Acer Chromebook R11 no sound

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tavorite
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Acer Chromebook R11 no sound

Post by tavorite » Sun Oct 14, 2018 12:37 pm

Hello Friends! Back to Linux... it's the best!

So I got an Acer Chromebook R11 and created a dual boot system (still have Chrome OS, but a 64g SD card is now home to Linux Mint 19 Cinnamon 64). The linux mint works amazing! Except for one little thing that with my google-fu I can't figure out. Does anyone know how to make the sound work?

I am familiar with linux, but am no programmer. Please tell me what information anyone might need about my laptop to know what hardware is running, and to diagnose the problem, and I am happy to figure out how to provide this information.

Thank you, anyone & everyone, for any assistance on this topic!

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MrEen
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Re: Acer Chromebook R11 no sound

Post by MrEen » Sun Oct 14, 2018 12:54 pm

Hi tavorite.

Let's start by seeing the output of inxi -Fxz and aplay -l please.

Also, in case it's the app you're using that isn't configured yet for sound, does aplay /usr/share/sounds/alsa/Front_Center.wav produce sound or errors?

P.S. Just in case, this is all done in the terminal. You can use your mouse to copy the outputs.

tavorite
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Re: Acer Chromebook R11 no sound

Post by tavorite » Sun Oct 14, 2018 1:04 pm

First of all, MrEen, thank you for your reply to get this going.

Playing the sound got this message, but no sound was played. Yes, volume is set at loudest
Playing WAVE '/usr/share/sounds/alsa/Front_Center.wav' : Signed 16 bit Little Endian, Rate 48000 Hz, Mono

Output of inxi -Fxz
System: Host: Tauro Kernel: 4.15.0-20-generic x86_64 bits: 64 gcc: 7.3.0
Desktop: Cinnamon 3.8.8 (Gtk 3.22.30-1ubuntu1)
Distro: Linux Mint 19 Tara
Machine: Device: desktop System: GOOGLE product: Cyan v: 1.1 serial: N/A
Mobo: N/A model: N/A serial: N/A
BIOS: coreboot v: N/A date: 06/05/2018
Battery BAT0: charge: 19.7 Wh 57.6% condition: 34.2/40.5 Wh (84%)
model: SANYO AC15A3J status: Discharging
CPU: Quad core Intel Celeron N3160 (-MCP-)
arch: Airmont rev.4 cache: 1024 KB
flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx) bmips: 12800
clock speeds: max: 2240 MHz 1: 741 MHz 2: 789 MHz 3: 854 MHz
4: 850 MHz
Graphics: Card: Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Integrated Graphics Controller
bus-ID: 00:02.0
Display Server: x11 (X.Org 1.19.6 )
drivers: modesetting (unloaded: fbdev,vesa)
Resolution: 1366x768@60.02hz
OpenGL: renderer: Mesa DRI Intel HD Graphics 400 (Braswell)
version: 4.5 Mesa 18.0.0-rc5 Direct Render: Yes
Audio: Card Intel Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series High Def. Audio Controller
driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture v: k4.15.0-20-generic
Network: Card: Intel Wireless 7265 driver: iwlwifi bus-ID: 02:00.0
IF: wlp2s0 state: up mac: <filter>
Drives: HDD Total Size: NA (-)
ID-1: /dev/mmcblk0 model: N/A size: 31.3GB
ID-2: /dev/mmcblk1 model: N/A size: 64.5GB
Partition: ID-1: / size: 54G used: 30G (59%) fs: ext4 dev: /dev/mmcblk1p6
ID-2: /boot size: 180M used: 78M (47%)
fs: ext4 dev: /dev/mmcblk1p1
ID-3: swap-1 size: 6.14GB used: 0.49GB (8%)
fs: swap dev: /dev/mmcblk1p5
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 44.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 236 Uptime: 2:21 Memory: 2957.2/3892.1MB
Init: systemd runlevel: 5 Gcc sys: 7.3.0
Client: Shell (bash 4.4.191) inxi: 2.3.56

Output of aplay -l
aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: chtmax98090 [chtmax98090], device 0: Audio (*) []
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: chtmax98090 [chtmax98090], device 1: Deep-Buffer Audio (*) []
Subdevices: 1/1
Subdevice #0: subdevice #0



Thank you again for your attempts to solve this issue! Hopefully this will get solved and others may benefit from this issue thread.

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MrEen
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Re: Acer Chromebook R11 no sound

Post by MrEen » Sun Oct 14, 2018 9:19 pm

This will probably fix you.

Go to this page and scroll down to Audio: Alsa Use Case Manager definitions and just follow the instructions.

Good luck.

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Re: Acer Chromebook R11 no sound

Post by tavorite » Mon Oct 15, 2018 7:54 am

Ran all the listed commands on that page... unfortunately, still nada :(

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MrEen
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Re: Acer Chromebook R11 no sound

Post by MrEen » Mon Oct 15, 2018 4:58 pm

If you haven't already, I suggest you install and run PulseAudio Volume Control (pavucontrol.)

I think doing that earlier fix may have set other options that you might find on the Configuration tab.

If still stuck, start a video or something with sound and run pacmd list-sinks in the terminal and paste the output back here.

When pasting large blocks of text, please enclose the results in-between [ⅽode] and [/ⅽode] code markers by selecting </> from the mini toolbar above the textbox where you type your reply.

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Re: Acer Chromebook R11 no sound

Post by tavorite » Wed Oct 17, 2018 8:59 am

MrEen, thank you for your kind assistance helping. I tried your suggestions, and though the latest thing installed showed the volume bar fluctuating (to the beat of something playing on YouTube for the test), there was still no sound. Googling further I see that nobody has had any luck with this problem. I don't want to waste your time trying to help a problem that likely would be a waste of your valuable time in the end. I decided to live mainly within Chrome OS on this machine instead of Linux Mint as the sound works perfectly there, and dual boot into Linux Mint for those times that I need to do something serious... That doesn't require any sound.

I hope that this issue gets resolved sooner or later for the sake of the many who have this computer and wish to use Linux Mint. Asside from the no sound the pairing is absolutely a dream machine otherwise.

Thank you again for your kind efforts MrEen

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MrEen
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Re: Acer Chromebook R11 no sound

Post by MrEen » Wed Oct 17, 2018 6:31 pm

Okay tavorite. Some users have had success with those instructions. Anytime you want to try to tackle this again, I am more than willing to help, as are others.

One last thing I would like you to do the next time you're running Mint just in case something got messed up, is delete all files in ~/.config/pulse/ then run pulseaudio -k in the terminal.

Whatever you decide, the best of luck to you.

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