Dell XPS 13 Problems with some device connected to pci express port

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zen0
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Dell XPS 13 Problems with some device connected to pci express port

Post by zen0 » Tue May 22, 2018 3:29 am

Hello,

Hardware: Dell XPS 13 9360

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[    0.000000] microcode: microcode updated early to revision 0x84, date = 2018-01-21                                   
[    0.000000] Linux version 4.10.0-38-generic (buildd@lgw01-amd64-059) (gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubunt
u1~16.04.4) ) #42~16.04.1-Ubuntu SMP Tue Oct 10 16:32:20 UTC 2017 (Ubuntu 4.10.0-38.42~16.04.1-generic 4.10.17)         
[    0.000000] Command line: BOOT_IMAGE=/boot/vmlinuz-4.10.0-38-generic root=UUID=7b855429-0b50-4a4d-ac7a-d435a25b5d57 r
o ipv6.disable=1 intel_pstate=skylake_hwp                                                                               
[    0.000000] KERNEL supported cpus:                                                                                   
[    0.000000]   Intel GenuineIntel                                                                                     
[    0.000000]   AMD AuthenticAMD                                                                                       
[    0.000000]   Centaur CentaurHauls                                                                                   
[    0.000000] x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'                                  
[    0.000000] x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'                                                 
[    0.000000] x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers'                                                 
[    0.000000] x86/fpu: Supporting XSAVE feature 0x008: 'MPX bounds registers'                                          
[    0.000000] x86/fpu: Supporting XSAVE feature 0x010: 'MPX CSR'                                                       
[    0.000000] x86/fpu: xstate_offset[2]:  576, xstate_sizes[2]:  256                                                   
[    0.000000] x86/fpu: xstate_offset[3]:  832, xstate_sizes[3]:   64                                                   
[    0.000000] x86/fpu: xstate_offset[4]:  896, xstate_sizes[4]:   64                                                   
[    0.000000] x86/fpu: Enabled xstate features 0x1f, context size is 960 bytes, using 'compacted' format.              
[    0.000000] e820: BIOS-provided physical RAM map:                                                                    
[    0.000000] BIOS-e820: [mem 0x0000000000000000-0x000000000009dbff] usable                                            
[    0.000000] BIOS-e820: [mem 0x000000000009dc00-0x000000000009ffff] reserved                                          
[    0.000000] BIOS-e820: [mem 0x00000000000e0000-0x00000000000fffff] reserved                                          
[    0.000000] BIOS-e820: [mem 0x0000000000100000-0x000000006941dfff] usable                                            
[    0.000000] BIOS-e820: [mem 0x000000006941e000-0x000000006941efff] ACPI NVS                                          
[    0.000000] BIOS-e820: [mem 0x000000006941f000-0x000000007a80afff] reserved                                          
[    0.000000] BIOS-e820: [mem 0x000000007a80b000-0x000000007a84efff] ACPI data                                         
[    0.000000] BIOS-e820: [mem 0x000000007a84f000-0x000000007aef3fff] ACPI NVS                                          
[    0.000000] BIOS-e820: [mem 0x000000007aef4000-0x000000007f7fffff] reserved                                          
[    0.000000] BIOS-e820: [mem 0x00000000e0000000-0x00000000efffffff] reserved                                          
[    0.000000] BIOS-e820: [mem 0x00000000fe000000-0x00000000fe010fff] reserved                                          
[    0.000000] BIOS-e820: [mem 0x00000000fec00000-0x00000000fec00fff] reserved                                          
[    0.000000] BIOS-e820: [mem 0x00000000fee00000-0x00000000fee00fff] reserved                                          
[    0.000000] BIOS-e820: [mem 0x00000000ff000000-0x00000000ffffffff] reserved                                          
[    0.000000] BIOS-e820: [mem 0x0000000100000000-0x000000027e7fffff] usable                                            
[    0.000000] NX (Execute Disable) protection: active                                                                  
[    0.000000] SMBIOS 3.0 present.                                                                                      
[    0.000000] DMI: Dell Inc. XPS 13 9360/0PVG6D, BIOS 2.2.1 08/18/2017                                                 
[    0.000000] e820: update [mem 0x00000000-0x00000fff] usable ==> reserved                                             

I've some errors at dmesg log file and it repeats frequently.

- Problem in the log :

Code: Select all

May 22 08:20:10 43 kernel: [ 2751.368558] pcieport 0000:00:1c.4: AER: Corrected error received: id=00e4
May 22 08:20:10 43 kernel: [ 2751.368569] pcieport 0000:00:1c.4: PCIe Bus Error: severity=Corrected, type=Data Link Layer, id=00e4(Transmitter ID)
May 22 08:20:10 43 kernel: [ 2751.368577] pcieport 0000:00:1c.4:   device [8086:9d14] error status/mask=00001000/00002000
May 22 08:20:10 43 kernel: [ 2751.368582] pcieport 0000:00:1c.4:    [12] Replay Timer Timeout  
May 22 08:20:12 43 kernel: [ 2753.568371] pcieport 0000:00:1c.4: AER: Corrected error received: id=00e4
May 22 08:20:12 43 kernel: [ 2753.568379] pcieport 0000:00:1c.4: PCIe Bus Error: severity=Corrected, type=Data Link Layer, id=00e4(Transmitter ID)
May 22 08:20:12 43 kernel: [ 2753.568385] pcieport 0000:00:1c.4:   device [8086:9d14] error status/mask=00001000/00002000
May 22 08:20:12 43 kernel: [ 2753.568389] pcieport 0000:00:1c.4:    [12] Replay Timer Timeout  
May 22 08:24:09 43 kernel: [ 2990.778302] pcieport 0000:00:1c.4: AER: Corrected error received: id=00e4
May 22 08:24:09 43 kernel: [ 2990.778317] pcieport 0000:00:1c.4: PCIe Bus Error: severity=Corrected, type=Data Link Layer, id=00e4(Transmitter ID)
May 22 08:24:09 43 kernel: [ 2990.778330] pcieport 0000:00:1c.4:   device [8086:9d14] error status/mask=00001000/00002000
May 22 08:24:09 43 kernel: [ 2990.778337] pcieport 0000:00:1c.4:    [12] Replay Timer Timeout  
May 22 08:24:12 43 kernel: [ 2994.093589] pcieport 0000:00:1c.4: AER: Corrected error received: id=00e4
May 22 08:24:12 43 kernel: [ 2994.093596] pcieport 0000:00:1c.4: PCIe Bus Error: severity=Corrected, type=Data Link Layer, id=00e4(Transmitter ID)
May 22 08:24:12 43 kernel: [ 2994.093599] pcieport 0000:00:1c.4:   device [8086:9d14] error status/mask=00001000/00002000
May 22 08:24:12 43 kernel: [ 2994.093601] pcieport 0000:00:1c.4:    [12] Replay Timer Timeout 
- in order to detect which device is throw the error I executed some commands:

Code: Select all

lspci -n | grep 9d14
00:1c.4 0604: 8086:9d14 (rev f1)

lspci  | grep 00:1c.4
00:1c.4 PCI bridge: Intel Corporation Sunrise Point-LP PCI Express Root Port (rev f1)

- So it has to be something connected with pci express port ? I've some doubt that it's wifi card that is connected there but I'm not sure about this.
- What do you suggest to check/do in order to resolve this error ?

some additional info:

Code: Select all


$ inxi -Fxz                                                                                                     
System:    Host: 43 Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0) Desktop: MATE 1.18.0 (Gtk 2.24.30)     
           Distro: Linux Mint 18.3 Sylvia                                                                       
Machine:   System: Dell (portable) product: XPS 13 9360                                                         
           Mobo: Dell model: 0PVG6D v: A00 Bios: Dell v: 2.2.1 date: 08/18/2017                                 
CPU:       Quad core Intel Core i5-8250U (-HT-MCP-) cache: 6144 KB                                              
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 14400                                    
           clock speeds: max: 3400 MHz 1: 855 MHz 2: 824 MHz 3: 877 MHz 4: 856 MHz 5: 876 MHz 6: 864 MHz        
           7: 841 MHz 8: 852 MHz                                                                                
Graphics:  Card: Intel Device 5917 bus-ID: 00:02.0                                                              
           Display Server: X.Org 1.18.4 drivers: intel (unloaded: fbdev,vesa) Resolution: 1920x1080@59.93hz     
           GLX Renderer: Mesa DRI Intel Kabylake GT1.5 GLX Version: 3.0 Mesa 17.2.8 Direct Rendering: Yes       
Audio:     Card Intel Device 9d71 driver: snd_hda_intel bus-ID: 00:1f.3 Sound: ALSA v: k4.10.0-38-generic       
Network:   Card-1: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter driver: ath10k_pci bus-ID: 3a:00.0
           IF: wlp58s0 state: up mac: <filter>                                                                  
           Card-2: Atheros usb-ID: 001-002                                                                      
           IF: null-if-id state: N/A speed: N/A duplex: N/A mac: N/A                                            
Drives:    HDD Total Size: NA (-) ID-1: /dev/nvme0n1 model: N/A size: 256.1GB                                   
Partition: ID-1: / size: 228G used: 108G (50%) fs: ext4 dev: /dev/nvme0n1p1                                     
           ID-2: swap-1 size: 8.18GB used: 0.00GB (0%) fs: swap dev: /dev/dm-0                                  
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present                                          
Sensors:   System Temperatures: cpu: 39.0C mobo: N/A                                                            
           Fan Speeds (in rpm): cpu: N/A                                                                        
Info:      Processes: 252 Uptime: 3:07 Memory: 4894.1/7597.3MB Init: systemd runlevel: 5 Gcc sys: 5.4.0         
           Client: Shell (bash 4.3.481) inxi: 2.2.35                                                            
Best Regards!

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ClixTrix
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Re: Dell XPS 13 Problems with some device connected to pci express port

Post by ClixTrix » Tue May 22, 2018 9:15 am

Look at this post at Ubuntu on the error and recommendation.

https://askubuntu.com/questions/771899/ ... -corrected

It is flagged as a kernel bug. I see you're running kernel 4.10.0-38. You might want to try a newer kernel, e.g. 4.15.0-xxx (latest) for a test as well. You can update the kernel in Update Manager, Look at drop-down list under View for Linux Kernels. Make sure you're up to date with service from Update Manager before you update the kernel. The newer kernels require an updated level of Mint Update.
Linux Mint 18.3 x64 Cinnamon Kernel 4.15.0-23-generic
Gigabyte GA-AB350M-D3H (F20) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / XFX HD5450-1GB
NVMe-SSD Samsung EVO 960 250GB / SATA-HDD WD1600BEKT 160GB / SATA-SSD Toshiba OCZ VX500 512GB

zen0
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Re: Dell XPS 13 Problems with some device connected to pci express port

Post by zen0 » Tue May 22, 2018 5:39 pm

Thanks CiixTrix

Seems that 4.13.0-43-generic solve my problem... (for first 10 minutes)

Best Regards!

zen0
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Re: Dell XPS 13 Problems with some device connected to pci express port

Post by zen0 » Wed May 23, 2018 1:27 am

Hm...
It seems that 4.13.0-43-generic doesn't solve my problem just more time is needed before the error appears again. I'll try with 4.15.x kernel.
Best Regards!

zen0
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Re: Dell XPS 13 Problems with some device connected to pci express port

Post by zen0 » Wed May 23, 2018 1:32 am

Last kernel available at update manager doesn't solve this problem...

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$ uname -a                                                                                                   
Linux 43 4.15.0-22-generic #24~16.04.1-Ubuntu SMP Fri May 18 09:46:31 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

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May 23 08:32:24 43 kernel: [  244.985614] pcieport 0000:00:1c.4: AER: Corrected error received: id=00e4
May 23 08:32:24 43 kernel: [  244.985633] pcieport 0000:00:1c.4: PCIe Bus Error: severity=Corrected, type=Data Link Layer, id=00e4(Transmitter ID)
May 23 08:32:24 43 kernel: [  244.985643] pcieport 0000:00:1c.4:   device [8086:9d14] error status/mask=00001000/00002000
May 23 08:32:24 43 kernel: [  244.985650] pcieport 0000:00:1c.4:    [12] Replay Timer Timeout 

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ClixTrix
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Re: Dell XPS 13 Problems with some device connected to pci express port

Post by ClixTrix » Wed May 23, 2018 7:42 am

Did you try the kernel parameters on the posted link at Ubuntu?
Linux Mint 18.3 x64 Cinnamon Kernel 4.15.0-23-generic
Gigabyte GA-AB350M-D3H (F20) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / XFX HD5450-1GB
NVMe-SSD Samsung EVO 960 250GB / SATA-HDD WD1600BEKT 160GB / SATA-SSD Toshiba OCZ VX500 512GB

zen0
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Re: Dell XPS 13 Problems with some device connected to pci express port

Post by zen0 » Tue Jun 05, 2018 1:27 am

After upgrade to 4.16 kernel I constantly monitor logs for the error but there is no such thing ... So I am happy with 4.16 kernel ;).

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Linux 43 4.16.13-041613-generic #201805300810 SMP Wed May 30 08:11:54 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux
Thank you ClixTrix for the support.

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