Mint 19 xfce - hard freezing often

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saucoide
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Mint 19 xfce - hard freezing often

Post by saucoide » Sat Sep 15, 2018 4:41 pm

Hi!
I recently installed linux mint 19 xfce on my laptop and keeps happening very often (randomly between 15min to a few hours) that it completely freezes and it doesnt respond to any commands, after a couple of seconds the fan speeds up just stays like that and im forced to hard reboot it.

I've tried to google for solutions and what i found is mostly for nvidia graphics but mine is not, also found a reference mentioning the realtek card but im not sure how it is related. I havent noticed anything special that triggers it, it seems to happen randomly, sometimes when the browser is open, sometimes a video, sometimes nothing at all. I also tried checking the syslogs whenever it happens but there seems to be nothing being written at the times it happens.

a post in the forum recommended trying an older kernel but it didnt help in this case, also i dont think its a hardware problem because it doesnt happen if i boot to windows 10

Anyone had a similar problem or can point me to something else i could check? this is my system

Code: Select all

System:    Host: s-Easynote-TE69BM Kernel: 4.15.0-34-generic x86_64
           bits: 64
           Desktop: Xfce 4.12.3 Distro: Linux Mint 19 Tara
Machine:   Device: laptop System: Packard Bell product: Easynote TE69BM v: V2.11 serial: N/A
           Mobo: Packard Bell model: Easynote TE69BM v: V2.11 serial: N/A
           UEFI: Packard Bell v: V2.11 date: 04/07/2014
Battery    BAT1: charge: 22.5 Wh 88.4% condition: 25.4/37.0 Wh (69%)
CPU:       Quad core Intel Celeron N2920 (-MCP-) cache: 1024 KB
           clock speeds: max: 1999 MHz 1: 886 MHz 2: 872 MHz 3: 793 MHz 4: 633 MHz
Graphics:  Card: Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display
           Display Server: x11 (X.Org 1.19.6 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.06hz
           OpenGL: renderer: Mesa DRI Intel Bay Trail version: 4.2 Mesa 18.0.5
Audio:     Card Intel Atom Processor Z36xxx/Z37xxx Series High Def. Audio Controller
           driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k4.15.0-34-generic
Network:   Card-1: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
           driver: r8169
           IF: enp1s0f2 state: down mac: f8:a9:63:69:3b:a7
           Card-2: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter
           driver: ath9k
           IF: wlp2s0 state: up mac: b8:ee:65:6f:19:ff
Drives:    HDD Total Size: 500.1GB (40.9% used)
           ID-1: /dev/sda model: ST500LT012 size: 500.1GB
Partition: ID-1: / size: 121G used: 29G (25%) fs: ext4 dev: /dev/sda5
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 51.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 200 Uptime: 25 min Memory: 1074.2/3828.1MB
           Client: Shell (bash) inxi: 2.3.56

thanks again!

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richyrich
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Re: Mint 19 xfce - hard freezing often

Post by richyrich » Sat Sep 15, 2018 9:05 pm

Graphics: Card: Intel Atom Processor Z36xxx/Z37xxx Series Graphics & Display
Display Server: x11 (X.Org 1.19.6 )
drivers: modesetting (unloaded: fbdev,vesa)
Resolution: 1366x768@60.06hz
OpenGL: renderer: Mesa DRI Intel Bay Trail version: 4.2 Mesa 18.0.5
Open the Window Manager Tweaks program, go to the Compositor tab, and un-check the Enable display compositing checkbox. . . Try it like that for a while. Let us know the outcome.

or, (same thing as above, just different method)

Open the Display Settings program, and switch from Xfwm4 + Compositing to just Xfwm4.

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MrEen
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Re: Mint 19 xfce - hard freezing often

Post by MrEen » Sat Sep 15, 2018 9:09 pm

richyrich wrote:
Sat Sep 15, 2018 9:05 pm
Open the Display Settings program, and switch from Xfwm4 + Compositing to just Xfwm4.
That's what I wanted to suggest but couldn't find it on Pjotr's site and was too stupid sleepy to think to look in my own settings! :oops:

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richyrich
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Re: Mint 19 xfce - hard freezing often

Post by richyrich » Sat Sep 15, 2018 9:16 pm

That was my worlds smallest violin serenading you to slumberhood . . so I could edit my reply . . lol

saucoide
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Re: Mint 19 xfce - hard freezing often

Post by saucoide » Sun Sep 16, 2018 9:39 am

thanks for the tips, but actually it happened like 5 times in a very shot period of time and i got frustrated so i deleted it and changed to 18.3, no problems with this version so far :/ i might give it a try again when there is a 19.1

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MrEen
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Re: Mint 19 xfce - hard freezing often

Post by MrEen » Sun Sep 16, 2018 12:22 pm

Nothing wrong with that idea. I'm still using 18.3 Xfce.

The other thing I was considering mentioning was to watch your temps. Your inxi showed 51 degrees 25 minutes after booting up. That may have been a factor. And, it's also possible a reinstall might've fixed it.

Anyway, 19.1 will arrive in November or December. Make a full backup of 18.3 when it arrives then give it a spin.

Good luck.

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thx-1138
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Re: Mint 19 xfce - hard freezing often

Post by thx-1138 » Sun Sep 16, 2018 9:24 pm

saucoide wrote:
Sun Sep 16, 2018 9:39 am
thanks for the tips, but actually it happened like 5 times in a very shot period of time and i got frustrated so i deleted it and changed to 18.3, no problems with this version so far :/ i might give it a try again when there is a 19.1
...Bay Trails are affected by this (long standing) bug: https://bugzilla.kernel.org/show_bug.cgi?id=109051
Sometimes such pops up, and sometimes not...
If you ever happen again to experience semi-frequent unexplained crashes under such,
it would probably be a good idea passing intel_idle.max_cstate=1 to grub2 & see if that fixes it...

saucoide
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Re: Mint 19 xfce - hard freezing often

Post by saucoide » Mon Sep 17, 2018 5:39 pm

thx-1138 wrote:
Sun Sep 16, 2018 9:24 pm
saucoide wrote:
Sun Sep 16, 2018 9:39 am
thanks for the tips, but actually it happened like 5 times in a very shot period of time and i got frustrated so i deleted it and changed to 18.3, no problems with this version so far :/ i might give it a try again when there is a 19.1
...Bay Trails are affected by this (long standing) bug: https://bugzilla.kernel.org/show_bug.cgi?id=109051
Sometimes such pops up, and sometimes not...
If you ever happen again to experience semi-frequent unexplained crashes under such,
it would probably be a good idea passing intel_idle.max_cstate=1 to grub2 & see if that fixes it...
thanks, for now with 18.3 im not having any problems but will give it a try when i decide to change back to 19

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