19.1 64-bit MATE: MTP not recognized

[jehuty]

I have a BLU cell phone that I could connect for file transfer without any issue in 18.3. 19.1 doesn't recognize it. My cell phone charges while connected, but the usual prompt to change between charging and file transfer doesn't appear. I installed mtp-tools and it hasn't changed.

Output of inxi -Fxz while it's connected:

Code: Select all

System:
  Host: MYNAME Kernel: 4.15.0-45-generic x86_64 bits: 64 compiler: gcc 
  v: 7.3.0 Desktop: MATE 1.20.1 Distro: Linux Mint 19.1 Tessa 
  base: Ubuntu 18.04 bionic 
Machine:
  Type: Portable System: Dell product: Inspiron 5555 v: A06 serial: <filter> 
  Mobo: Dell model: 08C2X1 v: A00 serial: <filter> UEFI [Legacy]: Dell 
  v: A06 date: 07/21/2015 
CPU:
  Topology: Quad Core model: AMD A8-7410 APU with AMD Radeon R5 Graphics 
  bits: 64 type: MCP arch: Puma rev: 1 L2 cache: 2048 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 17567 
  Speed: 1241 MHz min/max: 1000/2200 MHz Core speeds (MHz): 1: 1061 2: 1008 
  3: 1000 4: 1010 
Graphics:
  Device-1: AMD Mullins [Radeon R4/R5 Graphics] vendor: Dell driver: radeon 
  v: kernel bus ID: 00:01.0 
  Display: x11 server: X.Org 1.19.6 driver: ati,radeon 
  unloaded: fbdev,modesetting,vesa resolution: 1366x768~60Hz 
  OpenGL: renderer: AMD MULLINS (DRM 2.50.0 4.15.0-45-generic LLVM 7.0.0) 
  v: 4.5 Mesa 18.2.2 direct render: Yes 
Audio:
  Device-1: AMD Kabini HDMI/DP Audio vendor: Dell driver: snd_hda_intel 
  v: kernel bus ID: 00:01.1 
  Device-2: AMD FCH Azalia vendor: Dell driver: snd_hda_intel v: kernel 
  bus ID: 00:14.2 
  Sound Server: ALSA v: k4.15.0-45-generic 
Network:
  Device-1: Realtek RTL810xE PCI Express Fast Ethernet vendor: Dell 
  driver: r8169 v: 2.3LK-NAPI port: e000 bus ID: 02:00.0 
  IF: enp2s0 state: down mac: <filter> 
  Device-2: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter 
  vendor: Dell driver: ath9k v: kernel port: e000 bus ID: 03:00.0 
  IF: wlp3s0 state: up mac: <filter> 
  Device-3: Atheros type: USB driver: btusb bus ID: 2-1.1:5 
Drives:
  Local Storage: total: 931.51 GiB used: 30.50 GiB (3.3%) 
  ID-1: /dev/sda vendor: Seagate model: ST1000LM024 HN-M101MBB 
  size: 931.51 GiB 
Partition:
  ID-1: / size: 340.08 GiB used: 30.50 GiB (9.0%) fs: ext4 dev: /dev/sda1 
Sensors:
  System Temperatures: cpu: 39.0 C mobo: N/A sodimm: 34.0 C gpu: radeon 
  temp: 40 C 
  Fan Speeds (RPM): cpu: 2200 
Info:
  Processes: 187 Uptime: 13m Memory: 8.71 GiB used: 1.45 GiB (16.7%) 
  Init: systemd runlevel: 5 Compilers: gcc: 7.3.0 Shell: bash v: 4.4.19 
  inxi: 3.0.27 

[kato181]

I have a BLU cell phone that I could connect for file transfer without any issue in 18.3. 19.1 doesn't recognize it. My cell phone charges while connected, but the usual prompt to change between charging and file transfer doesn't appear. I installed mtp-tools and it hasn't changed.

Output of inxi -Fxz while it's connected:

Code: Select all

System:
  Host: MYNAME Kernel: 4.15.0-45-generic x86_64 bits: 64 compiler: gcc 
  v: 7.3.0 Desktop: MATE 1.20.1 Distro: Linux Mint 19.1 Tessa 
  base: Ubuntu 18.04 bionic 
Machine:
  Type: Portable System: Dell product: Inspiron 5555 v: A06 serial: <filter> 
  Mobo: Dell model: 08C2X1 v: A00 serial: <filter> UEFI [Legacy]: Dell 
  v: A06 date: 07/21/2015 
CPU:
  Topology: Quad Core model: AMD A8-7410 APU with AMD Radeon R5 Graphics 
  bits: 64 type: MCP arch: Puma rev: 1 L2 cache: 2048 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 17567 
  Speed: 1241 MHz min/max: 1000/2200 MHz Core speeds (MHz): 1: 1061 2: 1008 
  3: 1000 4: 1010 
Graphics:
  Device-1: AMD Mullins [Radeon R4/R5 Graphics] vendor: Dell driver: radeon 
  v: kernel bus ID: 00:01.0 
  Display: x11 server: X.Org 1.19.6 driver: ati,radeon 
  unloaded: fbdev,modesetting,vesa resolution: 1366x768~60Hz 
  OpenGL: renderer: AMD MULLINS (DRM 2.50.0 4.15.0-45-generic LLVM 7.0.0) 
  v: 4.5 Mesa 18.2.2 direct render: Yes 
Audio:
  Device-1: AMD Kabini HDMI/DP Audio vendor: Dell driver: snd_hda_intel 
  v: kernel bus ID: 00:01.1 
  Device-2: AMD FCH Azalia vendor: Dell driver: snd_hda_intel v: kernel 
  bus ID: 00:14.2 
  Sound Server: ALSA v: k4.15.0-45-generic 
Network:
  Device-1: Realtek RTL810xE PCI Express Fast Ethernet vendor: Dell 
  driver: r8169 v: 2.3LK-NAPI port: e000 bus ID: 02:00.0 
  IF: enp2s0 state: down mac: <filter> 
  Device-2: Qualcomm Atheros QCA9565 / AR9565 Wireless Network Adapter 
  vendor: Dell driver: ath9k v: kernel port: e000 bus ID: 03:00.0 
  IF: wlp3s0 state: up mac: <filter> 
  Device-3: Atheros type: USB driver: btusb bus ID: 2-1.1:5 
Drives:
  Local Storage: total: 931.51 GiB used: 30.50 GiB (3.3%) 
  ID-1: /dev/sda vendor: Seagate model: ST1000LM024 HN-M101MBB 
  size: 931.51 GiB 
Partition:
  ID-1: / size: 340.08 GiB used: 30.50 GiB (9.0%) fs: ext4 dev: /dev/sda1 
Sensors:
  System Temperatures: cpu: 39.0 C mobo: N/A sodimm: 34.0 C gpu: radeon 
  temp: 40 C 
  Fan Speeds (RPM): cpu: 2200 
Info:
  Processes: 187 Uptime: 13m Memory: 8.71 GiB used: 1.45 GiB (16.7%) 
  Init: systemd runlevel: 5 Compilers: gcc: 7.3.0 Shell: bash v: 4.4.19 
  inxi: 3.0.27 

I think mtp-tools is for samsung phones. I don't see it connected, or am I blind..When the phone is connected is it showing in the devices?

[ClixTrix]

Any chance you are using a different USB cable? Some USB cables are sold for charging, BUT do not support data.

[kato181]

Any chance you are using a different USB cable? Some USB cables are sold for charging, BUT do not support data.

I think you will find that all usb cables that come with mobile phones and tablets are both.

[jehuty]

It's the same USB cable I used for 18.3. Likewise, the phone was supported in 18.3 but doesn't appear to be recognized now. It appears to be some sort of regression in Mint.

The phone doesn't show up in the explorer or desktop when connected.