                                 'sides-default': 'one-sided',
                                 'sides-supported': ['one-sided',
                                                     'two-sided-long-edge',
                                                     'two-sided-short-edge'],
                                 'uri-authentication-supported': ['requesting-user-name'],
                                 'uri-security-supported': ['none'],
                                 'which-jobs-supported': ['completed',
                                                          'not-completed',
                                                          'aborted',
                                                          'all',
                                                          'canceled',
                                                          'pending',
                                                          'pending-held',
                                                          'processing',
                                                          'processing-stopped']}}
Page 4 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7fdd07c97eb8>):
{'cups_printer_ppd_defaults': {'General': {'Duplex': 'None',
                                           'InputSlot': 'Default',
                                           'PageRegion': 'Letter',
                                           'PageSize': 'Letter',
                                           'Resolution': '600x600dpi'}},
 'cups_printer_ppd_valid': True,
 'missing_pkgs_and_exes': ([], [])}
Page 5 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7fdd287e3f98>):
{'printer_is_remote': False}
Page 6 (<troubleshoot.DeviceListed.DeviceListed object at 0x7fdd15d32a20>):
{'cups_device_dict': {'device-class': 'network',
                      'device-id': 'MFG:Brother;MDL:HL-2170W series;CMD:PCL;',
                      'device-info': 'Brother HL-2170W series',
                      'device-make-and-model': 'Brother HL-2170W series'}}
Page 7 (<troubleshoot.PrinterStateReasons.PrinterStateReasons object at 0x7fdd15d329b0>):
{'printer-state-message': 'The printer is not responding.',
 'printer-state-reasons': ['none']}
Page 8 (<troubleshoot.PrintTestPage.PrintTestPage object at 0x7fdd15d32a90>):
{'test_page_job_status': [(True,
                           14,
                           'Brother-HL-2170W-series',
                           'Untitled1',
                           'Processing',
                           {'InputSlot': 'Default',
                            'PageSize': 'Letter',
                            'attributes-charset': 'utf-8',
                            'attributes-natural-language': 'en-us',
                            'date-time-at-completed': None,
                            'date-time-at-creation': '(IPP_TAG_DATE)',
                            'date-time-at-processing': '(IPP_TAG_DATE)',
                            'document-format': 'application/pdf',
                            'document-format-detected': 'application/pdf',
                            'document-format-supplied': 'application/octet-stream',
                            'document-name-supplied': 'pqUtAd',
                            'job-hold-until': 'no-hold',
                            'job-id': 14,
                            'job-impressions-completed': 0,
                            'job-k-octets': 26,
                            'job-media-progress': 0,
                            'job-media-sheets-completed': 0,
                            'job-more-info': 'http://localhost/jobs/14',
                            'job-printer-state-message': 'Connecting to '
                                                         'printer.',
                            'job-printer-state-reasons': ['connecting-to-device'],
                            'job-printer-up-time': 1508954218,
                            'job-printer-uri': 'ipp://localhost/printers/Brother-HL-2170W-series',
                            'job-priority': 50,
                            'job-sheets': ['none', 'none'],
                            'job-state': 5,
                            'job-state-reasons': 'job-printing',
                            'job-uri': 'ipp://localhost/jobs/14',
                            'job-uuid': 'urn:uuid:be9aadbe-fec1-3531-65e0-58c6459dfaaa',
                            'number-of-documents': 1,
                            'printer-uri': 'ipp://localhost:631/printers/Brother-HL-2170W-series',
                            'time-at-completed': None,
                            'time-at-creation': 1508954201,
                            'time-at-processing': 1508954201})],
 'test_page_successful': False}
Page 9 (<troubleshoot.PrinterStateReasons.PrinterStateReasons object at 0x7fdd15d32f98>):
{'printer-state-message': 'The printer is not responding.',
 'printer-state-reasons': ['connecting-to-device']}
Page 10 (<troubleshoot.Locale.Locale object at 0x7fdd15d32b00>):
{'job_page_size': 'Letter',
 'printer_page_size': 'Letter',
 'system_locale_lang': None,
 'user_locale_ctype': 'en_US',
 'user_locale_messages': 'en_US'}

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ClixTrix
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Posts: 1069
Joined: Wed Dec 09, 2015 11:40 am
Location: Columbus, Ohio, USA

Re: Network printer stopped working in LM 18.2

Post by ClixTrix » Wed Oct 25, 2017 5:25 pm

If it's ethernet/wired to the router, is it setup with a fixed or DHCP address? NOT CONNECTED makes me think it's not on the network.

In either case, does it respond to PING from the terminal, e.g. PING 192.168.1.100 (depending on what address it was given)

Most Printers have a method to dump-print their configuration or status from console button(s). Got this suggestion off the web:

Make sure that the front cover is closed and the power cord is plugged in. Turn on the printer and wait until the printer is in the Ready state. Press Go button three times within 2 seconds. The printer will print the current printer settings page.

Also, many printers require initial install via USB to eventually move to ethernet or wifi. That printer reminds me a little of the HP P1102W that once it's on the net, I can use a browser to access it's web server to check status. However, that one does require that USB initial setup process.
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Re: Network printer stopped working in LM 18.2 - SOLVED

Post by grungy_me » Thu Oct 26, 2017 10:58 am

Thank you ClixTrix for your help and for pointing me in the right direction. This was not a LinuxMint problem at all. My printer is ethernet/wired to my network switch which was setup by myself many years ago with a fixed address 192.168.0.100. And once I realized that pinging it was not responding it put me on the trail. Then I realized that the lights on the network switch for the port the printer is connected too were not on, then I knew something was up with the printer itself. Printing out a self test page with the printer showed it didn't even have a an IP address and that the wireless ethernet was on, not the wired. It's either/or with this model, not both for the ethernet interfaces. Something caused the settings in the printer to change or corrupt.

I'll detail my solution here in case anyone else has this problem and needs a solution.

What I did was to reset the network default settings of the printer via it's front button. (You can find this information on page 59 of the pdf version user guide, and page 46 of the pdf version setup guide) This sets the printer back to 192.168.1.100, but I cannot connect to the printer web interface via web browser since I'm on 192.168.0.xxx. So I temporarily change my computer IP address to 192.168.1.2 via the network manager icon in the panel. Open my web browser and enter in the address bar:

Code: Select all

http://192.168.1.100
In the printer web interface, goto "Network Configuration", then "Configure TCP/IP" and change the address to 192.168.0.100. Then changed my computer IP address back to 192.168.0.2 and refresh the web browser to show the page again. Not all of you will have to do this. It depends whether your network is setup for 192.168.1.xxx, or 192.168.0.xxx.

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Re: Network printer stopped working in LM 18.2 - SOLVED

Post by ClixTrix » Thu Oct 26, 2017 12:57 pm

grungy_me wrote:Something caused the settings in the printer to change or corrupt.
There is often a method to factory reset using a sequence of buttons on a printer, e.g. power-up while holding down "X". Any chance the printer was reset in that manner?

Also, have you tried to power off/on and pulling the plug to see if those changes hold, i.e. is it dropping settings with power off including plug disconnected?

Glad it's working.
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Re: Network printer stopped working in LM 18.2 - SOLVED

Post by grungy_me » Thu Oct 26, 2017 1:10 pm

There is often a method to factory reset using a sequence of buttons on a printer, e.g. power-up while holding down "X". Any chance the printer was reset in that manner?
Yes, that is indeed how the network default settings are reset through the single front button plus power switch combination, plus seven taps of the front button once the error lights go out. I considered that a possibility, but it would be rather difficult to accidentally do it. In addition, once it is reset it has an IP address which it did not have when it was not working.
Also, have you tried to power off/on and pulling the plug to see if those changes hold, i.e. is it dropping settings with power off including plug disconnected?
Yes, settings are holding as expected. Just powered it back on before typing this up to check and it prints beautifully. Thanks again for your help. :D

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Re: Network printer stopped working in LM 18.2 - SOLVED

Post by ClixTrix » Thu Oct 26, 2017 7:17 pm

Tis the season for spooky problems. :shock:
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