Occasional freezing

[Omega Dark Mage]

I love using Linux Mint and have even streamed games with obs using this amazing operating system since I can't stand Windows and it's terrible update system. However I've been having freezes randomly and I lose control of both the keyboard and mouse so I end up having to power off the PC with the power button which I'd like to avoid doing if possible. I have an RX570 graphics card (which is being reported as an RX470 for some reason but I don't mind) and a Ryzen 7 1700x processor if that helps with knowing the cause since it could be hardware related but I'm not sure, also I'm running the latest kernel which is 4.20 I believe.

[kato181]

the latest kernel is 4.19 as from the other night. 4.20 is ukuu which is not supported yet. I in turn also run 4.20 without any problems which i run on my systems. As to freezing problems, it could be any number of things, from software to hardware.
Maybe in Terminal if you did a inxi -Fxzd and post the results so others more experienced than myself can help.

[ClixTrix]

Check your motherboard for BIOS setting "PSU Idle Control" and change it to "Typical Current Idle". That definitely helps one type of Ryzen freeze problem.

If that doesn't help, need more on the system. Please run the following command from Terminal and post back the results.

Code: Select all

inxi -Fxz

[fungus]

When the system freezes, try to wait for at least 10 seconds, if possible until you HDD-LED (drive activity LED on the enclosure) stops indicating activity and then power down or reset. When you boot up again, examine the file /var/log/syslog and see if there are any indications of what caused the system to freeze (*). Also note, that if you wait with the reset / power down until there is no more drive activity, the risk of data loss or file system corruption is very small - I have a Ryzen 2400G system my self, so I know all about it!:-P

* Usually the first entry in the syslog when booting is something like "systemd-modules-load[xxx]: Inserted module 'lp'", and you need to look at the messages just prior to that.

[Omega Dark Mage]

Here is the information I got from doing what you suggested Kato, hopefully this helps I also downgraded the kernel just in case. System: Host: ODMs-PC Kernel: 4.19.15-041915-generic x86_64
bits: 64 gcc: 8.2.0
Desktop: Cinnamon 3.8.9 (Gtk 3.22.30-1ubuntu1)
Distro: Linux Mint 19 Tara
Machine: Device: desktop System: Dell product: Inspiron 5675 v: 1.3.7 serial: N/A
Mobo: Dell model: 07PR60 v: A00 serial: N/A
UEFI [Legacy]: Dell v: 1.3.7 date: 03/14/2018
Battery hidpp__0: charge: N/A condition: NA/NA Wh
model: Logitech Wireless Mouse M560 status: Discharging
CPU: 8 core AMD Ryzen 7 1700X Eight-Core (-MT-MCP-)
arch: Zen rev.1 cache: 4096 KB

flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 54291
clock speeds: max: 3400 MHz 1: 2149 MHz 2: 1901 MHz 3: 1882 MHz
4: 1890 MHz 5: 1881 MHz 6: 1888 MHz 7: 1884 MHz 8: 1900 MHz
9: 1882 MHz 10: 1886 MHz 11: 1883 MHz 12: 1893 MHz 13: 1886 MHz
14: 1893 MHz 15: 1887 MHz 16: 1882 MHz
Graphics: Card: Advanced Micro Devices [AMD/ATI] Ellesmere [Radeon RX 470/480/570/570X/580/580X/590]
bus-ID: 09:00.0
Display Server: x11 (X.Org 1.19.6 )
drivers: ati,amdgpu (unloaded: modesetting,fbdev,vesa,radeon)
Resolution: 1600x900@59.98hz
OpenGL: renderer: AMD Radeon RX 470 Graphics (POLARIS10, DRM 3.27.0, 4.19.15-041915-generic, LLVM 7.0.1)
version: 4.5 Mesa 19.0.0-devel (git-4a131a1 2019-01-15 bionic-oibaf-ppa) Direct Render: Yes
Audio: Card-1 Advanced Micro Devices [AMD] Family 17h (Models 00h-0fh) HD Audio Controller
driver: snd_hda_intel bus-ID: 0b:00.3
Card-2 Advanced Micro Devices [AMD/ATI] Ellesmere [Radeon RX 570/580]
driver: snd_hda_intel bus-ID: 09:00.1
Card-3 Sunplus Innovation driver: USB Audio usb-ID: 004-006
Card-4 C-Media driver: USB Audio usb-ID: 003-007
Card-5 Logitech driver: USB Audio usb-ID: 001-006
Sound: ALSA v: k4.19.15-041915-generic
Network: Card-1: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
driver: r8169 port: 3000 bus-ID: 01:00.0
IF: enp1s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Card-2: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter
driver: ath10k_pci bus-ID: 05:00.0
IF: wlp5s0 state: down mac: <filter>
Card-3: Atheros usb-ID: 001-004
IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
Drives: HDD Total Size: 1128.2GB (2.8% used)
ID-1: /dev/sda model: SK_hynix_SC311_S size: 128.0GB
ID-2: /dev/sdb model: ST1000DM003 size: 1000.2GB
Optical-1: /dev/sr0 model: N/A
rev: N/A dev-links: cdrom,cdrw,dvd,dvdrw
Features: speed: 24x multisession: yes
audio: yes dvd: yes rw: cd-r,cd-rw,dvd-r,dvd-ram state: N/A
Partition: ID-1: / size: 120G used: 9.3G (8%) fs: xfs dev: /dev/sda1
ID-2: /home size: 932G used: 21G (3%) fs: xfs dev: /dev/sdb1
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: N/A mobo: N/A gpu: 53.0
Fan Speeds (in rpm): cpu: 997 fan-2: 1457
Info: Processes: 378 Uptime: 3 min Memory: 1005.5/11961.9MB
Init: systemd runlevel: 5 Gcc sys: 7.3.0
Client: Shell (bash 4.4.191) inxi: 2.3.56

[kato181]

Here is the information I got from doing what you suggested Kato, hopefully this helps I also downgraded the kernel just in case. System: Host: ODMs-PC Kernel: 4.19.15-041915-generic x86_64
bits: 64 gcc: 8.2.0
Desktop: Cinnamon 3.8.9 (Gtk 3.22.30-1ubuntu1)
Distro: Linux Mint 19 Tara
Machine: Device: desktop System: Dell product: Inspiron 5675 v: 1.3.7 serial: N/A
Mobo: Dell model: 07PR60 v: A00 serial: N/A
UEFI [Legacy]: Dell v: 1.3.7 date: 03/14/2018
Battery hidpp__0: charge: N/A condition: NA/NA Wh
model: Logitech Wireless Mouse M560 status: Discharging
CPU: 8 core AMD Ryzen 7 1700X Eight-Core (-MT-MCP-)
arch: Zen rev.1 cache: 4096 KB

flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 54291
clock speeds: max: 3400 MHz 1: 2149 MHz 2: 1901 MHz 3: 1882 MHz
4: 1890 MHz 5: 1881 MHz 6: 1888 MHz 7: 1884 MHz 8: 1900 MHz
9: 1882 MHz 10: 1886 MHz 11: 1883 MHz 12: 1893 MHz 13: 1886 MHz
14: 1893 MHz 15: 1887 MHz 16: 1882 MHz
Graphics: Card: Advanced Micro Devices [AMD/ATI] Ellesmere [Radeon RX 470/480/570/570X/580/580X/590]
bus-ID: 09:00.0
Display Server: x11 (X.Org 1.19.6 )
drivers: ati,amdgpu (unloaded: modesetting,fbdev,vesa,radeon)
Resolution: 1600x900@59.98hz
OpenGL: renderer: AMD Radeon RX 470 Graphics (POLARIS10, DRM 3.27.0, 4.19.15-041915-generic, LLVM 7.0.1)
version: 4.5 Mesa 19.0.0-devel (git-4a131a1 2019-01-15 bionic-oibaf-ppa) Direct Render: Yes
Audio: Card-1 Advanced Micro Devices [AMD] Family 17h (Models 00h-0fh) HD Audio Controller
driver: snd_hda_intel bus-ID: 0b:00.3
Card-2 Advanced Micro Devices [AMD/ATI] Ellesmere [Radeon RX 570/580]
driver: snd_hda_intel bus-ID: 09:00.1
Card-3 Sunplus Innovation driver: USB Audio usb-ID: 004-006
Card-4 C-Media driver: USB Audio usb-ID: 003-007
Card-5 Logitech driver: USB Audio usb-ID: 001-006
Sound: ALSA v: k4.19.15-041915-generic
Network: Card-1: Realtek RTL8111/8168/8411 PCIE Gigabit Ethernet Controller
driver: r8169 port: 3000 bus-ID: 01:00.0
IF: enp1s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
Card-2: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter
driver: ath10k_pci bus-ID: 05:00.0
IF: wlp5s0 state: down mac: <filter>
Card-3: Atheros usb-ID: 001-004
IF: N/A state: N/A speed: N/A duplex: N/A mac: N/A
Drives: HDD Total Size: 1128.2GB (2.8% used)
ID-1: /dev/sda model: SK_hynix_SC311_S size: 128.0GB
ID-2: /dev/sdb model: ST1000DM003 size: 1000.2GB
Optical-1: /dev/sr0 model: N/A
rev: N/A dev-links: cdrom,cdrw,dvd,dvdrw
Features: speed: 24x multisession: yes
audio: yes dvd: yes rw: cd-r,cd-rw,dvd-r,dvd-ram state: N/A
Partition: ID-1: / size: 120G used: 9.3G (8%) fs: xfs dev: /dev/sda1
ID-2: /home size: 932G used: 21G (3%) fs: xfs dev: /dev/sdb1
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: N/A mobo: N/A gpu: 53.0
Fan Speeds (in rpm): cpu: 997 fan-2: 1457
Info: Processes: 378 Uptime: 3 min Memory: 1005.5/11961.9MB
Init: systemd runlevel: 5 Gcc sys: 7.3.0
Client: Shell (bash 4.4.191) inxi: 2.3.56

i can't see any problems there, but then again i'm not that experienced with tech stuff, but if you first try what CixTrix suggested, and if it still persists then try what fungus suggested, i know by following their suggestions, they seem to fix a lot of other users problems. I'm just an old fogey that's had enuff of windozand trying to learn linux, which is great but the oll grey cells they don't absorb much info like it used to do.
hope you get it sorted out.

[Omega Dark Mage]

So I haven't had my system freeze up these last few days, all I did was change a setting in my bios called attempt legacy boot to enable, not sure what this was for since my system was already booting with the legacy method and not UEFI. Not sure if this was a fix or if it's just luck that my system hasn't frozen again or perhaps a random update fixed my system.