HP envy x360 convertible - Onboard MIC not detected

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dekemaster
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Re: HP envy x360 convertible - Onboard MIC not detected

Post by dekemaster » Wed Oct 16, 2019 4:55 pm

Not even static in the test now.

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MrEen
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Re: HP envy x360 convertible - Onboard MIC not detected

Post by MrEen » Wed Oct 16, 2019 7:49 pm

Makes sense actually. The static you were getting was from the monitor of your sound card. There was nothing to monitor, but it probably picked up static from the "noise" inside of the machine.

I'm quite surprised I'm not finding other hits for your issue on the same hardware.

Have to checked to see if there is a BIOS update for the device? That has cured some people in the past with sound issue that couldn't be solved otherwise.

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Re: HP envy x360 convertible - Onboard MIC not detected

Post by dekemaster » Thu Oct 17, 2019 10:04 am

I remember updating the BIOS when I gotthe machine.

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Re: HP envy x360 convertible - Onboard MIC not detected

Post by MrEen » Thu Oct 17, 2019 3:42 pm

Did we ever try this:

Code: Select all

apt remove --purge alsa-base
apt install alsa-base
sudo alsa force-reload

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Re: HP envy x360 convertible - Onboard MIC not detected

Post by dekemaster » Fri Oct 18, 2019 1:00 pm

we have now...still just static.

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Re: HP envy x360 convertible - Onboard MIC not detected

Post by MrEen » Fri Oct 18, 2019 2:55 pm

Now try apt install --reinstall pulseaudio

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Re: HP envy x360 convertible - Onboard MIC not detected

Post by dekemaster » Sat Oct 19, 2019 11:58 am

OK not even static now.

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Re: HP envy x360 convertible - Onboard MIC not detected

Post by MrEen » Sat Oct 19, 2019 12:08 pm

If you haven't rebooted since making the last change, do so. Then post the output of dmesg | grep snd again please.

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Re: HP envy x360 convertible - Onboard MIC not detected

Post by dekemaster » Sat Oct 19, 2019 7:56 pm

dmesg | grep snd
[ 5.998565] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 5.998869] snd_hda_intel 0000:00:1f.3: Linked as a consumer to 0000:00:02.0
[ 5.998918] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 6.069861] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC285: line_outs=1 (0x17/0x0/0x0/0x0/0x0) type:speaker
[ 6.069864] snd_hda_codec_realtek hdaudioC0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 6.069866] snd_hda_codec_realtek hdaudioC0D0: hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[ 6.069868] snd_hda_codec_realtek hdaudioC0D0: mono: mono_out=0x0
[ 6.069869] snd_hda_codec_realtek hdaudioC0D0: inputs:
[ 6.069871] snd_hda_codec_realtek hdaudioC0D0: Mic=0x19

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MrEen
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Re: HP envy x360 convertible - Onboard MIC not detected

Post by MrEen » Sat Oct 19, 2019 8:54 pm

Okay, we're essentially back where we started. I don't know of anything else to try other than seeing if the mic is recognized on the Live version you used to install Mint.

If it doesn't work there, all I can suggest at this point is submitting a bug report by following the instructions here: https://www.alsa-project.org/wiki/Bug_Tracking

If the Live version works, my best advice would be to back up everything important and completely re-install Mint.

Before re-installing you should run

Code: Select all

curl https://gitlab.freedesktop.org/pulseaudio/pulseaudio/raw/master/src/utils/pa-info?inline=false | bash | nc termbin.com 9999
again in the Live version in case it shows us something obvious as to why it hasn't been working.

I'm so sorry it has come to this. I just can't think of anything else.

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Re: HP envy x360 convertible - Onboard MIC not detected

Post by dekemaster » Mon Oct 21, 2019 5:31 pm

Well thanks for all your assistance. I don't have the live version available to me. I don't wish to do the reinstall right now so I will wait a while before proceeding. I do appreciate all the work you did on this issue, but for now I think I will use the system as is...maybe a fix will develop later.

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Re: HP envy x360 convertible - Onboard MIC not detected

Post by MrEen » Mon Oct 21, 2019 5:38 pm

It is possible a future kernel upgrade will fix this, but no promises.

You can make a Live USB anytime, doesn't even need to be the same version you're running, just to see if the mic is recognized. If it is, then probably something went wrong with the install.

Good luck, and I hope you do end up with it working!

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