Desktop Won't Suspend

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bug67
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Desktop Won't Suspend

Post by bug67 » Wed Jan 31, 2018 8:12 pm

I recently inherited a Dell T1600 workstation. It is leaps and bounds better than my old desktop!

Anyhow, the only issue I'm having with it is, it will not enter suspend. I have screen locker set to enter after 5 minutes of inactivity and screen blank and suspend at 30 minutes. If I "sudo su pm-suspend&" it enters suspend and then, immediately wakes up. I've taken a look at the BIOS settings and I'm fairly certain there's nothing in there that would cause this issue. I am at a loss. Usually, this kind of thing only happens to me on Windows.

System info:

~ $ inxi -Fxz

Code: Select all

System:    Host: LillyDell-T1600 Kernel: 4.13.0-32-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: Dell product: Precision T1600 v: 01
           Mobo: Dell model: 06NWYK v: A01 Bios: Dell v: A12 date: 05/22/2012
CPU:       Quad core Intel Xeon E31270 (-HT-MCP-) cache: 8192 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 27138
           clock speeds: max: 3800 MHz 1: 3392 MHz 2: 3392 MHz 3: 3392 MHz
           4: 3392 MHz 5: 3392 MHz 6: 3392 MHz 7: 3392 MHz 8: 3392 MHz
Graphics:  Card: NVIDIA GF108 [GeForce GT 440] bus-ID: 04:00.0
           Display Server: X.Org 1.18.4 drivers: nvidia (unloaded: fbdev,vesa,nouveau)
           Resolution: 1920x1200@59.95hz, 1920x1200@59.94hz
           GLX Renderer: GeForce GT 440/PCIe/SSE2
           GLX Version: 4.5.0 NVIDIA 384.111 Direct Rendering: Yes
Audio:     Card-1 NVIDIA GF108 High Definition Audio Controller
           driver: snd_hda_intel bus-ID: 04:00.1
           Card-2 C-Media CMI8788 [Oxygen HD Audio]
           driver: snd_oxygen port: 3000 bus-ID: 03:04.0
           Card-3 Intel 6 Series/C200 Series Family High Definition Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Card-4 Microsoft LifeCam Cinema driver: USB Audio usb-ID: 004-004
           Sound: Advanced Linux Sound Architecture v: k4.13.0-32-generic
Network:   Card: Intel 82579LM Gigabit Network Connection
           driver: e1000e v: 3.2.6-k port: 4040 bus-ID: 00:19.0
           IF: eno1 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:    HDD Total Size: 1250.3GB (2.6% used)
           ID-1: /dev/sda model: INTEL_SSDSC2MH25 size: 250.1GB
           ID-2: /dev/sdb model: WDC_WD1002FAEX size: 1000.2GB
Partition: ID-1: / size: 214G used: 8.3G (5%) fs: ext4 dev: /dev/sda1
           ID-2: /home size: 917G used: 7.3G (1%) fs: ext4 dev: /dev/sdb1
           ID-3: swap-1 size: 17.13GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 34.0C mobo: N/A gpu: 0.0:51C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 244 Uptime: 3:34 Memory: 2278.8/15997.8MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35
Asus X550CA Linux Mint 18.2 Cinnamon
CPU: Intel Core i3-3217U @ 1.80GHz x2
RAM: 12 GiB, SSD: 250 GiB
http://www.vegetablesandwich.com/

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all41
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Re: Desktop Won't Suspend

Post by all41 » Wed Jan 31, 2018 9:27 pm

try suspending this way:
systemctl suspend
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Re: Desktop Won't Suspend

Post by bug67 » Wed Jan 31, 2018 10:28 pm

all41 wrote:try suspending this way:
systemctl suspend
Same thing. Enters suspend then, immediately wakes up.
Asus X550CA Linux Mint 18.2 Cinnamon
CPU: Intel Core i3-3217U @ 1.80GHz x2
RAM: 12 GiB, SSD: 250 GiB
http://www.vegetablesandwich.com/

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Re: Desktop Won't Suspend

Post by all41 » Thu Feb 01, 2018 7:08 pm

I am using xeon workstations around the same vintage, but these are still on 17.3 and Mate.
You could try disabling wake on lan in your bios.
Is there a later kernel available?
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Re: Desktop Won't Suspend

Post by bug67 » Thu Feb 01, 2018 9:50 pm

all41 wrote:I am using xeon workstations around the same vintage, but these are still on 17.3 and Mate.
You could try disabling wake on lan in your bios.
Is there a later kernel available?
Wake on lan is/was disabled.
I'm running 4.13.0-32-generic which is the latest one offered in the update manager.

Thinking a BIOS update may help? The machine is running version A12 with A17 being the latest. However, having followed the instructions here:

https://www.dell.com/support/article/us ... UpdateBIOS

I am unable to boot to the FreeDOS USB that it instructed me to make so, it appears I cannot update my BIOS that way. I am at a loss.
Asus X550CA Linux Mint 18.2 Cinnamon
CPU: Intel Core i3-3217U @ 1.80GHz x2
RAM: 12 GiB, SSD: 250 GiB
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Re: Desktop Won't Suspend

Post by all41 » Thu Feb 01, 2018 11:38 pm

do you still have a win partition? The bios update utility within a running win may work.
Flashing the bios may not solve the issue but is always good to have the latest available.
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Re: Desktop Won't Suspend

Post by bug67 » Thu Feb 01, 2018 11:57 pm

all41 wrote:do you still have a win partition?
No. This was a decommissioned workstation from my wife's employer. I received it to use as a Linux only machine. I haven't run Windows on anything in years. I say that because, some of the stuff I've been reading says if I can boot to a Windows repair disk, I can then use command prompt to target the BIOS .exe and run it from there. However, having not run Windows in years, I don't have anything laying around any longer. Used to be you could download a Win7 repair iso. I don't think that's an available option any more.

Sure would like this thing 100%.
Asus X550CA Linux Mint 18.2 Cinnamon
CPU: Intel Core i3-3217U @ 1.80GHz x2
RAM: 12 GiB, SSD: 250 GiB
http://www.vegetablesandwich.com/

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Re: Desktop Won't Suspend

Post by thx-1138 » Fri Feb 02, 2018 12:01 am

bug67, try toying around / tweaking the bios settings first to get the FreeDOS usb stick to boot (maybe it needs Legacy enabled?) You could also use HirenBootCD alternatively with the .exe provided by Dell...

I'd also try checking the logs with journalctl at the time right after the suspend-and-instant-resume happens...maybe that will reveal if there is something in specific that wakes it up. Also, Intel literally has a crapload of instructions for debugging such issues (i won't pretend however that i understand each & everyone of them). Don't forget as well that it might 'just' be a kernel bug to be resolved in some future update...

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Re: Desktop Won't Suspend

Post by bug67 » Fri Feb 02, 2018 2:13 pm

Thanks for the suggestions. The BIOS is in legacy mode.

Here is my plan going forward:

-Download and burn a copy of Windows evaluation and do a full windows install on a completely separate HDD (having removed the drive Mint is on)
-Update BIOS from within Window.
-Remove Windows HDD/replace with Mint HDD.

Still have no idea weather this will solve my suspend issue but, I am of the opinion that I need to eliminate the possibility that BIOS is the issue. Might not have time to do this today but I will at some point and will report back.

Please continue to provide suggestions if any.
Asus X550CA Linux Mint 18.2 Cinnamon
CPU: Intel Core i3-3217U @ 1.80GHz x2
RAM: 12 GiB, SSD: 250 GiB
http://www.vegetablesandwich.com/

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Re: Desktop Won't Suspend

Post by bug67 » Sat Feb 03, 2018 12:18 am

Got an evaluation copy of Windows 7 installed to a separate HDD and ran the BIOS installer. It didn't take. Tried incremental updates as well to no avail. During all of this, I've noticed that I am not getting the Dell boot splash that I should be getting. In order to even get into the BIOS, I had to borrow an old PS/2 keyboard. My USB keyboard isn't recognized until after post.

So, at this point, I think this machine has bigger issues than just suspend. I do believe they are related though. Shame because, other than the suspend thing, everything works superbly! Probably the best specked desktop I've ever owned.
Asus X550CA Linux Mint 18.2 Cinnamon
CPU: Intel Core i3-3217U @ 1.80GHz x2
RAM: 12 GiB, SSD: 250 GiB
http://www.vegetablesandwich.com/

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