Razer Naga - Inconsistent loading

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Balbaroy

Razer Naga - Inconsistent loading

Post by Balbaroy »

Hello everyone!

I have been searching the best I can to find an answer to this solution, but I need some additional help.

When I boot up my computer there's a chance my mouse wont load up with the OS. The mouse is a Razer Naga Chroma - November 2014 and I have installed the official Razer Naga drivers for linux from their site.
It will light up and be usable in my BIOS and I have changed and tried different settings with VT-d and have made sure my USB ports are enabled. I am running

Distributor ID: LinuxMint
Description: Linux Mint 18.3 Sylvia
Release: 18.3
Codename: sylvia

The following is my dmesg log -This doesn't happen every time but this is an example of me plugging it in and unplugging it repeatedly until it loads properly :

Code: Select all

[  195.968622] usb 1-3: new full-speed USB device number 10 using xhci_hcd
[  196.110192] usb 1-3: string descriptor 0 read error: -71
[  196.110206] usb 1-3: New USB device found, idVendor=1532, idProduct=001f
[  196.110211] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  196.111035] usb 1-3: can't set config #1, error -71
[  197.901972] usb 1-3: USB disconnect, device number 10
[  199.136709] usb 1-3: new full-speed USB device number 11 using xhci_hcd
[  199.277898] usb 1-3: unable to read config index 0 descriptor/all
[  199.277908] usb 1-3: can't read configurations, error -71
[  199.396715] usb 1-3: new full-speed USB device number 12 using xhci_hcd
[  199.537692] usb 1-3: unable to read config index 0 descriptor/start: -71
[  199.537701] usb 1-3: can't read configurations, error -71
[  199.656718] usb 1-3: new full-speed USB device number 13 using xhci_hcd
[  199.678925] usb 1-3: New USB device found, idVendor=1532, idProduct=001f
[  199.678931] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  199.678936] usb 1-3: Product: Razer Naga Epic
[  199.678939] usb 1-3: Manufacturer: Razer
[  199.679798] usb 1-3: can't set config #1, error -71
[  200.877748] usb 1-3: USB disconnect, device number 13
[  203.216822] usb 1-3: new full-speed USB device number 14 using xhci_hcd
[  203.358722] usb 1-3: New USB device found, idVendor=1532, idProduct=001f
[  203.358728] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  203.359495] usb 1-3: can't set config #1, error -71
[  205.043813] usb 1-3: USB disconnect, device number 14
[  205.940896] usb 1-3: new full-speed USB device number 15 using xhci_hcd
[  206.082828] usb 1-3: New USB device found, idVendor=1532, idProduct=001f
[  206.082834] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  206.083586] usb 1-3: can't set config #1, error -71
[  208.026599] usb 1-3: USB disconnect, device number 15
[  209.308986] usb 1-3: new full-speed USB device number 16 using xhci_hcd
[  209.450929] usb 1-3: New USB device found, idVendor=1532, idProduct=001f
[  209.450935] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  209.451693] usb 1-3: can't set config #1, error -71
[  211.065324] usb 1-3: USB disconnect, device number 16
[  217.069196] usb 1-3: new full-speed USB device number 17 using xhci_hcd
[  217.210427] usb 1-3: unable to read config index 0 descriptor/all
[  217.210437] usb 1-3: can't read configurations, error -71
[  217.329199] usb 1-3: new full-speed USB device number 18 using xhci_hcd
[  217.471227] usb 1-3: New USB device found, idVendor=1532, idProduct=001f
[  217.471233] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  217.471238] usb 1-3: Product: Razer Naga Epic
[  217.472076] usb 1-3: can't set config #1, error -71
[  220.049664] usb 1-3: USB disconnect, device number 18
[  221.445311] usb 1-3: new full-speed USB device number 19 using xhci_hcd
[  221.586345] usb 1-3: unable to read config index 0 descriptor/start: -71
[  221.586355] usb 1-3: can't read configurations, error -71
[  221.705318] usb 1-3: new full-speed USB device number 20 using xhci_hcd
[  221.846556] usb 1-3: unable to read config index 0 descriptor/all
[  221.846566] usb 1-3: can't read configurations, error -71
[  221.965272] usb 1-3: new full-speed USB device number 21 using xhci_hcd
[  221.986392] usb 1-3: unable to read config index 0 descriptor/all
[  221.986396] usb 1-3: can't read configurations, error -71
[  222.105327] usb 1-3: new full-speed USB device number 22 using xhci_hcd
[  222.126692] usb 1-3: unable to read config index 0 descriptor/all
[  222.126701] usb 1-3: can't read configurations, error -71
[  222.126737] usb usb1-port3: unable to enumerate USB device
[  224.725397] usb 1-3: new full-speed USB device number 23 using xhci_hcd
[  224.866656] usb 1-3: unable to read config index 0 descriptor/all
[  224.866665] usb 1-3: can't read configurations, error -71
[  224.985403] usb 1-3: new full-speed USB device number 24 using xhci_hcd
[  225.127352] usb 1-3: New USB device found, idVendor=1532, idProduct=001f
[  225.127358] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  225.128148] usb 1-3: can't set config #1, error -71
[  226.374502] usb 1-3: USB disconnect, device number 24
[  227.985482] usb 1-3: new full-speed USB device number 25 using xhci_hcd
[  228.127088] usb 1-3: string descriptor 0 read error: -71
[  228.127101] usb 1-3: New USB device found, idVendor=1532, idProduct=001f
[  228.127106] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  228.127899] usb 1-3: can't set config #1, error -71
[  229.454475] usb 1-3: USB disconnect, device number 25
[  230.353547] usb 1-3: new full-speed USB device number 26 using xhci_hcd
[  230.495378] usb 1-3: New USB device found, idVendor=1532, idProduct=001f
[  230.495384] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[  230.495389] usb 1-3: Product: Razer Naga Epic
[  230.495392] usb 1-3: Manufacturer: Razer
[  230.497393] input: Razer Razer Naga Epic as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:1532:001F.0004/input/input28
[  230.497817] hid-generic 0003:1532:001F.0004: input,hidraw3: USB HID v1.11 Mouse [Razer Razer Naga Epic] on usb-0000:00:14.0-3/input0
[  230.498770] input: Razer Razer Naga Epic as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.1/0003:1532:001F.0005/input/input29
[  230.557634] hid-generic 0003:1532:001F.0005: input,hidraw4: USB HID v1.11 Keyboard [Razer Razer Naga Epic] on usb-0000:00:14.0-3/input1
[  232.903981] input: Razer Razer Naga Epic as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:1532:001F.0006/input/input30
[  232.904487] hid-generic 0003:1532:001F.0006: input,hidraw3: USB HID v1.11 Mouse [Razer Razer Naga Epic] on usb-0000:00:14.0-3/input0
[  233.199213] input: Razer Razer Naga Epic as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:1532:001F.0007/input/input31
[  233.199715] hid-generic 0003:1532:001F.0007: input,hidraw3: USB HID v1.11 Mouse [Razer Razer Naga Epic] on usb-0000:00:14.0-3/input0
[  233.494771] input: Razer Razer Naga Epic as /devices/pci0000:00/0000:00:14.0/usb1/1-3/1-3:1.0/0003:1532:001F.0008/input/input32
[  233.553996] hid-generic 0003:1532:001F.0008: input,hidraw3: USB HID v1.11 Mouse [Razer Razer Naga Epic] on usb-0000:00:14.0-3/input0
I appreciate any feedback and thank you so much for your time!
Last edited by LockBot on Wed Dec 28, 2022 7:16 am, edited 2 times in total.
Reason: Topic automatically closed 6 months after creation. New replies are no longer allowed.
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catweazel
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Re: Razer Naga - Inconsistent loading

Post by catweazel »

Balbaroy wrote: ⤴Thu Mar 15, 2018 1:22 am tried different settings with VT-d
Why are you changing virtual machine support settings to get a mouse going?

Also, please don't post reams of text like that. It's terrible to try and read. Enclose the text between </> code markers, which you can select from the mini toolbar above the textbox where you type your reply.
"There is, ultimately, only one truth -- cogito, ergo sum -- everything else is an assumption." - Me, my swansong.
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thx-1138
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Posts: 2092
Joined: Fri Mar 10, 2017 12:15 pm
Location: Athens, Greece

Re: Razer Naga - Inconsistent loading

Post by thx-1138 »

...if you're lucky, then most likely that's all that you will need:
http://www.webupd8.org/2016/06/configur ... -with.html
Razer Naga Epic mouse is listed as supported: http://bues.ch/cms/hacking/razercfg.html

Else, there appears that this exists as well:
https://openrazer.github.io/#download
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Balbaroy

Re: Razer Naga - Inconsistent loading

Post by Balbaroy »

catweazel wrote: ⤴Thu Mar 15, 2018 2:29 am
Balbaroy wrote: ⤴Thu Mar 15, 2018 1:22 am tried different settings with VT-d
Why are you changing virtual machine support settings to get a mouse going?

Also, please don't post reams of text like that. It's terrible to try and read. Enclose the text between </> code markers, which you can select from the mini toolbar above the textbox where you type your reply.
Thank you for the input! I don't have a lot of experience with posting so it helps to know that trick is available to me. I happen to see on one site that virtual support could have effects on USB devices and tried it anyway.
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Balbaroy

Re: Razer Naga - Inconsistent loading

Post by Balbaroy »

thx-1138 wrote: ⤴Thu Mar 15, 2018 3:09 am ...if you're lucky, then most likely that's all that you will need:
http://www.webupd8.org/2016/06/configur ... -with.html
Razer Naga Epic mouse is listed as supported: http://bues.ch/cms/hacking/razercfg.html

Else, there appears that this exists as well:
https://openrazer.github.io/#download
Unfortunately I have installed all of the following without any luck. I am able to run the services and use them once the mouse comes on, but on boot it still will not load that config right and I'll have to unplug and plug it in until it lights up. Any other logs we could look at?
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