HP 15q-by004az Realtek rtl8111 wifi not working at all

[DanielShip]

Hi. I'm a total newbie. I have tried searching many forums and tried many solutions given there, but nothing worked.
I installed Linux Mint 18.2, 64bit cinnamon, upgraded the kernel to 4.12.13, tried 5 or 6 different things I found online but cannot get the wifi to work at all. Before I updated the kernel, it said "cable unplugged". after updating the kernel, the connection doesn't appear at all. I don't have an ethernet connection to check but internet works through usb.

inxi gives:

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CPU~Dual core AMD A9-9420 RADEON R5 5 COMPUTE CORES 2C+3G (-MCP-) speed/max~1762/3000 MHz Kernel~4.13.12-041312-generic x86_64 Up~21 min Mem~911.4/3898.7MB HDD~1000.2GB(1.2% used) Procs~164 Client~Shell inxi~2.2.35

Here is what comes from lspci -v:
00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 1576
	Subsystem: Hewlett-Packard Company Device 8331
	Flags: bus master, fast devsel, latency 0

00:00.2 IOMMU: Advanced Micro Devices, Inc. [AMD] Device 1577
	Subsystem: Hewlett-Packard Company Device 8331
	Flags: bus master, fast devsel, latency 0, IRQ 24
	Capabilities: <access denied>

00:01.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Device 98e4 (rev da) (prog-if 00 [VGA controller])
	Subsystem: Hewlett-Packard Company Device 8331
	Flags: bus master, fast devsel, latency 0, IRQ 35
	Memory at e0000000 (64-bit, prefetchable) [size=128M]
	Memory at e8800000 (64-bit, prefetchable) [size=8M]
	I/O ports at 5000 [size=256]
	Memory at e8500000 (32-bit, non-prefetchable) [size=256K]
	Expansion ROM at 000c0000 [disabled] [size=128K]
	Capabilities: <access denied>
	Kernel driver in use: amdgpu
	Kernel modules: amdgpu

00:01.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Device 15b3
	Subsystem: Hewlett-Packard Company Device 8331
	Flags: bus master, fast devsel, latency 0, IRQ 37
	Memory at e8560000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel

00:02.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 157b
	Flags: fast devsel

00:02.1 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 157c (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0, IRQ 26
	Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
	I/O behind bridge: 00004000-00004fff
	Memory behind bridge: e8400000-e84fffff
	Prefetchable memory behind bridge: 00000000d0000000-00000000dfffffff
	Capabilities: <access denied>
	Kernel driver in use: pcieport
	Kernel modules: shpchp

00:02.2 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 157c (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0, IRQ 27
	Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
	I/O behind bridge: 00003000-00003fff
	Memory behind bridge: e8300000-e83fffff
	Capabilities: <access denied>
	Kernel driver in use: pcieport
	Kernel modules: shpchp

00:02.4 PCI bridge: Advanced Micro Devices, Inc. [AMD] Device 157c (prog-if 00 [Normal decode])
	Flags: bus master, fast devsel, latency 0, IRQ 28
	Bus: primary=00, secondary=03, subordinate=05, sec-latency=0
	I/O behind bridge: 00002000-00002fff
	Memory behind bridge: e9000000-e90fffff
	Prefetchable memory behind bridge: 00000000e8000000-00000000e80fffff
	Capabilities: <access denied>
	Kernel driver in use: pcieport
	Kernel modules: shpchp

00:03.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 157b
	Flags: fast devsel

00:08.0 Encryption controller: Advanced Micro Devices, Inc. [AMD] Device 1578
	Subsystem: Hewlett-Packard Company Device 8331
	Flags: bus master, fast devsel, latency 0, IRQ 3
	Memory at e8540000 (64-bit, prefetchable) [size=128K]
	Memory at e8200000 (32-bit, non-prefetchable) [size=1M]
	Memory at e856f000 (32-bit, non-prefetchable) [size=4K]
	Memory at e856a000 (32-bit, non-prefetchable) [size=8K]
	Capabilities: <access denied>

00:09.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 157d
	Flags: fast devsel

00:09.2 Audio device: Advanced Micro Devices, Inc. [AMD] Device 157a
	Subsystem: Hewlett-Packard Company Device 8331
	Flags: bus master, fast devsel, latency 0, IRQ 38
	Memory at e8564000 (32-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel

00:10.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB XHCI Controller (rev 20) (prog-if 30 [XHCI])
	Subsystem: Hewlett-Packard Company FCH USB XHCI Controller
	Flags: bus master, fast devsel, latency 0, IRQ 18
	Memory at e8568000 (64-bit, non-prefetchable) [size=8K]
	Capabilities: <access denied>
	Kernel driver in use: xhci_hcd

00:11.0 SATA controller: Advanced Micro Devices, Inc. [AMD] FCH SATA Controller [AHCI mode] (rev 4b) (prog-if 01 [AHCI 1.0])
	Subsystem: Hewlett-Packard Company FCH SATA Controller [AHCI mode]
	Flags: bus master, 66MHz, medium devsel, latency 64, IRQ 19
	I/O ports at 5118 [size=8]
	I/O ports at 5124 [size=4]
	I/O ports at 5110 [size=8]
	I/O ports at 5120 [size=4]
	I/O ports at 5100 [size=16]
	Memory at e856c000 (32-bit, non-prefetchable) [size=1K]
	Capabilities: <access denied>
	Kernel driver in use: ahci
	Kernel modules: ahci

00:12.0 USB controller: Advanced Micro Devices, Inc. [AMD] FCH USB EHCI Controller (rev 49) (prog-if 20 [EHCI])
	Subsystem: Hewlett-Packard Company FCH USB EHCI Controller
	Flags: bus master, 66MHz, medium devsel, latency 32, IRQ 18
	Memory at e856d000 (32-bit, non-prefetchable) [size=256]
	Capabilities: <access denied>
	Kernel driver in use: ehci-pci


00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD] FCH SMBus Controller (rev 4b)
	Subsystem: Hewlett-Packard Company FCH SMBus Controller
	Flags: 66MHz, medium devsel
	Kernel driver in use: piix4_smbus
	Kernel modules: i2c_piix4, sp5100_tco

00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD] FCH LPC Bridge (rev 11)
	Subsystem: Hewlett-Packard Company FCH LPC Bridge
	Flags: bus master, 66MHz, medium devsel, latency 0

00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 15b0
	Flags: fast devsel

00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 15b1
	Flags: fast devsel

00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 15b2
	Flags: fast devsel

00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 15b3
	Flags: fast devsel
	Capabilities: <access denied>

00:18.4 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 15b4
	Flags: fast devsel
	Kernel driver in use: fam15h_power
	Kernel modules: fam15h_power

00:18.5 Host bridge: Advanced Micro Devices, Inc. [AMD] Device 15b5
	Flags: fast devsel

01:00.0 Display controller: Advanced Micro Devices, Inc. [AMD/ATI] Sun XT [Radeon HD 8670A/8670M/8690M / R5 M330] (rev ff) (prog-if ff)
	!!! Unknown header type 7f
	Kernel driver in use: radeon
	Kernel modules: radeon, amdgpu

02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
	Subsystem: Hewlett-Packard Company RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
	Flags: fast devsel, IRQ 5
	I/O ports at 3000 [size=256]
	Memory at e8304000 (64-bit, non-prefetchable) [size=4K]
	Memory at e8300000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel modules: r8168

03:00.0 Network controller: Realtek Semiconductor Co., Ltd. Device d723
	DeviceName:  
	Subsystem: Hewlett-Packard Company Device 8319
	Flags: fast devsel, IRQ 5
	I/O ports at 2000 [size=256]
	Memory at e9000000 (64-bit, non-prefetchable) [size=64K]
	Capabilities: <access denied>

I already tried installing r8168-dkms but still have no wifi.
Help!

[JeremyB]

Your wifi is not yet supported in any Linux kernel, your wifi is

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03:00.0 Network controller: Realtek Semiconductor Co., Ltd. Device d723
   DeviceName:  
   Subsystem: Hewlett-Packard Company Device 8319
   Flags: fast devsel, IRQ 5
   I/O ports at 2000 [size=256]
   Memory at e9000000 (64-bit, non-prefetchable) [size=64K]
   Capabilities: <access denied>

It is a Realtek RTL8723DE chipset, no real ETA on a Linux driver but supposedly before the end of the year

[DanielShip]

Thanks for the reply. Is it possible to use the Windows driver?

[JeremyB]

I doubt it is possible to use Windows drivers as ndiswrapper only works with WinXP drivers

[DanielShip]

Thanks Jeremy. So how will I know when the driver is available? And one more question: is this related to bluetooth? My bluetooth also doesn't work.

[JeremyB]

I have heard that Realtek might provide the source code by the end of the year

[deepclutch]

Someone else made an unofficial Linux driver available for RTL8723DE module: https://github.com/smlinux/rtl8723de

You have to clone git source or extract zip and cd into rtl8723de directory in a terminal, do a "make", then sudo make install (if successful). To get WiFi working, sudo modprobe 8723de.

[JeremyB]

To install the module for the RTL8723DE chipset, first determine your kernel using uname -r if your kernel is lower than 4.11, do

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sudo apt-get install build-essential dkms
git clone -b 4.10-down https://github.com/jeremyb31/rtl8723de.git
sudo dkms add ./rtl8723de
sudo dkms install rtl8723de/5.1.1.8_21285.20171026_COEX20170111-1414

Then reboot

If you have kernel 4.11 and newer do

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sudo apt-get install build-essential dkms
git clone https://github.com/jeremyb31/rtl8723de.git
sudo dkms add ./rtl8723de
sudo dkms install rtl8723de/5.1.1.8_21285.20171026_COEX20170111-1414

Then reboot