WiFi support

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stewschneider
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WiFi support

Post by stewschneider »

I hope I've got the right section for this question. I have two HP 15" laptops. #1 runs LM 18.3 and can connect to a captured portal (Starbucks) with no trouble. #2 runs LM 19.1 and connects everywhere EXCEPT Starbucks. How might I diagnose the problem? Drivers? Hardware? Many thanks

stewart

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kc1di
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Re: WiFi support

Post by kc1di »

If it is connecting every where else except starbucks I doubt it's a hardware problem. But must be a router or firewall or something like that.
you can try disabling Ipv6 see if that helps.
Also please go to the terminal and enter this code and post the output here so we know what your working with.

Code: Select all

inxi -Fxzd
Easy tips : https://easylinuxtipsproject.blogspot.com/ Pjotr's Great Linux projects page.
Linux Mint Installation Guide: http://linuxmint-installation-guide.rea ... en/latest/
Registered Linux User #462608

stewschneider
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Re: WiFi support

Post by stewschneider »

The machine which will not connect:

Code: Select all

System:
  Host: stewart-HP-Laptop-15-db0xxx Kernel: 4.15.0-54-generic x86_64 
  bits: 64 compiler: gcc v: 7.4.0 Desktop: Cinnamon 4.0.10 
  Distro: Linux Mint 19.1 Tessa base: Ubuntu 18.04 bionic 
Machine:
  Type: Laptop System: HP product: HP Laptop 15-db0xxx 
  v: Type1ProductConfigId serial: <filter> 
  Mobo: HP model: 84AE v: 86.20 serial: <filter> UEFI: Insyde v: F.11 
  date: 08/20/2018 
Battery:
  ID-1: BAT1 charge: 41.4 Wh condition: 41.4/41.0 Wh (101%) 
  model: Hewlett-Packard PABAS0241231 status: Full 
CPU:
  Topology: Dual Core model: AMD Ryzen 3 2200U with Radeon Vega Mobile Gfx 
  bits: 64 type: MT MCP arch: Zen L2 cache: 1024 KiB 
  flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm 
  bogomips: 19961 
  Speed: 1572 MHz min/max: 1600/2500 MHz Core speeds (MHz): 1: 1550 2: 1607 
  3: 1427 4: 1549 
Graphics:
  Device-1: AMD Raven Ridge [Radeon Vega Series / Radeon Vega Mobile Series] 
  vendor: Hewlett-Packard driver: amdgpu v: kernel bus ID: 04:00.0 
  Display: x11 server: X.Org 1.19.6 driver: amdgpu,ati 
  unloaded: fbdev,modesetting,radeon,vesa resolution: 1366x768~60Hz 
  OpenGL: renderer: AMD RAVEN (DRM 3.23.0 4.15.0-54-generic LLVM 8.0.0) 
  v: 4.5 Mesa 19.0.2 direct render: Yes 
Audio:
  Device-1: AMD vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
  bus ID: 04:00.1 
  Device-2: AMD vendor: Hewlett-Packard driver: N/A bus ID: 04:00.5 
  Device-3: AMD vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
  bus ID: 04:00.6 
  Sound Server: ALSA v: k4.15.0-54-generic 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Hewlett-Packard driver: r8169 v: 2.3LK-NAPI port: 3000 
  bus ID: 02:00.0 
  IF: eno1 state: down mac: <filter> 
  Device-2: Realtek vendor: Hewlett-Packard driver: rtl8723de v: kernel 
  port: 2000 bus ID: 03:00.0 
  IF: wlo1 state: up mac: <filter> 
  IF-ID-1: tun0 state: unknown speed: 10 Mbps duplex: full mac: N/A 
Drives:
  Local Storage: total: 1.82 TiB used: 903.84 GiB (48.5%) 
  ID-1: /dev/sda vendor: Toshiba model: MQ04ABF100 size: 931.51 GiB 
  ID-2: /dev/sdb type: USB vendor: Toshiba model: MQ01UBD100 
  size: 931.51 GiB 
  Message: No Optical or Floppy data was found. 
Partition:
  ID-1: / size: 593.29 GiB used: 204.08 GiB (34.4%) fs: ext4 dev: /dev/sda6 
Sensors:
  System Temperatures: cpu: 45.8 C mobo: 20.0 C gpu: amdgpu temp: 0 C 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 236 Uptime: 3d 9h 42m Memory: 7.51 GiB used: 4.38 GiB (58.3%) 
  Init: systemd runlevel: 5 Compilers: gcc: 7.4.0 Shell: bash v: 4.4.20 
  inxi: 3.0.27 
The machine which WILL connect:

Code: Select all

System:    Host: stewart-HP-15-Notebook-PC Kernel: 4.10.0-38-generic x86_64 (64 bit gcc: 5.4.0)
           Desktop: Xfce 4.12.3 (Gtk 2.24.28) Distro: Linux Mint 18.3 Sylvia
Machine:   System: HP (portable) product: HP 15 Notebook PC
           Mobo: HP model: 8015 v: 11.26
           Bios: American Megatrends v: F.33 date: 08/04/2015
CPU:       Quad core AMD A8-6410 APU with AMD Radeon R5 Graphics (-MCP-) cache: 8192 KB
           flags: (lm nx sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm) bmips: 15970
           clock speeds: max: 2000 MHz 1: 1200 MHz 2: 1200 MHz 3: 2000 MHz
           4: 1400 MHz
Graphics:  Card: Advanced Micro Devices [AMD/ATI] Mullins [Radeon R4/R5 Graphics]
           bus-ID: 00:01.0
           Display Server: X.Org 1.18.4 drivers: ati,radeon (unloaded: fbdev,vesa)
           Resolution: 1366x768@60.09hz
           GLX Renderer: Gallium 0.4 on AMD MULLINS (DRM 2.49.0 / 4.10.0-38-generic, LLVM 4.0.0)
           GLX Version: 3.0 Mesa 17.0.7 Direct Rendering: Yes
Audio:     Card-1 Advanced Micro Devices [AMD] FCH Azalia Controller
           driver: snd_hda_intel bus-ID: 00:14.2
           Card-2 Advanced Micro Devices [AMD/ATI] Kabini HDMI/DP Audio
           driver: snd_hda_intel bus-ID: 00:01.1
           Sound: Advanced Linux Sound Architecture v: k4.10.0-38-generic
Network:   Card-1: Realtek RTL8188EE Wireless Network Adapter
           driver: rtl8188ee port: e000 bus-ID: 01:00.0
           IF: wlo1 state: up mac: <filter>
           Card-2: Realtek RTL810xE PCI Express Fast Ethernet controller
           driver: r8169 v: 2.3LK-NAPI port: d000 bus-ID: 02:00.0
           IF: eno1 state: down mac: <filter>
Drives:    HDD Total Size: 500.1GB (19.4% used)
           ID-1: /dev/sda model: TOSHIBA_MQ01ABF0 size: 500.1GB
           Optical: /dev/sr0 model: hp DVDRW  DU8A6SH
           rev: DH61 dev-links: cdrom,cdrw,dvd,dvdrw
           Features: speed: 24x multisession: yes
           audio: yes dvd: yes rw: cd-r,cd-rw,dvd-r,dvd-ram state: running
Partition: ID-1: / size: 455G used: 88G (21%) fs: ext4 dev: /dev/sda2
           ID-2: swap-1 size: 3.69GB used: 0.00GB (0%) fs: swap dev: /dev/sda3
RAID:      No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors:   System Temperatures: cpu: 37.0C mobo: N/A gpu: 38.0
           Fan Speeds (in rpm): cpu: N/A
Info:      Processes: 193 Uptime: 1 min Memory: 549.1/3381.1MB
           Init: systemd runlevel: 5 Gcc sys: 5.4.0
           Client: Shell (bash 4.3.481) inxi: 2.2.35 

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Spearmint2
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Re: WiFi support

Post by Spearmint2 »

I had problems with 19.1 and the Realtek r8168 chip not working properly with the r8169 driver (mod). I had to put in the r8168 mod to kernel to correct it.

Code: Select all

sudo apt-get install r8168-dkms
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stewschneider
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Re: WiFi support

Post by stewschneider »

I installed the r8168 mod to kernel as you suggested. I chose the Google Starbucks connection and the network manager icon appeared, but showed no signal strength. I ran Chrome and Chrome started re-loading tabs but showed "No Internet". I tried to connect to 172.31.98.1 (the address of the Starbucks router) and was told the site was unreachable. I tried to ping it with the same result. I then rebooted to the small Windows partition, but it crashed(?) I'm at my office now.

Things I've tried: I added 172.31.98.1 to /etc/hosts. I connected with my phone, used macchanger to change my MAC address to that of the phone. I connected with the Windows 10 partition then tried to connect via Linux. Nothing seems to work, but I think, like you, that it has to have to do with the driver. I just don't know how to troubleshoot it.
Many thanks
stewart

sleeper12
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Re: WiFi support

Post by sleeper12 »

Last edited by sleeper12 on Wed Jul 24, 2019 11:48 am, edited 1 time in total.

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Spearmint2
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Re: WiFi support

Post by Spearmint2 »

No, this sounds more like your "device" was blocked by someone at Starbucks who maybe felt you abused the use of their internet service. Take a different "device" like a USB plugged wifi device, turn off the internal one on the laptop. If that works, either you were blocked at router level, or your internal wifi device is toasted, dead.
All things go better with Mint. Mint julep, mint jelly, mint gum, candy mints, pillow mints, peppermint, chocolate mints, spearmint,....

stewschneider
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Re: WiFi support

Post by stewschneider »

That's a good theory, but I ordinarily can get on from the Windows 10 partition. Something just went awry this morning. I CAN connect through my phone's hotspot. Very peculiar and it's driving me batty.

stewschneider
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Re: WiFi support

Post by stewschneider »

VERY helpful. I'm following the instructions and will try tomorrow morning with my coffee. Thank you!

stewschneider
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Re: WiFi support

Post by stewschneider »

That looked hopeful, but no luck. Chrome reported:
No internet
Try:

Checking the network cables, modem, and router
Reconnecting to Wi-Fi
DNS_PROBE_FINISHED_NO_INTERNET

Although the network icon appeared lower right, ping 172.31.98.1 was unreachable. The DNS probe looks suspicious but I don't know enough to capitalize on it. I did install the recommended driver.

Any other ideas? This is nutz!

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Spearmint2
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Re: WiFi support

Post by Spearmint2 »

Firewall may be on, blocking your access. Turn the Mint linux firewall off and see if you can access the wifi at Starbucks now. I ran into same problem using xfinitywifi hotspot and that was the cause of it.
All things go better with Mint. Mint julep, mint jelly, mint gum, candy mints, pillow mints, peppermint, chocolate mints, spearmint,....

sleeper12
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Re: WiFi support

Post by sleeper12 »

Clear Chrome history, cache, and cookies. If that doesn't solve it, try a different DNS server.

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