Laptop does not shut down

[JasonDougen]

I recently installed Linux Mint Tara (Cinnamon) and have encountered the following issue:
My laptop does not shut down properly. It gets stuck showing the dark screen with the Linux Mint logo, showing 'progress' with the dots underneath it, however it would stay in that screen until the battery rans out.

It did not happen initially, then it started happening occasionally and now it goes on all the time. Please help me Thank you for your time

My hardware

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System:    Host: NakasPC Kernel: 4.15.0-20-generic x86_64 bits: 64 gcc: 7.3.0
           Desktop: Cinnamon 3.8.8 (Gtk 3.22.30-1ubuntu1)
           Distro: Linux Mint 19 Tara
Machine:   Device: laptop System: LENOVO product: 80M5 v: Lenovo U31-70 serial: N/A
           Mobo: LENOVO model: Lenovo U31-70 v: SDK0J40709 WIN serial: N/A
           UEFI: LENOVO v: AFCN30WW(V2.02) date: 10/01/2015
Battery    BAT1: charge: 23.3 Wh 89.7% condition: 26.0/35.0 Wh (74%)
           model: 4C 47 43 00 31 31 00 00 20 003250324C34314C status: Charging
CPU:       Dual core Intel Core i7-5500U (-MT-MCP-) 
           arch: Broadwell rev.4 cache: 4096 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 9577
           clock speeds: max: 3000 MHz 1: 2264 MHz 2: 1861 MHz 3: 1982 MHz
           4: 2234 MHz
Graphics:  Card-1: Intel HD Graphics 5500 bus-ID: 00:02.0
           Card-2: NVIDIA GK208M [GeForce 920M] bus-ID: 04:00.0
           Display Server: x11 (X.Org 1.19.6 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1920x1080@60.02hz
           OpenGL: renderer: Mesa DRI Intel HD Graphics 5500 (Broadwell GT2)
           version: 4.5 Mesa 18.0.5 Direct Render: Yes
Audio:     Card-1 Intel Broadwell-U Audio Controller
           driver: snd_hda_intel bus-ID: 00:03.0
           Card-2 Intel Wildcat Point-LP High Def. Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.15.0-20-generic
Network:   Card-1: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: 4000 bus-ID: 02:00.0
           IF: enp2s0 state: up speed: 100 Mbps duplex: full mac: <filter>
           Card-2: Qualcomm Atheros QCA6164 802.11ac Wireless Network Adapter
           driver: ath10k_pci bus-ID: 03:00.0
           IF: wlp3s0 state: down mac: <filter>
           Card-3: Atheros usb-ID: 002-005
           IF: null-if-id state: N/A speed: N/A duplex: N/A mac: N/A
Drives:    HDD Total Size: 128.0GB (58.6% used)
           ID-1: /dev/sda model: DREVO_X1_Pro_SSD size: 128.0GB
Partition: ID-1: / size: 108G used: 63G (61%) fs: ext4 dev: /dev/dm-1
           ID-2: /boot size: 705M used: 80M (13%) fs: ext4 dev: /dev/sda2
           ID-3: swap-1 size: 8.50GB used: 0.00GB (0%)
           fs: swap dev: /dev/dm-3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 71.0C mobo: 71.0C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 236 Uptime: 1:45 Memory: 3817.4/7890.1MB
           Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56 

[deepakdeshp]

Did you try command mode?

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 sudo shutdown 0

or

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 sudo init 0

[JasonDougen]

Same thing happens unfortunately

Did you try command mode?

[gm10]

My laptop does not shut down properly. It gets stuck showing the dark screen with the Linux Mint logo, showing 'progress' with the dots underneath it, however it would stay in that screen until the battery rans out.

Press Esc on that screen to see what's holding it up. Some service will be stuck in a timeout loop.

[cphite]

My laptop does not shut down properly. It gets stuck showing the dark screen with the Linux Mint logo, showing 'progress' with the dots underneath it, however it would stay in that screen until the battery rans out.

Press Esc on that screen to see what's holding it up. Some service will be stuck in a timeout loop.

I have the same issue, unfortunately it seems to be hanging on "power-off" - I don't know if that counts as a service...

[OK] Reached Target Shutdown.
Starting Shuts down the "live" preinstalled system cleanly...
[OK] Starting Shuts down the "live" preinstalled system cleanly.
[OK] Reached target Final Step.
Starting Power-Off...

Mine actually started doing this on version 18.3 after a kernel update (I don't recall which one, sorry) and I tried completely wiping the machine and installing version 19. Same thing occurs; so I guess something changed with the kernel that doesn't play well with older Dell laptops...

I've let it sit for about half and hour and nothing happens. Haven't waited for battery to die or anything like that but that seems kinda pointless.

[gm10]

I have the same issue, unfortunately it seems to be hanging on "power-off" - I don't know if that counts as a
[...]
Mine actually started doing this on version 18.3 after a kernel update (I don't recall which one, sorry) and I tried completely wiping the machine and installing version 19. Same thing occurs; so I guess something changed with the kernel that doesn't play well with older Dell laptops...

Might well be due to the kernel, the 4.15 series seems to be causing ACPI-related issues, which could be the case here. You could try another kernel series or maybe the acpi=force GRUB boot option will help you if your device is really old. Please make your own thread, include your inxi -Fxz output, if you need to discuss this further.

[BG405]

My laptop does not shut down properly. It gets stuck showing the dark screen with the Linux Mint logo, showing 'progress' with the dots underneath it, however it would stay in that screen until the battery rans out.

Could you try the commands suggested by deepakdeshp in a full-screen console (e.g. CTRL+ALT+F1) and seeing if there's a file it can't access during shutdown? That might reveal something useful, as well as the commands gm10 suggested; in particular the inxi -Fxz output. I have a similar issue on one of my Mint installs due to a missing system file (two, actually: init.depend.stop I think is one of them); will get round to sorting it at some point.

In the meantime I shut down or reboot by holding CTRL+ALT & then, with a short pause in between, pressing R E I S U O; substituting the final O with B for reboot rather than shutdown.

I have the same issue, unfortunately it seems to be hanging on "power-off" - I don't know if that counts as a service...

Could I also suggest you try the same, but post in your new thread as gm10 recommended, as your issue may have a different cause & your hardware & setup is not likely to be identical.