OS sometimes doesn't recognize printer is on

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Schultz
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OS sometimes doesn't recognize printer is on

Postby Schultz » Sun Dec 03, 2017 10:27 am

I've had this problem since at least 18.2, maybe earlier, can't remember. Sometimes when I turn my printer on, the OS doesn't recognize it is on. I have to turn it off, then back on again. So far that has always worked. Does anyone else have this problem? Any idea what I can do about it? Printer is an HP Officejet 6600.

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System:    Host: ***-All-Series Kernel: 4.13.0-17-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: MATE 1.18.0 (Gtk 3.18.9-1ubuntu3.3) Distro: Linux Mint 18.3 Sylvia
Machine:   System: ASUS product: All Series
           Mobo: ASUSTeK model: H81M-C v: Rev X.0x Bios: American Megatrends v: 0804 date: 05/16/2014
CPU:       Dual core Intel Pentium G3220 (-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 11972
           clock speeds: max: 3000 MHz 1: 2992 MHz 2: 2992 MHz
Graphics:  Card: Intel Xeon E3-1200 v3/4th Gen Core Processor Integrated Graphics Controller bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa) Resolution: 1600x900@60.00hz
           GLX Renderer: Mesa DRI Intel Haswell Desktop GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Card Intel 8 Series/C220 Series High Definition Audio Controller driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.13.0-17-generic
Network:   Card: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 03:00.0
           IF: enp3s0 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 416.1GB (18.8% used) ID-1: /dev/sda model: Crucial_CT256MX1 size: 256.1GB
           ID-2: /dev/sdb model: ST3160815AS size: 160.0GB
           Optical: /dev/sr0 model: ASUS DRW-24F1ST   b rev: 1.00 dev-links: cdrom,cdrw,dvd,dvdrw
           Features: speed: 48x multisession: yes
           audio: yes dvd: yes rw: cd-r,cd-rw,dvd-r,dvd-ram state: running
Partition: ID-1: / size: 235G used: 6.7G (3%) fs: ext4 dev: /dev/sda2
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 29.8C mobo: 27.8C
           Fan Speeds (in rpm): cpu: 0
Info:      Processes: 149 Uptime: 49 min Memory: 601.5/3821.4MB Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35

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ClixTrix
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Re: OS sometimes doesn't recognize printer is on

Postby ClixTrix » Sun Dec 03, 2017 11:05 am

On the next occurrence, go to the printer's console and print out a status sheet to see if it's connected. I'm guessing you're connecting to your network wifi. Also, if this is a home network, login to your router and check its connection status. You might also try PING command to its IP address to see if it's there.

If the Printer thinks it's connected, but the network Router/PING says it's not, I've seen this problem with certain service provider Gateway boxes (combo modem-router-cable) using wifi printer. I've seen it with both static IP and DHCP addressing. Only true fix was separate Router.

Edit: Oh, and HP Printers seem more prone to the drop-out. Not sure why.
Linux Mint 18.3 x64 Cinnamon Kernel 4.14.14 Mainline (Ukuu)
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Schultz
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Re: OS sometimes doesn't recognize printer is on

Postby Schultz » Sun Dec 03, 2017 12:40 pm

ClixTrix wrote:
I'm guessing you're connecting to your network wifi. Also, if this is a home network, login to your router and check its connection status. You might also try PING command to its IP address to see if it's there.

No, it's not. It is only connected to my computer the old fashioned way, with a cable. :)

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Re: OS sometimes doesn't recognize printer is on

Postby ClixTrix » Sun Dec 03, 2017 4:08 pm

OK, then does the Terminal command lsusb show the printer? If not, does the printer have a lower power state or sleep mode that can be disabled for test?

Also, have you tried other USB ports?
Linux Mint 18.3 x64 Cinnamon Kernel 4.14.14 Mainline (Ukuu)
Gigabyte GA-AB350M-D3H (F5a) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / XFX HD5450-1GB
SSD Samsung EVO 960 250GB / HDD WD1600BEKT 160GB / SSD Toshiba OCZ VX500 512GB

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Schultz
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Re: OS sometimes doesn't recognize printer is on

Postby Schultz » Sun Dec 03, 2017 5:05 pm

I don't think that would matter because I mean the printer isn't recognized as being on when I first turn it on (I only turn it on when I need it). And it's an intermittent problem. I used it earlier today and no problem this time.

I'll try other ports and get back with the results.

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Re: OS sometimes doesn't recognize printer is on

Postby ClixTrix » Sun Dec 03, 2017 5:44 pm

Could be something as simple as a bad USB cable.
Linux Mint 18.3 x64 Cinnamon Kernel 4.14.14 Mainline (Ukuu)
Gigabyte GA-AB350M-D3H (F5a) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / XFX HD5450-1GB
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Re: OS sometimes doesn't recognize printer is on

Postby happnatious1 » Mon Dec 04, 2017 1:42 pm

I'm seeing the same behavior with my Epson workforce over the network. Been working with windows for years, recently switched to Mint.


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