Intel NUC7i3BNH Video Stuttering every 2-5 seconds while wireless is active

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Fendbass22
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Intel NUC7i3BNH Video Stuttering every 2-5 seconds while wireless is active

Postby Fendbass22 » Mon Dec 04, 2017 10:04 pm

Great forum. I LOVE Linux Mint. I am using a NUC7i3 for a small quiet HTPC. I have everything how I want it but the video was stuttering for about 0.5 seconds every 2-5 seconds while on-board wireless adapter is active.

What I have done:
- Updated drivers using Intel Graphics Update Tool https://01.org/linuxgraphics/downloads/intel-graphics-update-tool-linux-os-v2.0.2
- Tried all video types and media types (Youtube, misc streaming, using VLC player with local files)
- Problem does NOT happen if on-board wireless is disabled OR using wired ethernet.
- Update/upgrade through terminal

I've been scouring the internet for 3 nights when I came across this thread which helped me narrow it down to the wireless adapter:
https://forums.linuxmint.com/viewtopic.php?f=48&t=245160

Below are my specs.

Code: Select all

System:    Host: timmaylm-NUC7i3BNH Kernel: 4.10.0-40-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: Intel product: NUC7i3BNH v: J31191-309
           Mobo: Intel model: NUC7i3BNB v: J22859-309
           Bios: Intel v: BNKBL357.86A.0057.2017.1122.1550 date: 11/22/2017
CPU:       Dual core Intel Core i3-7100U (-HT-MCP-) cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 9600
           clock speeds: max: 2400 MHz 1: 697 MHz 2: 1221 MHz 3: 1490 MHz
           4: 1563 MHz
Graphics:  Card: Intel Device 5916 bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1600x900@60.00hz
           GLX Renderer: Mesa DRI Intel HD Graphics 620 (Kabylake GT2)
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Card Intel Device 9d71 driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.10.0-40-generic
Network:   Card-1: Intel Ethernet Connection (4) I219-V
           driver: e1000e v: 3.2.6-k bus-ID: 00:1f.6
           IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter>
           Card-2: Intel Device 24fd driver: iwlwifi bus-ID: 3a:00.0
           IF: wlp58s0 state: down mac: <filter>
Drives:    HDD Total Size: 250.1GB (15.6% used)
           ID-1: /dev/sda model: Samsung_SSD_850 size: 250.1GB
Partition: ID-1: / size: 221G used: 29G (14%) fs: ext4 dev: /dev/sda2
           ID-2: swap-1 size: 8.47GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 37.5C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 210 Uptime: 49 min Memory: 2521.5/7871.0MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35


Any help would be appreciated.

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ClixTrix
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Re: Intel NUC7i3BNH Video Stuttering every 2-5 seconds while wireless is active

Postby ClixTrix » Tue Dec 05, 2017 8:44 am

If I've got the correct specs...

https://ark.intel.com/products/95066/In ... -NUC7i3BNH

...the wifi adapter is Intel® Wireless-AC 8265 + BT 4.2 and is fairly recent with Kernel support at 4.6+. New hardware integrated into Kernels + Firmware can have early bugs/problems.

From this thread at Intel, I'm thinking you might try testing the 4.13 Kernel (latest), as the discussion from last June suggests 4.11 and newer may have fixed problems. You're currently running 4.10 Kernel.

https://communities.intel.com/thread/115681

4.11 is available but not getting updates by Ubuntu. 4.13 is recent and is continuing to get updates (for now). The Kernels are available in Update Manager under "View".
Linux Mint 18.3 x64 Cinnamon Kernel 4.14.13 Mainline (Ukuu)
Gigabyte GA-AB350M-D3H (F5a) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / XFX HD5450-1GB
SSD Samsung EVO 960 250GB / HDD WD1600BEKT 160GB / SSD Toshiba OCZ VX500 512GB

Fendbass22
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Re: Intel NUC7i3BNH Video Stuttering every 2-5 seconds while wireless is active

Postby Fendbass22 » Mon Dec 18, 2017 9:18 pm

ClixTrix wrote:If I've got the correct specs...

https://ark.intel.com/products/95066/In ... -NUC7i3BNH

...the wifi adapter is Intel® Wireless-AC 8265 + BT 4.2 and is fairly recent with Kernel support at 4.6+. New hardware integrated into Kernels + Firmware can have early bugs/problems.

From this thread at Intel, I'm thinking you might try testing the 4.13 Kernel (latest), as the discussion from last June suggests 4.11 and newer may have fixed problems. You're currently running 4.10 Kernel.

https://communities.intel.com/thread/115681

4.11 is available but not getting updates by Ubuntu. 4.13 is recent and is continuing to get updates (for now). The Kernels are available in Update Manager under "View".


Thanks for the info. i have it working well with just an ethernet line instead. Would you still recommend trying a newer kernel? Loving Mint so far.

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ClixTrix
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Re: Intel NUC7i3BNH Video Stuttering every 2-5 seconds while wireless is active

Postby ClixTrix » Tue Dec 19, 2017 10:09 am

If everything is working well and you're satisfied without the Wifi, stick with the 4.10 Kernel. It's continuing to get patches and fixes including Security for now. Many have reported testing and using 4.13, so I'm not at all trying to discourage you from trying that Kernel. It is also getting updates for now.

I believe the next Long-Term-Support (LTS) Kernel from Ubuntu for 16.04 is Kernel 4.14. That should be out by mid-February. Since 4.14 is also an LTS Kernel from kernel.org, that would be a better long term choice (IMO). Once it goes LTS at Ubuntu with 16.04.4 LTS release, it should appear in the list of Kernels for install in Update Manager.

Getting to a Kernel with stable support of your hardware and LTS for patches/fixes is the usual goal with Linux Distros. I've been following the development and release of 4.14 for the fix needed on my Ryzen processor, i.e. Turbo mode support. I'll install the mainline from Ubuntu early next month for testing after the patch/fix cycle slows.
Linux Mint 18.3 x64 Cinnamon Kernel 4.14.13 Mainline (Ukuu)
Gigabyte GA-AB350M-D3H (F5a) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / XFX HD5450-1GB
SSD Samsung EVO 960 250GB / HDD WD1600BEKT 160GB / SSD Toshiba OCZ VX500 512GB


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