Linux Mint and DELL Precision 5510 Wireless

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Anestis
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Linux Mint and DELL Precision 5510 Wireless

Post by Anestis » Sun May 20, 2018 10:44 pm

Hi all,

I have a DELL precision 5510 that the latest version of Linux Mint is installed on. However, it doesn't seem to recognise or have a driver for the Wireless chip.

LAN cable works fine via USB-C ethernet adapter.

I've done some research and searching and found various instructions to try and get wireless working but nothing has worked. ANd yes, the wireless has worked under Windows 10. NO, this isn't a dual-boot machine. At the moment it only has Linux Mint installed.

IS there someone who has had the same issue who can provide some step-by-step instructions on how they got wireless working on a DELL Precision 5510?

Please and thank you.

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kc1di
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Re: Linux Mint and DELL Precision 5510 Wireless

Post by kc1di » Mon May 21, 2018 6:26 am

hello Anestis and Welcome to Linux Mint Forums,

Please go to a terminal and enter this command and then post the output you get back here using </> code tags. This will give us basic information needed to help.

Code: Select all

inxi -Fxz
Also this one

Code: Select all

rfkill list
Thanks
Easy tips : https://sites.google.com/site/easylinuxtipsproject/
Linux Mint Installation Guide: http://linuxmint-installation-guide.rea ... en/latest/
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Anestis
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Re: Linux Mint and DELL Precision 5510 Wireless

Post by Anestis » Mon May 21, 2018 11:47 pm

Apologies for the delay: See below

Code: Select all

inxi -Fxz
Results

Code: Select all

System:    Host: Cass-Tux Kernel: 4.15.0-20-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3) Distro: Linux Mint 18.3 Sylvia
Machine:   System: Dell (portable) product: Precision 5510
           Mobo: Dell model: 0N8J4R v: A01 Bios: Dell v: 01.02.00 date: 04/07/2016
CPU:       Quad core Intel Core i7-6820HQ (-HT-MCP-) cache: 8192 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 21696
           clock speeds: max: 3600 MHz 1: 981 MHz 2: 1755 MHz 3: 2008 MHz 4: 2018 MHz 5: 2224 MHz 6: 1989 MHz
           7: 2159 MHz 8: 2130 MHz
Graphics:  Card-1: Intel Skylake Integrated Graphics bus-ID: 00:02.0
           Card-2: NVIDIA GM107GLM [Quadro M1000M] bus-ID: 01:00.0
           Display Server: X.Org 1.18.4 driver: nvidia Resolution: 3840x2160@60.00hz
           GLX Renderer: Quadro M1000M/PCIe/SSE2 GLX Version: 4.5.0 NVIDIA 384.111 Direct Rendering: Yes
Audio:     Card Intel Sunrise Point-H HD Audio driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.15.0-20-generic
Network:   Card: Failed to Detect Network Card!
Drives:    HDD Total Size: 512.1GB (5.0% used) ID-1: /dev/sda model: SK_hynix_SC308_S size: 512.1GB
Partition: ID-1: / size: 454G used: 9.0G (3%) fs: ext4 dev: /dev/sda1
           ID-2: swap-1 size: 16.99GB used: 0.00GB (0%) fs: swap dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 39.0C mobo: N/A gpu: 0.0:39C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 250 Uptime: 2 min Memory: 1483.1/15657.4MB Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

Code: Select all

rfkill list
Results: None.

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kc1di
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Re: Linux Mint and DELL Precision 5510 Wireless

Post by kc1di » Tue May 22, 2018 6:27 am

after doing some research on your Dell model , seems it worked ok with Ubuntu 14.04 /Mint 17.x series. But may not work well with newer versions.
It has an Intel wireless card Which does not work well with newer Kernels.
These pages from Dell may be of help.
http://www.dell.com/support/article/us/ ... ns?lang=en and
http://www.dell.com/support/article/us/ ... an_Install

In my opinion the wireless card in your model will not work with kernels much newer than 3.19 Which is way to old to be using today.
your best option may be to purchase a usb wireless dongle that is known to work with linux.
Sorry can't be of more help.
Good Luck.
P.S. Maybe someone else will come along who actually has got it working.
Easy tips : https://sites.google.com/site/easylinuxtipsproject/
Linux Mint Installation Guide: http://linuxmint-installation-guide.rea ... en/latest/
Registered Linux User #462608

Anestis
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Re: Linux Mint and DELL Precision 5510 Wireless

Post by Anestis » Tue May 22, 2018 8:09 pm

Dam\n. well, that sucks,

Anyway, this is temporary until I can get some files off another Linux HDD that is failing.

Thanks anyway.

Anestis
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Re: Linux Mint and DELL Precision 5510 Wireless

Post by Anestis » Thu May 31, 2018 9:58 pm

Well, the screen decided to start flickering. Thought it was a Linux driver issue so installed Windows 10 and still no Wireless card and screen flicker.

Found out the laptop is still under warranty, so I called DELL for an on-site tech to come and fix the issues.

Upon opening the laptop they found that there was no wireless card installed, even though it should have had one. After approval from DELL one has now been installed.

The screen flickering issue is being caused by a faulty cable that controls the touchscreen. The tech has disconnected that cable, but needs to get a new LCD to replace as the cable is integral to the LCD.

This will hopefully happen on Monday.

So, all around good news.

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kc1di
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Re: Linux Mint and DELL Precision 5510 Wireless

Post by kc1di » Fri Jun 01, 2018 4:58 am

Glad to here that you found the problems. Hope they can be fixed quickly. And hope mint may now work :)
Easy tips : https://sites.google.com/site/easylinuxtipsproject/
Linux Mint Installation Guide: http://linuxmint-installation-guide.rea ... en/latest/
Registered Linux User #462608

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