Power down & user switch failures

[JavaSama]

Wise Mint Gurus,

I was recently gifted an Alienware Aurora R7 desktop and switched it over to Mint. It's working great other than 2 minor annoyances I can't figure out. I hope you can shed some light on the problem

1. When I choose" log out" I get a No signal osd on the monitor and it then goes black and stays that way until I reboot the computer. However if I choose "Switch user" instead this doesn't occur.

2. When I choose " shut down" it does the same as above. The computer never shuts off and stays lit up while the video output is cut to the monitor forcing me to power it off via the power button on the tower itself.

***Edit***: I've also found in my continued attempts to make sense of this that the same occurs if I do the shut down from the user selection screen rather than while signed into either one of the two user accounts I have set up.


I've included my specs below in case it helps.

:~$ inxi -Fxz
System:
Host: bigzam Kernel: 4.15.0-43-generic x86_64 bits: 64 compiler: gcc
v: 7.3.0 Desktop: Cinnamon 4.0.9 Distro: Linux Mint 19.1 Tessa
base: Ubuntu 18.04 bionic
Machine:
Type: Desktop System: Alienware product: Alienware Aurora R5 v: 1.0.18
serial: <filter>
Mobo: Alienware model: 01NYPT v: A00 serial: <filter>
UEFI [Legacy]: Alienware v: 1.0.18 date: 07/13/2018
CPU:
Topology: Quad Core model: Intel Core i7-6700 bits: 64 type: MT MCP
arch: Skylake-S rev: 3 L2 cache: 8192 KiB
flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 54528
Speed: 800 MHz min/max: 800/4000 MHz Core speeds (MHz): 1: 800 2: 801
3: 800 4: 802 5: 800 6: 800 7: 800 8: 800
Graphics:
Device-1: Intel HD Graphics 530 vendor: Dell driver: i915 v: kernel
bus ID: 00:02.0
Device-2: NVIDIA GP104 [GeForce GTX 1070] vendor: Dell driver: nvidia
v: 390.77 bus ID: 01:00.0
Display: x11 server: X.Org 1.19.6 driver: modesetting,nvidia
unloaded: fbdev,nouveau,vesa resolution: 2560x1440~144Hz
OpenGL: renderer: GeForce GTX 1070/PCIe/SSE2 v: 4.6.0 NVIDIA 390.77
direct render: Yes
Audio:
Device-1: Intel Sunrise Point-H HD Audio vendor: Dell
driver: snd_hda_intel v: kernel bus ID: 00:1f.3
Device-2: NVIDIA GP104 High Definition Audio vendor: Dell
driver: snd_hda_intel v: kernel bus ID: 01:00.1
Sound Server: ALSA v: k4.15.0-43-generic
Network:
Device-1: Intel Wireless 3165 driver: iwlwifi v: kernel port: e000
bus ID: 04:00.0
IF: wlp4s0 state: down mac: <filter>
Device-2: Qualcomm Atheros Killer E2400 Gigabit Ethernet vendor: Dell
driver: alx v: kernel port: d000 bus ID: 05:00.0
IF: enp5s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Drives:
Local Storage: total: 238.47 GiB used: 94.81 GiB (39.8%)
ID-1: /dev/nvme0n1 vendor: Hynix model: PC300 NVMe SK 256GB
size: 238.47 GiB
RAID:
Hardware-1: Intel SATA Controller [RAID mode] driver: ahci v: 3.0
bus ID: 00:17.0
Partition:
ID-1: / size: 233.73 GiB used: 94.81 GiB (40.6%) fs: ext4
dev: /dev/nvme0n1p1
Sensors:
System Temperatures: cpu: 29.8 C mobo: 27.8 C gpu: nvidia temp: 48 C
Fan Speeds (RPM): N/A gpu: nvidia fan: 30%
Info:
Processes: 264 Uptime: 2m Memory: 15.57 GiB used: 1.49 GiB (9.6%)
Init: systemd runlevel: 5 Compilers: gcc: 7.3.0 Shell: bash v: 4.4.19
inxi: 3.0.27

[Pierre]

did the LinuxMint installer indicate that Proprietary Drivers were available ?.
ie: offer to install some drivers for that nVidia video card ?.

does the currently installed system offer any available drivers ?.

[JavaSama]

It did offer, and is currently using the propriety driver. It shows up under the Driver Manager as follows:

nvidia-driver-390 (Recommended)
Version 390.77-0ubuntu0.18.04.1
NVIDIA driver metapackage

It also offers an open source version.

xserver-xorg-video-nouveau
Version 1:1.0.15.2
X.Org X server--Nouveau display driver

[JavaSama]

My apologies if I'm doing this wrong, but I don't see the option to bump my topic any longer. I'd still appreciate any insight you guys may have.

[JavaSama]

In an effort to resolve this myself, I've found this page. https://www.reddit.com/r/Dell/comments/ ... wn_issues/

I'd followed the advice within but still no luck.