Sound gone - unexpectedly

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vliscony
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Sound gone - unexpectedly

Postby vliscony » Sun Oct 29, 2017 11:03 pm

Suddenly, the sound is gone, and I have only one suspicion: the 10/29 update to linux-firmware to 1.157.13. I don't know if that's a reasonable suspicion, and if it is reasonable to suspect that, I do not know how to uninstall it and revert to the prior version. (1.157.11)
I don't know what else to look for.
[b]LM18.2 with 4.8 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB GDDR5; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; Bluetooth USB BT; card reader; Logitech OrbitSphere/AF; HP Officejet Pro 8630

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Re: Sound gone - unexpectedly

Postby catweazel » Mon Oct 30, 2017 1:24 am

If you think it is the firmware then you can uninstall it from within Synaptic package manager; Simply type linux-firmware into the search box, mark it for complete removal and apply. After doing that, download your preferred firmware from this link.

Start a terminal and cd into the download directory and issue this command:

Code: Select all

sudo dpkg -i linux-firmware_*_all.deb

Just make sure you don't have more than one firmware package downloaded when you do that.
If your problem is fixed, please mark your thread as [SOLVED] by editing the title of the first message in the thread.

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vliscony
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Re: Sound gone - unexpectedly

Postby vliscony » Mon Oct 30, 2017 7:08 am

Hmm... thanks...
i am not too sure on my feet here, my only reason for suspecting that firmware version is because it is the last thing that happened BEFORE I lost the sound.

When I mark it for complete removal, it also wants to remove linux-kernel-generic and install a bunch of linux headers

quote
linux-firmware will be removed with configuration
linux-kernel-generic will be removed
linux-headers-4.8.0-53 (version 4.8.0-53.56~16.04.1) will be installed
linux-headers-4.8.0-53-generic (version 4.8.0-53.56~16.04.1) will be installed
linux-image-4.8.0-53-generic (version 4.8.0-53.56~16.04.1) will be installed
linux-image-extra-4.8.0-53-generic (version 4.8.0-53.56~16.04.1) will be installed
unquote

then what I found was the latest version prior to .13_all from 10/20 being _all from 3/26/16:
linux-firmware_1.157_all.deb 21-Mar-2016 23:53 31M
so I picked that one.
and proceded accordingly. I presume those other changes have to do with dependencies.

In any case, I turned back the clock here, and evidently, this was not the issue, for after restarting, I still had no sound. In short, I am going to let the 1.157.13 update go through next time, for it was NOT the problem. which leaves me with figuring out why my sound is suddenly not working.
[b]LM18.2 with 4.8 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB GDDR5; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; Bluetooth USB BT; card reader; Logitech OrbitSphere/AF; HP Officejet Pro 8630

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Re: Sound gone - unexpectedly

Postby Pjotr » Mon Oct 30, 2017 9:30 am

Did you, by any chance, install sandbox Firejail?
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Re: Sound gone - unexpectedly

Postby Flemur » Mon Oct 30, 2017 10:17 am

vliscony wrote:Suddenly, the sound is gone, and I have only one suspicion: the 10/29 update to linux-firmware to 1.157.13.

What returns from -

Code: Select all

aplay -L

If you get any valid devices, check 'pavucontrol' and 'aslamixer' for muted output.
Mint 18.2 Xfce/fluxbox/pulse-less - Xubuntu 16.10/fluxbox/pulse-less
Please edit your original post title to include [SOLVED] if/when it is solved!
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Re: Sound gone - unexpectedly

Postby vliscony » Mon Oct 30, 2017 4:53 pm

Code: Select all

Playback/recording through the PulseAudio sound server
null
    Discard all samples (playback) or generate zero samples (capture)
pulse
    PulseAudio Sound Server
sysdefault:CARD=PCH
    HDA Intel PCH, ALC1150 Analog
    Default Audio Device
front:CARD=PCH,DEV=0
    HDA Intel PCH, ALC1150 Analog
    Front speakers
surround21:CARD=PCH,DEV=0
    HDA Intel PCH, ALC1150 Analog
    2.1 Surround output to Front and Subwoofer speakers
surround40:CARD=PCH,DEV=0
    HDA Intel PCH, ALC1150 Analog
    4.0 Surround output to Front and Rear speakers
surround41:CARD=PCH,DEV=0
    HDA Intel PCH, ALC1150 Analog
    4.1 Surround output to Front, Rear and Subwoofer speakers
surround50:CARD=PCH,DEV=0
    HDA Intel PCH, ALC1150 Analog
    5.0 Surround output to Front, Center and Rear speakers
surround51:CARD=PCH,DEV=0
    HDA Intel PCH, ALC1150 Analog
    5.1 Surround output to Front, Center, Rear and Subwoofer speakers
surround71:CARD=PCH,DEV=0
    HDA Intel PCH, ALC1150 Analog
    7.1 Surround output to Front, Center, Side, Rear and Woofer speakers
iec958:CARD=PCH,DEV=0
    HDA Intel PCH, ALC1150 Digital
    IEC958 (S/PDIF) Digital Audio Output
dmix:CARD=PCH,DEV=0
    HDA Intel PCH, ALC1150 Analog
    Direct sample mixing device
dmix:CARD=PCH,DEV=1
    HDA Intel PCH, ALC1150 Digital
    Direct sample mixing device
dsnoop:CARD=PCH,DEV=0
    HDA Intel PCH, ALC1150 Analog
    Direct sample snooping device
dsnoop:CARD=PCH,DEV=1
    HDA Intel PCH, ALC1150 Digital
    Direct sample snooping device
hw:CARD=PCH,DEV=0
    HDA Intel PCH, ALC1150 Analog
    Direct hardware device without any conversions
hw:CARD=PCH,DEV=1
    HDA Intel PCH, ALC1150 Digital
    Direct hardware device without any conversions
plughw:CARD=PCH,DEV=0
    HDA Intel PCH, ALC1150 Analog
    Hardware device with all software conversions
plughw:CARD=PCH,DEV=1
    HDA Intel PCH, ALC1150 Digital
    Hardware device with all software conversions
hdmi:CARD=HDMI,DEV=0
    HDA ATI HDMI, HDMI 0
    HDMI Audio Output
hdmi:CARD=HDMI,DEV=1
    HDA ATI HDMI, HDMI 1
    HDMI Audio Output
hdmi:CARD=HDMI,DEV=2
    HDA ATI HDMI, HDMI 2
    HDMI Audio Output
hdmi:CARD=HDMI,DEV=3
    HDA ATI HDMI, HDMI 3
    HDMI Audio Output
hdmi:CARD=HDMI,DEV=4
    HDA ATI HDMI, HDMI 4
    HDMI Audio Output
hdmi:CARD=HDMI,DEV=5
    HDA ATI HDMI, HDMI 5
    HDMI Audio Output
dmix:CARD=HDMI,DEV=3
    HDA ATI HDMI, HDMI 0
    Direct sample mixing device
dmix:CARD=HDMI,DEV=7
    HDA ATI HDMI, HDMI 1
    Direct sample mixing device
dmix:CARD=HDMI,DEV=8
    HDA ATI HDMI, HDMI 2
    Direct sample mixing device
dmix:CARD=HDMI,DEV=9
    HDA ATI HDMI, HDMI 3
    Direct sample mixing device
dmix:CARD=HDMI,DEV=10
    HDA ATI HDMI, HDMI 4
    Direct sample mixing device
dmix:CARD=HDMI,DEV=11
    HDA ATI HDMI, HDMI 5
    Direct sample mixing device
dsnoop:CARD=HDMI,DEV=3
    HDA ATI HDMI, HDMI 0
    Direct sample snooping device
dsnoop:CARD=HDMI,DEV=7
    HDA ATI HDMI, HDMI 1
    Direct sample snooping device
dsnoop:CARD=HDMI,DEV=8
    HDA ATI HDMI, HDMI 2
    Direct sample snooping device
dsnoop:CARD=HDMI,DEV=9
    HDA ATI HDMI, HDMI 3
    Direct sample snooping device
dsnoop:CARD=HDMI,DEV=10
    HDA ATI HDMI, HDMI 4
    Direct sample snooping device
dsnoop:CARD=HDMI,DEV=11
    HDA ATI HDMI, HDMI 5
    Direct sample snooping device
hw:CARD=HDMI,DEV=3
    HDA ATI HDMI, HDMI 0
    Direct hardware device without any conversions
hw:CARD=HDMI,DEV=7
    HDA ATI HDMI, HDMI 1
    Direct hardware device without any conversions
hw:CARD=HDMI,DEV=8
    HDA ATI HDMI, HDMI 2
    Direct hardware device without any conversions
hw:CARD=HDMI,DEV=9
    HDA ATI HDMI, HDMI 3
    Direct hardware device without any conversions
hw:CARD=HDMI,DEV=10
    HDA ATI HDMI, HDMI 4
    Direct hardware device without any conversions
hw:CARD=HDMI,DEV=11
    HDA ATI HDMI, HDMI 5
    Direct hardware device without any conversions
plughw:CARD=HDMI,DEV=3
    HDA ATI HDMI, HDMI 0
    Hardware device with all software conversions
plughw:CARD=HDMI,DEV=7
    HDA ATI HDMI, HDMI 1
    Hardware device with all software conversions
plughw:CARD=HDMI,DEV=8
    HDA ATI HDMI, HDMI 2
    Hardware device with all software conversions
plughw:CARD=HDMI,DEV=9
    HDA ATI HDMI, HDMI 3
    Hardware device with all software conversions
plughw:CARD=HDMI,DEV=10
    HDA ATI HDMI, HDMI 4
    Hardware device with all software conversions
plughw:CARD=HDMI,DEV=11
    HDA ATI HDMI, HDMI 5
    Hardware device with all software conversions
rogier@123456 ~ $

Pavucontrol - no indication of anything being muted.
Aslamixer - not present.

Note: I get some system sounds, just not audio from youtube, or skype, or zoom.
Last edited by WharfRat on Thu Nov 02, 2017 11:27 pm, edited 2 times in total.
Reason: Added code tag
[b]LM18.2 with 4.8 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB GDDR5; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; Bluetooth USB BT; card reader; Logitech OrbitSphere/AF; HP Officejet Pro 8630

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vliscony
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Re: Sound gone - unexpectedly

Postby vliscony » Mon Oct 30, 2017 5:00 pm

Ref Firejail, no, no firejail running right now, nor recently. This change happened quite suddenly.
[b]LM18.2 with 4.8 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB GDDR5; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; Bluetooth USB BT; card reader; Logitech OrbitSphere/AF; HP Officejet Pro 8630

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Re: Sound gone - unexpectedly

Postby Pjotr » Mon Oct 30, 2017 5:12 pm

Please generate an overview of your system like this:

- Launch a terminal window (this is how to launch a terminal window);

- make the terminal window full screen, to avoid chopped lines;

- copy/paste this command into the terminal:

Code: Select all

inxi -Fxz

(if you type: the letter F is a capital letter)

- Press Enter.

- Copy/paste the output in your next message.
Tip: 10 things to do after installing Linux Mint 18.2 Sonya
Keep your Linux Mint healthy: Avoid these 10 fatal mistakes
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Re: Sound gone - unexpectedly

Postby vliscony » Tue Oct 31, 2017 5:17 am

here you go
(please note, things were working fine for months. The day when the problem surfaced, I had restarted the machine and by now I have eliminated the update which had happened the day before as the culprit - see above in this thread) :

Code: Select all

rogier@123456 ~ $ inxi -Fxz
System:    Host: 123456 Kernel: 4.10.0-37-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.4.3 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.2 Sonya
Machine:   System: ASUS product: All Series
           Mobo: ASUSTeK model: X99-A/USB 3.1 v: Rev 1.xx
           Bios: American Megatrends v: 3101 date: 05/04/2016
CPU:       Hexa core Intel Core i7-5820K (-HT-MCP-) cache: 15360 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 39581
           clock speeds: max: 3600 MHz 1: 1292 MHz 2: 1215 MHz 3: 1377 MHz
           4: 1680 MHz 5: 1220 MHz 6: 1199 MHz 7: 1248 MHz 8: 1215 MHz
           9: 1344 MHz 10: 1648 MHz 11: 1492 MHz 12: 1391 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Device 67df bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 drivers: amdgpu (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.00hz, 1920x1080@60.00hz
           GLX Renderer: Gallium 0.4 on AMD POLARIS10 (DRM 3.9.0 / 4.10.0-37-generic, LLVM 3.8.0)
           GLX Version: 3.0 Mesa 12.0.6 Direct Rendering: Yes
Audio:     Card-1 Intel C610/X99 series HD Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Card-2 Advanced Micro Devices [AMD/ATI] Device aaf0
           driver: snd_hda_intel bus-ID: 01:00.1
           Card-3 Logitech HD Pro Webcam C920
           driver: USB Audio usb-ID: 003-007
           Sound: Advanced Linux Sound Architecture v: k4.10.0-37-generic
Network:   Card: Intel Ethernet Connection (2) I218-V
           driver: e1000e v: 3.2.6-k port: f000 bus-ID: 00:19.0
           IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 4508.9GB (5.6% used)
           ID-1: /dev/sda model: HFS500G32TND size: 500.1GB
           ID-2: /dev/sdb model: ST2000DX001 size: 2000.4GB
           ID-3: /dev/sdc model: ST2000DX001 size: 2000.4GB
           ID-4: USB /dev/sde model: HP_Officejet_Pro size: 8.0GB
Partition: ID-1: / size: 396G used: 174G (47%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 68.63GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 37.0C mobo: N/A gpu: 43.0
           Fan Speeds (in rpm): cpu: 0
Info:      Processes: 407 Uptime: 21:36 Memory: 25440.5/64339.8MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35
rogier@123456 ~ $
Last edited by WharfRat on Thu Nov 02, 2017 11:25 pm, edited 1 time in total.
Reason: Added code tag
[b]LM18.2 with 4.8 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB GDDR5; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; Bluetooth USB BT; card reader; Logitech OrbitSphere/AF; HP Officejet Pro 8630

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Re: Sound gone - unexpectedly

Postby Pjotr » Tue Oct 31, 2017 5:21 am

You have three sound cards. Try disabling the ones you don't use:
https://sites.google.com/site/easylinux ... ject/sound
Tip: 10 things to do after installing Linux Mint 18.2 Sonya
Keep your Linux Mint healthy: Avoid these 10 fatal mistakes
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Re: Sound gone - unexpectedly [SOLVED]

Postby vliscony » Tue Oct 31, 2017 5:55 pm

Well... I ended up resetting it all in Skype and via the speaker settings as well as pavu control, and right now it's all working again.

What is a mystery, is how come these things got unstuck from the way they were set up...

Hence, Herewith this issue is RESOLVED
[b]LM18.2 with 4.8 kernel, ZaReason Valta xi991, Intel Core i-7 6 core, 64 GB RAM; Radeon RX480 8GB GDDR5; SSD 500 GB; HD 2x 2TB/8GB cache; CD/DVD RW, Blu-ray/DVD/CD burner; Bluetooth USB BT; card reader; Logitech OrbitSphere/AF; HP Officejet Pro 8630

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Re: Sound gone - unexpectedly [SOLVED]

Postby Flemur » Wed Nov 01, 2017 2:35 pm

vliscony wrote:Hence, Herewith this issue is RESOLVED

Great! Linux sound is touchy.
Aslamixer - not present.

My mistake: it's "alsamixer". If you do much audio, "qasmixer" is a great replacement for "alsamixer".
Mint 18.2 Xfce/fluxbox/pulse-less - Xubuntu 16.10/fluxbox/pulse-less
Please edit your original post title to include [SOLVED] if/when it is solved!
Your data and OS are backed up....right?

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Re: Sound gone - unexpectedly

Postby socal_jack » Thu Nov 02, 2017 10:24 pm

Had a recent experience like this when I updated the kernel to 4.4.0-98 on Tuesday (Oct 31st along with all the other updates), the HDMI/Displayport audio stopped working, doesn't even show up in the sound control panel anymore just the spdif mobo output. Typing in commands lspci and lsmod showed differences in lsmod output. Tried backing up the Nvidia driver to the other shown in Driver Manager (wasn't the last driver used though), from 384.90 to offered 340.102 version and sound works correctly again. It appears maybe the 384.90 needs to be re-compiled with newest headers possibly?


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