I recently installed linux mint 19 xfce on my laptop and keeps happening very often (randomly between 15min to a few hours) that it completely freezes and it doesnt respond to any commands, after a couple of seconds the fan speeds up just stays like that and im forced to hard reboot it.
I've tried to google for solutions and what i found is mostly for nvidia graphics but mine is not, also found a reference mentioning the realtek card but im not sure how it is related. I havent noticed anything special that triggers it, it seems to happen randomly, sometimes when the browser is open, sometimes a video, sometimes nothing at all. I also tried checking the syslogs whenever it happens but there seems to be nothing being written at the times it happens.
a post in the forum recommended trying an older kernel but it didnt help in this case, also i dont think its a hardware problem because it doesnt happen if i boot to windows 10
Anyone had a similar problem or can point me to something else i could check? this is my system
Code: Select all
System: Host: s-Easynote-TE69BM Kernel: 4.15.0-34-generic x86_64 bits: 64 Desktop: Xfce 4.12.3 Distro: Linux Mint 19 Tara Machine: Device: laptop System: Packard Bell product: Easynote TE69BM v: V2.11 serial: N/A Mobo: Packard Bell model: Easynote TE69BM v: V2.11 serial: N/A UEFI: Packard Bell v: V2.11 date: 04/07/2014 Battery BAT1: charge: 22.5 Wh 88.4% condition: 25.4/37.0 Wh (69%) CPU: Quad core Intel Celeron N2920 (-MCP-) cache: 1024 KB clock speeds: max: 1999 MHz 1: 886 MHz 2: 872 MHz 3: 793 MHz 4: 633 MHz Graphics: Card: Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display Display Server: x11 (X.Org 1.19.6 ) drivers: modesetting (unloaded: fbdev,vesa) Resolution: email@example.com OpenGL: renderer: Mesa DRI Intel Bay Trail version: 4.2 Mesa 18.0.5 Audio: Card Intel Atom Processor Z36xxx/Z37xxx Series High Def. Audio Controller driver: snd_hda_intel Sound: Advanced Linux Sound Architecture v: k4.15.0-34-generic Network: Card-1: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller driver: r8169 IF: enp1s0f2 state: down mac: f8:a9:63:69:3b:a7 Card-2: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter driver: ath9k IF: wlp2s0 state: up mac: b8:ee:65:6f:19:ff Drives: HDD Total Size: 500.1GB (40.9% used) ID-1: /dev/sda model: ST500LT012 size: 500.1GB Partition: ID-1: / size: 121G used: 29G (25%) fs: ext4 dev: /dev/sda5 RAID: No RAID devices: /proc/mdstat, md_mod kernel module present Sensors: System Temperatures: cpu: 51.0C mobo: N/A Fan Speeds (in rpm): cpu: N/A Info: Processes: 200 Uptime: 25 min Memory: 1074.2/3828.1MB Client: Shell (bash) inxi: 2.3.56