HP Omen laptop soundcard cannot use headphones and internal mic together

[retrodpc]

HD Audio laptop soundcard cannot use headphones and internal mic together. Can use internal mic with internal speakers however.

Laptop model: OMEN by HP 17-w053dx

lshw output for soundcard:

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        *-multimedia
             description: Audio device
             product: Sunrise Point-H HD Audio
             vendor: Intel Corporation
             physical id: 1f.3
             bus info: pci@0000:00:1f.3
             version: 31
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi bus_master cap_list
             configuration: driver=snd_hda_intel latency=32
             resources: irq:142 memory:94528000-9452bfff memory:94510000-9451ffff

This is minor problem, however any way to use internal mic and headphones together would be much appreciated. Thanks.

[MrEen]

Hi retrodpc.

I've had nightmares working with people with the same sound card and bus-ID that you have, but at least your sound is working, so tweaking shouldn't be too hard.

My suggestion is to install and run PulseAudio Volume Control (pavucontrol.)

I don't think it should be too hard to figure out how to select the headphones on the Output Devices tab and the internal mic on the Input Devices tab. If something seems awry, check the Configuration tab.

Make sure to check if anything is muted. In fact, that may be all you need now. Run alsamixer in the terminal to see if the internal mic is muted (shows MM at the bottom of the column.)

[retrodpc]

Thanks for replying!
I tried what you had said, but selecting internal microphone yields appearing as unplugged. Unplugging the headphones results in the microphone working as usual.
Configuration is Stereo Analog Duplex, which appears correct.
If anyone has any advice that would be much appreciated. Thanks.

[MrEen]

Let's see the output of inxi -Fxz and aplay -l please. Your laptop/sound card combo may have a workaround to fix this before we go to hdajackretask.

[retrodpc]

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System:    Host: dpc-computer-3-mint Kernel: 4.15.0-36-generic x86_64 bits: 64 gcc: 7.3.0
           Desktop: MATE 1.20.1 (Gtk 3.22.30) Distro: Linux Mint 19 Tara
Machine:   Device: laptop System: HP product: OMEN by HP Laptop v: Type1ProductConfigId serial: N/A
           Mobo: HP model: 825B v: 82.29 serial: N/A UEFI: Insyde v: F.22 date: 09/21/2016
Battery    BAT0: charge: 62.1 Wh 100.0% condition: 62.1/62.1 Wh (100%)
           model: Hewlett-Packard Primary status: Full
CPU:       Quad core Intel Core i7-6700HQ (-MT-MCP-) arch: Skylake-S rev.3 cache: 6144 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 20736
           clock speeds: max: 3500 MHz 1: 2700 MHz 2: 2682 MHz 3: 2600 MHz 4: 2580 MHz 5: 2509 MHz 6: 2681 MHz
           7: 2630 MHz 8: 2699 MHz
Graphics:  Card-1: Intel HD Graphics 530 bus-ID: 00:02.0
           Card-2: NVIDIA GM206M [GeForce GTX 965M] bus-ID: 01:00.0
           Display Server: x11 (X.Org 1.19.6 ) drivers: modesetting,nvidia (unloaded: fbdev,vesa,nouveau)
           Resolution: 1920x1080@60.00hz, 1920x1080@60.00hz
           OpenGL: renderer: GeForce GTX 965M/PCIe/SSE2 version: 4.6.0 NVIDIA 390.77 Direct Render: Yes
Audio:     Card Intel Sunrise Point-H HD Audio driver: snd_hda_intel bus-ID: 00:1f.3
           Sound: Advanced Linux Sound Architecture v: k4.15.0-36-generic
Network:   Card-1: Intel Wireless 7265 driver: iwlwifi bus-ID: 08:00.0
           IF: wlo1 state: up mac: <filter>
           Card-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
           driver: r8169 v: 2.3LK-NAPI port: 4000 bus-ID: 09:00.0
           IF: eno1 state: down mac: <filter>
Drives:    HDD Total Size: 3380.9GB (22.2% used)
           ID-1: /dev/nvme0n1 model: SAMSUNG_MZVLV256HCHP size: 256.1GB
           ID-2: /dev/sda model: HGST_HTS721010A9 size: 1000.2GB temp: 0C
           ID-3: USB /dev/sdb model: Ultra_Fit size: 124.2GB temp: 0C
           ID-4: USB /dev/sdc model: FA_GoFlex_Desk size: 2000.4GB temp: 0C
Partition: ID-1: / size: 182G used: 43G (24%) fs: btrfs dev: /dev/dm-2
           ID-2: swap-1 size: 4.92GB used: 0.00GB (0%) fs: swap dev: /dev/dm-1
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 64.0C mobo: N/A gpu: 0.0:51C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 340 Uptime: 2 days Memory: 7667.3/11773.4MB Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56 

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**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC295 Analog [ALC295 Analog]
  Subdevices: 0/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

[MrEen]

Sorry retrodpc, I should have asked you to first try using the mic even though it said Unplugged. Go ahead and give that a try, then if it doesn't work try the following.

In the terminal type xed admin:///etc/modprobe.d/alsa-base.conf and when the file is open scroll to the bottom and add the following new line:

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options snd-hda-intel model=laptop-amic

then save the file and reboot.

If that doesn't fix it, we'll try something a little more complicated.

Good luck.

[retrodpc]

I put in the line and it seems to have worked with some tinkering in alsamixer. Looks like my work is now cut out for me :p

Thank you for your assistance!