not all speakers are being detected

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MattTwinkleToes
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Posts: 37
Joined: Thu Feb 11, 2016 3:31 pm

not all speakers are being detected

Post by MattTwinkleToes » Thu Dec 07, 2017 4:31 am

I have an HP Envy 13-AD031ND and just installed Mint 18.2, updated it and noticed that the audio was very tinny. It turns out that the laptop has 4 speakers including 2 little tweeter type speakers underneath. Mint is using the little tweeters but not he main L/R speakers, hence the tinny audio.

It seems to not be aware of the main speakers. Can anyone help me to get all 4 of these speakers working?

Code: Select all

inxi -Fxz
System:    Host: otb4 Kernel: 4.10.0-40-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.4.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.2 Sonya
Machine:   System: HP (portable) product: HP ENVY Laptop 13-ad0xx v: Type1ProductConfigId
           Mobo: HP model: 8349 v: KBC Version 39.22
           Bios: Insyde v: F.04 date: 05/22/2017
CPU:       Dual core Intel Core i7-7500U (-HT-MCP-) cache: 4096 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 11616
       clock speeds: max: 3500 MHz 1: 704 MHz 2: 699 MHz 3: 699 MHz
           4: 699 MHz
Graphics:  Card: Intel Device 5916 bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.01hz
           GLX Renderer: Mesa DRI Intel HD Graphics 620 (Kabylake GT2)
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Card Intel Device 9d71 driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.10.0-40-generic
Network:   Card: Intel Wireless 7265 driver: iwlwifi bus-ID: 02:00.0
           IF: wlp2s0 state: up mac: <filter>
Drives:    HDD Total Size: NA (-) ID-1: /dev/nvme0n1 model: N/A size: 512.1GB
Partition: ID-1: / size: 462G used: 8.0G (2%) fs: ext4 dev: /dev/nvme0n1p2
           ID-2: swap-1 size: 8.37GB used: 0.00GB (0%) fs: swap dev: /dev/dm-0
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 49.5C mobo: 0.0C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 232 Uptime: 1 min Memory: 944.1/7773.2MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

Code: Select all

head -n 1 /proc/asound/card*/codec#*
==> /proc/asound/card0/codec#0 <==
Codec: Realtek ALC295

==> /proc/asound/card0/codec#2 <==
Codec: Intel Kabylake HDMI
In the gui Sound utility it only shows two speakers and I only have Analog Stereo Output available as an output profile.

Any help is appreciated, thanks!

deepakdeshp
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Posts: 3191
Joined: Sun Aug 09, 2015 10:00 am

Re: not all speakers are being detected

Post by deepakdeshp » Thu Dec 07, 2017 5:58 am

Please install kernel update utility and with its help install latest kernel and test. After installing kernel you have to reboot for it to be active.
If I have helped you solve a problem, please add [SOLVED] to your first post title, it helps other users looking for help, and keeps the forum clean.
I am using Mint 18.3 Cinnamon 64 bit with AMD processor . Memory 8GB

MattTwinkleToes
Level 1
Level 1
Posts: 37
Joined: Thu Feb 11, 2016 3:31 pm

Re: not all speakers are being detected

Post by MattTwinkleToes » Thu Dec 07, 2017 6:05 am

Hello Deepak,

Do you mean this - https://github.com/teejee2008/ukuu ?

MattTwinkleToes
Level 1
Level 1
Posts: 37
Joined: Thu Feb 11, 2016 3:31 pm

Re: not all speakers are being detected

Post by MattTwinkleToes » Thu Dec 07, 2017 6:20 am

I updated to 4.14.4 It did not seem to have any effect on the audio though, still only the two tweeter speakers being used.

Code: Select all

inxi -Fxz
System:    Host: otb4 Kernel: 4.14.4-041404-generic x86_64 (64 bit gcc: 7.2.0)
           Desktop: Cinnamon 3.4.6 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.2 Sonya
Machine:   System: HP (portable) product: HP ENVY Laptop 13-ad0xx v: Type1ProductConfigId
           Mobo: HP model: 8349 v: KBC Version 39.22
           Bios: Insyde v: F.04 date: 05/22/2017
CPU:       Dual core Intel Core i7-7500U (-HT-MCP-) cache: 4096 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 11616
           clock speeds: max: 3500 MHz 1: 2900 MHz 2: 2900 MHz 3: 2900 MHz
           4: 2900 MHz
Graphics:  Card: Intel Device 5916 bus-ID: 00:02.0
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.01hz
           GLX Renderer: Mesa DRI Intel HD Graphics 620 (Kabylake GT2)
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Card Intel Device 9d71 driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.14.4-041404-generic
Network:   Card: Intel Wireless 7265 driver: iwlwifi bus-ID: 02:00.0
           IF: wlp2s0 state: up mac: <filter>
Drives:    HDD Total Size: NA (-) ID-1: /dev/nvme0n1 model: N/A size: 512.1GB
Partition: ID-1: / size: 462G used: 8.6G (2%) fs: ext4 dev: /dev/nvme0n1p2
           ID-2: swap-1 size: 8.37GB used: 0.00GB (0%) fs: swap dev: /dev/dm-0
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 42.5C mobo: 0.0C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 218 Uptime: 2 min Memory: 965.8/7771.4MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35

MattTwinkleToes
Level 1
Level 1
Posts: 37
Joined: Thu Feb 11, 2016 3:31 pm

Re: not all speakers are being detected

Post by MattTwinkleToes » Thu Dec 07, 2017 1:13 pm

Anyone else got any ideas?

I checked the bios, nothing there, even wrote to realtek, nothing back from them yet, tried HP but they were predictably absolutely hopeless.

I tried a few other distros too hoping to find one that works and then to copy the driver from it that did not yield any useful results either.

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