It is looking that way unfortunately, but let's see what that smartctl command shows.
WD My Passport not recognized
Forum rules
Before you post read how to get help. Topics in this forum are automatically closed 6 months after creation.
Before you post read how to get help. Topics in this forum are automatically closed 6 months after creation.
Re: WD My Passport not recognized
Hi helmar,
I just read your post and the good replies to it. Here are my thoughts on this as well.
Here is another recent post with information you might want to look at.
Program that can copy data off an non-mountable Hard Drive? - Linux Mint Forums
viewtopic.php?f=47&t=294422&p=1636012#p1636012
Hope this helps ...
I just read your post and the good replies to it. Here are my thoughts on this as well.
Here is another recent post with information you might want to look at.
Program that can copy data off an non-mountable Hard Drive? - Linux Mint Forums
viewtopic.php?f=47&t=294422&p=1636012#p1636012
Hope this helps ...
Phd21: Mint 20 Cinnamon & KDE Neon 64-bit Awesome OS's, Dell Inspiron I5 7000 (7573, quad core i5-8250U ) 2 in 1 touch screen
Re: WD My Passport not recognized
Okay. Now I know how newbie I am in Linux even after 10 years using it.sgtor wrote: ⤴Mon May 20, 2019 12:34 pm
Just post the output of one more thing if you don't mind, I'm really just curious to see what outcome will be. I do realize most usb drives don't have smart info but even so there is usually some useful information when you do this.
Code: Select all
sudo smartctl -a /dev/sdb
Running that command says there is no smartctl command in my Linux Mint.
So I tried to install it and I got this:
Code: Select all
sudo apt-get install smartctl
Reading package lists... Done
Building dependency tree
Reading state information... Done
Package smartctl is not available, but is referred to by another package.
This may mean that the package is missing, has been obsoleted, or
is only available from another source
E: Package 'smartctl' has no installation candidate
Re: WD My Passport not recognized
Go to (Update Manager) and go to (Software sources) There should be a option with (Universe) on the right of the text. Toggle the box (On) and click confirm. Try to install it again.
Re: WD My Passport not recognized
No, there isn't. This option should be in Official Repos, PPAs or Additional Repos? Couldn't find any option with (Universe) in any of those lists.
Re: WD My Passport not recognized
Hi helmar,
FYI: The "smartctl" program is part of the "smartmontools" which is in your Software Manager or Synaptic Package Manager (SPM). I would use the "Synaptic Package Manager (SPM)" and install related packages like "gsmartcontrol" which is a desktop app.
OR use this console terminal command.
Hope this helps ...
FYI: The "smartctl" program is part of the "smartmontools" which is in your Software Manager or Synaptic Package Manager (SPM). I would use the "Synaptic Package Manager (SPM)" and install related packages like "gsmartcontrol" which is a desktop app.
OR use this console terminal command.
Code: Select all
sudo apt install smartmontools gsmartcontrol
Phd21: Mint 20 Cinnamon & KDE Neon 64-bit Awesome OS's, Dell Inspiron I5 7000 (7573, quad core i5-8250U ) 2 in 1 touch screen
Re: WD My Passport not recognized
Here is the output of smartctl command... I mean: no outputsgtor wrote: ⤴Mon May 20, 2019 12:34 pm Just post the output of one more thing if you don't mind, I'm really just curious to see what outcome will be. I do realize most usb drives don't have smart info but even so there is usually some useful information when you do this.
Code: Select all
sudo smartctl -a /dev/sdb
Code: Select all
smartctl 6.5 2016-01-24 r4214 [x86_64-linux-4.4.0-148-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org
Smartctl open device: /dev/sdb failed: No such device
Re: WD My Passport not recognized
Sorry that was my mistake, I forgot smartctl had to be installed.
So it does indeed look like that drive is bad if that is the output of smartctl.
All you can do now is try a different usb port but I really doubt that will work. Looks like a bad drive.
I mean there is a remote chance that when you plugged it in again it wasn't assigned to sdb, so you can check that again with dmesg and run smartctl on the correct device /dev/sd?.
So it does indeed look like that drive is bad if that is the output of smartctl.
All you can do now is try a different usb port but I really doubt that will work. Looks like a bad drive.
I mean there is a remote chance that when you plugged it in again it wasn't assigned to sdb, so you can check that again with dmesg and run smartctl on the correct device /dev/sd?.
Re: WD My Passport not recognized
If it's a USB drive it could now be worth removing said drive from its housing and plugging it directly into the MOBO. That will, at least, prove the enclosure.
Fully mint Household
Out of my mind - please leave a message
Out of my mind - please leave a message
Re: WD My Passport not recognized
Hi Sgtor... it seems the dmesg output has not changed.sgtor wrote: ⤴Mon May 20, 2019 3:47 pm Sorry that was my mistake, I forgot smartctl had to be installed.
So it does indeed look like that drive is bad if that is the output of smartctl.
All you can do now is try a different usb port but I really doubt that will work. Looks like a bad drive.
I mean there is a remote chance that when you plugged it in again it wasn't assigned to sdb, so you can check that again with dmesg and run smartctl on the correct device /dev/sd?.
Code: Select all
sudo dmesg |tail
[sudo] password for helmar:
[ 329.233580] sd 4:0:0:0: Attached scsi generic sg2 type 0
[ 329.234896] scsi 4:0:0:1: Attached scsi generic sg3 type 13
[ 329.235012] sd 4:0:0:0: [sdb] Spinning up disk...
[ 330.235859] .
[ 335.444482] scsi 4:0:0:1: Wrong diagnostic page; asked for 1 got 0
[ 335.444489] scsi 4:0:0:1: Failed to get diagnostic page 0xffffffea
[ 335.444493] scsi 4:0:0:1: Failed to bind enclosure -19
[ 335.444517] ses 4:0:0:1: Attached Enclosure device
[ 336.448167] ...ready
[ 518.466440] sd 4:0:0:0: timing out command, waited 180s
Re: WD My Passport not recognized
Hey phd21... it looks like I have a different result now and I try to run smartctl commandphd21 wrote: ⤴Mon May 20, 2019 2:51 pm Hi helmar,
FYI: The "smartctl" program is part of the "smartmontools" which is in your Software Manager or Synaptic Package Manager (SPM). I would use the "Synaptic Package Manager (SPM)" and install related packages like "gsmartcontrol" which is a desktop app.
OR use this console terminal command.Hope this helps ...Code: Select all
sudo apt install smartmontools gsmartcontrol
Code: Select all
sudo smartctl -a \dev\sdb
smartctl 6.5 2016-01-24 r4214 [x86_64-linux-4.4.0-148-generic] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org
devsdb: Unable to detect device type
Please specify device type with the -d option.
Use smartctl -h to get a usage summary
Now it says the device type was not detected. Is a light to find a solution???
Re: WD My Passport not recognized
And now we have a different message
What does it mean this reset SuperSpeed USB device number 3 using xhci_hcd? ? ?
Code: Select all
dmesg |tail
[ 1485.582147] ses 5:0:0:1: Attached scsi generic sg3 type 13
[ 1486.582576] .
[ 1490.964262] ses 5:0:0:1: Wrong diagnostic page; asked for 1 got 0
[ 1490.964268] ses 5:0:0:1: Failed to get diagnostic page 0xffffffea
[ 1490.964272] ses 5:0:0:1: Failed to bind enclosure -19
[ 1491.966734] ..ready
[ 1616.098344] usb 3-1: Disable of device-initiated U1 failed.
[ 1616.101771] usb 3-1: Disable of device-initiated U2 failed.
[ 1616.210684] usb 3-1: reset SuperSpeed USB device number 3 using xhci_hcd
[ 1672.988180] sd 5:0:0:0: timing out command, waited 180s
Re: WD My Passport not recognized
I believe SuperSpeed is a feature from the enclosere/hdd and xchi is a hardware controller that manages USB devices.
Re: WD My Passport not recognized
Give this a try
if that doesn't work then
if that doesn't work then
Code: Select all
sudo smartctl -d auto /dev/sdb
Code: Select all
sudo smartctl -d ata /dev/sdb
Code: Select all
sudo smartctl -d scsi /dev/sdb
Re: WD My Passport not recognized
I've wanted to ask a question about this drive but didn't bother because the answer seemed obvious but what is the history of the drive? Is it brand new? Has it been used for years? Do you happen to know how many partitions are on it and what filesystem they have?
It's possible that it has some different file system on it that won't work over usb but I thought that was too unlikely because you mentioned it was plugged into a windows computer that could see it in device manager.
It's possible that it has some different file system on it that won't work over usb but I thought that was too unlikely because you mentioned it was plugged into a windows computer that could see it in device manager.
Re: WD My Passport not recognized
Firstly, I tried this. Apparently worked but it got stuck with no results for more than a minute.sgtor wrote: ⤴Tue May 21, 2019 1:16 pm Give this a try
Code: Select all
sudo smartctl -d scsi /dev/sdb
About this. I don't know the history of this drive. It belongs to a friend's son that lives in another city and he just said it used to be used in Windows 10 to save projects and other documents. Worked for a while (not sure how long) and then start getting wrong with no reason.I've wanted to ask a question about this drive but didn't bother because the answer seemed obvious but what is the history of the drive? Is it brand new? Has it been used for years? Do you happen to know how many partitions are on it and what filesystem they have?
It's possible that it has some different file system on it that won't work over usb but I thought that was too unlikely because you mentioned it was plugged into a windows computer that could see it in device manager.