device recognized but no sound LM19

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drorkb
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device recognized but no sound LM19

Post by drorkb » Sat Sep 22, 2018 8:49 am

Hi,
i'm using LM 19 cinnamon (3.8.9) on my DELL Inspirion 5558 laptop
i updated the linux system and since then my laptop stopped producing sound, not from the built in speakers neither from headphone plug.
i tried a few different players, rebooting and checking the sound settings. the sound test actually WORKS and the devices seems ok, but nothing else does.
what seems to be the problem?

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MrEen
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Re: device recognized but no sound LM19

Post by MrEen » Sat Sep 22, 2018 10:36 am

Hi drorkb, and welcome to the forum.

There are a few possibilities as to why it stopped working. To help us help you, please paste back the results of running the following in the terminal: inxi -Fxz and aplay -l. Also start a song or video and get the results of pacmd list-sinks as well

When you paste back the results, please enclose the results in-between [ⅽode] and [/ⅽode] code markers by selecting </> from the mini toolbar above the textbox where you type your reply.

drorkb
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Re: device recognized but no sound LM19

Post by drorkb » Mon Sep 24, 2018 12:26 pm

hey! thank you for answering
here are the code results in order

Code: Select all

~$ inxi -Fxz
System:    Host: db-Inspiron-5558 Kernel: 4.15.0-34-generic x86_64
           bits: 64 gcc: 7.3.0
           Desktop: Cinnamon 3.8.9 (Gtk 3.22.30-1ubuntu1)
           Distro: Linux Mint 19 Tara
Machine:   Device: laptop System: Dell product: Inspiron 5558 v: 01 serial: N/A
           Mobo: Dell model: 0GGKVJ v: A00 serial: N/A
           UEFI [Legacy]: Dell v: A07 date: 11/06/2015
Battery    BAT0: charge: 6.6 Wh 21.7% condition: 30.5/41.4 Wh (74%)
           model: SMP DELL VN3N047E616 status: Charging
CPU:       Dual core Intel Core i3-5005U (-MT-MCP-) 
           arch: Broadwell rev.4 cache: 3072 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 7981
           clock speeds: max: 1900 MHz 1: 1431 MHz 2: 1616 MHz 3: 1501 MHz
           4: 1582 MHz
Graphics:  Card: Intel HD Graphics 5500 bus-ID: 00:02.0
           Display Server: x11 (X.Org 1.19.6 )
           drivers: modesetting (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.00hz
           OpenGL: renderer: Mesa DRI Intel HD Graphics 5500 (Broadwell GT2)
           version: 4.5 Mesa 18.0.5 Direct Render: Yes
Audio:     Card-1 Intel Broadwell-U Audio Controller
           driver: snd_hda_intel bus-ID: 00:03.0
           Card-2 Intel Wildcat Point-LP High Def. Audio Controller
           driver: snd_hda_intel bus-ID: 00:1b.0
           Sound: Advanced Linux Sound Architecture v: k4.15.0-34-generic
Network:   Card-1: Intel Wireless 3160 driver: iwlwifi bus-ID: 06:00.0
           IF: wlp6s0 state: up mac: <filter>
           Card-2: Realtek RTL8101/2/6E PCIE Fast/Gigabit Ethernet controller
           driver: r8169 v: 2.3LK-NAPI port: e000 bus-ID: 07:00.0
           IF: enp7s0 state: down mac: <filter>
Drives:    HDD Total Size: 500.1GB (5.6% used)
           ID-1: /dev/sda model: ST500LT012 size: 500.1GB
Partition: ID-1: / size: 73G used: 18G (26%) fs: ext4 dev: /dev/sda1
           ID-2: /home size: 380G used: 4.4G (2%) fs: ext4 dev: /dev/sda2
           ID-3: swap-1 size: 5.00GB used: 0.81GB (16%)
           fs: swap dev: /dev/sda3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 54.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A fan-2: 2200 fan-3: 2200
Info:      Processes: 210 Uptime: 2 days Memory: 2311.9/3856.1MB
           Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56 
the second

Code: Select all

db@db-Inspiron-5558:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: PCH [HDA Intel PCH], device 0: ALC3234 Analog [ALC3234 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
and the third while playing a youtube video

Code: Select all

db@db-Inspiron-5558:~$ pacmd list-sinks
2 sink(s) available.
    index: 0
	name: <alsa_output.pci-0000_00_03.0.hdmi-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: RUNNING
	suspend cause: 
	priority: 9030
	volume: front-left: 36052 /  55% / -15.57 dB,   front-right: 36052 /  55% / -15.57 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 24.91 ms
	max request: 4 KiB
	max rewind: 64 KiB
	monitor source: 0
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 1
	linked by: 1
	configured latency: 25.00 ms; range is 0.50 .. 341.33 ms
	card: 0 <alsa_card.pci-0000_00_03.0>
	module: 7
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "HDMI 0"
		alsa.id = "HDMI 0"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "3"
		alsa.card = "0"
		alsa.card_name = "HDA Intel HDMI"
		alsa.long_card_name = "HDA Intel HDMI at 0xf7214000 irq 49"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:03.0"
		sysfs.path = "/devices/pci0000:00/0000:00:03.0/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "160c"
		device.product.name = "Broadwell-U Audio Controller"
		device.form_factor = "internal"
		device.string = "hdmi:0"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "hdmi-stereo"
		device.profile.description = "Digital Stereo (HDMI)"
		device.description = "Built-in Audio Digital Stereo (HDMI)"
		alsa.mixer_name = "Intel Broadwell HDMI"
		alsa.components = "HDA:80862808,80860101,00100000"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
	active port: <hdmi-output-0>
  * index: 1
	name: <alsa_output.pci-0000_00_1b.0.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE 
	priority: 9039
	volume: front-left: 55708 /  85% / -4.23 dB,   front-right: 55708 /  85% / -4.23 dB
	        balance 0.00
	base volume: 65536 / 100% / 0.00 dB
	volume steps: 65537
	muted: no
	current latency: 0.00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 1
	sample spec: s16le 2ch 48000Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0.00 ms; range is 0.50 .. 341.33 ms
	card: 1 <alsa_card.pci-0000_00_1b.0>
	module: 8
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC3234 Analog"
		alsa.id = "ALC3234 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "1"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xf7210000 irq 48"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1b.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card1"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "9ca0"
		device.product.name = "Wildcat Point-LP High Definition Audio Controller"
		device.form_factor = "internal"
		device.string = "front:1"
		device.buffering.buffer_size = "65536"
		device.buffering.fragment_size = "32768"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		alsa.mixer_name = "Realtek ALC3234"
		alsa.components = "HDA:10ec0255,102806ae,00100002"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
	active port: <analog-output-speaker>

drorkb
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Re: device recognized but no sound LM19

Post by drorkb » Mon Sep 24, 2018 12:39 pm

also, when i connect the laptop to the TV set via HDMI the TV plays the sound just right.

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MrEen
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Re: device recognized but no sound LM19

Post by MrEen » Mon Sep 24, 2018 1:59 pm

drorkb wrote:
Mon Sep 24, 2018 12:39 pm
also, when i connect the laptop to the TV set via HDMI the TV plays the sound just right.
Okay. That helps and is good to know.

When you were playing that youtube, sound was trying to play out the HDMI port.

I suggest installing and running PulseAudio Volume Control (pavucontrol.) When it opens, make sure on the configuration tab the second Built-in Audio profile is set to Analog Stereo Duplex, then play something again and if still no sound, go to the Playback tab and change the device it's playing to by clicking on the box above the volume bar.

Hope that helps.

drorkb
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Re: device recognized but no sound LM19

Post by drorkb » Mon Sep 24, 2018 2:38 pm

it works!
can't thank you enough

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MrEen
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Re: device recognized but no sound LM19

Post by MrEen » Mon Sep 24, 2018 2:58 pm

I'm glad. Happy to help. :)

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