CD-DVD Player Not recognised

[baker]

Hi I have migrated from Windows to Linux Mint Tara Cinnamon GUI manged to get most things up and working with the exception of CD\DVD player. The player works mechanically but the application odes not appear to recognise the player. I have attached a summary of the DMESG output and the CDROM info. Any help will be very much appreciated.

access@access:~$ dmesg
[ 0.000000] Linux version 4.15.0-42-generic (buildd@lcy01-amd64-017) (gcc version 7.3.0 (Ubuntu 7.3.0-16ubuntu3)) #45-Ubuntu SMP Thu Nov 15 19:32:10 UTC 2018 (Ubuntu 4.15.0-42.45-generic 4.15.18)
[ 0.000000] KERNEL supported cpus:
[ 0.000000] Intel GenuineIntel
[ 0.000000] AMD AuthenticAMD
[ 0.000000] NSC Geode by NSC
[ 0.000000] Cyrix CyrixInstead
[ 0.000000] Centaur CentaurHauls
[ 0.000000] Transmeta GenuineTMx86
[ 0.000000] Transmeta TransmetaCPU
[ 0.000000] UMC UMC UMC UMC
[ 0.000000] Disabled fast string operations
[ 0.000000] x86/fpu: x87 FPU will use FXSAVE
[ 0.000000] e820: BIOS-provided physical RAM map:


:~$ more /proc/sys/dev/cdrom/info
CD-ROM information, Id: cdrom.c 3.20 2003/12/17

drive name:
drive speed:
drive # of slots:
Can close tray:
Can open tray:
Can lock tray:
Can change speed:
Can select disk:
Can read multisession:
Can read MCN:
Reports media changed:
Can play audio:
Can write CD-R:
Can write CD-RW:
Can read DVD:
Can write DVD-R:
Can write DVD-RAM:
Can read MRW:
Can write MRW:
Can write RAM:

[ClixTrix]

Please run the following command from Terminal and post back the results.

Code: Select all

inxi -Fxzd

[richyrich]

Make sure you are using /dev/sr0 as the target in the Application you are using (usually in preferences) . . NOT /dev/dvd nor /dev/cd.
(that's a zero, not a capital o)

[baker]

Hi output from running the suggested command. Many thanks
access@access:~$ inxi -Fxzd
System: Host: interaccess Kernel: 4.15.0-42-generic i686
bits: 32 gcc: 7.3.0
Desktop: Cinnamon 3.8.9 (Gtk 3.22.30-1ubuntu1)
Distro: Linux Mint 19 Tara
Machine: Device: laptop System: Trigem product: Little LLUON S2 serial: N/A
Mobo: AVERATEC and TRIGEM model: TGDII Series serial: N/A
BIOS: American Megatrends v: 080014 date: 03/30/2007
CPU: Dual core Intel T2060 (-MCP-) arch: Yonah rev.12 cache: 1024 KB
flags: (nx pae sse sse2 sse3) bmips: 6383
clock speeds: max: 1595 MHz 1: 1595 MHz 2: 1595 MHz
Graphics: Card: Intel Mobile 945GM/GMS 943/940GML Express Integrated Graphics Controller
bus-ID: 00:02.0
Display Server: x11 (X.Org 1.19.6 )
drivers: intel (unloaded: modesetting,fbdev,vesa)
Resolution: 1440x900@59.89hz
OpenGL: renderer: Mesa DRI Intel 945GM x86/MMX/SSE2
version: 1.4 Mesa 18.0.5 Direct Render: Yes
Audio: Card Intel NM10/ICH7 Family High Def. Audio Controller
driver: snd_hda_intel bus-ID: 00:1b.0
Sound: Advanced Linux Sound Architecture v: k4.15.0-42-generic
Network: Card: Intel NM10/ICH7 Family LAN Controller
driver: e100 v: 3.5.24-k2-NAPI port: ec00 bus-ID: 01:08.0
IF: enp1s8 state: up speed: 100 Mbps duplex: full mac: <filter>
Drives: HDD Total Size: 240.1GB (12.4% used)
ID-1: /dev/sda model: WDC_WDS240G2G0A size: 240.1GB
Optical: No optical drives detected.
Partition: ID-1: / size: 32G used: 20G (64%) fs: ext4 dev: /dev/sda1
ID-2: /home size: 184G used: 5.1G (3%) fs: ext4 dev: /dev/sda3
ID-3: swap-1 size: 4.00GB used: 0.00GB (0%)
fs: swap dev: /dev/sda2
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 60.0C mobo: N/A
Fan Speeds (in rpm): cpu: N/A
Info: Processes: 168 Uptime: 6:40 Memory: 740.9/2003.6MB
Init: systemd runlevel: 5 Gcc sys: 7.3.0
Client: Shell (bash 4.4.191) inxi: 2.3.56

[richyrich]

Optical: No optical drives detected.

[ClixTrix]

Agree...it's not detected.

Is the drive getting power? Does the drive caddy open from pushing the button?

[baker]

Hi yes the drive is working from am mechanical perspective. Just for some reason the application is not detecting the drive? many thanks.

[ClixTrix]

Hi yes the drive is working from am mechanical perspective. Just for some reason the application is not detecting the drive? many thanks.

Given the motherboard BIOS date of 03/30/2007, that must be a pretty old system. I'm thinking it's a hardware failure. Could be a loose/bad cable to the drive (IDE or SATA). Motherboards that old (in that era) often have bad capacitors.

Edit: If you have a bootable DVD, try that in the drive and see if it works. You may need to set boot priority/order in BIOS

[richyrich]

No application will work if it is not detected by the linux kernel. Time for a new optical drive me thinks.

[baker]

Hi yes the drive is working from am mechanical perspective. Just for some reason the application is not detecting the drive? many thanks.

Given the motherboard BIOS date of 03/30/2007, that must be a pretty old system. I'm thinking it's a hardware failure. Could be a loose/bad cable to the drive (IDE or SATA). Motherboards that old (in that era) often have bad capacitors.

Edit: If you have a bootable DVD, try that in the drive and see if it works. You may need to set boot priority/order in BIOS

Hi thanks for getting back to me Yes it old PC but it is compact machine which fits under my desk so reluctant to change it (Phillips Freevents PC). Recently added a SSD drive so it meets my needs until I find a suitable compact micro PC.
many thanks for your help.