USB 3 SSD enclosure not working. JMicron 152d:0562 [solved]

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Petermint
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USB 3 SSD enclosure not working. JMicron 152d:0562 [solved]

Post by Petermint » Thu Sep 12, 2019 1:05 am

USB 3 SSD enclosure not working. USB chip is JMicron 152d:0578

I ran into another JMicron USB chip problem. This time the chip id is 152d:0562. There is at least one report of this chip working in kernel 4.12 but not in 4.14.

Half the time the USB chip is recognised but reports that the device does not contain a disk.

When it starts up successfully, it gives the occasional g-io-error-quark, 0

Code: Select all

kernel: [ 2197.207644] sd 6:0:0:0: [sdb] tag#0 FAILED Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
kernel: [ 2197.207702] sd 6:0:0:0: [sdb] tag#0 Sense Key : Hardware Error [current] 
kernel: [ 2197.207713] sd 6:0:0:0: [sdb] tag#0 ASC=0x44 <<vendor>>ASCQ=0x81 
kernel: [ 2197.207723] sd 6:0:0:0: [sdb] tag#0 CDB: Read(10) 28 00 00 00 00 00 00 00 08 00
kernel: [ 2197.207731] print_req_error: critical target error, dev sdb, sector 0
kernel: [ 2197.209461] sd 6:0:0:0: [sdb] Unit Not Ready
There are dozens of reports of errors with JMicron chips in the family containing this chip. There are hundreds of USB disk error reports that do not mention the chip id. The very first response to a USB 3 error should be a request for the chip id. The reports go as far as Redhat and as far back as 2016.

Update: while JMicron chips remain a problem, this case is a bad USB 3 port. The USB 3 ports at the back of the computer running direct on the motherboard work all the time. The front USB 3 ports are connected to the motherboard via a cable and do not work at full USB 3 speed. Some slower USB 3 devices work. Most USB 3 disks fail occasionally when I I test them with large files. The JMicron chipped USB 3 disks and enclosures fail faster on the front ports, almost immediately, but then work on the back ports.

I can bring the back port to the front with short extension cables. Two of my USB 3 extension cables are working for backups to fast disks. One extension cable failed once with a very fast disk. There is no visible difference between the failed cable and the others. I will use my very fast disk backup to test USB 3 cables and throw out the failures.
Last edited by Petermint on Sat Sep 21, 2019 9:14 pm, edited 1 time in total.

carum carvi
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Re: USB 3 SSD enclosure not working. JMicron 152d:0562

Post by carum carvi » Thu Sep 19, 2019 12:03 pm

What a bummer! I am interested in buying a SSD enclosure as well. I never realised there could be serious problems with some hardware. I hope you can get your money back and I am curious how you have solved your problem, if at all possible... Thanks for making me aware though!

gittiest personITW
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Re: USB 3 SSD enclosure not working. JMicron 152d:0562

Post by gittiest personITW » Thu Sep 19, 2019 4:05 pm

Hi,
Are you plugging the USB into the case port or direct into the motherboard slot (round the back), or is this a laptop?

Petermint
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Re: USB 3 SSD enclosure not working. JMicron 152d:0562

Post by Petermint » Thu Sep 19, 2019 4:15 pm

Good suggestion. I just finished testing that.

It now works on the USB 3 port on a notebook. It failed before on a powered USB 3 hub even though the USB hub puts out more power than the notebook.

On a desktop, it failed on a front port despite it being the same Intel chip port as the ones at the back. The device then worked on one port at the back and worked on the port at the back using an extension cable.

Some of those tests that work today had failed before.

Petermint
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Re: USB 3 SSD enclosure not working. JMicron 152d:0562

Post by Petermint » Thu Sep 19, 2019 4:17 pm

At the back of the desktop, there are two ports connected to the same chip and I have two short extension cables for reaching the back easily. The first port and cable failed. The second port and cable worked.

gittiest personITW
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Re: USB 3 SSD enclosure not working. JMicron 152d:0562

Post by gittiest personITW » Thu Sep 19, 2019 4:30 pm

Great.

When you get it working, can you try wiggling the enclosure to see if it has a loose connection. wigglewigglewiggle

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