Epson ET-4750

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kato181
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Epson ET-4750

Post by kato181 » Tue Feb 27, 2018 3:51 am

[SOLVED] [but not solved]Hi peeps,
I have just gotten Epson et-4750 printer and can print ok..The problem I have is that I can't get the scanner to work on any of the scanning programs, using wifi and/or usb. I get the error device not found. I have installed the necessary files for Linux from Epson but still nothing. I install vuescan and Bang the scanner works!!!! i'm not prepared to spend over $100AU on a program just for Linux..Any help from anyone who may have the same printer would be greatly appreciated. I have searched all over the web and just get blank!!! thanx in advance.
Last edited by kato181 on Sat Jun 16, 2018 9:05 am, edited 1 time in total.

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kyphi
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Re: Epson ET-4750

Post by kyphi » Tue Feb 27, 2018 3:21 pm

To get help please provide the following information:

1. Which version of Linux Mint (17, 18.1,18.2, 18.3), 32 bit or 64 bit.
2, The name of the scanner driver you downloaded from the Epson Download Centre.
3. How that driver was installed.
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Re: Epson ET-4750

Post by Joe2Shoe » Tue Feb 27, 2018 3:28 pm

"Tolerance is the refuge of men without conviction."
"Common sense is not so common" - Voltaire

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Re: Epson ET-4750

Post by kato181 » Wed Feb 28, 2018 7:47 am

Linux mint 18.2 and 18.3 64bit
Epson scanner driver all in one v1.3.26 64bit (AMD64)
The package is imagescan-bundle-linuxmint-18-1.3.26.x64.deb
I have tried both ways of installation using the gdebi and ./install.sh and with no success only the printer works as it says that there is no scanner device present

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Re: Epson ET-4750

Post by kyphi » Wed Feb 28, 2018 4:57 pm

The needed driver file from the Epson Download Centre is "imagescan-bundle-linuxmint-18-1.3.26.x64.deb.tar.gz" which you can unpack and extract using the right click drop-down menu in Nemo. The resulting file is "imagescan-bundle-linuxmint-18-1.3.26.x64.deb" which is the file that you have.

There are always several ways to achieve a goal in Linux and you may find the following easier to use.

Double left click on the imagescan bundle file to reveal "core, plugins, install.sh and README.rst".

Double click on "core" to reveal "imagescan_3.36.0-1epson4linuxmint18_amd64.deb". Double click on that file to install it.

Next, double click on "plugins" to reveal 3 installer files. If you want to install all of these, double click on the files. The one that you will need if you want to connect via wi-fi is "networkscan".

You will now find a new entry in your main menu "Image Scan! for Linux" to supplement any other scanning programmes that you already have.

Reboot.

Using a USB connection your scanner will now work.

If you want to connect via wi-fi, follow the steps outlined in this tutorial: viewtopic.php?f=42&t=225289
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Re: Epson ET-4750

Post by kato181 » Fri Mar 02, 2018 7:26 am

I have already done what you have said on my previous post. tech support at Epson have said that they DO NOT support any versions of Linux, but only put out basic drivers, tech support said that they will not in the for see able future support any of their printers for Linux...Wish I had known this before I spent the money. I looked at the ink saving capabilities instead of checking to see whether the printer supported Linux. Should have stayed with HP but my wifi on my hp died so I can only use it with usb and I have np with accessing the scanner either. Epson website is very misleading about printers, they say diddleysquat about real issues..Last time i'll waste my money on Epson..all right for windoz. The weird thing is..If I install vuescan for Linux the damn scanner works!!! Go figure!!! Wish I could program and see how viescan works. To expensive to purchase here in OZ over $120 not worth it for one Linux computer, but then again the way windoz is going i'll probably install Linux on the other 2 computers.
Thanx for your help m8.

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Re: Epson ET-4750

Post by ClixTrix » Fri Mar 02, 2018 10:22 am

You may be having problems with a known issue, SYNCOOKIES, for Epson network scanner. To test, disable the firewall UFW, reboot the system, and see if the scanner is detected. If that works, the bug is discussed here with the fix (near page bottom).

https://bugs.launchpad.net/ufw/+bug/1595046

Here is a prior Forum post for an XP-950 that I assisted with that bug.

viewtopic.php?f=51&t=256045&p=1380829&h ... r#p1380829
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Re: Epson ET-4750

Post by kyphi » Sat Mar 03, 2018 7:30 pm

You may have to revise your opinion of Epson products since you are the only one experiencing difficulties. When you look at this site you can see how many Epson scanners have Linux support in SANE:

http://www.sane-project.org/lists/sane- ... ml#Z-EPSON

Epson have Linux drivers available for all of their products from the Epson Download Centre.

I suspect that the fault may lie elsewhere.

You could try and remove the Epson scanner drivers and re-install them. If you still have the .deb packages, a double click on these will give you the option of removal.

After removal, before re-installing a fresh scanner bundle from the Epson Download Centre check that there are no "epson" entries left in /opt.

Considering that the ET-4750 is a relatively expensive machine, if all else fails you may have to buy VueScan. Their base version currently is $51.54 AUD.
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Re: Epson ET-4750

Post by kato181 » Sun Mar 04, 2018 12:16 am

hi kyphi,
I read your post and went through the list you attached and there is only one et printer that has drivers for it. I rang Epson last week and spoke to technical support about the problem of the printer I have (ET-4750) seeking support, they then told me that Epson do not support printer drivers for Linux here is the link (https://epson.com/Support/Printers/All- ... lter=Linux). I can only go by what their tech support say and what is posted on their own website. I do appreciate your help and am going to follow your directions re-removal and checking the /opt folder. Will see how things go then, and post the results, will also check on what ClixTrix suggested..anything in worth a go to try to get the scanning part of it to be recognised..
thanx again

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Re: Epson ET-4750

Post by kato181 » Sun Mar 04, 2018 3:30 am

ok.. I have done everything, cleaned out everything relating to Epson update latest sane to 1.0.27, then installed the imagescan, then network as per instructions and still no scanner detected. This is a lost cause, but the printer side of it works, so will hook up my hp printer to usb port and use the scanner facilities on that.
Thanx everyone for your put in it was much appreciated.

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Re: Epson ET-4750

Post by Joe2Shoe » Sun Mar 04, 2018 11:42 am

Did you install the LSB package?

Preparation of LSB-compliant distributions
To assure that everything is installed what the LSB requires (and so everything what the LSB-based printer driver packages need) every LSB-compliant distribution contains a package named “lsb”. Installing the package “lsb” with the distribution's package manager automatically installs everything which is needed to get the system actually LSB-compliant.

So before installing the first driver package, install the “lsb” package with your distribution's package manager. Use the system's package management tool and search for the “lsb” package. Install it and accept also the installation of all packages which are needed by the “lsb” package (can be 20 or more packages).

To install by the command line:
sudo apt-get install lsb
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Re: Epson ET-4750

Post by ClixTrix » Sun Mar 04, 2018 12:10 pm

Just want to double-check with you that the SYNCOOKIE problem/fix did not work, as that is a definite problem with UFW and Mint 18. See my prior post
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Re: Epson ET-4750

Post by kyphi » Sun Mar 04, 2018 5:37 pm

Just a few points of clarification:

1. Epson maintains that it does not support Linux and gives no indication of doing so on the website referred to by kato181 - yet Epson provides Linux drivers for all of its products here http://download.ebz.epson.net/dsc/searc ... ch/?OSC=LX
Considering the multitude of Linux distributions and their constant state of flux their reluctance to support is understandable.

2. The lsb (Linux Standard Base) package is installed in Linux Mint by default and does not need to be re-installed. Its purpose is to make it cost effective for hardware manufacturers to create software that will enable their hardware to work on all Linux platforms.

3. Firewall connectivity problems will only arise if using a Wi-Fi connection. There is no issue when using a USB connection.
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Re: Epson ET-4750

Post by kato181 » Tue Mar 06, 2018 12:38 am

The usb connection does not work either. I disable the wifi and just connected it to usb and still same error No Device Detected...may have something to do with the new eco tank system I don't know, but the printing side of it works, and that's fine I can always switch to hp scanner or use windoz if I need to scan anything..thanx for all your help...BTW kyphi..how close were you to that storm cell that hit the hunter area? sure made a savage impact..We missed it up here in Frederickton..

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Re: Epson ET-4750

Post by kyphi » Tue Mar 06, 2018 8:13 pm

The 2 Epson multifunction units in my household work perfectly. One is connected via USB and the other via Wi-Fi. For the Wi-Fi connection to work properly on the Epson Artisan, the unit has to be programmed on the display screen as well as changes made to the configuration screens in Linux Mint (as outlined in my tutorial).
You may find a solution in the downloadable Image Scan! for Linux Manual from the Epson Download Centre.

Nice spot on the Macleay. The storm passed too close for comfort but caused no damage here :D
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Re: Epson ET-4750

Post by kato181 » Fri Mar 09, 2018 2:54 am

Tutorial??? can you post that for me please mate?
I think I found it..followed the instructions still no good. Then found a link saying that most of Epson's newest printers, allinones, etc, the scanner will only work through wifi if you are connected to a server or a domain...Bummer...It also stated that connecting via a usb cable MIGHT work. Well that didn't work either. oh well..will wait for mint 19 to arrive it may fix the problem, no point in waiting for Epson to fix it, that probably won't happen either..
Will soldier on though just the same. Can't close as Solved because it's not.

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Re: Epson ET-4750

Post by kyphi » Fri Mar 09, 2018 9:22 pm

I would be interested to know where you read the information that recent Epson MFDs do not work properly. The drivers on offer from the Epson Download Centre are known to work for a multitude of their devices. In fact, the driver I use for the Epson Artisan is the same as the one for the ET-4750 although the scanner driver is different.
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