Shutdowns Frequently increasing Can't dtermine hardware issue.

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TimBob86
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Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 1:40 pm

Hello everyone,
I have recently been experiencing shut downs during gaming and now during any attempt to load the Windows side of my system. I am looking for a way to figure out which part is the cause. Here are my system specs.
MSI 970 Gaming
Amd Fx-8370 Eight Core processor with Corsair H75 water cooler (H75 Brand New)
Zotac Nvidia GeFroce GTX 1050 2Gb
G.Skill DDR3 8Gb X 2
Thermaltake 600W Psu (Brand New)
Three Brand new cooler master fans have been added as well.
I have tried to address the issue of power and heat by replacing some parts as you can see above. The system runs fine in Linux (No surprise) But when I try to boot windows it now powers down. This started with playing Conan exiles and has become progressively worse. I can only guess that soon it will shut down in Linux as well. I believe at this point it is the mother board or processor. Can anyone help me to determine the bad part?

TimBob86
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 1:49 pm

I forgot to add I have eliminated the hard drives as a possible cause. I have installed both Windows and Linux Mint on each drive only Windows causes the shut downs at the moment. I don’t believe this to be software related that’s why I have turned to Linux users.

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ClixTrix
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by ClixTrix » Wed Jun 20, 2018 2:00 pm

I would start by going to BIOS Setup and look in the Hardware Monitor. Check the processor and system temps. Also, check voltages. Let it set for about 15 minutes and check again. I especially want to know the processor temps.

Are you sure the H75 heatsink is installed with good contact to the processor and fresh thermal-grease?

If you could please run the following command from Terminal and post back the results, it will help to get your full system specs.

Code: Select all

inxi -Fxz
Linux Mint 18.3 x64 Cinnamon Kernel 4.15.0-33-generic
Gigabyte GA-AB350M-D3H (F20) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / XFX HD5450-1GB
NVMe-SSD Samsung 960 EVO 250GB / SATA-HDD WD1600BEKT 160GB / SATA-SSD Toshiba OCZ VX500 512GB

TimBob86
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 2:07 pm

System: Host: MCPV1 Kernel: 4.13.0-45-generic x86_64 (64 bit gcc: 5.4.0)
Desktop: Cinnamon 3.6.7 (Gtk 3.18.9-1ubuntu3.3)
Distro: Linux Mint 18.3 Sylvia
Machine: Mobo: MSI model: 970 GAMING (MS-7693) v: 4.0
Bios: American Megatrends v: V22.3 date: 05/12/2015
CPU: Octa core AMD FX-8370 Eight-Core (-MCP-) cache: 16384 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 63996
clock speeds: max: 4000 MHz 1: 1400 MHz 2: 1400 MHz 3: 1398 MHz
4: 1398 MHz 5: 1397 MHz 6: 1399 MHz 7: 1408 MHz 8: 1479 MHz
Graphics: Card: NVIDIA Device 1c81 bus-ID: 01:00.0
Display Server: X.Org 1.18.4 drivers: (unloaded: fbdev,vesa) FAILED: nouveau
Resolution: 1920x1080@60.00hz
GLX Renderer: NV137
GLX Version: 3.0 Mesa 17.2.8 Direct Rendering: Yes
Audio: Card-1 NVIDIA Device 0fb9 driver: snd_hda_intel bus-ID: 01:00.1
Card-2 Advanced Micro Devices [AMD/ATI] SBx00 Azalia (Intel HDA)
driver: snd_hda_intel bus-ID: 00:14.2
Sound: Advanced Linux Sound Architecture v: k4.13.0-45-generic
Network: Card: Qualcomm Atheros Killer E220x Gigabit Ethernet Controller
driver: alx port: d000 bus-ID: 05:00.0
IF: enp5s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives: HDD Total Size: 1080.2GB (2.2% used)
ID-1: /dev/sda model: WDC_WD10EZEX size: 1000.2GB
ID-2: /dev/sdb model: FB080C4080 size: 80.0GB
Partition: ID-1: / size: 58G used: 6.7G (13%) fs: ext4 dev: /dev/sdb1
ID-2: swap-1 size: 17.12GB used: 0.00GB (0%) fs: swap dev: /dev/sdb5
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 22.9C mobo: N/A gpu: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 219 Uptime: 2:48 Memory: 1287.9/15989.7MB
Init: systemd runlevel: 5 Gcc sys: 5.4.0
Client: Shell (bash 4.3.481) inxi: 2.2.35
I have run three separate monitoring applications for temp. I did have issues with heat in the system it was hitting temps around 80c before H75. My processor was running in the 40s when it last shut down. In Linux using Psensor the highest I hit was 28c for cpu after running all night. It was formatting my windows drive during that night.

TimBob86
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 2:09 pm

I have watched the temp in bios many times. Cpu usually 26 to 28c.

TimBob86
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 2:11 pm

I also forgot to mention new thermal paste has been applied multiple times when testing and reseating H75. The fan header its plugged into is running at 100% at all times for the pump.

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ClixTrix
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by ClixTrix » Wed Jun 20, 2018 2:55 pm

Please run the following command from Terminal and post back the results.

Code: Select all

sensors
Linux Mint 18.3 x64 Cinnamon Kernel 4.15.0-33-generic
Gigabyte GA-AB350M-D3H (F20) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / XFX HD5450-1GB
NVMe-SSD Samsung 960 EVO 250GB / SATA-HDD WD1600BEKT 160GB / SATA-SSD Toshiba OCZ VX500 512GB

TimBob86
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 3:06 pm

sensors
fam15h_power-pci-00c4
Adapter: PCI adapter
power1: 26.02 W (crit = 125.19 W)

nouveau-pci-0100
Adapter: PCI adapter
ERROR: Can't get value of subfeature temp1_max: Can't read
ERROR: Can't get value of subfeature temp1_max_hyst: Can't read
ERROR: Can't get value of subfeature temp1_crit: Can't read
ERROR: Can't get value of subfeature temp1_crit_hyst: Can't read
ERROR: Can't get value of subfeature temp1_emergency: Can't read
ERROR: Can't get value of subfeature temp1_emergency_hyst: Can't read
temp1: N/A (high = +0.0°C, hyst = +0.0°C)
(crit = +0.0°C, hyst = +0.0°C)
(emerg = +0.0°C, hyst = +0.0°C)

k10temp-pci-00c3
Adapter: PCI adapter
temp1: +20.2°C (high = +70.0°C)
(crit = +80.0°C, hyst = +77.0°C)

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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by ClixTrix » Wed Jun 20, 2018 3:23 pm

I'm going to suggest the 20.2C temp is perhaps NOT correct for actual temperature on your FX. 20.2C is actually 68.36F, or below a normal room temp of 72F. I know many AMD processors actually report low and have to have an offset added. This article suggests there might be more to consider in getting an accurate temp.

https://www.reddit.com/r/pcmasterrace/c ... rature_of/

I was interested to see what other sensors where showing. FYI....my Ryzen MB requires I install and load the IT87 module to get all its sensors. The fact I see no voltage, RPM, or board temps make me suspicious. I'm wondering if your board has a thermistor on the motherboard for your processor?

When I run sensors, here's what I get.

Code: Select all

it8792-isa-0a60
Adapter: ISA adapter
in0:          +0.82 V  (min =  +0.00 V, max =  +2.78 V)
in1:          +0.98 V  (min =  +0.00 V, max =  +2.78 V)
in2:          +1.10 V  (min =  +0.00 V, max =  +2.78 V)
+3.3V:        +3.38 V  (min =  +0.00 V, max =  +5.56 V)
in4:          +1.26 V  (min =  +0.00 V, max =  +2.78 V)
in5:          +1.13 V  (min =  +0.00 V, max =  +2.78 V)
in6:          +2.78 V  (min =  +0.00 V, max =  +2.78 V)  ALARM
3VSB:         +3.36 V  (min =  +0.00 V, max =  +5.56 V)
Vbat:         +3.31 V  
fan1:           0 RPM  (min =    0 RPM)
fan2:           0 RPM  (min =    0 RPM)
fan3:           0 RPM  (min =    0 RPM)
temp1:        +30.0°C  (low  = +127.0°C, high = +127.0°C)  sensor = thermistor
temp2:        +35.0°C  (low  = +127.0°C, high = +127.0°C)  sensor = thermistor
temp3:        +37.0°C  (low  = +127.0°C, high = +127.0°C)  sensor = thermistor
intrusion0:  ALARM

radeon-pci-0800
Adapter: PCI adapter
temp1:        +59.0°C  (crit = +120.0°C, hyst = +90.0°C)

k10temp-pci-00c3
Adapter: PCI adapter
temp1:        +32.2°C  (high = +70.0°C)

it8686-isa-0a40
Adapter: ISA adapter
in0:          +0.82 V  (min =  +0.00 V, max =  +3.06 V)
in1:          +2.04 V  (min =  +0.00 V, max =  +3.06 V)
in2:          +2.04 V  (min =  +0.00 V, max =  +3.06 V)
in3:          +2.04 V  (min =  +0.00 V, max =  +3.06 V)
in4:          +0.79 V  (min =  +0.00 V, max =  +3.06 V)
in5:          +0.90 V  (min =  +0.00 V, max =  +3.06 V)
in6:          +1.20 V  (min =  +0.00 V, max =  +3.06 V)
3VSB:         +3.26 V  (min =  +0.00 V, max =  +6.12 V)
Vbat:         +3.19 V  
fan1:        1394 RPM  (min =   10 RPM)
fan2:         810 RPM  (min =    0 RPM)
fan3:         774 RPM  (min =    0 RPM)
fan4:         805 RPM  (min =    0 RPM)
temp1:        +43.0°C  (low  = +127.0°C, high = +127.0°C)  sensor = thermistor
temp2:        +49.0°C  (low  =  +0.0°C, high = +60.0°C)  sensor = thermistor
temp3:        +32.0°C  (low  =  +0.0°C, high = +60.0°C)  sensor = AMD AMDSI
temp4:        +39.0°C  (low  =  +0.0°C, high = +60.0°C)  sensor = thermistor
temp5:        +41.0°C  (low  =  +0.0°C, high = +70.0°C)  sensor = thermistor
temp6:        +41.0°C  (low  =  +0.0°C, high = +60.0°C)  sensor = thermistor
intrusion0:  ALARM
Linux Mint 18.3 x64 Cinnamon Kernel 4.15.0-33-generic
Gigabyte GA-AB350M-D3H (F20) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / XFX HD5450-1GB
NVMe-SSD Samsung 960 EVO 250GB / SATA-HDD WD1600BEKT 160GB / SATA-SSD Toshiba OCZ VX500 512GB

TimBob86
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 3:35 pm

Your results obviously made much more sense. I wondered why mine was missing all that data. I am unfamiliar with thermistor. I will look at the article you posted now. Thanks for your help btw. I’ve been working on this for weeks and I have been burning money.

TimBob86
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 3:36 pm

I do see voltage info in the bios I can screen shot some things if you like.

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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 4:01 pm

I just tried to go into bios. While viewing info and changing zero settings it froze. I shut it down waited and booted again. This time it struggled made a short but loud whining noise. It took longer than usual and I entered the bios again. Even though temp is inaccurate as the article stated it had jumped 10 degrees. Does this mean that H75 is defective?

TimBob86
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 4:03 pm

Also I should state after attempting a screenshot it froze a second time. I now have it off.

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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 4:04 pm

O geez. I forgot an import piece of information. The initial heat problem and shutdown problem was gone for about the first week of H75 use. It then returned.

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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by trytip » Wed Jun 20, 2018 4:26 pm

run sudo sensors-detect answer y to all and run sensors again
Image

TimBob86
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 4:43 pm

I can try. Let's hope it boots.

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ClixTrix
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by ClixTrix » Wed Jun 20, 2018 4:46 pm

Yep....me too. I was wondering if you ran sensors-detect as part of the psensor install. Thanks trytip. I had to step out for a while.
Linux Mint 18.3 x64 Cinnamon Kernel 4.15.0-33-generic
Gigabyte GA-AB350M-D3H (F20) / Ryzen 5 1600 / Micron Ballistix Sport DDR4 2400 2x8GB / XFX HD5450-1GB
NVMe-SSD Samsung 960 EVO 250GB / SATA-HDD WD1600BEKT 160GB / SATA-SSD Toshiba OCZ VX500 512GB

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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by trytip » Wed Jun 20, 2018 4:47 pm

Display Server: X.Org 1.18.4 drivers: (unloaded: fbdev,vesa) FAILED: nouveau
did you install your drivers in Driver Manager?
Image

TimBob86
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 4:52 pm

Its running and sensors-detect is running. Right now its a fresh install of OS with updates. Nothing else has been done so far.

TimBob86
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Re: Shutdowns Frequently increasing Can't dtermine hardware issue.

Post by TimBob86 » Wed Jun 20, 2018 4:54 pm

Pretty much the same results.

sensors
fam15h_power-pci-00c4
Adapter: PCI adapter
power1: 22.71 W (crit = 125.19 W)

nouveau-pci-0100
Adapter: PCI adapter
ERROR: Can't get value of subfeature temp1_max: Can't read
ERROR: Can't get value of subfeature temp1_max_hyst: Can't read
ERROR: Can't get value of subfeature temp1_crit: Can't read
ERROR: Can't get value of subfeature temp1_crit_hyst: Can't read
ERROR: Can't get value of subfeature temp1_emergency: Can't read
ERROR: Can't get value of subfeature temp1_emergency_hyst: Can't read
temp1: N/A (high = +0.0°C, hyst = +0.0°C)
(crit = +0.0°C, hyst = +0.0°C)
(emerg = +0.0°C, hyst = +0.0°C)

k10temp-pci-00c3
Adapter: PCI adapter
temp1: +15.8°C (high = +70.0°C)
(crit = +80.0°C, hyst = +77.0°C)

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