Mouse scrolling problem

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YankeeDK
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Mouse scrolling problem

Postby YankeeDK » Thu Nov 09, 2017 12:56 am

Hello everyone

I have a problem with my mouse. Some times it will not scroll. It will not work for a few minutes and then go back to normal and a few minutes later it stops working again. When it doesn't work, about 10-30 seconds after I scroll, it will slowly tick in 1 scroll at a time, usually about a second between each scroll until the scroll "stack" is used up. My mouse works fine in Windows and unfortunately I don't have a second mouse to test with.

What could possibly cause this?

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ClixTrix
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Posts: 143
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Location: Columbus, Ohio, USA

Re: Mouse scrolling problem

Postby ClixTrix » Thu Nov 09, 2017 11:24 am

Please run the following command from Terminal and post back the results.

Code: Select all

inxi -Fxz
Linux Mint 18.2 x64 Cinnamon Kernel 4.10.0-38 Xenial
Gigabyte GA-AB350M-D3H (F5a) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 16GB (2x8GB) /XFX HD5450-1GB
SSD Samsung EVO 960 250GB / HDD WD1600BEKT 160GB / SSD Toshiba OCZ VX500 512GB

YankeeDK
Level 1
Level 1
Posts: 3
Joined: Thu Nov 09, 2017 12:48 am

Re: Mouse scrolling problem

Postby YankeeDK » Thu Nov 09, 2017 12:25 pm

System: Host: YankeePC Kernel: 4.4.0-98-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.2.7 (Gtk 3.18.9-1ubuntu3.3)
Distro: Linux Mint 18.1 Serena
Machine: Mobo: ASUSTeK model: B150M-A v: Rev X.0x
Bios: American Megatrends v: 0311 date: 08/31/2015
CPU: Quad core Intel Core i7-6700 (-HT-MCP-) cache: 8192 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 27263
clock speeds: max: 4000 MHz 1: 799 MHz 2: 799 MHz 3: 799 MHz
4: 799 MHz 5: 799 MHz 6: 799 MHz 7: 799 MHz 8: 799 MHz
Graphics: Card: NVIDIA GM204 [GeForce GTX 970] bus-ID: 01:00.0
Display Server: X.Org 1.18.4 drivers: nvidia (unloaded: fbdev,vesa,nouveau)
Resolution: 1920x1080@60.00hz
GLX Renderer: GeForce GTX 970/PCIe/SSE2
GLX Version: 4.5.0 NVIDIA 384.98 Direct Rendering: Yes
Audio: Card-1 NVIDIA GM204 High Definition Audio Controller
driver: snd_hda_intel bus-ID: 01:00.1
Card-2 Intel Sunrise Point-H HD Audio
driver: snd_hda_intel bus-ID: 00:1f.3
Sound: Advanced Linux Sound Architecture v: k4.4.0-98-generic
Network: Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
driver: r8169 v: 2.3LK-NAPI port: d000 bus-ID: 04:00.0
IF: enp4s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives: HDD Total Size: 750.2GB (23.9% used)
ID-1: /dev/sda model: Samsung_SSD_850 size: 250.1GB
ID-2: /dev/sdb model: Samsung_SSD_850 size: 500.1GB
Partition: ID-1: / size: 226G used: 154G (72%) fs: ext4 dev: /dev/sdb2
ID-2: swap-1 size: 8.19GB used: 0.00GB (0%) fs: swap dev: /dev/sdb1
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 29.8C mobo: 27.8C gpu: 0.0:52C
Fan Speeds (in rpm): cpu: 0
Info: Processes: 255 Uptime: 1:20 Memory: 4229.0/7899.2MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481) inxi: 2.2.35

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ClixTrix
Level 3
Level 3
Posts: 143
Joined: Wed Dec 09, 2015 11:40 am
Location: Columbus, Ohio, USA

Re: Mouse scrolling problem

Postby ClixTrix » Fri Nov 10, 2017 8:40 am

Is the mouse USB, PS2, Wireless, Bluetooth?
Linux Mint 18.2 x64 Cinnamon Kernel 4.10.0-38 Xenial
Gigabyte GA-AB350M-D3H (F5a) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 16GB (2x8GB) /XFX HD5450-1GB
SSD Samsung EVO 960 250GB / HDD WD1600BEKT 160GB / SSD Toshiba OCZ VX500 512GB

YankeeDK
Level 1
Level 1
Posts: 3
Joined: Thu Nov 09, 2017 12:48 am

Re: Mouse scrolling problem

Postby YankeeDK » Mon Nov 13, 2017 4:19 am

ClixTrix wrote:Is the mouse USB, PS2, Wireless, Bluetooth?


It's wired to USB. I've tried changing the port, but it's the same.

User avatar
ClixTrix
Level 3
Level 3
Posts: 143
Joined: Wed Dec 09, 2015 11:40 am
Location: Columbus, Ohio, USA

Re: Mouse scrolling problem

Postby ClixTrix » Mon Nov 13, 2017 8:43 am

Usually, a mouse lag or stutter problem is either system thrashing or driver problem. Normally, I suspect video driver. However, need to understand when it happens.

Does the problem occur when you are using a specific application, like Firefox or Chrome? I'm curious if the problem is network related and the driver. I see you're Ethernet connected at 1000 Mbps. A lower speed test might be needed to test that possibility. I've encountered some past problems with that Realtek Ethernet chip and driver at Gigabit speeds using Linux.

Also, you're running Mint 18.1. Is this an older install and the problem suddenly started happening or was there some change that occurred before it started? You're running a current 4.4 Kernel, so did the problem start after a Kernel update?
Linux Mint 18.2 x64 Cinnamon Kernel 4.10.0-38 Xenial
Gigabyte GA-AB350M-D3H (F5a) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 16GB (2x8GB) /XFX HD5450-1GB
SSD Samsung EVO 960 250GB / HDD WD1600BEKT 160GB / SSD Toshiba OCZ VX500 512GB


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