WITHDRAWN HP Toolbox does not open

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Clawinus
Level 3
Level 3
Posts: 161
Joined: Wed Mar 14, 2012 10:08 am

WITHDRAWN HP Toolbox does not open

Post by Clawinus » Tue Aug 21, 2018 5:45 pm

I have an entry of HP Toolbox in the application menu of LM 18.3. Tow weeks ago I installed HP Toolbox
and have been using it effectively to control my HP printer.
Yet as of today HP Toolbox does not open when I launch it from the menu nor from the icon on the desktop.

When I try to launch HP Toolbox from the terminal I get the following comment:

helmut@helmut-HP-ENVY-Desktop ~ $ hp-toolbox
Traceback (most recent call last):
File "/usr/bin/hp-toolbox", line 38, in <module>
from base.g import *
File "/usr/share/hplip/base/g.py", line 246, in <module>
user_conf = UserConfig()
File "/usr/share/hplip/base/g.py", line 213, in __init__
ConfigBase.__init__(self, prop.user_config_file)
File "/usr/share/hplip/base/g.py", line 90, in __init__
self.read()
File "/usr/share/hplip/base/g.py", line 135, in read
except (configparser.DuplicateOptionError):
AttributeError: 'module' object has no attribute 'DuplicateOptionError'


I would appreciate help
Last edited by Clawinus on Thu Aug 23, 2018 3:45 pm, edited 1 time in total.

pdc_2
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Posts: 2393
Joined: Mon May 11, 2009 1:21 am

Re: HP Toolbox does not open

Post by pdc_2 » Tue Aug 21, 2018 10:53 pm

I would not know how to install this; is this from hplip-gui I wonder?

I can only suggest you delete it and reinstall it

it depends on how attached you are to this programme: seems to me it may well be hplip that is broken
File "/usr/share/hplip/base/g.py",
so some might suggest deleting hplip itself; to do that, it seems one needs to purge it; and then re-install; either 3.16.3 or go for the latest?

awaiting your comments

Clawinus
Level 3
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Posts: 161
Joined: Wed Mar 14, 2012 10:08 am

Re: HP Toolbox does not open

Post by Clawinus » Thu Aug 23, 2018 3:44 pm

Thanks for your reply.
I uninstalled the hplip version 3.15.3 installed by Synaptic and reinstalled it.
No change I am getting the same situation: clicking on icon of HP gives no result.
Launching from terminal results again in the backtrack error.
Then I downloaded the most recent version of HPLIP 3.18.7 and attempted to use the automatic
installer as detailed in the page:
https://developers.hp.com/hp-linux-imag ... tall/index

I get the following error:

helmut@helmut-HP-ENVY-Desktop ~ $ sh hplip-3.18.7.run
sh: 0: Can't open hplip-3.18.7.run
helmut@helmut-HP-ENVY-Desktop ~ $

Because I am able to print right now, I will discontinue using HP Toolbox. It seems to be installed as hplip-gui.
I will close this issue now and thanks again.

ajgringo619
Level 4
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Posts: 309
Joined: Thu Mar 01, 2018 8:36 pm
Location: San Diego, California

Re: HP Toolbox does not open

Post by ajgringo619 » Thu Aug 23, 2018 3:55 pm

Clawinus wrote:
Thu Aug 23, 2018 3:44 pm
Thanks for your reply.
I uninstalled the hplip version 3.15.3 installed by Synaptic and reinstalled it.
No change I am getting the same situation: clicking on icon of HP gives no result.
Launching from terminal results again in the backtrack error.
Then I downloaded the most recent version of HPLIP 3.18.7 and attempted to use the automatic
installer as detailed in the page:
https://developers.hp.com/hp-linux-imag ... tall/index

I get the following error:

helmut@helmut-HP-ENVY-Desktop ~ $ sh hplip-3.18.7.run
sh: 0: Can't open hplip-3.18.7.run
helmut@helmut-HP-ENVY-Desktop ~ $

Because I am able to print right now, I will discontinue using HP Toolbox. It seems to be installed as hplip-gui.
I will close this issue now and thanks again.
Try this:

Code: Select all

chmod +x hplip-3.18.7.run
sh ./hplip-3.18.7.run
[Mint 19 XFCE, AMD FX-8350 Eight-Core w/16 GB RAM, 4.15.0-34-generic, Nvidia 396.54/GeForce GTX 960]
Image

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