Problems reading USB devices

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lisapisa2
Level 3
Level 3
Posts: 104
Joined: Thu Jan 30, 2014 11:36 am

Problems reading USB devices

Post by lisapisa2 » Thu Oct 11, 2018 7:45 pm

It started with the latest upgrade to 19.0 but I didnt get around to asking about it til now. Whats is happening is that if I put a USB thumb drive or phone on any USB port I usually (not always) get a message "The folder contents could not be displayed". If it is a phone I get the message "Could not display mtp://.....". Sometimes I can access the device for a while but eventually I will go to open a directory and then it will again hang. It makes no difference which USB port or which USB device I use it happens with all of them.

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catweazel
Level 17
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Posts: 7751
Joined: Fri Oct 12, 2012 9:44 pm
Location: Australian Antarctic Territory

Re: Problems reading USB devices

Post by catweazel » Fri Oct 12, 2018 1:08 am

Please post the output of this terminal command:

Code: Select all

inxi -Fxz
Enclose the results between [ⅽode] and [/ⅽode] code markers by selecting </> from the mini toolbar above the textbox where you type your reply. Note that it's a capital F in that command, followed by lower case xz.
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lisapisa2
Level 3
Level 3
Posts: 104
Joined: Thu Jan 30, 2014 11:36 am

Re: Problems reading USB devices

Post by lisapisa2 » Sat Oct 13, 2018 8:46 am

Here are the results

Code: Select all

System:    Host: mantissa Kernel: 4.15.0-34-generic x86_64
           bits: 64 gcc: 7.3.0
           Desktop: MATE 1.20.1 (Gtk 3.22.30-1ubuntu1)
           Distro: Linux Mint 19 Tara
Machine:   Device: desktop Mobo: ASRock model: 970 Extreme3 R2.0 serial: N/A
           BIOS: American Megatrends v: P1.40 date: 10/02/2013
CPU:       6 core AMD FX-6300 Six-Core (-MCP-) 
           arch: Bulldozer rev.0 cache: 12288 KB
           
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 41908
           clock speeds: max: 3500 MHz 1: 1490 MHz 2: 1395 MHz 3: 1945 MHz
           4: 2774 MHz 5: 1396 MHz 6: 1396 MHz
Graphics:  Card: NVIDIA GK106 [GeForce GTX 660] bus-ID: 01:00.0
           Display Server: x11 (X.Org 1.19.6 )
           drivers: nvidia (unloaded: modesetting,fbdev,vesa,nouveau)
           Resolution: 1920x1080@60.00hz
           OpenGL: renderer: GeForce GTX 660/PCIe/SSE2
           version: 4.6.0 NVIDIA 390.48 Direct Render: Yes
Audio:     Card-1 NVIDIA GK106 HDMI Audio Controller
           driver: snd_hda_intel bus-ID: 01:00.1
           Card-2 Logitech H600 [Wireless Headset]
           driver: USB Audio usb-ID: 005-002
           Sound: Advanced Linux Sound Architecture v: k4.15.0-34-generic
Network:   Card: Intel 82541PI Gigabit Ethernet Controller
           driver: e1000 v: 7.3.21-k8-NAPI port: d000 bus-ID: 03:06.0
           IF: enp3s6 state: down mac: <filter>
Drives:    HDD Total Size: 2000.4GB (10.7% used)
           ID-1: /dev/sda model: WDC_WDS100T2B0A size: 1000.2GB
           ID-2: /dev/sdb model: ST31000520AS size: 1000.2GB
Partition: ID-1: / size: 183G used: 20G (12%) fs: ext4 dev: /dev/sda1
           ID-2: /home size: 641G used: 179G (30%) fs: ext4 dev: /dev/sda2
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 22.5C mobo: N/A gpu: 0.0:23C
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 212 Uptime: 1 day Memory: 11014.4/15998.3MB
           Init: systemd runlevel: 5 Gcc sys: 7.3.0
           Client: Shell (bash 4.4.191) inxi: 2.3.56 

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