[Solved]black screen

[bobguy10]

so i have a laptop that came with windows 10, i never really had any problems but when i switched to linux mint, i started getting these blank screens, nothing shows up at all, i thought it was a screen saver at first but it wasnt, then i thought it might just have been a bug and i decided i would wait and maybe an update would fix it, after about a year living with the problem, it never got fixed, so then i thought it was the graphics processor, and i decided to try a different distro, i tried ubuntu, solus, debian, and fedora but they all did the same thing, after a while i started to notice that it seems like it does it until my laptop "heats up" so i dont know if this is a driver problem or something in that area but its annoying, once the screen blanks (sometimes before it boots and sometimes not) i cant get anything to show up unless i hold the power button down and then restart it, and if i leave my laptop idle for to long and it cools down, it does it, i have linux mint on 2 other computers and they have never done it at all, so does anyone have any idea what this could be? and how to fix it

(btw it has an amd processor)

[all41]

The best thing to do in situations like this is to open a terminal and enter:

Code: Select all

inxi -Fxd

Press enter.
Then copy/paste those results back to this thread. Use the code tags-click the </> icon above the reply window and paste the terminal output there.
These results are needed to answer your request for support

[bobguy10]

Code: Select all

System:    Host: -HP-Pavilion-Notebook Kernel: 4.13.0-37-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
           Distro: Linux Mint 18.3 Sylvia
Machine:   System: HP (portable) product: HP Pavilion Notebook
           Mobo: HP model: 80B0 v: 81.32
           Bios: American Megatrends v: F.41 date: 09/19/2016
CPU:       Quad core AMD A10-8700P Radeon R6 10 Compute Cores 4C+6G (-MCP-) cache: 4096 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 14372
           clock speeds: max: 1800 MHz 1: 1300 MHz 2: 1800 MHz 3: 1300 MHz
           4: 1300 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Carrizo bus-ID: 00:01.0
           Display Server: X.Org 1.18.4 drivers: ati,amdgpu (unloaded: fbdev,vesa,radeon)
           Resolution: 1600x900@60.19hz
           GLX Renderer: AMD Radeon R6 Graphics (AMD CARRIZO / DRM 3.18.0 / 4.13.0-37-generic, LLVM 5.0.0)
           GLX Version: 3.0 Mesa 17.2.8 Direct Rendering: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] Device 157a
           driver: snd_hda_intel bus-ID: 00:09.2
           Card-2 Advanced Micro Devices [AMD/ATI] Kabini HDMI/DP Audio
           driver: snd_hda_intel bus-ID: 00:01.1
           Sound: Advanced Linux Sound Architecture v: k4.13.0-37-generic
Network:   Card-1: Realtek RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller
           driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 02:00.0
           IF: eno1 state: up speed: 100 Mbps duplex: full
           mac: dc:4a:3e:f2:95:20
           Card-2: Broadcom BCM43142 802.11b/g/n driver: wl bus-ID: 03:00.0
           IF: wlo1 state: dormant mac: 48:e2:44:d9:4e:bb
Drives:    HDD Total Size: 1000.2GB (2.4% used)
           ID-1: /dev/sda model: ST1000LM024_HN size: 1000.2GB
           Optical: /dev/sr0 model: hp DVDRW GUD1N
           rev: MD00 dev-links: cdrom,cdrw,dvd,dvdrw
           Features: speed: 24x multisession: yes
           audio: yes dvd: yes rw: cd-r,cd-rw,dvd-r,dvd-ram state: running
Partition: ID-1: / size: 905G used: 12G (2%) fs: ext4 dev: /dev/dm-1
           ID-2: /boot size: 473M used: 188M (42%) fs: ext2 dev: /dev/sda2
           ID-3: swap-1 size: 12.29GB used: 0.00GB (0%) fs: swap dev: /dev/dm-3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 52.0C mobo: N/A gpu: 0.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 230 Uptime: 50 min Memory: 1439.0/11518.3MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

[asinoro]

Check this.
viewtopic.php?t=227963

[Njan]

Hey, I've been having almost the exact same problem! The problem is not really that I am not a very nifty Linux user myself (I'm good at reading manuals and instructions and following without deviation), but everybody who tries to help is at least one of: inexperienced with Linux whatsoever (over the years, even non-programmers such as myself get to learn some things) | not able to physically get here and experiment on the computer | an Nvidia user.

The only thing that they did tip me off to was about the computer ‘cooling down’.

Thanks for the link, asinoro! I hope barryw's solution works.

[bobguy10]

So i followed the link you sent and followed the instructions and to my surprise it seems to have fixed my problem, i have had to deal with it for such a long time and im soooooo happy it worked, thank you so much